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03/04/2003
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10/12/1999
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11/18/1999
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02/12/2002
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12/06/1999
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12/06/1999
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12/13/1999
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12/15/1999
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Title:
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PROVIDING CUSTOMER TREATMENT IN A CALL CENTER BASED ON A NETWORK SOURCE ADDRESS OF A REQUEST ORIGINATOR
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Patent #:
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Issue Dt:
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11/23/2004
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Application #:
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09464593
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Filing Dt:
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12/16/1999
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Title:
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VOICE MESSAGING SYSTEM
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Patent #:
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Issue Dt:
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10/16/2001
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Application #:
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09464980
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Filing Dt:
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12/16/1999
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Title:
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PACK DESIGNED TO TAKE, IN PARTICULAR, AN ELECTRICAL AND/OR ELECTRONIC BOARD, METHOD FOR THE MANUFACTURE AND ASSEMBLY OF A SYSTEM COMPRISING A CORRESPONDING PACK AND BOARD
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Patent #:
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Issue Dt:
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02/13/2007
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Application #:
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09467240
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Filing Dt:
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12/20/1999
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Title:
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METHODS AND DEVICES FOR PROVIDING LINKS TO EXPERTS
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Patent #:
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Issue Dt:
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07/06/2004
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Application #:
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09468136
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Filing Dt:
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12/21/1999
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Title:
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REMOTE REMINDER OF SCHEDULED EVENTS
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Patent #:
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Issue Dt:
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05/29/2001
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Application #:
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09469757
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Filing Dt:
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12/22/1999
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Title:
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INTEGRATION OF LEGACY DATEBASE MANAGEMENT SYSTEMS WITH ODBC-COMPLIANT APPLICATION PROGRAMS
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09472149
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Filing Dt:
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12/27/1999
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Title:
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SYSTEM AND METHOD FOR MEASURING ROUND TRIP DELAY OF VOICE PACKETS IN A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/27/2001
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Application #:
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09473768
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Filing Dt:
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12/29/1999
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Title:
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CIRCUIT CARD ENCLOSURE WITH INTEGRAL CIRCUIT CARD GUIDES AND HEAT DISSIPATION APERTURES
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09473769
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Filing Dt:
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12/29/1999
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Title:
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Circuit card mounting structure
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Patent #:
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Issue Dt:
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08/03/2004
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Application #:
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09474422
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Filing Dt:
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12/29/1999
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Title:
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MULTIMEDIA QUEUING IN A CUSTOMER CONTACT OR CALL CENTER
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Patent #:
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Issue Dt:
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11/30/2004
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Application #:
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09474518
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Filing Dt:
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12/29/1999
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Title:
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VIRTUAL HUMAN INTERFACE FOR CONDUCTING SURVEYS
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Patent #:
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Issue Dt:
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10/30/2001
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Application #:
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09474605
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Filing Dt:
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12/29/1999
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Title:
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METHOD AND APPARATUS FOR COMMUNICATING DATA AND MANAGEMENT INFORMATION
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Patent #:
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Issue Dt:
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08/02/2011
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Application #:
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09475269
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Filing Dt:
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12/30/1999
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Title:
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ADAPTIVELY MAINTAINING QUALITY OF SERVICE (QOS) IN DISTRIBUTED PBX NETWORKS
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09475542
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Filing Dt:
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12/30/1999
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Title:
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PORT SWITCH
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Patent #:
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Issue Dt:
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11/05/2002
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Application #:
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09479333
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Filing Dt:
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01/07/2000
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Publication #:
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Pub Dt:
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06/06/2002
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Title:
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UNIFIED MESSAGING SYSTEM WITH VOICE MESSAGING AND TEXT MESSAGING USING TEXT-TO-SPEECH CONVERSION
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Patent #:
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Issue Dt:
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11/26/2002
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Application #:
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09480296
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Filing Dt:
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01/10/2000
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Publication #:
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Pub Dt:
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12/27/2001
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Title:
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UNIFIED MESSAGING SYSTEM WITH AUTOMATIC LANGUAGE IDENTIFICATION FOR TEXT-TO-SPEECH CONVERSION
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Patent #:
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Issue Dt:
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02/01/2005
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Application #:
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09481648
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Filing Dt:
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01/12/2000
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Title:
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SYSTEM AND METHOD FOR AUTOMATICALLY RETRIEVING PROPRIETARY AND STANDARD DIRECTORY OBJECT FORMATS
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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09482969
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Filing Dt:
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01/12/2000
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Title:
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METHOD AND APPARATUS FOR GENERATING AUTOMATIC GREETINGS IN A CALL CENTER
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09483781
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Filing Dt:
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01/14/2000
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Title:
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SECURE AND CONTROLLED ELECTRONIC DOCUMENT DISTRIBUTION ARRANGEMENT
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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09484098
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Filing Dt:
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01/18/2000
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Title:
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METHODS AND APPARATUS FOR LOCAL NETWORK ADDRESS ACQUISITION, ANALYSIS AND SUBSTITUTION
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Patent #:
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Issue Dt:
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12/09/2003
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Application #:
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09484099
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Filing Dt:
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01/18/2000
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Title:
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METHODS AND APPARATUS FOR MULTI-VARIABLE WORK ASSIGNMENT IN A CALL CENTER
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Patent #:
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Issue Dt:
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02/20/2007
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Application #:
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09488182
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Filing Dt:
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01/20/2000
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Title:
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METHOD AND APPARATUS FOR OVERLOAD CONTROL IN MULTI-BRANCH PACKET NETWORKS
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09488568
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Filing Dt:
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01/21/2000
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Title:
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METHOD FOR INTERFACING A PRIVATE BRANCH EXCHANGE WITH A WIRELESS COMMUNICATIONS NETWORK AND ALSO WITH THE PUBLIC SWITCHED TELEPHONE NETWORK
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Patent #:
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Issue Dt:
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10/21/2003
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Application #:
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09490789
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Filing Dt:
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01/24/2000
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Title:
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AUTOMATED TRANSACTION DISTRIBUTION SYSTEM AND METHOD IMPLEMENTING TRANSACTION DISTRIBUTION TO UNAVAILABLE AGENTS
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Patent #:
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Issue Dt:
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06/04/2002
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Application #:
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09491874
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Filing Dt:
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01/27/2000
|
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Title:
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Fixtures and methods for increasing the efficiency of manufacturing lines
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Patent #:
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Issue Dt:
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05/23/2006
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Application #:
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09492114
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Filing Dt:
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01/27/2000
|
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Title:
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CALL MANAGEMENT SYSTEM USING DYNAMIC QUEUE POSITION
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|
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Patent #:
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Issue Dt:
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05/25/2004
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Application #:
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09492513
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Filing Dt:
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01/27/2000
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Title:
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CALL MANAGEMENT SYSTEM USING DYNAMIC THRESHOLD ADJUSTMENT
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Patent #:
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Issue Dt:
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06/24/2003
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Application #:
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09493633
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Filing Dt:
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01/28/2000
|
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Title:
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SYSTEM FOR UPDATING FIRMWARE IN A COMPUTER SYSTEM INCLUDING PERFORMING A PLURALITY OF CHECKS FOR VALIDITY OF NEW FIRMWARE DATA BEFORE NEW FIRMWARE IS USED
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Patent #:
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Issue Dt:
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07/27/2004
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Application #:
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09495418
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Filing Dt:
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01/31/2000
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Title:
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SYSTEM AND METHOD FOR USING MULTI-HEADED QUEUES FOR BOOKMARKING IN BACKUP/RECOVER SCENARIOS
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Patent #:
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Issue Dt:
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10/14/2003
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Application #:
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09495656
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Filing Dt:
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02/01/2000
|
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Title:
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METHODS AND APPARATUS FOR ANALYSIS OF LOAD-BALANCED MULTI-SITE CALL PROCESSING SYSTEMS
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|
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Patent #:
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Issue Dt:
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09/16/2003
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Application #:
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09496682
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Filing Dt:
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02/03/2000
|
|
Title:
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METHOD OF COMMUNICATION BETWEEN AN AUTOMATIC BRANCH EXCHANGE AND A MESSAGING SYSTEM PROVIDING AT LEAST ONE VOICE SERVICE, AUTOMATIC BRANCH EXCHANGE AND MESSAGING SYSTEM IMPLEMENTING A METHOD OF THIS KIND
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