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06/06/2017
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13450820
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04/19/2012
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10/24/2013
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Title:
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MANAGEMENT OF CONTACTS AT CONTACT CENTERS
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NONE
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13453268
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04/23/2012
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08/09/2012
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Title:
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ETHERNET ISOLATOR FOR MICROPHONICS SECURITY AND METHOD THEREOF
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01/21/2014
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13457253
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04/26/2012
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10/31/2013
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Title:
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WORK ASSIGNMENT DEFERMENT DURING PERIODS OF AGENT SURPLUS
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05/24/2016
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13471890
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05/15/2012
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02/28/2013
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Title:
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INPUT, DISPLAY AND MONITORING OF CONTACT CENTER OPERATION IN A VIRTUAL REALITY ENVIRONMENT
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08/11/2015
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13471931
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05/15/2012
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Publication #:
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Pub Dt:
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02/28/2013
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Title:
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AGENT AND CUSTOMER AVATAR PRESENTATION IN A CONTACT CENTER VIRTUAL REALITY ENVIRONMENT
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02/02/2016
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13471954
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05/15/2012
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Pub Dt:
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02/28/2013
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Title:
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CONFIGURING A VIRTUAL REALITY ENVIRONMENT IN A CONTACT CENTER
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05/05/2015
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13476789
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05/21/2012
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11/21/2013
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Title:
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CALL RESTORATION IN RESPONSE TO APPLICATION FAILURE
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08/30/2016
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13477109
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05/22/2012
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11/28/2013
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Title:
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SYSTEM AND METHOD FOR DYNAMIC INFLUENCING OF SEQUENCE VECTOR BY SEQUENCED APPLICATIONS
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07/28/2015
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13479959
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05/24/2012
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11/29/2012
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Title:
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SOCIAL MEDIA IDENTITY DISCOVERY AND MAPPING
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11/03/2015
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13485245
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05/31/2012
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09/26/2013
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Title:
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SYSTEM AND METHOD FOR END-TO-END RTCP
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01/20/2015
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13485604
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05/31/2012
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07/04/2013
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Title:
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SIP TRANSFER IN A BACK-TO-BACK USER AGENT (B2BUA) ENVIRONMENT
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10/24/2017
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13486908
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06/01/2012
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12/05/2013
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Title:
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METHOD AND APPARATUS FOR IDENTIFYING A SPEAKER
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05/24/2016
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13490209
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06/06/2012
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Pub Dt:
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12/12/2013
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Title:
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SPECIAL HANDLING OF CERTAIN TYPES OF COMMUNICATIONS
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NONE
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13490702
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06/07/2012
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Pub Dt:
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12/12/2013
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Title:
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TACTILE INDICATION OF TRANSMISSION QUALITY IMPAIRMENTS
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07/08/2014
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13491940
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06/08/2012
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Publication #:
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Pub Dt:
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12/12/2013
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Title:
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SYSTEM AND METHOD TO USE ENTERPRISE COMMUNICATION SYSTEMS TO MEASURE AND CONTROL WORKPLACE NOISE
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Patent #:
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Issue Dt:
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12/10/2019
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Application #:
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13493587
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Filing Dt:
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06/11/2012
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Publication #:
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Pub Dt:
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09/27/2012
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Title:
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GENERATION OF ENTERPRISE-WIDE LICENSES IN A CUSTOMER ENVIRONMENT
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13493985
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Filing Dt:
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06/11/2012
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Publication #:
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Pub Dt:
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12/12/2013
| | | | |
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Title:
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BIDIRECTIONAL TRANSLATION OF NETWORK EDGE VIRTUALIZATION ENCAPSULATION TO CORE NETWORK VIRTUALIZATION ENCAPSULATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13523549
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Filing Dt:
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06/14/2012
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12/19/2013
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Title:
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DYNAMIC APPLICATION MANAGEMENT
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Patent #:
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Issue Dt:
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02/11/2014
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Application #:
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13525038
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Filing Dt:
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06/15/2012
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Publication #:
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Pub Dt:
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10/04/2012
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Title:
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MONITORING KEY-PRESS DELAY AND DURATION TO DETERMINE NEED FOR ASSISTANCE
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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13527650
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06/20/2012
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Publication #:
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Pub Dt:
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08/01/2013
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Title:
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SYSTEM AND METHOD TO SYNCHRONIZE VIDEO PLAYBACK ON MOBILE DEVICES
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Patent #:
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Issue Dt:
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12/16/2014
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Application #:
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13533943
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Filing Dt:
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06/26/2012
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Publication #:
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Pub Dt:
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12/26/2013
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Title:
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FAST FAILOVER OF ACCESS POINTS IN A SPLIT-PLANE DEPLOYMENT
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Patent #:
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Issue Dt:
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11/25/2014
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13538034
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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10/25/2012
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Title:
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Managing Recordings of Communications Sessions
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13538064
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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01/02/2014
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Title:
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SYSTEM AND METHOD FOR REDUCING HEADERS
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Patent #:
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Issue Dt:
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10/11/2016
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13538321
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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01/02/2014
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Title:
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SYSTEM AND METHOD FOR AGGRESSIVE DOWNSTREAM BANDWIDTH CONSERVATION BASED ON USER INACTIVITY
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13539207
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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01/02/2014
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Title:
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Method for Reducing Processing Latency in a Multi-Thread Packet Processor with at Least One Re-Order Queue
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Patent #:
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Issue Dt:
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08/08/2017
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13539216
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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01/02/2014
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Title:
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Method for Layer 2 Forwarding in a Multi-node Switch Cluster
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Patent #:
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Issue Dt:
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10/20/2015
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Application #:
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13539223
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Filing Dt:
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06/29/2012
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Publication #:
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Pub Dt:
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01/02/2014
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Title:
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METHOD FOR THREAD REDUCTION IN A MULTI-THREAD PACKET PROCESSOR
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Patent #:
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Issue Dt:
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09/20/2016
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13539276
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06/29/2012
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Pub Dt:
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01/02/2014
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Title:
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Method for Mapping Packets to Network Virtualization Instances
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Patent #:
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NONE
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Application #:
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13540906
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Filing Dt:
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07/03/2012
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Publication #:
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Pub Dt:
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11/01/2012
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Title:
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DYNAMIC WORK ASSIGNMENT STRATEGIES BASED ON MULTIPLE ASPECTS OF AGENT PROFICIENCY
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02/03/2015
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13541159
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07/03/2012
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01/09/2014
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Title:
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MITIGATING SPAM AND IDENTIFYING CALLERS IN VIDEO CALLS
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02/24/2015
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13542930
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07/06/2012
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Pub Dt:
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01/10/2013
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Title:
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NEGOTIATE MULTI-STREAM CONTINUOUS PRESENCE
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Patent #:
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Issue Dt:
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12/10/2013
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13543641
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07/06/2012
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Publication #:
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Pub Dt:
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11/01/2012
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Title:
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SYSTEM FOR TRANSMITTING HIGH QUALITY SPEECH SIGNALS ON A VOICE OVER INTERNET PROTOCOL NETWORK
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Patent #:
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Issue Dt:
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07/19/2016
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13545314
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07/10/2012
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Pub Dt:
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01/16/2014
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Title:
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PROVIDING MOBILE DEVICE LOCATION AS A PROXY LOCATION FOR AN ACCESS POINT IN RESPONSE TO MOBILE DEVICE ASSOCIATION WITH THE ACCESS POINT, AND RELATED METHODS, DEVICES, AND SYSTEMS
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Patent #:
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Issue Dt:
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10/06/2015
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13549654
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07/16/2012
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Pub Dt:
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01/16/2014
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Title:
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METHOD FOR SIMPLIFYING A SWYPE BASED TOUCH-SCREEN KEYPAD FOR FAST TEXT ENTRY
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Patent #:
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Issue Dt:
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09/12/2017
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13549897
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07/16/2012
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01/16/2014
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Title:
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CONTACT CENTER AGENT DISPLAY APPLICATION
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07/29/2014
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13549935
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07/16/2012
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01/16/2014
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Title:
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LOCAL PRESERVATION OF AN AGENT MESSAGE
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Patent #:
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Issue Dt:
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10/21/2014
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13555649
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07/23/2012
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Pub Dt:
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01/23/2014
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Title:
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METHOD AND APPARATUS FOR PACKET BUFFERING MEASUREMENT
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02/16/2016
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13559417
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07/26/2012
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Pub Dt:
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01/30/2014
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Title:
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METHOD AND APPARATUS FOR PRIORITY BASED SESSION DELIVERY TO MULTIMODAL ENDPOINTS
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10/27/2015
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13563082
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07/31/2012
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01/31/2013
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Title:
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METHOD FOR DETERMINING COMMUNICATIVE VALUE
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02/19/2013
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13563113
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07/31/2012
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11/29/2012
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Title:
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Method for Registering Communication Terminals with Base Station Devices by Using Virtual Appliances
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NONE
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13567301
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08/06/2012
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Pub Dt:
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02/06/2014
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Title:
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SYSTEM AND METHOD FOR ONLINE ACCESS CONTROL BASED ON USERS SOCIAL NETWORK CONTEXT
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Issue Dt:
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07/05/2016
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13568761
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08/07/2012
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Pub Dt:
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02/13/2014
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Title:
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REAL-TIME CUSTOMER FEEDBACK
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Issue Dt:
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05/12/2015
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13569946
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Filing Dt:
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08/08/2012
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Pub Dt:
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02/13/2014
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Title:
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METHOD AND APPARATUS FOR AUTOMATIC COMMUNICATIONS SYSTEM INTELLIGIBILITY TESTING AND OPTIMIZATION
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Patent #:
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Issue Dt:
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05/17/2016
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Application #:
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13570528
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Filing Dt:
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08/09/2012
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Pub Dt:
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02/13/2014
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Title:
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HIGH AVAILABILITY SESSION RECONSTRUCTION
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Patent #:
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NONE
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Application #:
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13571054
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Filing Dt:
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08/09/2012
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Pub Dt:
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08/22/2013
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Title:
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CONTEXTUAL PRESENCE IN COLLABORATIVE SYSTEMS
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Patent #:
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Issue Dt:
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05/31/2016
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13571098
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08/09/2012
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Pub Dt:
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10/22/2015
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Title:
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SYSTEM AND METHOD FOR END-TO-END ENCRYPTION AND SECURITY INDICATION AT AN ENDPOINT
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13572090
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Filing Dt:
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08/10/2012
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Pub Dt:
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02/13/2014
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Title:
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SYSTEM AND METHOD FOR DETERMINING CALL IMPORTANCE USING SOCIAL NETWORK CONTEXT
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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13585780
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Filing Dt:
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08/14/2012
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Pub Dt:
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02/20/2014
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Title:
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Protecting Privacy of a Customer and an Agent Using Face Recognition in a Video Contact Center Environment
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Patent #:
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Issue Dt:
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05/02/2017
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Application #:
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13587873
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08/16/2012
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Pub Dt:
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02/20/2014
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Title:
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NETWORK HARDWARE AND SOFTWARE UPGRADE RECOMMENDER
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Patent #:
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Issue Dt:
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01/13/2015
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13587959
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Filing Dt:
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08/17/2012
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Pub Dt:
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02/20/2014
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Title:
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SYSTEM AND METHOD FOR OBVIATING A MEET-ME CONFERENCE HUB
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Issue Dt:
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10/21/2014
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Application #:
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13588637
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08/17/2012
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Pub Dt:
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08/01/2013
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Title:
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SYSTEM AND METHOD FOR MEASURING VIDEO QUALITY DEGRADATION USING FACE DETECTION
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Patent #:
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NONE
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Application #:
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13591049
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Filing Dt:
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08/21/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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CONTEXT AWARE SOCIAL CALLBACK
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Patent #:
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Issue Dt:
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12/05/2017
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Application #:
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13591105
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Filing Dt:
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08/21/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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DYNAMIC ROUTING OF AUTHENTICATION REQUESTS
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13591115
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Filing Dt:
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08/21/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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REDISTRIBUTING ROUTES IN BACKBONE EDGE BRIDGE MULTI-CHASSIS LINK AGGREGATION GROUP TOPOLOGIES BETWEEN TWO ROUTING PROTOCOLS
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Patent #:
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Issue Dt:
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01/06/2015
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Application #:
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13594113
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Filing Dt:
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08/24/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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MECHANISM FOR EFFICIENTLY TRANSMITTING TUNNEL KEEP-ALIVE MESSAGES
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NONE
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Application #:
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13594283
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Filing Dt:
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08/24/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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REAL TIME STATISTICS FOR CONTACT CENTER MOOD ANALYSIS METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13595626
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Filing Dt:
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08/27/2012
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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METHOD AND APPARATUS FOR DYNAMIC DEVICE PAIRING
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Patent #:
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Issue Dt:
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05/23/2017
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13599177
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Filing Dt:
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08/30/2012
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Publication #:
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Pub Dt:
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03/06/2014
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Title:
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SYSTEM AND METHOD FOR EFFICIENT SOFTWARE REPLICATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13599774
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Filing Dt:
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08/30/2012
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Publication #:
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Pub Dt:
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03/06/2014
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Title:
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DYNAMIC MULTIMODAL VISUAL MESSAGE PRIORITIZATION METHOD AND APPARATUS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13599915
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Filing Dt:
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08/30/2012
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Publication #:
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Pub Dt:
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09/19/2013
| | | | |
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Title:
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SINGLE AUTHENTICATION CONTEXT FOR NETWORK AND APPLICATION ACCESS
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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13600817
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Filing Dt:
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08/31/2012
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR MULTIMODAL INTERACTION AIDS
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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13603264
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Filing Dt:
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09/04/2012
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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ENHANCING CONFERENCING USER EXPERIENCE VIA COMPONENTS
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Patent #:
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Issue Dt:
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08/02/2016
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Application #:
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13605055
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Filing Dt:
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09/06/2012
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR PHONETIC SEARCHING OF DATA
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13605084
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Filing Dt:
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09/06/2012
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR PHONETIC SEARCHING OF DATA
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Patent #:
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Issue Dt:
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01/02/2018
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Application #:
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13606853
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Filing Dt:
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09/07/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
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Title:
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SYSTEM AND METHOD FOR END-TO-END CALL QUALITY INDICATION
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Patent #:
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Issue Dt:
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10/24/2017
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Application #:
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13606900
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Filing Dt:
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09/07/2012
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Publication #:
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Pub Dt:
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12/27/2012
| | | | |
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Title:
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SYSTEM AND METHOD FOR MULTI-MODEL, CONTEXT-AWARE VISUALIZATION, NOTIFICATION, AGGREGATION AND FORMATION
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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13610321
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Filing Dt:
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09/11/2012
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Publication #:
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Pub Dt:
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03/13/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR DATA STREAM MIRRORING
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13611022
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Filing Dt:
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09/12/2012
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Publication #:
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Pub Dt:
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03/13/2014
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Title:
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SYSTEM AND METHOD FOR LOCATION-BASED PROTECTION OF MOBILE DATA
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Patent #:
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Issue Dt:
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11/15/2016
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Application #:
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13617553
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Filing Dt:
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09/14/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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SYSTEM AND METHOD FOR DETERMINING EXPERTISE THROUGH SPEECH ANALYTICS
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Patent #:
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Issue Dt:
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08/19/2014
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Application #:
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13621050
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Filing Dt:
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09/15/2012
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Publication #:
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Pub Dt:
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01/17/2013
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Title:
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CHANGING THE USER INTERFACE AT A TELECOMMUNICATIONS TERMINAL
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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13621086
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Filing Dt:
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09/15/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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SYSTEM AND METHOD FOR DYNAMIC ASR BASED ON SOCIAL MEDIA
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Patent #:
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Issue Dt:
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10/28/2014
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Application #:
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13621190
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Filing Dt:
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09/15/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
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Title:
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ACCELERATED RECOVERY DURING NEGOTIATION BETWEEN A MEDIA GATEWAY AND A MEDIA GATEWAY CONTROLLER
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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13621198
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Filing Dt:
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09/15/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
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Title:
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METHOD AND APPARATUS FOR A PUBLISH-SUBSCRIBE SYSTEM WITH TEMPLATES FOR ROLE-BASED VIEW OF SUBSCRIPTIONS
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Patent #:
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Issue Dt:
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05/30/2017
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13622208
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Filing Dt:
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09/18/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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SYSTEM AND METHOD FOR SETTING WIRELESS MESSAGE PRIORITY
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Patent #:
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Issue Dt:
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09/22/2015
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Application #:
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13622231
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Filing Dt:
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09/18/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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PROVIDING MERGED PRESENCE CALCULATION INFORMATION BASED ON ANALOGOUS MULTI-UTILITY EVENTS
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13622525
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Filing Dt:
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09/19/2012
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Publication #:
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Pub Dt:
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03/20/2014
| | | | |
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Title:
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AUTOMATIC CALL NOTIFICATION GROUPS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13622538
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Filing Dt:
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09/19/2012
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Publication #:
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Pub Dt:
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03/20/2014
| | | | |
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Title:
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SCARCE RESOURCES MANAGEMENT
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Patent #:
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Issue Dt:
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02/10/2015
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Application #:
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13622550
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Filing Dt:
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09/19/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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INCORPORATING INTERACTIVE VOICE RESPONSE FUNCTIONS INTO A WORK ASSIGNMENT ENGINE SCRIPT
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13623255
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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RISKS FOR WAITING FOR WELL-MATCHED
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Patent #:
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Issue Dt:
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02/10/2015
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Application #:
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13623267
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
| | | | |
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Title:
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SYSTEM, METHOD, AND APPARATUS FOR DETERMINING EFFECTIVENESS OF ADVANCED CALL CENTER ROUTING ALGORITHMS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13623310
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
| | | | |
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Title:
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MULTIPLE SIMULTANEOUS CONTACT CENTER OBJECTIVES
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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13623587
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
| | | | |
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Title:
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VIRTUAL AGENDA PARTICIPANT
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13624919
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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SERVICE-PRESERVING UPGRADE
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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13624921
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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ATTRIBUTE SCOPING AND HIERARCHY
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Patent #:
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Issue Dt:
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02/16/2016
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Application #:
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13624923
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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SERVICES VERSIONING
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Patent #:
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Issue Dt:
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08/25/2015
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Application #:
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13624925
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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DYNAMIC CUSTOMIZATION OF PLUGGABLE SERVICE BY USERS
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Patent #:
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Issue Dt:
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06/27/2017
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Application #:
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13624928
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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DOWNLOADABLE PLUGGABLE SERVICES
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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13626066
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Filing Dt:
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09/25/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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GLOBAL SESSION IDENTIFIER
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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13626232
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Filing Dt:
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09/25/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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SYSTEM AND METHOD FOR ENABLING HOT-DESKING
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13626319
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Filing Dt:
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09/25/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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FOLLOW ME NOTIFICATION AND WIDGETS
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Patent #:
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Issue Dt:
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07/07/2015
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Application #:
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13627043
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Filing Dt:
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09/26/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Method and Apparatus For Performing Multicast Backbone Media Access Channel (BMAC) Header Transformations
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|
Patent #:
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NONE
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Issue Dt:
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|
Application #:
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13627260
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Filing Dt:
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09/26/2012
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Publication #:
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Pub Dt:
|
03/27/2014
| | | | |
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Title:
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Multi-Chassis Cluster Synchronization Using Shortest Path Bridging (SPB) Service Instance Identifier (I-SID) Trees
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Patent #:
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Issue Dt:
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02/09/2016
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Application #:
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13627501
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Filing Dt:
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09/26/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Implementing a Shortest Path Bridging (SPB) Network Using a Virtual Routing and Forwarding (VRF) Identifier
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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13627714
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Filing Dt:
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09/26/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Method for Heap Management
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Patent #:
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Issue Dt:
|
02/04/2014
|
Application #:
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13627750
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Filing Dt:
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09/26/2012
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Title:
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SYSTEM AND METHOD FOR PRESENTING A SINGLE PERSISTENT VIEW OF A MULTI-MODULE COMMUNICATION DEVICE TO A NETWORK
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Patent #:
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Issue Dt:
|
09/30/2014
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Application #:
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13627841
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Filing Dt:
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09/26/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Method for IP Longest Prefix Match Using Prefix Length Sorting
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Patent #:
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Issue Dt:
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08/05/2014
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Application #:
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13628068
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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METHOD FOR IPV6 LONGEST PREFIX MATCH
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Patent #:
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Issue Dt:
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09/13/2016
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Application #:
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13628108
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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IP MULTICAST OVER SPLIT PLANE WIRELESS LAN
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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13628152
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Method for Abstracting Datapath Hardware Elements
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Patent #:
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Issue Dt:
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09/25/2018
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Application #:
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13628358
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
| | | | |
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Title:
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Self Adapting Driver for Controlling Datapath Hardware Elements
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