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Title:
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Title:
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11/07/2006
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Title:
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07/05/2005
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11/05/1999
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Title:
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11/09/2004
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12/30/1999
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Title:
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Patent #:
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03/25/2008
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Title:
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08/03/2004
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01/26/2000
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Title:
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05/09/2006
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09499817
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02/08/2000
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Title:
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Patent #:
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01/24/2006
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02/16/2000
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Title:
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Patent #:
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05/31/2005
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09511526
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02/23/2000
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Title:
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TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS
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01/17/2006
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09584306
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05/31/2000
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Title:
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08/01/2006
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09615266
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Filing Dt:
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07/13/2000
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Title:
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09/20/2005
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09637969
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08/11/2000
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Title:
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10/26/2004
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09664620
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09/19/2000
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Title:
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10/12/2004
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09/26/2000
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Title:
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Patent #:
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11/29/2005
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09670093
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09/26/2000
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Title:
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Patent #:
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10/18/2011
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09675597
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09/29/2000
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Title:
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05/01/2001
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07/03/2003
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Title:
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01/11/2005
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06/12/2001
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03/27/2003
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07/11/2006
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07/10/2001
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01/16/2003
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Title:
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04/09/2013
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09918902
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07/31/2001
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02/06/2003
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Title:
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06/10/2008
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08/28/2001
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03/06/2003
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Title:
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02/15/2005
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09/24/2001
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05/22/2003
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Title:
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11/22/2005
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09/28/2001
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04/03/2003
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Title:
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NONE
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09992138
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11/16/2001
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05/22/2003
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Title:
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03/22/2005
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11/06/2001
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05/08/2003
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Title:
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03/08/2005
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11/27/2001
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05/29/2003
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04/17/2007
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11/30/2001
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06/05/2003
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12/16/2008
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11/30/2001
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06/05/2003
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03/22/2005
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11/13/2001
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05/15/2003
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METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION
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05/06/2008
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11/05/2001
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05/08/2003
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04/26/2005
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12/20/2001
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06/26/2003
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03/29/2011
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07/03/2003
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06/10/2008
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01/10/2002
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07/10/2003
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03/07/2006
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02/19/2002
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08/21/2003
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10/14/2004
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03/07/2002
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09/11/2003
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10093304
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03/07/2002
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09/11/2003
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03/15/2005
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03/12/2002
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09/18/2003
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01/29/2008
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03/15/2002
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09/18/2003
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03/27/2007
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09/25/2003
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05/09/2006
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03/21/2002
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11/20/2003
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11/01/2005
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04/02/2002
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10/02/2003
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NONE
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04/09/2002
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10/09/2003
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08/03/2004
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05/16/2002
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11/20/2003
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04/11/2006
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05/28/2002
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12/04/2003
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11/25/2008
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08/08/2002
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02/12/2004
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METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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NONE
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08/27/2002
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03/04/2004
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08/16/2005
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08/30/2002
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03/04/2004
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11/18/2008
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03/11/2004
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INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
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06/06/2006
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09/24/2002
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03/25/2004
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MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
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02/17/2009
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09/24/2002
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03/25/2004
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12/19/2006
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09/27/2002
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04/01/2004
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12/02/2008
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09/27/2002
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04/01/2004
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10/25/2005
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04/01/2004
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02/08/2005
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09/30/2002
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05/01/2003
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11/29/2005
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09/30/2002
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04/01/2004
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06/15/2010
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10/23/2002
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04/29/2004
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WEB ASSISTANT
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10/23/2002
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04/29/2004
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04/22/2008
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11/01/2002
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05/06/2004
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11/15/2002
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05/20/2004
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02/27/2007
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11/26/2002
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05/27/2004
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NONE
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10304873
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11/26/2002
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05/27/2004
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Virtual reality enabled transaction processing system
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09/25/2007
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10306544
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Filing Dt:
|
11/27/2002
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Title:
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SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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12/02/2008
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Application #:
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10320002
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Filing Dt:
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12/16/2002
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Publication #:
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|
Pub Dt:
|
06/17/2004
| | | | |
Title:
|
CONTACT IDENTIFIER FOR MESSAGE TYPES
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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10403583
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Filing Dt:
|
03/31/2003
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Publication #:
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|
Pub Dt:
|
09/30/2004
| | | | |
Title:
|
System for optimizing business rule resources
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Patent #:
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|
Issue Dt:
|
06/26/2007
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Application #:
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10442000
|
Filing Dt:
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05/20/2003
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Publication #:
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|
Pub Dt:
|
11/25/2004
| | | | |
Title:
|
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
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Patent #:
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|
Issue Dt:
|
08/10/2010
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Application #:
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10616016
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Filing Dt:
|
07/09/2003
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Publication #:
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Pub Dt:
|
01/13/2005
| | | | |
Title:
|
AGENT REGISTRATION AND BIDDING SYSTEM
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
10624223
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Filing Dt:
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07/22/2003
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Publication #:
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Pub Dt:
|
01/27/2005
| | | | |
Title:
|
Transaction time tracking and reporting system
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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10648923
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Filing Dt:
|
08/27/2003
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Publication #:
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|
Pub Dt:
|
06/03/2004
| | | | |
Title:
|
System and method for providing informative communication
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Patent #:
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|
Issue Dt:
|
06/06/2006
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Application #:
|
10649539
|
Filing Dt:
|
08/27/2003
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Publication #:
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|
Pub Dt:
|
03/03/2005
| | | | |
Title:
|
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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|
Patent #:
|
NONE
|
Issue Dt:
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|
Application #:
|
10651329
|
Filing Dt:
|
08/28/2003
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Publication #:
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|
Pub Dt:
|
03/03/2005
| | | | |
Title:
|
Automatic contact navigation system
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|
|
Patent #:
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|
Issue Dt:
|
08/22/2006
|
Application #:
|
10659809
|
Filing Dt:
|
09/11/2003
|
Publication #:
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|
Pub Dt:
|
04/07/2005
| | | | |
Title:
|
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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|
Patent #:
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|
Issue Dt:
|
04/19/2011
|
Application #:
|
10673776
|
Filing Dt:
|
09/29/2003
|
Publication #:
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|
Pub Dt:
|
03/31/2005
| | | | |
Title:
|
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
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|
|
Patent #:
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|
Issue Dt:
|
08/22/2006
|
Application #:
|
10675316
|
Filing Dt:
|
09/30/2003
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Publication #:
|
|
Pub Dt:
|
03/31/2005
| | | | |
Title:
|
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
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|
|
Patent #:
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|
Issue Dt:
|
02/18/2014
|
Application #:
|
10675371
|
Filing Dt:
|
09/30/2003
|
Publication #:
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|
Pub Dt:
|
03/31/2005
| | | | |
Title:
|
DATA SESSION NOTIFICATION MEANS AND METHOD
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|
|
Patent #:
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|
Issue Dt:
|
10/26/2010
|
Application #:
|
10760577
|
Filing Dt:
|
01/20/2004
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Publication #:
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|
Pub Dt:
|
07/21/2005
| | | | |
Title:
|
IP ACD USING SIP FORMAT
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|
Patent #:
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|
Issue Dt:
|
09/27/2011
|
Application #:
|
10761012
|
Filing Dt:
|
01/20/2004
|
Publication #:
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|
Pub Dt:
|
08/25/2005
| | | | |
Title:
|
IP ACD USING BUFFER SERVER
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|
Patent #:
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|
Issue Dt:
|
05/13/2008
|
Application #:
|
10788231
|
Filing Dt:
|
02/26/2004
|
Publication #:
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|
Pub Dt:
|
09/01/2005
| | | | |
Title:
|
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
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|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10825570
|
Filing Dt:
|
04/15/2004
|
Publication #:
|
|
Pub Dt:
|
10/20/2005
| | | | |
Title:
|
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
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|
Patent #:
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|
Issue Dt:
|
11/29/2011
|
Application #:
|
10831993
|
Filing Dt:
|
04/26/2004
|
Publication #:
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|
Pub Dt:
|
10/27/2005
| | | | |
Title:
|
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
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|