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08/12/2014
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13242686
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09/23/2011
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03/28/2013
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Title:
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METHOD AND APPARATUS FOR ROUTING MULTICAST DATA ACROSS MULTIPLE MULTICAST ROUTING DOMAINS CONNECTED BY A SHORTEST PATH BRIDGING (SPB) NETWORK
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11/18/2014
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13243719
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09/23/2011
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03/28/2013
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07/01/2014
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13243741
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09/23/2011
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03/28/2013
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Title:
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SYSTEM AND METHOD FOR SPLIT SIP
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12/31/2013
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13244343
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09/24/2011
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03/29/2012
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Title:
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08/18/2015
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13245835
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09/26/2011
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02/09/2012
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08/18/2015
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13245847
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09/26/2011
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02/09/2012
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Title:
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Keyword Alerting in Conference Calls
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02/03/2015
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13246110
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09/27/2011
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03/28/2013
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METHOD AND APPARATUS FOR RESOLVING CONFLICTING UNICAST ADVERTISEMENTS IN A TRANSPORT NETWORK
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08/26/2014
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13247037
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09/28/2011
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03/28/2013
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Title:
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METHOD TO ROUTE MULTICAST DATA IN SPB NETWORK BY ESTABLISHING THE VIRTUAL PIM ADJACENCY ACROSS THE SPB NETWORKS IN A SINGLE PIM DOMAIN
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10/13/2015
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13247599
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09/28/2011
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03/28/2013
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Title:
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Method And Apparatus For Using Received Signal Strength Indicator (RSSI) Filtering To Provide Air-Time Optimization In Wireless Networks
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02/14/2017
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13248605
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09/29/2011
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04/04/2013
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SYSTEM AND METHOD FOR ADAPTIVE COMMUNICATION USER INTERFACE
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08/12/2014
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13249502
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09/30/2011
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04/04/2013
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CONTEXTUAL VIRTUAL MACHINES FOR APPLICATION QUARANTINE AND ASSESSMENT METHOD AND SYSTEM
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08/11/2015
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13249547
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09/30/2011
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04/04/2013
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CONTEXT AND APPLICATION AWARE SELECTORS
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01/07/2014
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13250008
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09/30/2011
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04/04/2013
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SYSTEM AND METHOD FOR FACILITATING COMMUNICATIONS BASED ON TRUSTED RELATIONSHIPS
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11/05/2013
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13250506
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09/30/2011
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04/04/2013
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INTERRUPTING AUXILIARY AGENTS
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NONE
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13250521
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09/30/2011
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04/04/2013
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SWITCHING ROUTING ALGORITHMS TO OPTIMIZE SATISFACTION OF LONG-TERM COMMITMENTS
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05/06/2014
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13250718
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09/30/2011
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04/04/2013
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ANALYTICS FEEDBACK AND ROUTING
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04/17/2012
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13269189
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10/07/2011
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02/23/2012
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CALL-HANDLING FOR AN OFF-PREMISES, TELECOMMUNICATIONS TERMINAL WITH AN INSTALLED SUBSCRIBER IDENTITY MODULE
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04/14/2015
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13271066
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10/11/2011
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04/11/2013
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Title:
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VIDEO BANDWIDTH MANAGEMENT SYSTEM AND METHOD
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03/29/2016
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13271421
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10/12/2011
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05/10/2012
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MULTICAST NETWORK DIAGNOSTICS
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11/18/2014
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13275433
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10/18/2011
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04/18/2013
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Title:
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DEFINING ACTIVE ZONES IN A TRADITIONAL MULTI-PARTY VIDEO CONFERENCE AND ASSOCIATING METADATA WITH EACH ZONE
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02/16/2016
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13275951
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10/18/2011
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04/18/2013
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Title:
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METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA FOR SELF-MAINTAINING INTERACTIVE COMMUNICATIONS PRIVILEGES GOVERNING INTERACTIVE COMMUNICATIONS WITH ENTITIES OUTSIDE A DOMAIN
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03/27/2018
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13281753
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10/26/2011
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05/02/2013
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Title:
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METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA FOR PROVIDING A COLLABORATION LICENSE TO AN APPLICATION FOR PARTICIPANT USER DEVICE(S) PARTICIPATING IN AN ON-LINE COLLABORATION
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08/12/2014
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13282733
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10/27/2011
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05/02/2013
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Title:
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COLLABORATION MANAGEMENT TOOLS FOR CONTACT CENTERS
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12/15/2015
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13285383
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10/31/2011
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05/02/2013
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FEDERATION ROUTE CACHE BASED ON DYNAMIC DOMAIN NAME SYSTEM SERVER
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02/10/2015
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13285388
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10/31/2011
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05/02/2013
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SINGLE SIGN-ON FOR APPLICATIONS
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04/30/2019
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13285392
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10/31/2011
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05/02/2013
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ROUTE LOOKUP RESOLUTION
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11/28/2017
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13303347
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11/23/2011
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05/23/2013
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Fast Designated Router Transitions in Broadcast Networks for Link State Protocols
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09/15/2015
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13303615
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11/23/2011
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05/23/2013
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MULTI-LAYER NETWORK DIAGNOSTIC TRACING
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03/18/2014
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13305305
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11/28/2011
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05/30/2013
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USING MULTIPLE IGMP QUERIERS IN A LAYER 2 NETWORK
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09/02/2014
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13306469
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01/10/2012
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07/11/2013
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WIRELESS CONTROL PLANE FAILURE HANDLING IN A SPLIT-PLANE DEPLOYMENT
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NONE
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13308832
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12/01/2011
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Pub Dt:
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06/06/2013
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SYSTEM AND METHOD FOR ENHANCING COMMUNICATION SERVICES BASED ON USER BEHAVIOR AND RELATIVE TRENDING PATTERNS
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NONE
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13308835
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12/01/2011
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06/06/2013
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METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA FOR PROVIDING AVAILABILITY METAPHOR(S) REPRESENTING COMMUNICATIONS AVAILABILITY IN AN INTERACTIVE MAP
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08/05/2014
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13316345
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12/09/2011
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06/13/2013
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INTELLIGENT CALL LOG AND SCHEDULE INTEGRATION
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NONE
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13324103
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12/13/2011
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06/13/2013
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Providing an Alternative Media Channel in a Virtual Media System
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11/26/2013
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13337467
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12/27/2011
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06/27/2013
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SYSTEM AND METHOD FOR ENHANCED CALL ROUTING
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05/05/2015
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13345503
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01/06/2012
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07/11/2013
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DATA AND STATE THREADING FOR VIRTUALIZED PARTITION MANAGEMENT
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11/19/2013
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13345918
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01/09/2012
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Pub Dt:
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08/16/2012
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CUSTOMER LOYALTY, PRODUCT DEMONSTRATION, AND STORE/CONTACT CENTER/INTERNET COUPLING SYSTEM AND METHOD
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08/09/2016
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13348412
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01/11/2012
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11/22/2012
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PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION
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07/28/2015
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13351301
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01/17/2012
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08/30/2012
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SYSTEM AND METHOD FOR ASSURING QUALITY REAL-TIME COMMUNICATION EXPERIENCE IN VIRTUAL MACHINE
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06/09/2015
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13351451
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01/17/2012
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07/18/2013
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SYSTEM AND METHOD FOR TRACKING IN MULTI-STORY BUILDINGS
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10/14/2014
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13353102
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01/18/2012
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06/28/2012
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Title:
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CONFERENCE ASSISTANCE SYSTEM AND METHOD
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02/03/2015
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13354434
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01/20/2012
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07/25/2013
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SYSTEM AND METHOD FOR AUTOMATIC MERGING OF REAL AND VIRTUAL ENVIRONMENTS
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08/04/2015
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13354585
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01/20/2012
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07/25/2013
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System and Method for Following a Call
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05/06/2014
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13355113
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01/20/2012
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05/24/2012
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Title:
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Providing a Roster and Other Information Before Joining a Participant Into an Existing Call
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01/20/2015
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13355978
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01/23/2012
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07/25/2013
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CLOCK FAULT DETECTOR
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08/19/2014
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13365007
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02/02/2012
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08/08/2013
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SCHEDULING AN AGENT BASED ON A CONTACT CENTER HISTORY
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11/05/2013
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13368799
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02/08/2012
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08/08/2013
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SYSTEM AND METHOD FOR DETECTING ROGUE TRAFFIC USING FLOW STATISTICS WITH A LIST OF AUTHORIZED ENGINES
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03/25/2014
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13369134
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02/08/2012
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04/25/2013
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CENTRALIZED ADMINISTRATION-BASED LICENSING SYSTEM
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07/06/2021
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02/10/2012
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03/28/2013
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SYSTEM AND METHOD FOR ALIGNING MESSAGES TO AN EVENT BASED ON SEMANTIC SIMILARITY
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07/28/2015
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13371828
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02/13/2012
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04/04/2013
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SYSTEM AND METHOD TO JOIN AND CUT TWO-WAY REST OVERLAY TREES FOR DISTRIBUTED KNOWLEDGE BASES
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12/31/2013
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13372437
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02/13/2012
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08/16/2012
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MOBILE ACTIVITY MANAGER
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06/09/2020
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12/28/2011
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05/03/2012
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PROFILE INFORMATION BASED ON PARTICIPANT IDENTITY FOR PEER-TO-PEER SESSIONS
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02/02/2016
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13396419
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02/14/2012
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08/15/2013
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OUTBOUND EFFECTIVENESS THROUGH MANAGEMENT OF IDLE AGENT POOL
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NONE
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13396436
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02/14/2012
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Pub Dt:
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08/15/2013
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Title:
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TRUE GEO-REDUNDANT HOT-STANDBY SERVER ARCHITECTURE
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Patent #:
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10/25/2016
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13396583
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02/14/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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FIXED MOBILE CONVERGENCE FOR AUDIO AND WEB CONFERENCE SESSIONS USING BARCODES
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NONE
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13396586
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02/14/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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SYSTEM AND METHOD FOR PERSONALIZED HOTELING OF MOBILE WORKERS
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07/08/2014
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13398093
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Filing Dt:
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02/16/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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Managing a Contact Center Based on the Devices Available for Use by an Agent
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03/18/2014
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13398474
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Filing Dt:
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02/16/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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TRAINING OPTIMIZER FOR CONTACT CENTER AGENTS
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Patent #:
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06/03/2014
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Application #:
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13399362
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02/17/2012
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Publication #:
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Pub Dt:
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06/14/2012
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Title:
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DESTINATION ARRIVAL ESTIMATES AUTO-NOTIFICATION BASED ON CELLULAR SYSTEMS
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Patent #:
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Issue Dt:
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10/28/2014
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Application #:
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13401060
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Filing Dt:
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC DSCP TRACING FOR XOIP ELEMENTS
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Patent #:
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08/26/2014
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13401083
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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SYSTEM AND METHOD FOR ALIGNING TAGS TO SPECIFIC VIDEO FRAMES
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Patent #:
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NONE
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Application #:
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13401109
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Filing Dt:
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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SYSTEM AND METHOD FOR ASSIGNING TAGS IN A CALENDAR
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12/29/2015
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13401772
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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MANAGING ANTENNAS ON AN ACCESS POINT IN A WIRELESS NETWORK
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Patent #:
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10/03/2017
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13403628
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02/23/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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CONTEXT-BASED DYNAMIC ADJUSTMENT TO PACING ALGORITHM
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13407524
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Filing Dt:
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02/28/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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CUSTOMER SERVICE TEAMING
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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13407536
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02/28/2012
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08/29/2013
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Title:
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ADAPTIVE ESTIMATED WAIT TIME PREDICTOR
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Patent #:
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04/15/2014
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Application #:
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13407930
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Filing Dt:
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02/29/2012
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Publication #:
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08/29/2013
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Title:
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Agent Selectable Process for Managing Contact Center Communications
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Patent #:
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Issue Dt:
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11/17/2015
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13407967
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02/29/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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USING SOURCE CODE GENERATED FROM A DATA MODEL FILE TO GENERATE A GRAPHICAL USER INTERFACE FROM OBJECTS IN A DATABASE
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Patent #:
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03/06/2018
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13408297
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02/29/2012
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Pub Dt:
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08/29/2013
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Title:
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SYSTEM AND METHOD FOR DYNAMIC SESSION MAPS
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09/06/2016
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13408446
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02/29/2012
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Pub Dt:
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08/29/2013
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Title:
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SYSTEM AND METHOD FOR VERIFYING MULTIPROTOCOL LABEL SWITCHING CONTRACTS
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Patent #:
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08/04/2015
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13408782
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02/29/2012
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Pub Dt:
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08/29/2013
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Title:
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ADJUSTMENT OF CONTACT ROUTING DECISIONS TO REWARD AGENT BEHAVIOR
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Patent #:
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NONE
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13408793
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Filing Dt:
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02/29/2012
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Pub Dt:
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08/29/2013
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Title:
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BREAK INJECTION AT WORK ASSIGNMENT ENGINE OF CONTACT CENTER
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03/11/2014
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13408830
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Filing Dt:
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02/29/2012
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Pub Dt:
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08/29/2013
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Title:
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CONTACT CENTER MONITORING
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Patent #:
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02/10/2015
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13411947
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03/05/2012
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Publication #:
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Pub Dt:
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09/05/2013
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Title:
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AGENT CONFERENCED IVR
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Patent #:
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07/22/2014
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13414293
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03/07/2012
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Pub Dt:
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09/12/2013
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Title:
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ENTERPRISE LICENSE REGISTRAR ANCHOR POINT
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Patent #:
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04/28/2015
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13419088
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03/13/2012
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Pub Dt:
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09/19/2013
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Title:
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CONTACT CENTER AGENT FILTERING AND RELEVANCY RANKING
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Patent #:
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Issue Dt:
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01/31/2017
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13419092
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03/13/2012
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Pub Dt:
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09/19/2013
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Title:
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AUTOMATIC CONTACT CENTER ADMINISTRATION UPDATES BASED ON ACCEPTANCE OF A BROADCAST REQUEST
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Patent #:
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08/04/2015
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13419262
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03/13/2012
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Pub Dt:
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06/27/2013
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Title:
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ALTERNATE ROUTING OF VOICE CALLS IN A HEAVILY LOADED SIP NETWORK
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02/09/2016
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13420442
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03/14/2012
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09/19/2013
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Title:
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UNIVERSE MEDIA SHUFFLING
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05/20/2014
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13422383
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03/16/2012
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Pub Dt:
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09/19/2013
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Title:
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METHOD AND APPARATUS PROVIDING NETWORK REDUNDANCY AND HIGH AVAILABILITY TO REMOTE NETWORK NODES
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02/24/2015
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13425574
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03/21/2012
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Pub Dt:
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05/16/2013
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Title:
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DETERMINATION BY PSAPS OF CALLER LOCATION BASED ON THE WIFI HOT SPOTS DETECTED AND REPORTED BY THE CALLER'S DEVICE(S)
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12/09/2014
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13426332
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03/21/2012
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Pub Dt:
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09/26/2013
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Title:
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BEAMING TO THE NEXT CONFERENCE OR BETWEEN CONCURRENT CONFERENCES
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Patent #:
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Issue Dt:
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03/22/2016
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13426726
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03/22/2012
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Pub Dt:
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09/26/2013
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Title:
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SYSTEM AND METHOD FOR CONCURRENT ELECTRONIC CONFERENCES
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10/21/2014
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13426902
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03/22/2012
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Pub Dt:
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09/26/2013
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Title:
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METHOD AND APPARATUS FOR LOSSLESS BEHAVIOR FOR MULTIPLE PORTS SHARING A BUFFER POOL
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06/10/2014
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13426914
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03/22/2012
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Title:
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METHOD AND APPARATUS FOR LAYER 2 LOOP PREVENTION IN A MULTI-NODE SWITCH CLUSTER
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04/08/2014
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13426927
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03/22/2012
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Pub Dt:
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09/26/2013
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Title:
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METHOD AND APPARATUS FOR CONTROL PLANE CPU OVERLOAD PROTECTION
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10/14/2014
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13428135
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03/23/2012
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Pub Dt:
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09/26/2013
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE TRANSLATION FOR APPLICATIONS
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Patent #:
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Issue Dt:
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10/23/2018
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13429074
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03/23/2012
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Pub Dt:
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09/26/2013
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Title:
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SUPPORTING INTERMEDIATE BACK TO BACK USER AGENTS BETWEEN USER AGENTS AND A CONFERENCE FOCUS
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07/01/2014
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13430021
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03/26/2012
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Pub Dt:
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09/26/2013
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Title:
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IM TO PHONE ESCALATION FOR CUSTOMER SUPPORT
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02/04/2014
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13430936
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03/27/2012
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Pub Dt:
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10/03/2013
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Title:
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SYSTEM AND METHOD FOR METHOD FOR IMPROVING SPEECH INTELLIGIBILITY OF VOICE CALLS USING COMMON SPEECH CODECS
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05/27/2014
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13431423
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03/27/2012
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Title:
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METHOD AND SYSTEM FOR WIRELESS LAN-BASED INDOOR POSITION LOCATION
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Patent #:
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07/28/2015
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13434753
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03/29/2012
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Pub Dt:
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10/03/2013
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Title:
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REMOTE MIRRORING
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Patent #:
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Issue Dt:
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02/02/2016
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13434917
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03/30/2012
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Pub Dt:
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10/03/2013
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Title:
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SYSTEM AND METHOD TO INFLUENCE SIP ROUTING BY SEQUENCED APPLICATIONS
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04/01/2014
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13441746
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04/06/2012
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10/10/2013
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Title:
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QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE
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NONE
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13444461
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04/11/2012
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Pub Dt:
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10/17/2013
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Title:
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SCORING OF RESOURCE GROUPS
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Issue Dt:
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11/04/2014
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13447254
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04/15/2012
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Pub Dt:
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10/17/2013
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Title:
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MULTIPLE LANGUAGE SUPPORT IN TELECOMMUNICATION SYSTEMS
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Issue Dt:
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09/20/2016
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13447943
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04/16/2012
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Pub Dt:
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10/17/2013
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Title:
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AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION
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04/15/2014
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13449955
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04/18/2012
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Pub Dt:
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10/24/2013
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Title:
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MULTI-TASKING RELIEF
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Patent #:
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Issue Dt:
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07/30/2013
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Application #:
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13450520
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Filing Dt:
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04/19/2012
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Pub Dt:
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08/23/2012
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Title:
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DYNAMIC TECHNIQUES FOR OPTIMIZING SOFT REAL-TIME TASK PERFORMANCE IN VIRTUAL MACHINE
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04/28/2015
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13450749
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04/19/2012
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Pub Dt:
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10/24/2013
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Title:
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METHODS AND SYSTEMS FOR ROUTING APPLICATION TRAFFIC
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