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06/21/2016
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13628842
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09/27/2012
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03/27/2014
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Title:
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INTEGRATED CONFERENCE FLOOR CONTROL
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Patent #:
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09/29/2015
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13629781
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING
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Patent #:
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Issue Dt:
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10/16/2018
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13629864
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENSURING HIGH AVAILABILITY IN AN ENTERPRISE IMS NETWORK
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Patent #:
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07/04/2017
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13629898
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR DYNAMIC SUGGESTION OF OPTIMAL COURSE OF ACTION
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Patent #:
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02/13/2018
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13629942
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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SCREEN RESIZE FOR REDUCING POWER CONSUMPTION
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NONE
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13629977
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR LONG-LIVED CONTEXTUAL INTERACTIONS
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07/14/2015
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13630013
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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METHOD OF BOOTSTRAPPING CONTACT CENTER
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Patent #:
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02/14/2017
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Application #:
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13630020
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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VIRTUAL MANAGEMENT OF WORK ITEMS
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Patent #:
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Issue Dt:
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08/11/2020
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Application #:
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13630038
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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12/05/2013
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Title:
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MEDIA CONTENTION FOR VIRTUALIZED DEVICES
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Patent #:
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05/31/2016
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13630084
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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INCREASING CONTACT CENTER EFFICIENCY VIA MULTI-CAST AND MULTI-ITEM PRESENTATION
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Patent #:
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05/24/2022
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13630105
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD TO IDENTIFY VISITORS AND PROVIDE CONTEXTUAL SERVICES
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Patent #:
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11/04/2014
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Application #:
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13630137
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCING SELF-SERVICE SECURITY APPLICATIONS
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Patent #:
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04/15/2014
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13630152
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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05/01/2014
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Title:
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SYSTEM AND METHOD FOR EFFICIENTLY MANAGING LARGE CONTACT CENTERS
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Patent #:
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NONE
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Application #:
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13630179
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD OF IMPROVING CONTACT CENTER SUPERVISOR DECISION MAKING
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Patent #:
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Issue Dt:
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03/03/2015
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Application #:
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13630200
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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BYPASSING OR REDIRECTING A COMMUNICATION BASED ON THE FAILURE OF AN INSERTED APPLICATION
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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13630209
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCING SEARCH EXPERIENCE OF A USER OF A COMMUNICATION DEVICE
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13630249
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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APPLICATION COMPOSITOR FOR CONVERGED SIP AND HTTP SERVLET APPLICATIONS BACKGROUND
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13630290
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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CREATING VIRTUAL GROUPS FOR MANAGING A CONTACT CENTER
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Patent #:
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Issue Dt:
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12/23/2014
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Application #:
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13630595
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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LAYER 7 AUTHENTICATION USING LAYER 2 OR LAYER 3 AUTHENTICATION
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Patent #:
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Issue Dt:
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12/30/2014
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Application #:
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13630692
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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MITIGATING PEAK TRAFFIC TIMES IN A MULTIMEDIA CONFERENCE
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Patent #:
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Issue Dt:
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01/06/2015
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Application #:
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13630773
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD OF FAILOVER FOR AN INITIATED SIP SESSION
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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13630819
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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NUMBER NORMALIZATION AND DISPLAY
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Patent #:
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NONE
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Issue Dt:
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|
Application #:
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13630886
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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Likelihood of Receiving a Timely Response
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13630972
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13630979
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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SINGLE SIGN-ON SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/19/2016
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Application #:
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13631123
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SECURE CALL INDICATOR MECHANISM FOR ENTERPRISE NETWORKS
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Patent #:
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Issue Dt:
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04/28/2020
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Application #:
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13631396
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR COMPOSITE PRESENCE SUBSCRIPTIONS
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Patent #:
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Issue Dt:
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09/15/2015
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Application #:
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13631975
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09/29/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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NETWORK VIRTUALIZATION IN ACCESS NETWORKS
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13631983
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09/29/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SECURITY KEY GENERATION IN LINK AGGREGATION GROUP TOPOLOGIES
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Issue Dt:
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10/25/2016
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13632151
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09/30/2012
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCED MEDIA BROKERING IN VOIP NETWORK
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13645823
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Filing Dt:
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10/05/2012
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Publication #:
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Pub Dt:
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01/16/2014
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Title:
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PERFORMANCE STRESS EVALUATION OF MULTI-MODAL NETWORK NOTIFICATION SERVICE
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Patent #:
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Issue Dt:
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03/12/2019
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13646303
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Filing Dt:
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10/05/2012
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Publication #:
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Pub Dt:
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04/10/2014
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Title:
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PHRASE SPOTTING SYSTEMS AND METHODS
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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13648096
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Filing Dt:
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10/09/2012
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Pub Dt:
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02/07/2013
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Title:
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PLAYING EXPECTED WAIT TIME ON AGENT'S NOTIFICATION
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Patent #:
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NONE
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Application #:
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13655052
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Filing Dt:
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10/18/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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TRANSPORTING AVATARS AND MEETING MATERIALS INTO VIRTUAL REALITY MEETING ROOMS
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Patent #:
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Issue Dt:
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08/09/2016
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Application #:
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13656862
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Filing Dt:
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10/22/2012
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Pub Dt:
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04/24/2014
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Title:
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Architecture For Virtualization And Distribution Of Routing Information Used In A Transport Network
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Patent #:
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Issue Dt:
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11/03/2015
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Application #:
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13666963
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11/01/2012
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Pub Dt:
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05/01/2014
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Title:
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SELECTIVE MULTICAST
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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13668412
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Filing Dt:
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11/05/2012
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Publication #:
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Pub Dt:
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03/07/2013
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Title:
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SYSTEM AND METHOD FOR DETECTING SOURCES OF ROGUE NON-AUDIO TRAFFIC MARKED AS AUDIO TRAFFIC
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Patent #:
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Issue Dt:
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07/30/2013
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Application #:
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13674219
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Filing Dt:
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11/12/2012
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Pub Dt:
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04/25/2013
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Title:
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CACHE MANAGEMENT FOR INCREASING PERFORMANCE OF HIGH-AVAILABILITY MULTI-CORE SYSTEMS
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Issue Dt:
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02/17/2015
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13676294
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Filing Dt:
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11/14/2012
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Pub Dt:
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05/15/2014
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Title:
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PASSWORD MISMATCH WARNING METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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03/10/2015
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Application #:
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13676632
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11/14/2012
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Pub Dt:
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05/15/2014
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Title:
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SPEAKER PHONE NOISE SUPPRESSION METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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12/06/2016
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13678502
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11/15/2012
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Pub Dt:
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02/13/2014
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Title:
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LINK AGGREGATION USING DIGESTS
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Patent #:
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Issue Dt:
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11/01/2016
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Application #:
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13683127
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Filing Dt:
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11/21/2012
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Publication #:
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Pub Dt:
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05/22/2014
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Title:
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ACTIVITY-AWARE INTELLIGENT ALERTING AND DELIVERY OF ELECTRONIC SHORT MESSAGES, AND RELATED METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13690115
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Filing Dt:
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11/30/2012
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Publication #:
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Pub Dt:
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06/05/2014
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Title:
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SYSTEM AND METHOD FOR AUTOMATING AND IMPROVING SELF SERVICE EXPERIENCE
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Patent #:
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Issue Dt:
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06/14/2016
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Application #:
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13706383
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Filing Dt:
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12/06/2012
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD TO ESTIMATE END-TO-END VIDEO FRAME DELAYS
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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13707691
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Filing Dt:
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12/07/2012
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD TO SUPPRESS VOICE PROMPTS IN SIP CALLS
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Patent #:
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Issue Dt:
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10/06/2015
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Application #:
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13715050
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Filing Dt:
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12/14/2012
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Publication #:
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Pub Dt:
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06/19/2014
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Title:
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SYSTEM AND METHOD FOR GENERATING PERSONALIZED TAG RECOMMENDATIONS FOR TAGGING AUDIO CONTENT
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Patent #:
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Issue Dt:
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03/03/2015
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Application #:
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13715130
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Filing Dt:
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12/14/2012
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Publication #:
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Pub Dt:
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06/19/2014
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Title:
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INTEGRATING AUDIO AND VIDEO CONFERENCING CAPABILITIES
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Patent #:
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Issue Dt:
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05/05/2015
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Application #:
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13718050
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Filing Dt:
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12/18/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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COMMUNICATION SESSION CLONING USING BARCODES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13728027
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Filing Dt:
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12/27/2012
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Publication #:
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Pub Dt:
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07/03/2014
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Title:
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PASSIVE INTERACTION GUIDE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/29/2016
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Application #:
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13728467
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Filing Dt:
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12/27/2012
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Publication #:
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Pub Dt:
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07/03/2014
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Title:
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IMMERSIVE 3D SOUND SPACE FOR SEARCHING AUDIO
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Patent #:
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Issue Dt:
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12/28/2021
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Application #:
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13728531
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Filing Dt:
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12/27/2012
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Publication #:
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Pub Dt:
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07/03/2014
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Title:
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SYSTEM AND METHOD FOR AUTHORIZING THIRD PARTY PROFILE DATA SHARING
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13731032
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Filing Dt:
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12/30/2012
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Publication #:
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Pub Dt:
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07/03/2014
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Title:
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DYNAMIC NOTIFICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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13734663
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Filing Dt:
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01/04/2013
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Publication #:
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Pub Dt:
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07/10/2014
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Title:
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MULTIPLE DEVICE CO-BROWSING OF A SINGLE WEBSITE INSTANCE
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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13737415
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Filing Dt:
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01/09/2013
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Publication #:
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Pub Dt:
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07/10/2014
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Title:
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METHOD AND APPARATUS PROVIDING DELAYED PATH CALCULATIONS BASED ON SERVICE TYPE
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Patent #:
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Issue Dt:
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11/03/2015
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Application #:
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13742981
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Filing Dt:
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01/16/2013
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Publication #:
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|
Pub Dt:
|
03/27/2014
| | | | |
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Title:
|
SCALABLE MULTI-VIDEOCONFERENCING SYSTEM
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Patent #:
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|
Issue Dt:
|
10/13/2015
|
Application #:
|
13744247
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Filing Dt:
|
01/17/2013
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|
Publication #:
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Pub Dt:
|
07/17/2014
| | | | |
|
Title:
|
TELECOMMUNICATIONS METHODS AND SYSTEMS PROVIDING USER SPECIFIC AUDIO OPTIMIZATION
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Patent #:
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Issue Dt:
|
11/10/2015
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Application #:
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13752981
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Filing Dt:
|
01/29/2013
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Publication #:
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Pub Dt:
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07/31/2014
| | | | |
|
Title:
|
RECONSTRUCTION OF SESSION INITIATION PROTOCOL (SIP) DIALOGS IN A SIP NETWORK
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13753171
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Filing Dt:
|
01/29/2013
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|
Publication #:
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Pub Dt:
|
07/31/2014
| | | | |
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Title:
|
METHOD AND APPARATUS FOR IDENTIFYING AND MANAGING PARTICIPANTS IN A CONFERENCE ROOM
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Patent #:
|
|
Issue Dt:
|
09/05/2017
|
Application #:
|
13756615
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Filing Dt:
|
02/01/2013
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|
Publication #:
|
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Pub Dt:
|
08/07/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CONTEXT-AWARE PARTICIPANT MANAGEMENT
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|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
13758704
|
Filing Dt:
|
02/04/2013
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|
Publication #:
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Pub Dt:
|
08/07/2014
| | | | |
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Title:
|
METHOD, APPARATUS, AND SYSTEM FOR PROVIDING AND USING A SCHEDULING DELTA QUEUE
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|
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Patent #:
|
|
Issue Dt:
|
04/28/2015
|
Application #:
|
13760668
|
Filing Dt:
|
02/06/2013
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|
Publication #:
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Pub Dt:
|
08/07/2014
| | | | |
|
Title:
|
TIMELINE INTERFACE FOR MULTI-MODAL COLLABORATION
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|
|
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Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
13761464
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Filing Dt:
|
02/07/2013
|
|
Publication #:
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Pub Dt:
|
08/07/2014
| | | | |
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Title:
|
METHODS, APPARATUSES, AND SYSTEMS FOR GENERATING AN ACTION ITEM IN RESPONSE TO A DETECTED AUDIO TRIGGER DURING A CONVERSATION
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Patent #:
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|
Issue Dt:
|
08/04/2015
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Application #:
|
13762452
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Filing Dt:
|
02/08/2013
|
|
Publication #:
|
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Pub Dt:
|
01/30/2014
| | | | |
|
Title:
|
TIME SHIFTING IN TELECONFERENCES CONDUCTED WITHIN VIRTUAL WORLDS
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|
Patent #:
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|
Issue Dt:
|
07/09/2019
|
Application #:
|
13763438
|
Filing Dt:
|
02/08/2013
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|
Publication #:
|
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Pub Dt:
|
08/14/2014
| | | | |
|
Title:
|
DYNAMIC DEVICE PAIRING WITH MEDIA SERVER AUDIO SUBSTITUTION
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Patent #:
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Issue Dt:
|
11/21/2017
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Application #:
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13763603
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Filing Dt:
|
02/08/2013
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|
Publication #:
|
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Pub Dt:
|
08/14/2014
| | | | |
|
Title:
|
VIRTUAL MACHINE DISCOVERY AND IDENTIFICATION
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Patent #:
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Issue Dt:
|
02/04/2014
|
Application #:
|
13763743
|
Filing Dt:
|
02/11/2013
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|
Publication #:
|
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Pub Dt:
|
06/20/2013
| | | | |
|
Title:
|
SYSTEM AND METHOD OF ENHANCED COLLABORATION THROUGH TELEPORTATION
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Patent #:
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Issue Dt:
|
08/11/2015
|
Application #:
|
13763840
|
Filing Dt:
|
02/11/2013
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|
Publication #:
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|
Pub Dt:
|
08/14/2014
| | | | |
|
Title:
|
METHOD TO ACHIEVE THE USE OF AN EXTERNAL METRIC AS THE PRIMARY TIE-BREAKER IN INTERMEDIATE SYSTEM TO INTERMEDIATE SYSTEM (ISIS) ROUTE SELECTIONS
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Patent #:
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|
Issue Dt:
|
02/09/2016
|
Application #:
|
13764257
|
Filing Dt:
|
02/11/2013
|
|
Publication #:
|
|
Pub Dt:
|
08/14/2014
| | | | |
|
Title:
|
OPTIMIZED DISTRIBUTED ROUTING FOR STRETCHED DATA CENTER MODELS THROUGH UPDATING ROUTE ADVERTISEMENTS BASED ON CHANGES TO ADDRESS RESOLUTION PROTOCOL (ARP) TABLES
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Patent #:
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|
Issue Dt:
|
01/06/2015
|
Application #:
|
13764496
|
Filing Dt:
|
02/11/2013
|
|
Publication #:
|
|
Pub Dt:
|
06/20/2013
| | | | |
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Title:
|
QUANTUM AND PROMISCUOUS USER AGENTS
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|
Patent #:
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|
Issue Dt:
|
02/24/2015
|
Application #:
|
13764504
|
Filing Dt:
|
02/11/2013
|
|
Publication #:
|
|
Pub Dt:
|
08/14/2014
| | | | |
|
Title:
|
INTERRUPTIBLE WORK REASSIGNMENT
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Patent #:
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|
Issue Dt:
|
06/26/2018
|
Application #:
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13764976
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Filing Dt:
|
02/12/2013
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|
Publication #:
|
|
Pub Dt:
|
12/05/2013
| | | | |
|
Title:
|
ENTERPRISE CLASS VIRTUAL DESKTOP INFRASTRUCTURE
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Patent #:
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Issue Dt:
|
09/12/2017
|
Application #:
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13770551
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Filing Dt:
|
02/19/2013
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|
Publication #:
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|
Pub Dt:
|
08/21/2014
| | | | |
|
Title:
|
IMPLEMENTATION OF THE SEMI-ATTENDED TRANSFER IN SIP FOR IP-MULTIMEDIA SUBSYSTEM ENVIRONMENTS
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|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
13771415
|
Filing Dt:
|
02/20/2013
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Publication #:
|
|
Pub Dt:
|
08/21/2014
| | | | |
|
Title:
|
PRIVACY SETTING IMPLEMENTATION IN A CO-BROWSING ENVIRONMENT
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13771678
|
Filing Dt:
|
02/20/2013
|
|
Publication #:
|
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Pub Dt:
|
08/21/2014
| | | | |
|
Title:
|
PRESENTATION PACING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
|
04/24/2018
|
Application #:
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13773345
|
Filing Dt:
|
02/21/2013
|
|
Publication #:
|
|
Pub Dt:
|
08/21/2014
| | | | |
|
Title:
|
COLLABORATIVE BOOKMARKS
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|
|
|
Patent #:
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|
Issue Dt:
|
04/28/2015
|
Application #:
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13773404
|
Filing Dt:
|
02/21/2013
|
|
Publication #:
|
|
Pub Dt:
|
08/21/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING A PRESENTATION
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|
|
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|
Patent #:
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|
Issue Dt:
|
02/06/2018
|
Application #:
|
13774610
|
Filing Dt:
|
02/22/2013
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|
Publication #:
|
|
Pub Dt:
|
06/27/2013
| | | | |
|
Title:
|
SYSTEMS, METHODS AND MEDIA FOR IDENTIFYING AND ASSOCIATING USER DEVICES WITH MEDIA CUES
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Patent #:
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Issue Dt:
|
05/19/2015
|
Application #:
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13775975
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Filing Dt:
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02/25/2013
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Publication #:
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Pub Dt:
|
08/28/2014
| | | | |
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Title:
|
AUTOMATIC SIGN IN OF A USER AT MULTIPLE ENDPOINTS
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Patent #:
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Issue Dt:
|
12/23/2014
|
Application #:
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13777531
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Filing Dt:
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02/26/2013
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Publication #:
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Pub Dt:
|
08/28/2014
| | | | |
|
Title:
|
SYSTEMS AND METHODS TO SUPPORT USING ANALOG TTY DEVICES WITH VOICE-ONLY PC SOFT CLIENTS
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13777781
|
Filing Dt:
|
02/26/2013
|
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Publication #:
|
|
Pub Dt:
|
08/28/2014
| | | | |
|
Title:
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INTEGRATION OF USER ORIENTATION INTO A VOICE COMMAND SYSTEM
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Patent #:
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Issue Dt:
|
10/24/2017
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Application #:
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13778875
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Filing Dt:
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02/27/2013
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Publication #:
|
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Pub Dt:
|
08/28/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR TRANSMITTING MULTIPLE TEXT STREAMS OF A COMMUNICATION IN DIFFERENT LANGUAGES
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Patent #:
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Issue Dt:
|
06/14/2016
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Application #:
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13780899
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Filing Dt:
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02/28/2013
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Publication #:
|
|
Pub Dt:
|
08/28/2014
| | | | |
|
Title:
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SYSTEM AND METHOD FOR SOFTWARE TURRET PHONE CAPABILITIES
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Patent #:
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|
Issue Dt:
|
07/28/2015
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Application #:
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13786780
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Filing Dt:
|
03/06/2013
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|
Publication #:
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|
Pub Dt:
|
09/11/2014
| | | | |
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Title:
|
SYSTEMS AND METHODS TO DUPLICATE AUDIO AND VISUAL VIEWS IN A CONFERENCING SYSTEM
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Patent #:
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|
Issue Dt:
|
10/20/2015
|
Application #:
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13786804
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Filing Dt:
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03/06/2013
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Publication #:
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|
Pub Dt:
|
09/11/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER
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Patent #:
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Issue Dt:
|
06/21/2016
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Application #:
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13786817
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Filing Dt:
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03/06/2013
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Publication #:
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Pub Dt:
|
09/11/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR AUTOMATED DISTRIBUTION OF SUPERVISORY FUNCTIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
|
08/04/2015
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Application #:
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13786841
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Filing Dt:
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03/06/2013
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Publication #:
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Pub Dt:
|
09/11/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING A CONTACT CENTER
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13787627
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Filing Dt:
|
03/06/2013
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|
Publication #:
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|
Pub Dt:
|
09/11/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR TRAINING AGENTS OF A CONTACT CENTER
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Patent #:
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Issue Dt:
|
05/30/2017
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Application #:
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13788071
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Filing Dt:
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03/07/2013
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Publication #:
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Pub Dt:
|
09/11/2014
| | | | |
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Title:
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PRESENTATION OF CONTEXTUAL INFORMATION IN A CO-BROWSING ENVIRONMENT
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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13788735
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Filing Dt:
|
03/07/2013
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|
Publication #:
|
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Pub Dt:
|
09/11/2014
| | | | |
|
Title:
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VIEWER PATTERN ANALYSIS
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|
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|
|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13789160
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Filing Dt:
|
03/07/2013
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|
Publication #:
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|
Pub Dt:
|
07/04/2013
| | | | |
|
Title:
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SYSTEM AND METHOD FOR PROVIDING PERSONALIZATION BADGES FOR ENHANCED CUSTOMER SERVICE EXPERIENCE
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Patent #:
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|
Issue Dt:
|
10/14/2014
|
Application #:
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13792476
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Filing Dt:
|
03/11/2013
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|
Publication #:
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Pub Dt:
|
10/24/2013
| | | | |
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Title:
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VISUAL VOICEMAIL MANAGEMENT
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|
Patent #:
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|
Issue Dt:
|
06/13/2017
|
Application #:
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13792666
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Filing Dt:
|
03/11/2013
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|
Publication #:
|
|
Pub Dt:
|
09/11/2014
| | | | |
|
Title:
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REPORTING ON CALL CENTER DATA ACROSS MULTIPLE CONCURRENT ACTIVITY SOURCES
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Patent #:
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Issue Dt:
|
10/21/2014
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Application #:
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13794271
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Filing Dt:
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03/11/2013
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|
Publication #:
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|
Pub Dt:
|
09/11/2014
| | | | |
|
Title:
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DYNAMIC DEVICE PAIRING WITH CONTROL SESSION ESTABLISHMENT
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|
|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
13794906
|
Filing Dt:
|
03/12/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
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METHOD AND SYSTEM FOR SERVING CUSTOMERS IN A CONTACT CENTER
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Patent #:
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|
Issue Dt:
|
11/03/2015
|
Application #:
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13795392
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Filing Dt:
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03/12/2013
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|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
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SYSTEM AND METHOD FOR RECORDING CALLS IN A WEBRTC CONTACT CENTER
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Patent #:
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|
Issue Dt:
|
04/16/2019
|
Application #:
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13801721
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Filing Dt:
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03/13/2013
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|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
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METHOD, APPARATUS, AND SYSTEM FOR PROVIDING AND USING SUBSCRIPTIONS AND FILTERING BASED ON TREE STRUCTURES
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|
Patent #:
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|
Issue Dt:
|
12/25/2018
|
Application #:
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13803292
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Filing Dt:
|
03/14/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/03/2014
| | | | |
|
Title:
|
INTELLIGENT NOTIFICATION OF REQUESTS FOR REAL-TIME ONLINE INTERACTION VIA REAL-TIME COMMUNICATIONS AND/OR MARKUP PROTOCOLS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13832112
|
Filing Dt:
|
03/15/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR IDENTIFYING AND ENGAGING COLLABORATION OPPORTUNITIES
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Patent #:
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|
Issue Dt:
|
08/26/2014
|
Application #:
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13832741
|
Filing Dt:
|
03/15/2013
|
|
Publication #:
|
|
Pub Dt:
|
06/19/2014
| | | | |
|
Title:
|
METHOD, APPARATUS, AND SYSTEM FOR PROVIDING REAL-TIME PSAP CALL ANALYSIS
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|
Patent #:
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|
Issue Dt:
|
01/26/2016
|
Application #:
|
13833453
|
Filing Dt:
|
03/15/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
ANSWER BASED AGENT ROUTING AND DISPLAY METHOD
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|
