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Patent Assignment Details
NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:015063/0064   Pages: 13
Recorded: 09/01/2004
Conveyance: ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 82
1
Patent #:
Issue Dt:
08/23/2005
Application #:
09032551
Filing Dt:
02/26/1998
Title:
INTERNET WEB SITE WITH AUDIO INTERCONNECT AND AUTOMATIC CALL DISTRIBUTOR
2
Patent #:
Issue Dt:
09/19/2006
Application #:
09172362
Filing Dt:
10/14/1998
Title:
NEURAL NETWORK FOR CONTROLLING CALLS IN A TELEPHONE SWITCH
3
Patent #:
Issue Dt:
08/22/2006
Application #:
09246389
Filing Dt:
02/09/1999
Title:
SELECTIVE MESSAGING IN A MULTIPLE MESSAGING LINK ENVIROMENT
4
Patent #:
Issue Dt:
11/07/2006
Application #:
09300676
Filing Dt:
04/27/1999
Title:
DYNAMIC SKILL-BASED CALL ROUTING
5
Patent #:
Issue Dt:
07/05/2005
Application #:
09434640
Filing Dt:
11/05/1999
Title:
EMERGENCY SERVICES MANAGEMENT NETWORK UTILIZING BROADBAND VOICE OVER DATA NETWORKS
6
Patent #:
Issue Dt:
11/09/2004
Application #:
09476750
Filing Dt:
12/30/1999
Title:
TRACKING AGENT CALL PROCESSING LOCATIONS IN CONNECTION WITH AN AUTOMATIC CALL DISTRIBUTION SYSTEM
7
Patent #:
Issue Dt:
03/25/2008
Application #:
09484140
Filing Dt:
01/18/2000
Title:
AUTOMATIC CALL DISTRIBUTOR WITH LANGUAGE BASED ROUTING SYSTEM AND METHOD
8
Patent #:
Issue Dt:
08/03/2004
Application #:
09491828
Filing Dt:
01/26/2000
Title:
SCHEDULE BASED TRANSACTION ROUTING
9
Patent #:
Issue Dt:
05/09/2006
Application #:
09499817
Filing Dt:
02/08/2000
Title:
PROVIDING CUSTOMER DATA TO AN AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT
10
Patent #:
Issue Dt:
01/24/2006
Application #:
09505318
Filing Dt:
02/16/2000
Title:
ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS
11
Patent #:
Issue Dt:
05/31/2005
Application #:
09511526
Filing Dt:
02/23/2000
Title:
TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS
12
Patent #:
Issue Dt:
01/17/2006
Application #:
09584306
Filing Dt:
05/31/2000
Title:
SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
13
Patent #:
Issue Dt:
08/01/2006
Application #:
09615266
Filing Dt:
07/13/2000
Title:
VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
14
Patent #:
Issue Dt:
09/20/2005
Application #:
09637969
Filing Dt:
08/11/2000
Title:
METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
15
Patent #:
Issue Dt:
10/26/2004
Application #:
09664620
Filing Dt:
09/19/2000
Title:
SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
16
Patent #:
Issue Dt:
10/12/2004
Application #:
09669983
Filing Dt:
09/26/2000
Title:
NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
17
Patent #:
Issue Dt:
11/29/2005
Application #:
09670093
Filing Dt:
09/26/2000
Title:
METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
18
Patent #:
Issue Dt:
10/18/2011
Application #:
09675597
Filing Dt:
09/29/2000
Title:
SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
19
Patent #:
Issue Dt:
10/06/2009
Application #:
09846544
Filing Dt:
05/01/2001
Publication #:
Pub Dt:
07/03/2003
Title:
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
20
Patent #:
Issue Dt:
01/11/2005
Application #:
09879423
Filing Dt:
06/12/2001
Publication #:
Pub Dt:
03/27/2003
Title:
MULTI-SITE RESPONSIBILITY-BASED ROUTING
21
Patent #:
Issue Dt:
07/11/2006
Application #:
09902205
Filing Dt:
07/10/2001
Publication #:
Pub Dt:
01/16/2003
Title:
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
22
Patent #:
Issue Dt:
04/09/2013
Application #:
09918902
Filing Dt:
07/31/2001
Publication #:
Pub Dt:
02/06/2003
Title:
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
23
Patent #:
Issue Dt:
06/10/2008
Application #:
09941046
Filing Dt:
08/28/2001
Publication #:
Pub Dt:
03/06/2003
Title:
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
24
Patent #:
Issue Dt:
02/15/2005
Application #:
09961875
Filing Dt:
09/24/2001
Publication #:
Pub Dt:
05/22/2003
Title:
CONTACT CENTER AUTOPILOT ALGORITHMS
25
Patent #:
Issue Dt:
11/22/2005
Application #:
09966688
Filing Dt:
09/28/2001
Publication #:
Pub Dt:
04/03/2003
Title:
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
26
Patent #:
NONE
Issue Dt:
Application #:
09992138
Filing Dt:
11/16/2001
Publication #:
Pub Dt:
05/22/2003
Title:
Method and apparatus for sharing customer data
27
Patent #:
Issue Dt:
03/22/2005
Application #:
09992367
Filing Dt:
11/06/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
28
Patent #:
Issue Dt:
03/08/2005
Application #:
09995027
Filing Dt:
11/27/2001
Publication #:
Pub Dt:
05/29/2003
Title:
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
29
Patent #:
Issue Dt:
04/17/2007
Application #:
09997754
Filing Dt:
11/30/2001
Publication #:
Pub Dt:
06/05/2003
Title:
METHOD AND SYSTEM FOR DATA FIELD REUSE
30
Patent #:
Issue Dt:
12/16/2008
Application #:
09997912
Filing Dt:
11/30/2001
Publication #:
Pub Dt:
06/05/2003
Title:
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
31
Patent #:
Issue Dt:
03/22/2005
Application #:
10008175
Filing Dt:
11/13/2001
Publication #:
Pub Dt:
05/15/2003
Title:
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
32
Patent #:
Issue Dt:
05/06/2008
Application #:
10011578
Filing Dt:
11/05/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
33
Patent #:
Issue Dt:
04/26/2005
Application #:
10027197
Filing Dt:
12/20/2001
Publication #:
Pub Dt:
06/26/2003
Title:
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
34
Patent #:
Issue Dt:
03/29/2011
Application #:
10037998
Filing Dt:
01/03/2002
Publication #:
Pub Dt:
07/03/2003
Title:
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
35
Patent #:
Issue Dt:
06/10/2008
Application #:
10044868
Filing Dt:
01/10/2002
Publication #:
Pub Dt:
07/10/2003
Title:
COMBINED CALLER AND AGENT ENDPOINT MANAGER
36
Patent #:
Issue Dt:
03/07/2006
Application #:
10078049
Filing Dt:
02/19/2002
Publication #:
Pub Dt:
08/21/2003
Title:
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
37
Patent #:
NONE
Issue Dt:
Application #:
10090499
Filing Dt:
03/04/2002
Publication #:
Pub Dt:
10/14/2004
Title:
Intelligent interactive voice response unit
38
Patent #:
NONE
Issue Dt:
Application #:
10093192
Filing Dt:
03/07/2002
Publication #:
Pub Dt:
09/11/2003
Title:
Method and system for adding text data to data communication sessions
39
Patent #:
NONE
Issue Dt:
Application #:
10093304
Filing Dt:
03/07/2002
Publication #:
Pub Dt:
09/11/2003
Title:
Method and system for transacting and negotiating business over a communication network using an infomediary computer
40
Patent #:
Issue Dt:
03/15/2005
Application #:
10096235
Filing Dt:
03/12/2002
Publication #:
Pub Dt:
09/18/2003
Title:
CUSTOMER TOUCH-POINT SCORING SYSTEM
41
Patent #:
Issue Dt:
01/29/2008
Application #:
10099784
Filing Dt:
03/15/2002
Publication #:
Pub Dt:
09/18/2003
Title:
TRANSACTION OUTCOME STATE MAPPING
42
Patent #:
Issue Dt:
03/27/2007
Application #:
10103454
Filing Dt:
03/21/2002
Publication #:
Pub Dt:
09/25/2003
Title:
ADAPTIVE TRANSACTION GUIDANCE
43
Patent #:
Issue Dt:
05/09/2006
Application #:
10103479
Filing Dt:
03/21/2002
Publication #:
Pub Dt:
11/20/2003
Title:
SEARCH AGENT FOR SEARCHING THE INTERNET
44
Patent #:
Issue Dt:
11/01/2005
Application #:
10114487
Filing Dt:
04/02/2002
Publication #:
Pub Dt:
10/02/2003
Title:
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
45
Patent #:
NONE
Issue Dt:
Application #:
10118882
Filing Dt:
04/09/2002
Publication #:
Pub Dt:
10/09/2003
Title:
Utilization of agent idle time in a communication system
46
Patent #:
Issue Dt:
08/03/2004
Application #:
10150890
Filing Dt:
05/16/2002
Publication #:
Pub Dt:
11/20/2003
Title:
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
47
Patent #:
Issue Dt:
04/11/2006
Application #:
10156406
Filing Dt:
05/28/2002
Publication #:
Pub Dt:
12/04/2003
Title:
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
48
Patent #:
Issue Dt:
11/25/2008
Application #:
10214674
Filing Dt:
08/08/2002
Publication #:
Pub Dt:
02/12/2004
Title:
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
49
Patent #:
NONE
Issue Dt:
Application #:
10228980
Filing Dt:
08/27/2002
Publication #:
Pub Dt:
03/04/2004
Title:
Method and apparatus for inquiry resolution in a transaction processing system
50
Patent #:
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
51
Patent #:
Issue Dt:
11/18/2008
Application #:
10235751
Filing Dt:
09/05/2002
Publication #:
Pub Dt:
03/11/2004
Title:
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
52
Patent #:
Issue Dt:
06/06/2006
Application #:
10253094
Filing Dt:
09/24/2002
Publication #:
Pub Dt:
03/25/2004
Title:
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
53
Patent #:
Issue Dt:
02/17/2009
Application #:
10253120
Filing Dt:
09/24/2002
Publication #:
Pub Dt:
03/25/2004
Title:
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
54
Patent #:
Issue Dt:
12/19/2006
Application #:
10259356
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
55
Patent #:
Issue Dt:
12/02/2008
Application #:
10259358
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
56
Patent #:
Issue Dt:
10/25/2005
Application #:
10259359
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
57
Patent #:
Issue Dt:
02/08/2005
Application #:
10260831
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
05/01/2003
Title:
CONTACT CENTER AUTOPILOT ARCHITECTURE
58
Patent #:
Issue Dt:
11/29/2005
Application #:
10261058
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
59
Patent #:
Issue Dt:
06/15/2010
Application #:
10278367
Filing Dt:
10/23/2002
Publication #:
Pub Dt:
04/29/2004
Title:
WEB ASSISTANT
60
Patent #:
NONE
Issue Dt:
Application #:
10278368
Filing Dt:
10/23/2002
Publication #:
Pub Dt:
04/29/2004
Title:
Method abandoned call rescue
61
Patent #:
Issue Dt:
04/22/2008
Application #:
10285868
Filing Dt:
11/01/2002
Publication #:
Pub Dt:
05/06/2004
Title:
GUI FOR ORGANIZATIONAL ENVIRONMENT
62
Patent #:
NONE
Issue Dt:
Application #:
10295275
Filing Dt:
11/15/2002
Publication #:
Pub Dt:
05/20/2004
Title:
System and method for predicting customer contact outcomes
63
Patent #:
Issue Dt:
02/27/2007
Application #:
10304872
Filing Dt:
11/26/2002
Publication #:
Pub Dt:
05/27/2004
Title:
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
64
Patent #:
NONE
Issue Dt:
Application #:
10304873
Filing Dt:
11/26/2002
Publication #:
Pub Dt:
05/27/2004
Title:
Virtual reality enabled transaction processing system
65
Patent #:
Issue Dt:
09/25/2007
Application #:
10306544
Filing Dt:
11/27/2002
Title:
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
66
Patent #:
Issue Dt:
12/02/2008
Application #:
10320002
Filing Dt:
12/16/2002
Publication #:
Pub Dt:
06/17/2004
Title:
CONTACT IDENTIFIER FOR MESSAGE TYPES
67
Patent #:
NONE
Issue Dt:
Application #:
10403583
Filing Dt:
03/31/2003
Publication #:
Pub Dt:
09/30/2004
Title:
System for optimizing business rule resources
68
Patent #:
Issue Dt:
06/26/2007
Application #:
10442000
Filing Dt:
05/20/2003
Publication #:
Pub Dt:
11/25/2004
Title:
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
69
Patent #:
Issue Dt:
08/10/2010
Application #:
10616016
Filing Dt:
07/09/2003
Publication #:
Pub Dt:
01/13/2005
Title:
AGENT REGISTRATION AND BIDDING SYSTEM
70
Patent #:
NONE
Issue Dt:
Application #:
10624223
Filing Dt:
07/22/2003
Publication #:
Pub Dt:
01/27/2005
Title:
Transaction time tracking and reporting system
71
Patent #:
NONE
Issue Dt:
Application #:
10648923
Filing Dt:
08/27/2003
Publication #:
Pub Dt:
06/03/2004
Title:
System and method for providing informative communication
72
Patent #:
Issue Dt:
06/06/2006
Application #:
10649539
Filing Dt:
08/27/2003
Publication #:
Pub Dt:
03/03/2005
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
73
Patent #:
NONE
Issue Dt:
Application #:
10651329
Filing Dt:
08/28/2003
Publication #:
Pub Dt:
03/03/2005
Title:
Automatic contact navigation system
74
Patent #:
Issue Dt:
08/22/2006
Application #:
10659809
Filing Dt:
09/11/2003
Publication #:
Pub Dt:
04/07/2005
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
75
Patent #:
Issue Dt:
04/19/2011
Application #:
10673776
Filing Dt:
09/29/2003
Publication #:
Pub Dt:
03/31/2005
Title:
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
76
Patent #:
Issue Dt:
08/22/2006
Application #:
10675316
Filing Dt:
09/30/2003
Publication #:
Pub Dt:
03/31/2005
Title:
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
77
Patent #:
Issue Dt:
02/18/2014
Application #:
10675371
Filing Dt:
09/30/2003
Publication #:
Pub Dt:
03/31/2005
Title:
DATA SESSION NOTIFICATION MEANS AND METHOD
78
Patent #:
Issue Dt:
10/26/2010
Application #:
10760577
Filing Dt:
01/20/2004
Publication #:
Pub Dt:
07/21/2005
Title:
IP ACD USING SIP FORMAT
79
Patent #:
Issue Dt:
09/27/2011
Application #:
10761012
Filing Dt:
01/20/2004
Publication #:
Pub Dt:
08/25/2005
Title:
IP ACD USING BUFFER SERVER
80
Patent #:
Issue Dt:
05/13/2008
Application #:
10788231
Filing Dt:
02/26/2004
Publication #:
Pub Dt:
09/01/2005
Title:
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
81
Patent #:
NONE
Issue Dt:
Application #:
10825570
Filing Dt:
04/15/2004
Publication #:
Pub Dt:
10/20/2005
Title:
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
82
Patent #:
Issue Dt:
11/29/2011
Application #:
10831993
Filing Dt:
04/26/2004
Publication #:
Pub Dt:
10/27/2005
Title:
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
Assignor
1
Exec Dt:
08/12/2004
Assignee
1
300 BAUMAN COURT
WOOD DALE, ILLINOIS 60191
Correspondence name and address
JAMES A. SCHEER, ESQ.
120 S. RIVERSIDE PLAZA, 22ND FL.
CHICAGO, IL 60606

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