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03/31/2020
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14471458
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08/28/2014
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03/03/2016
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Title:
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EYE CONTROL OF A TEXT STREAM
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02/05/2019
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14472115
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08/28/2014
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08/06/2015
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Title:
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02/27/2018
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14472206
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08/28/2014
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03/03/2016
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Title:
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HYBRID CLOUD MEDIA ARCHITECTURE FOR MEDIA COMMUNICATIONS
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Patent #:
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08/23/2016
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14478640
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09/05/2014
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03/10/2016
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Title:
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NONE
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14481684
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09/09/2014
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03/10/2016
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Title:
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CLIENT-SERVER COMMUNICATION EVALUATION AND DIAGNOSTIC TOOL
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02/21/2017
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14485486
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09/12/2014
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01/01/2015
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Title:
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SYSTEM, METHOD AND APPARATUS FOR TROUBLESHOOTING AN IP NETWORK
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03/22/2022
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14486001
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09/15/2014
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03/17/2016
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Title:
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SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGATED INTERACTIONS
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09/19/2017
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14492721
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09/22/2014
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03/24/2016
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Title:
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NONE
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14496505
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09/25/2014
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03/31/2016
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING PERFORMANCE OF AGENTS IN AN ENTERPRISE
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04/20/2021
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14500066
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09/29/2014
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03/31/2016
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Title:
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SEGMENTED VIDEO CODEC FOR HIGH RESOLUTION AND HIGH FRAME RATE VIDEO
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06/28/2016
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14500630
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09/29/2014
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03/31/2016
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Title:
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AUDIO POWER BASED MEDIA BANDWIDTH MANAGEMENT
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07/11/2017
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14501306
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09/30/2014
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Pub Dt:
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03/31/2016
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Title:
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L2 REDIRECTION IN MULTI-CHASSIS LAG ENVIRONMENTS
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Patent #:
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10/18/2016
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14502890
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09/30/2014
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03/31/2016
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Title:
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USER AUTHENTICATION FOR PROXY-CONFIGURED CLIENTS IN CAPTIVE PORTAL ENVIRONMENTS
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08/14/2018
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14504057
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10/01/2014
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04/07/2016
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Title:
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ABSTRACT ACTIVITY COUNTER
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10/03/2017
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14504143
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10/01/2014
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08/20/2015
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Title:
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DISTRIBUTION OF EPHEMERAL EXTENSION TO COMMUNICATION SESSIONS
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Patent #:
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06/29/2021
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14504238
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10/01/2014
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09/17/2015
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Title:
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LOCATION ENHANCEMENTS FOR MOBILE MESSAGING
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NONE
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14504273
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10/01/2014
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Pub Dt:
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04/07/2016
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Title:
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FLOWING SKILL REQUEST VECTORS TO WORKFORCE HIRING TOOLS
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03/14/2017
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14506955
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10/06/2014
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Pub Dt:
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04/07/2016
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Title:
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AUDIO SEARCH USING CODEC FRAMES
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Patent #:
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NONE
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14507127
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10/06/2014
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Publication #:
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Pub Dt:
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04/07/2016
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Title:
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AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION
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Patent #:
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NONE
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Application #:
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14507238
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Filing Dt:
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10/06/2014
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Publication #:
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Pub Dt:
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04/07/2016
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Title:
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AGENT NON-PRIMARY SKILL IMPROVEMENT TRAINING METHOD
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Patent #:
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02/14/2017
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Application #:
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14512087
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Filing Dt:
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10/10/2014
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Publication #:
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Pub Dt:
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04/14/2016
| | | | |
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Title:
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CONFERENCE CALL QUESTION MANAGER
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Patent #:
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Issue Dt:
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09/27/2016
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14512622
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Filing Dt:
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10/13/2014
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Publication #:
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Pub Dt:
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04/14/2016
| | | | |
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Title:
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CODEC SEQUENCE DETECTION
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14512666
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Filing Dt:
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10/13/2014
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14513362
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Filing Dt:
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10/14/2014
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Publication #:
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Pub Dt:
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09/17/2015
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Title:
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CONNECTION OF PERSONS AND THINGS VIA MOBILE MESSAGING PRIVACY/SECURITY BROKER SYSTEM
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Patent #:
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Issue Dt:
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04/11/2017
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Application #:
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14516177
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Filing Dt:
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10/16/2014
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Publication #:
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Pub Dt:
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04/21/2016
| | | | |
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Title:
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CALLER AUTHENTICATION
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Patent #:
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Issue Dt:
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05/21/2019
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Application #:
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14516783
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Filing Dt:
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10/17/2014
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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SYSTEM AND METHOD FOR SELECTING AGENTS TO IMPROVE CALL ROUTING
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Patent #:
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NONE
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Application #:
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14519240
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Filing Dt:
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10/21/2014
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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14524899
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Filing Dt:
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10/27/2014
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Title:
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CALLER IDENTIFICATION AND NOTIFICATION ADJUNCT
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Patent #:
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Issue Dt:
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05/05/2020
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Application #:
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14529567
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Filing Dt:
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10/31/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS
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Patent #:
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Issue Dt:
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04/04/2023
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Application #:
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14530121
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Filing Dt:
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10/31/2014
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Pub Dt:
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05/05/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
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NONE
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14530885
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Filing Dt:
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11/03/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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AUGMENTED REALITY SUPERVISOR DISPLAY
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04/07/2020
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14533043
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11/04/2014
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Pub Dt:
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05/05/2016
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Title:
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WIFI DEVICE ZONING USING MICRO-LOCATION DATA
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NONE
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14533046
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11/04/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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RECLAIMING LEASED IP ADDRESSES IN WIRELESS NETWORKS
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05/29/2018
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14533407
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11/05/2014
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Pub Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE
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Issue Dt:
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10/18/2016
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14533454
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11/05/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE
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Issue Dt:
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03/10/2020
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14534099
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11/05/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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NETWORK DISCOVERY OPTIMIZATION USING SUPPLEMENTAL INFORMATION PUBLISHED BY DEVICES
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Patent #:
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Issue Dt:
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09/12/2017
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14549930
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11/21/2014
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Pub Dt:
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05/26/2016
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Title:
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Shortest Path Bridging (SPB) - Protocol-Independent Multicast (PIM) Interactions On A Backbone Edge Bridge (BEB) Acting As A Multicast Boundary Router Interfacing With A PIM Network
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Patent #:
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09/05/2017
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14550237
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Filing Dt:
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11/21/2014
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Pub Dt:
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05/26/2016
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Title:
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PROTOCOL-INDEPENDENT MULTICAST (PIM) SNOOPING FOR A SHORTEST PATH BRIDGING MULTICAST (SPBM) NETWORK
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01/16/2018
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14552596
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11/25/2014
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Pub Dt:
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05/26/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCES
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NONE
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14552729
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11/25/2014
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Pub Dt:
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05/26/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES
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04/18/2017
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14554143
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11/26/2014
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Pub Dt:
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05/26/2016
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Title:
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SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTION STRATEGY
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NONE
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Application #:
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14555313
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Filing Dt:
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11/26/2014
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Publication #:
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Pub Dt:
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05/26/2016
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Title:
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SERVICE DISCOVERY USING A LOCATION DATABASE
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05/21/2019
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14561000
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12/04/2014
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Pub Dt:
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06/09/2016
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Title:
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CONTROL FOR CONTENT CHANNEL IN WEB REAL-TIME COMMUNICATION
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12/06/2016
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14562456
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Filing Dt:
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12/05/2014
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Pub Dt:
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06/09/2016
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Title:
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AUTOMATIC CONTACT CENTER EXPANSION AND CONTRACTION
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Patent #:
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Issue Dt:
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11/06/2018
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Application #:
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14572012
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12/16/2014
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Pub Dt:
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06/16/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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14573163
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12/17/2014
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Pub Dt:
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06/23/2016
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Title:
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CONTACT CENTER ADMINISTRATION VIA TEXT STREAM INTERACTION
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Patent #:
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01/05/2016
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Application #:
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14573417
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Filing Dt:
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12/17/2014
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Title:
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CONTACT CENTER AGENT TRAINING TRAJECTORY
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Patent #:
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NONE
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Application #:
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14573820
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Filing Dt:
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12/17/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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AUTOMATED RESPONSES TO PROJECTED CONTACT CENTER AGENT FATIGUE AND BURNOUT
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Issue Dt:
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01/09/2018
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14573898
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Filing Dt:
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12/17/2014
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Publication #:
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06/23/2016
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Title:
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SKILL CHANGE AND ROUTING CORRECTION
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Patent #:
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Issue Dt:
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10/29/2019
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Application #:
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14576089
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Filing Dt:
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12/18/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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ENHANCED PRIVACY AND AGENT CONTROL IN A CO-BROWSING SESSION
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Patent #:
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NONE
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Application #:
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14576157
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Filing Dt:
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12/18/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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IN-PLACE WEB COMMUNICATIONS RELATED TO CONTENT OF A WEBPAGE
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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14579739
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Filing Dt:
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12/22/2014
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Publication #:
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Pub Dt:
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04/23/2015
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Title:
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METHOD BY WHICH PSAPS CAN IDENTIFY AND REQUEST INFORMATION FROM CELLULAR DEVICES THAT ARE NEAR EMERGENT EVENTS
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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14584282
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Filing Dt:
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12/29/2014
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Publication #:
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Pub Dt:
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04/23/2015
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Title:
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DETERMINATION BY PSAPS OF CALLER LOCATION BASED ON THE WIFI HOT SPOTS DETECTED AND REPORTED BY THE CALLER'S DEVICE(S)
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14585399
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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07/30/2015
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Title:
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ENHANCED COMMUNICATION BETWEEN REMOTE PARTICIPANTS USING AUGMENTED AND VIRTUAL REALITY
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Patent #:
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Issue Dt:
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12/13/2016
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Application #:
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14586594
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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SIP ANCHOR POINTS TO POPULATE COMMON COMMUNICATION LOGS
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Patent #:
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Issue Dt:
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07/12/2022
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Application #:
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14586691
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12/30/2014
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03/23/2017
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12/20/2016
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14590330
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01/06/2015
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07/07/2016
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10/29/2019
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14592257
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01/08/2015
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07/14/2016
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Title:
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02/21/2017
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14594755
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01/12/2015
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08/27/2015
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Title:
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SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER
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NONE
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14594829
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01/12/2015
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05/07/2015
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Title:
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METHOD FOR DETERMINING RESPONSE CHANNEL FOR A CONTACT CENTER FROM HISTORIC SOCIAL MEDIA POSTINGS
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05/01/2018
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14594973
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01/12/2015
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05/07/2015
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NONE
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14596371
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01/14/2015
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05/14/2015
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Title:
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SYSTEM AND METHOD FOR MODE-NEUTRAL COMMUNICATIONS WITH A WIDGET-BASED COMMUNICATIONS METAPHOR
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NONE
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14596629
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01/14/2015
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07/14/2016
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Title:
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02/20/2018
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14597966
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01/15/2015
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07/21/2016
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Title:
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SIP NETWORK BORDER ELEMENT SESSION AUGMENTATION
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07/16/2019
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14599647
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01/19/2015
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07/21/2016
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SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTERPRISE
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NONE
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14600268
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01/20/2015
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07/21/2016
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DATA LOOKUP AND OPERATOR FOR EXCLUDING UNWANTED SPEECH SEARCH RESULTS
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07/03/2018
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14601505
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01/21/2015
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07/30/2015
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Title:
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05/01/2018
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14601535
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01/21/2015
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07/30/2015
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Title:
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PRESENTATION OF ENHANCED COMMUNICATION BETWEEN REMOTE PARTICIPANTS USING AUGMENTED AND VIRTUAL REALITY
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03/28/2017
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14606650
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01/27/2015
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07/28/2016
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SYSTEM AND METHOD FOR SECURING A CONFERENCE BRIDGE FROM EAVESDROPPING
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NONE
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14609615
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01/30/2015
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09/17/2015
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Title:
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LOCATION SENSING AND RESPONSE FOR MOBILE MESSAGING
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06/21/2016
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14610015
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01/30/2015
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05/21/2015
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Title:
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METHOD TO ACHIEVE THE USE OF AN EXTERNAL METRIC AS THE PRIMARY TIE-BREAKER IN INTERMEDIATE SYSTEM TO INTERMEDIATE SYSTEM (ISIS) ROUTE SELECTIONS
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06/13/2017
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14610798
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01/30/2015
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05/28/2015
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WORD CLOUD AUDIO NAVIGATION
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NONE
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14619815
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02/11/2015
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08/11/2016
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WEARABLE SYSTEM INPUT DEVICE
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NONE
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14620458
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02/12/2015
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07/28/2016
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Title:
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USING SIMULTANEOUS MULTI-CHANNEL FOR CONTINUOUS AND TIMELY FEEDBACK ABOUT AGENT PERFORMANCE DURING A CUSTOMER INTERACTION
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01/17/2017
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14621030
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02/12/2015
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08/18/2016
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Title:
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System and Method for Compatibility-Based Team Formation
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10/23/2018
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14622668
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02/13/2015
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08/18/2016
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Title:
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SYSTEM AND METHOD FOR TOPIC BASED SEGREGATION IN INSTANT MESSAGING
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07/09/2019
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14622718
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02/13/2015
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08/18/2016
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Title:
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PREDICTION OF CONTACT CENTER INTERACTIONS
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08/11/2020
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14624243
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02/17/2015
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09/17/2015
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Title:
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PROVIDING AND USING QUALITY INDICATORS IN CONFERENCES FOR MITIGATION ACTIVITIES
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02/27/2018
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14626762
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02/19/2015
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08/25/2016
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Title:
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MANAGEMENT OF CONTACT CENTER GROUP METRICS
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10/23/2018
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14630764
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02/25/2015
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08/27/2015
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System and Method of Embedded Application Tags
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NONE
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14637568
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03/04/2015
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Pub Dt:
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09/08/2016
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Title:
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TWO-STEP AUTHENTICATION AND ACTIVATION OF QUAD SMALL FORM FACTOR PLUGGABLE (QSFP+) TRANSCEIVERS
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04/09/2024
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14638960
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03/04/2015
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Pub Dt:
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09/08/2016
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Title:
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MULTI-MEDIA COLLABORATION CURSOR/ANNOTATION CONTROL
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02/16/2016
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14642028
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03/09/2015
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06/25/2015
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AUTHENTICATION FREQUENCY AND CHALLENGE TYPE BASED ON ENVIRONMENTAL AND PHYSIOLOGICAL PROPERTIES
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NONE
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14642889
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03/10/2015
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09/15/2016
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SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE
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NONE
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14656604
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03/12/2015
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09/24/2015
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CONFIGURATION OF NETWORKS WITH SERVER CLUSTER DEVICE
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11/27/2018
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14656622
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03/12/2015
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09/24/2015
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AUTHENTICATION OF CLIENT DEVICES IN NETWORKS
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12/27/2016
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14656629
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03/12/2015
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09/24/2015
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Title:
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CONFIGURATION OF NETWORKS USING SWITCH DEVICE ACCESS OF REMOTE SERVER
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01/17/2017
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14656639
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03/12/2015
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09/24/2015
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Title:
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CONFIGURATION OF NETWORKS USING CLIENT DEVICE ACCESS OF REMOTE SERVER
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04/21/2020
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14657039
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03/13/2015
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09/15/2016
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Title:
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GENERATING RECORDING ACCESS PERMISSIONS BASED ON MEETING PROPERTIES
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NONE
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14657278
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03/13/2015
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Pub Dt:
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09/08/2016
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Title:
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POWER OVER ETHERNET (POE) POWERED NETWORK ADAPTER INCORPORATING OPEN VSWITCH (OVS) AND FABRIC ATTACH (FA) CAPABILITIES
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02/11/2020
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14664363
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03/20/2015
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09/22/2016
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Title:
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EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL
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NONE
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14670296
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03/26/2015
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09/29/2016
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Title:
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SERVER CLUSTER PROFILE DEFINITION IN A DISTRIBUTED PROCESSING NETWORK
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NONE
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14670789
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Filing Dt:
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03/27/2015
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Pub Dt:
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09/29/2016
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Title:
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PRE-LOGIN AGENT MONITORING
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Issue Dt:
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09/12/2023
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14670830
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Filing Dt:
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03/27/2015
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Pub Dt:
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09/29/2016
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Title:
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AUTOMATED COORDINATED CO-BROWSING WITH TEXT CHAT SERVICES
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09/24/2019
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14672409
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03/30/2015
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10/06/2016
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Title:
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System and Method for Optimizing Agent Time
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Issue Dt:
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04/14/2020
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14672478
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03/30/2015
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Pub Dt:
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10/06/2016
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Title:
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SYSTEMS AND METHODS FOR COMPILING AND DYNAMICALLY UPDATING A COLLECTION OF FREQUENTLY ASKED QUESTIONS
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08/16/2016
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14673380
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03/30/2015
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Title:
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MERGING MULTIPLE EMERGENCY CALLS AND INFORMATION THEREFROM AT EMERGENCY SYSTEMS
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Patent #:
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Issue Dt:
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11/01/2016
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14673430
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Filing Dt:
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03/30/2015
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Pub Dt:
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10/06/2016
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Title:
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SPLITTING A CALL FOR AN EMERGENT EVENT INTO MULTIPLE DEVICES USING DATA CHANNELS
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Patent #:
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Issue Dt:
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03/01/2022
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14673440
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Filing Dt:
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03/30/2015
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Pub Dt:
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10/06/2016
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Title:
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ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED ON MEDICAL TELEMETRY COLLECTED BY A USER DEVICE
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03/28/2017
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14673515
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03/30/2015
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Pub Dt:
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10/06/2016
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Title:
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PREDICTIVE MODEL FOR ABANDONED CALLS
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