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06/25/2015
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07/02/2015
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07/28/2015
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07/09/2015
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08/09/2016
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07/09/2015
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01/14/2014
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07/16/2015
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01/14/2014
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07/16/2015
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07/23/2015
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01/21/2014
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07/23/2015
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04/28/2015
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01/21/2014
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07/23/2015
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01/27/2014
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07/30/2015
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02/09/2016
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02/05/2014
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07/30/2015
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12/27/2016
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02/26/2015
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02/23/2016
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09/04/2014
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02/28/2014
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06/14/2016
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10/08/2015
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10/08/2015
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04/04/2014
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10/09/2014
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11/14/2023
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04/04/2014
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10/08/2015
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10/04/2016
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04/11/2014
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10/15/2015
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04/10/2018
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04/16/2014
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10/23/2014
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02/05/2019
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04/16/2014
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10/22/2015
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03/03/2020
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04/17/2014
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10/22/2015
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04/17/2014
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10/22/2015
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11/27/2018
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04/21/2014
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10/22/2015
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04/18/2023
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04/22/2014
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10/22/2015
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COMMUNICATIONS ARBITRATOR
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11/10/2015
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04/30/2014
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11/05/2015
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02/09/2016
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05/02/2014
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12/27/2016
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11/12/2015
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14270830
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05/06/2014
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01/01/2015
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07/04/2017
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05/08/2014
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11/12/2015
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05/08/2014
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11/12/2015
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11/12/2019
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05/08/2014
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11/12/2015
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03/07/2017
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14278690
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05/15/2014
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11/19/2015
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06/28/2016
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11/26/2015
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01/03/2017
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05/24/2014
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11/26/2015
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09/18/2018
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12/03/2015
| | | | |
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Title:
|
SYSTEM AND METHOD FOR PROVIDING AGENT ASSISTANCE IN CONTACT CENTERS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
02/14/2017
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Application #:
|
14290650
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Filing Dt:
|
05/29/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
MECHANISM FOR CREATION AND UTILIZATION OF AN ATTRIBUTE TREE IN A CONTACT CENTER
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
14290652
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Filing Dt:
|
05/29/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER
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|
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Patent #:
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|
Issue Dt:
|
03/27/2018
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Application #:
|
14290654
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Filing Dt:
|
05/29/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
|
MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
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|
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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14290657
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Filing Dt:
|
05/29/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
GRAPH DATABASE FOR A CONTACT CENTER
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|
|
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Patent #:
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|
Issue Dt:
|
09/10/2019
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Application #:
|
14290659
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Filing Dt:
|
05/29/2014
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
MECHANISM FOR ADAPTIVE MODIFICATION OF AN ATTRIBUTE TREE IN GRAPH BASED CONTACT CENTERS
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|
|
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Patent #:
|
|
Issue Dt:
|
10/03/2017
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Application #:
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14291028
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Filing Dt:
|
05/30/2014
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON MEDIA CAPABILITIES
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|
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Patent #:
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Issue Dt:
|
08/23/2016
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Application #:
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14292552
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Filing Dt:
|
05/30/2014
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|
Publication #:
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Pub Dt:
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12/03/2015
| | | | |
|
Title:
|
EFFICIENT STATE CHANGE SUPPORT FOR HIERARCHICAL DATA MODELS IN A VIRTUALIZED SYSTEM
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|
|
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
14293156
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Filing Dt:
|
06/02/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
HYBRID CLOUD ENCRYPTION METHOD
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|
|
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Patent #:
|
|
Issue Dt:
|
08/13/2019
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Application #:
|
14294562
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Filing Dt:
|
06/03/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO A RESOURCE GROUP OF AN ENTERPRISE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/2017
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Application #:
|
14295400
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Filing Dt:
|
06/04/2014
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|
Publication #:
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Pub Dt:
|
12/10/2015
| | | | |
|
Title:
|
MECHANISMS FOR HANDLING SIP GLARE ACROSS MULTIPLE DIALOGS
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|
|
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Patent #:
|
|
Issue Dt:
|
12/27/2016
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Application #:
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14296208
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Filing Dt:
|
06/04/2014
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|
Publication #:
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Pub Dt:
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12/10/2015
| | | | |
|
Title:
|
OPTIMIZATION IN WORKFORCE MANAGMENT USING WORK ASSIGNMENT ENGINE DATA
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
14297288
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Filing Dt:
|
06/05/2014
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|
Publication #:
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Pub Dt:
|
09/25/2014
| | | | |
|
Title:
|
EVENT GENERATION BASED ON PRINT PORTION IDENTIFICATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/31/2017
|
Application #:
|
14298011
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Filing Dt:
|
06/06/2014
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|
Publication #:
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Pub Dt:
|
12/10/2015
| | | | |
|
Title:
|
METHOD OF REDUCING TRAFFIC LOSS WHEN BRINGING UP A SWITCH WITHIN A MULTI CHASSIS SWITCH CLUSTER WITHOUT USING DEDICATED INTRA CLUSTER LINKS
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|
|
|
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Patent #:
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|
Issue Dt:
|
11/05/2019
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Application #:
|
14299153
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Filing Dt:
|
06/09/2014
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|
Publication #:
|
|
Pub Dt:
|
12/10/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/07/2020
|
Application #:
|
14301657
|
Filing Dt:
|
06/11/2014
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|
Publication #:
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Pub Dt:
|
12/17/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR INFORMATION SHARING IN AN ENTERPRISE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/16/2019
|
Application #:
|
14301901
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Filing Dt:
|
06/11/2014
|
|
Publication #:
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Pub Dt:
|
12/17/2015
| | | | |
|
Title:
|
CONVERSATION STRUCTURE ANALYSIS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/26/2021
|
Application #:
|
14302590
|
Filing Dt:
|
06/12/2014
|
|
Publication #:
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Pub Dt:
|
12/17/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ENHANCING INFORMATION FLOW IN AN ENTERPRISE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/03/2020
|
Application #:
|
14302643
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Filing Dt:
|
06/12/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/17/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PAYMENT CARD INDUSTRY COMPLIANCE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/23/2019
|
Application #:
|
14302779
|
Filing Dt:
|
06/12/2014
|
|
Publication #:
|
|
Pub Dt:
|
07/30/2015
| | | | |
|
Title:
|
ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANALYTICS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/27/2016
|
Application #:
|
14303950
|
Filing Dt:
|
06/13/2014
|
|
Publication #:
|
|
Pub Dt:
|
07/30/2015
| | | | |
|
Title:
|
DYNAMIC MANAGEMENT OF COLLABORATION SESSIONS USING REAL-TIME TEXT ANALYTICS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
|
Application #:
|
14305079
|
Filing Dt:
|
06/16/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/17/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS IN AN ENTERPRISE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/24/2017
|
Application #:
|
14305636
|
Filing Dt:
|
06/16/2014
|
|
Publication #:
|
|
Pub Dt:
|
09/17/2015
| | | | |
|
Title:
|
MECHANISM FOR COMPUTING AND USING CONTEXTUALIZED SOCIAL MEDIA SCORES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/09/2016
|
Application #:
|
14309515
|
Filing Dt:
|
06/19/2014
|
|
Publication #:
|
|
Pub Dt:
|
08/20/2015
| | | | |
|
Title:
|
CALL CENTER CUSTOMER SERVICE KIOSK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/2015
|
Application #:
|
14309587
|
Filing Dt:
|
06/19/2014
|
|
Title:
|
SYSTEM AND METHOD FOR PRIORITIZING CUSTOMERS AND PREDICTING SERVICE ESCALATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/19/2017
|
Application #:
|
14312450
|
Filing Dt:
|
06/23/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
|
Title:
|
VOICE AND VIDEO WATERMARK FOR EXFILTRATION PREVENTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/06/2018
|
Application #:
|
14313041
|
Filing Dt:
|
06/24/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
|
Title:
|
ENHANCING MEDIA CHARACTERISTICS DURING WEB REAL-TIME COMMUNICATIONS (WebRTC) INTERACTIVE SESSIONS BY USING SESSION INITIATION PROTOCOL (SIP) ENDPOINTS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/22/2016
|
Application #:
|
14318376
|
Filing Dt:
|
06/27/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR AUGMENTING COMMUNICATION SESSIONS USING CONTEXTUAL INFORMATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/02/2019
|
Application #:
|
14318674
|
Filing Dt:
|
06/29/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
Systems and Methods For Presenting Information Extracted From One or More Data Sources to Event Participants
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14318676
|
Filing Dt:
|
06/29/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14319019
|
Filing Dt:
|
06/30/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
DERIVATIVE NETWORK PROFILE FOR CUSTOMER INTERACTIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/19/2020
|
Application #:
|
14319107
|
Filing Dt:
|
06/30/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
System and Method for Efficient Port and Bandwidth Utilization in Setting up Communication Sessions
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/26/2016
|
Application #:
|
14320155
|
Filing Dt:
|
06/30/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
APPLICATION SEQUENCING FOR ADVANCED COMMUNICATION FEATURES
|
|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
14323432
|
Filing Dt:
|
07/03/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/07/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING RESOURCES IN AN ENTERPRISE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2017
|
Application #:
|
14324442
|
Filing Dt:
|
07/07/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/07/2016
| | | | |
|
Title:
|
ACOUSTIC INFORMATION TRANSFER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/29/2022
|
Application #:
|
14332115
|
Filing Dt:
|
07/15/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/21/2016
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR SPEECH ANALYTICS AND PHRASE SPOTTING USING PHONEME SEQUENCES
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/13/2017
|
Application #:
|
14332582
|
Filing Dt:
|
07/16/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/21/2016
| | | | |
|
Title:
|
INDICATION OF EYE TRACKING INFORMATION DURING REAL-TIME COMMUNICATIONS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14335614
|
Filing Dt:
|
07/18/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/21/2016
| | | | |
|
Title:
|
FACILITATING NETWORK AUTHENTICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/13/2017
|
Application #:
|
14338273
|
Filing Dt:
|
07/22/2014
|
|
Publication #:
|
|
Pub Dt:
|
01/29/2015
| | | | |
|
Title:
|
AUTOMATIC CONFIGURATION OF ENDPOINT COMMUNICATION DEVICES TO SET UP A VOIP NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/28/2017
|
Application #:
|
14445380
|
Filing Dt:
|
07/29/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
PROVIDING EXTERNAL APPLICATION SERVICES WITH AN EXISTING PRIVATE BRANCH EXCHANGE MEDIA SERVER
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14449620
|
Filing Dt:
|
08/01/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
TEAM WORKFORCE ASSIGNMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/30/2018
|
Application #:
|
14450644
|
Filing Dt:
|
08/04/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/31/2017
|
Application #:
|
14450771
|
Filing Dt:
|
08/04/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR EVENT ROUTING AND CORRELATION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14452472
|
Filing Dt:
|
08/05/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/11/2016
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR INFLUENCING CUSTOMER TREATMENT IN A CONTACT CENTER THROUGH DETECTION AND ANALYSIS OF SOCIAL MEDIA ACTIVITY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/10/2016
|
Application #:
|
14462549
|
Filing Dt:
|
08/18/2014
|
|
Title:
|
SYSTEMS AND METHODS FOR USING EQUIVALENCE CLASSES TO IDENTIFY AND MANAGE PARTICIPANTS AND RESOURCES IN A CONFERENCE ROOM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/05/2016
|
Application #:
|
14464594
|
Filing Dt:
|
08/20/2014
|
|
Publication #:
|
|
Pub Dt:
|
03/10/2016
| | | | |
|
Title:
|
SERVER FOR PROVIDING ENHANCED SERVICES TO CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/18/2016
|
Application #:
|
14469627
|
Filing Dt:
|
08/27/2014
|
|
Publication #:
|
|
Pub Dt:
|
03/03/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD TO IMPROVE SELF-SERVICE EXPERIENCE AND OPTIMIZE CONTACT CENTER RESOURCES
|
|
