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Total properties:
25
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Patent #:
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Issue Dt:
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03/06/2018
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Application #:
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14086933
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Filing Dt:
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11/21/2013
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Publication #:
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Pub Dt:
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06/26/2014
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Title:
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GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
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Patent #:
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Issue Dt:
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04/18/2017
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Application #:
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14086936
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Filing Dt:
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11/21/2013
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Publication #:
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Pub Dt:
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08/21/2014
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Title:
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GRAPHICAL USER INTERFACE FOR MONITORING AND VISUALIZING CONTACT CENTER ROUTING STRATEGIES
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Patent #:
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Issue Dt:
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03/06/2018
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Application #:
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14086944
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Filing Dt:
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11/21/2013
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Publication #:
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Pub Dt:
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07/31/2014
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Title:
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Graphical User Interface With Contact Center Performance Visualizer
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Patent #:
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Issue Dt:
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01/09/2018
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Application #:
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15156270
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Filing Dt:
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05/16/2016
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Publication #:
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Pub Dt:
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09/08/2016
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Title:
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Managing interactive communications campaigns with customer recovery
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Patent #:
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Issue Dt:
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12/04/2018
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Application #:
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15785049
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Filing Dt:
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10/16/2017
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Publication #:
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Pub Dt:
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02/08/2018
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Title:
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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Patent #:
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Issue Dt:
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01/29/2019
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Application #:
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15910828
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Filing Dt:
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03/02/2018
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Publication #:
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Pub Dt:
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07/19/2018
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Title:
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GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
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Patent #:
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Issue Dt:
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01/10/2023
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Application #:
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16352022
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Filing Dt:
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03/13/2019
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Publication #:
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Pub Dt:
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07/11/2019
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Title:
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SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
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Patent #:
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Issue Dt:
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01/31/2023
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Application #:
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16379110
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Filing Dt:
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04/09/2019
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Publication #:
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Pub Dt:
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10/15/2020
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Title:
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SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNING AND OUTCOME PREDICTION USING NEURAL SEQUENCE MODELS
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Patent #:
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Issue Dt:
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05/24/2022
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Application #:
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16723154
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Filing Dt:
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12/20/2019
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Publication #:
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Pub Dt:
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06/24/2021
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Title:
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EMOTION DETECTION IN AUDIO INTERACTIONS
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Patent #:
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Issue Dt:
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07/06/2021
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Application #:
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16730646
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Filing Dt:
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12/30/2019
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Publication #:
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Pub Dt:
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07/01/2021
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Title:
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SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
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Patent #:
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Issue Dt:
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06/21/2022
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Application #:
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16730698
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Filing Dt:
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12/30/2019
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Publication #:
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Pub Dt:
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07/01/2021
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
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Patent #:
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Issue Dt:
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08/23/2022
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Application #:
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16730751
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Filing Dt:
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12/30/2019
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Publication #:
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Pub Dt:
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07/01/2021
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
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Patent #:
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Issue Dt:
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09/08/2020
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Application #:
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16736901
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Filing Dt:
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01/08/2020
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Publication #:
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Pub Dt:
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07/09/2020
| | | | |
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Title:
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SYSTEM AND METHOD FOR UNSUPERVISED DISCOVERY OF SIMILAR AUDIO EVENTS
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Patent #:
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Issue Dt:
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06/21/2022
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Application #:
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16802538
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Filing Dt:
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02/26/2020
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Publication #:
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Pub Dt:
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08/27/2020
| | | | |
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Title:
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SYSTEM AND METHOD FOR ADAPTIVE SKILL LEVEL ASSIGNMENTS
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|
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Patent #:
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Issue Dt:
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02/15/2022
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Application #:
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16849248
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Filing Dt:
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04/15/2020
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Publication #:
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Pub Dt:
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10/22/2020
| | | | |
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Title:
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A SYSTEM AND METHOD FOR ANALYZING WEB APPLICATION NETWORK PERFORMANCE
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Patent #:
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|
Issue Dt:
|
04/12/2022
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Application #:
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16864188
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Filing Dt:
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05/01/2020
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Publication #:
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Pub Dt:
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11/05/2020
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL SUMMARIES IN INTERACTION TRANSFER
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Patent #:
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|
Issue Dt:
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03/16/2021
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Application #:
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16866496
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Filing Dt:
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05/04/2020
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Publication #:
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Pub Dt:
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11/05/2020
| | | | |
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Title:
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MEASURING COGNITIVE CAPABILITIES OF AUTOMATED RESOURCES AND RELATED MANAGEMENT THEREOF IN CONTACT CENTERS
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Patent #:
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Issue Dt:
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08/22/2023
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Application #:
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16890508
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Filing Dt:
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06/02/2020
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Publication #:
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Pub Dt:
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12/02/2021
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO EMOTION-BASED ACTION RECOMMENDATIONS
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Patent #:
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|
Issue Dt:
|
01/04/2022
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Application #:
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16990558
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Filing Dt:
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08/11/2020
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|
Title:
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SYSTEM AND METHOD FOR CREATING BOTS FOR AUTOMATING FIRST PARTY TOUCHPOINTS
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|
|
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Patent #:
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|
Issue Dt:
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05/09/2023
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Application #:
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17135283
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Filing Dt:
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12/28/2020
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Publication #:
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Pub Dt:
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06/30/2022
| | | | |
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Title:
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PUNCTUATION AND CAPITALIZATION OF SPEECH RECOGNITION TRANSCRIPTS
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Patent #:
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Issue Dt:
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11/29/2022
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Application #:
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17218426
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Filing Dt:
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03/31/2021
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Publication #:
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Pub Dt:
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03/31/2022
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FROM NATURAL LANGUAGE CONVERSATIONS
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|
|
|
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Patent #:
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|
Issue Dt:
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10/24/2023
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Application #:
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17218456
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Filing Dt:
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03/31/2021
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Publication #:
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Pub Dt:
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03/31/2022
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FROM CONVERSATION DATA VIA INTENT SEEDING
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|
|
|
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Patent #:
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|
Issue Dt:
|
04/04/2023
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Application #:
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17241673
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Filing Dt:
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04/27/2021
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|
Publication #:
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|
Pub Dt:
|
10/28/2021
| | | | |
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Title:
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SYSTEM AND METHOD FOR PERSONALIZATION AS A SERVICE
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|
|
|
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Patent #:
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|
Issue Dt:
|
06/14/2022
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Application #:
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17411338
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Filing Dt:
|
08/25/2021
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|
Publication #:
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Pub Dt:
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03/03/2022
| | | | |
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Title:
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SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER REQUESTS IN CONTACT CENTER
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|
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Patent #:
|
|
Issue Dt:
|
06/27/2023
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Application #:
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17519328
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Filing Dt:
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11/04/2021
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Publication #:
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Pub Dt:
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05/05/2022
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONTEXT
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