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Patent #:
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Issue Dt:
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10/08/2013
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Application #:
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13688716
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Filing Dt:
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11/29/2012
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Title:
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Revising Outbound Forecasts and Corresponding Schedules Based On Performance Data
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Patent #:
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Issue Dt:
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02/18/2014
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Application #:
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13705555
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Filing Dt:
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12/05/2012
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Title:
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AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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13708283
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Filing Dt:
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12/07/2012
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Title:
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Identifying Information Resources For Contact Center Agents Based On Analytics
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Patent #:
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Issue Dt:
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10/21/2014
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Application #:
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13713625
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Filing Dt:
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12/13/2012
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Publication #:
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Pub Dt:
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06/19/2014
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Title:
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Managing Reserve Agents In A Contact Center
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Patent #:
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Issue Dt:
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12/09/2014
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Application #:
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13719800
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Filing Dt:
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12/19/2012
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Title:
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Customized Dialing Procedures for Outbound Calls
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Patent #:
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Issue Dt:
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10/27/2015
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Application #:
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13719879
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Filing Dt:
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12/19/2012
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Title:
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Determining Calling Windows for Called Telephone Numbers
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Patent #:
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Issue Dt:
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11/18/2014
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Application #:
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13739983
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Filing Dt:
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01/11/2013
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Publication #:
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Pub Dt:
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05/23/2013
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Title:
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System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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13744895
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Filing Dt:
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01/18/2013
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Title:
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Downloadable Training Content For Contact Center Agents
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13755015
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Filing Dt:
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01/31/2013
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Title:
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Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13758056
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Filing Dt:
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02/04/2013
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Title:
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FEEDBACK CONTROL OF A PREDICTIVE DIALER USING TELEMARKETING CALL ABANDONMENT RATES
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Patent #:
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Issue Dt:
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10/28/2014
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Application #:
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13766462
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Filing Dt:
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02/13/2013
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Title:
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RECORDING CONTACT CENTER CALLS IN VARIOUS CONSENT CONTEXTS
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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13790947
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Filing Dt:
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03/08/2013
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Title:
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MULTI-COMPONENT VIEWING TOOL FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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13838913
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Filing Dt:
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03/15/2013
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Title:
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UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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13841376
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Filing Dt:
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03/15/2013
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Title:
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Forced Schedule Adherence for Contact Center Agents
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13861102
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Filing Dt:
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04/11/2013
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Title:
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Protecting Sensitive Information Provided By A Party To A Contact Center
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Patent #:
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Issue Dt:
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05/27/2014
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Application #:
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13902130
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Filing Dt:
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05/24/2013
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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03/31/2015
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Application #:
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13918294
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Filing Dt:
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06/14/2013
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Title:
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Processing an Outbound Call Campaign Having Multiple Abandonment Rates
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13927682
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Filing Dt:
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06/26/2013
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Title:
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Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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13940628
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Filing Dt:
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07/12/2013
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Title:
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INTEGRATING EMBEDDED LINKS WITH CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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01/30/2018
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Application #:
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13944954
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Filing Dt:
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07/18/2013
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Title:
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Multi-Component Viewing Tool for Contact Center Agents
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13949467
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Filing Dt:
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07/24/2013
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Title:
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Management System for Using Speech Analytics To Enhance Contact Center Agent Conformance
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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13949764
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Filing Dt:
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07/24/2013
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Title:
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MANAGEMENT SYSTEM FOR USING SPEECH ANALYTICS TO ENHANCE AGENT COMPLIANCE FOR DEBT COLLECTION CALLS
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Patent #:
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Issue Dt:
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07/22/2014
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Application #:
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13957094
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Filing Dt:
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08/01/2013
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Title:
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INTEGRATING TWO-DIMENSIONAL BARCODES AND EMBEDDED LINKS WITH CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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03/24/2015
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Application #:
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13958011
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Filing Dt:
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08/02/2013
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Publication #:
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Pub Dt:
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10/23/2014
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Title:
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Providing Compliance Enforcement For Manually Dialed Wireless Numbers In A Contact Center
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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13968692
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Filing Dt:
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08/16/2013
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Title:
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Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Call Center
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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13971093
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Filing Dt:
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08/20/2013
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Title:
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MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
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Patent #:
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Issue Dt:
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08/23/2016
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Application #:
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14018809
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Filing Dt:
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09/05/2013
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Title:
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Automatic Calling List Scheduler
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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14056225
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Filing Dt:
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10/17/2013
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Title:
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UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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14073083
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Filing Dt:
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11/06/2013
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Title:
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Configuring Contact Center Components for Real Time Speech Analytics
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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14080912
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Filing Dt:
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11/15/2013
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Title:
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ARCHITECTURE FOR PROCESSING REAL TIME EVENT NOTIFICATIONS FROM A SPEECH ANALYTICS SYSTEM
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14080925
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Filing Dt:
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11/15/2013
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Title:
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Predicting Outcomes for Events Based On Voice Characteristics and Content of a Contact Center Communication
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Patent #:
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Issue Dt:
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10/06/2015
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Application #:
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14088763
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Filing Dt:
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11/25/2013
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Title:
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Using A Speech Analytics System To Control Recording Contact Center Calls In Various Contexts
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Patent #:
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Issue Dt:
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01/19/2016
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Application #:
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14091778
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Filing Dt:
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11/27/2013
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center Using Callback Functionality
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Patent #:
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Issue Dt:
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05/20/2014
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Application #:
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14146231
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Filing Dt:
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01/02/2014
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Title:
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Early Scheduled Break Allowance for Contact Center Agents
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Patent #:
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Issue Dt:
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12/23/2014
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Application #:
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14149137
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Filing Dt:
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01/07/2014
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Title:
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AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
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Patent #:
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Issue Dt:
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05/12/2015
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Application #:
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14161011
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Filing Dt:
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01/22/2014
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Title:
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Determining A Call Abandonment Rate Using a Speech Analytics System
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Patent #:
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Issue Dt:
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08/19/2014
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Application #:
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14170713
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Filing Dt:
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02/03/2014
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Title:
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Reporting Unavailable Trunk-Related Resources For a Predictive Dialer Using a Dynamic Pacing Algorithm
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Patent #:
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Issue Dt:
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08/02/2016
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Application #:
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14172993
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Filing Dt:
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02/05/2014
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Title:
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Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14183083
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Filing Dt:
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02/18/2014
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Title:
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Using A Speech Analytics System to Control Whisper Audio
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Patent #:
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Issue Dt:
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11/17/2015
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Application #:
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14186404
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Filing Dt:
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02/21/2014
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Title:
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Using a Speech Analytics System to Offer Callbacks
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Patent #:
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Issue Dt:
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12/08/2015
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Application #:
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14192091
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Filing Dt:
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02/27/2014
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Title:
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Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
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Patent #:
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Issue Dt:
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05/24/2016
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Application #:
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14194941
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Filing Dt:
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03/03/2014
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Title:
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Using Location Based Services for Determining a Calling Window
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Patent #:
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Issue Dt:
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06/07/2016
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Application #:
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14219171
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Filing Dt:
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03/19/2014
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Title:
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Processing Stored Voice Messages to Identify Non-Semantic Message Characteristics
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Patent #:
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Issue Dt:
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04/21/2015
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Application #:
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14230328
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Filing Dt:
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03/31/2014
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Title:
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Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
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Patent #:
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Issue Dt:
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10/27/2015
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Application #:
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14242081
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Filing Dt:
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04/01/2014
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Title:
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Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
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Patent #:
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Issue Dt:
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12/01/2015
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Application #:
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14246210
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Filing Dt:
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04/07/2014
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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11/07/2017
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Application #:
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14277340
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Filing Dt:
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05/14/2014
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Title:
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Addressing Trunk-Related Resource Deficiencies for a Predictive Dialer Using a Dynamic Pacing Algorithm
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Patent #:
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Issue Dt:
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08/04/2015
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Application #:
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14284853
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Filing Dt:
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05/22/2014
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Title:
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PROPERLY ASCERTAINING SHIFT-RELATED WORK DEFICIENCIES OF CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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14299591
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Filing Dt:
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06/09/2014
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Title:
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MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
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Patent #:
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Issue Dt:
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04/19/2016
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Application #:
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14311432
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Filing Dt:
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06/23/2014
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Title:
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Best Time to Call Parties Having Multiple Contacts
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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14333969
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Filing Dt:
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07/17/2014
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Title:
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Managing Contact Attempts to an Account in a Contact Center
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Patent #:
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Issue Dt:
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04/05/2016
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Application #:
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14445501
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Filing Dt:
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07/29/2014
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Title:
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Protecting Sensitive Information Provided by a Party to a Contact Center
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Patent #:
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Issue Dt:
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08/30/2016
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Application #:
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14454938
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Filing Dt:
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08/08/2014
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Title:
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Regulate the Charging of a Mobile Device
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Patent #:
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Issue Dt:
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02/13/2018
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Application #:
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14494041
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Filing Dt:
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09/23/2014
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Title:
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Measuring Contact Center Agent Effectiveness Using a Predictive Model
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Patent #:
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Issue Dt:
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05/19/2015
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Application #:
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14494171
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Filing Dt:
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09/23/2014
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Title:
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Dialing Wireless Skip-Trace Numbers in a Contact Center
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Patent #:
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Issue Dt:
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06/23/2015
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Application #:
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14511616
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Filing Dt:
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10/10/2014
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Title:
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Sending Callback Text Messages from a Contact Center
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Patent #:
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Issue Dt:
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04/12/2016
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Application #:
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14529220
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Filing Dt:
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10/31/2014
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Title:
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Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
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Patent #:
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Issue Dt:
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05/19/2015
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Application #:
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14535620
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Filing Dt:
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11/07/2014
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Title:
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Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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14541194
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Filing Dt:
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11/14/2014
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Title:
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Agent-Centric Processing of Prioritized Outbound Contact Lists
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Patent #:
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Issue Dt:
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02/24/2015
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Application #:
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14556671
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Filing Dt:
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12/01/2014
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Title:
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FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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04/26/2016
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Application #:
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14557500
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Filing Dt:
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12/02/2014
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Title:
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Determining Whether the Local Time Where a Mobile Device is Located is Within a Calling Window of Time
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Patent #:
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Issue Dt:
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10/13/2015
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Application #:
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14572957
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Filing Dt:
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12/17/2014
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Title:
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Dynamic Display of Real Time Speech Analytics Agent Alert Indications in a Contact Center
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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14590029
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Filing Dt:
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01/06/2015
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Title:
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Processing an Outbound Call Campaign Having Multiple Abandonment Rates
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Patent #:
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|
Issue Dt:
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08/25/2015
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Application #:
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14604008
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Filing Dt:
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01/23/2015
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Title:
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Identifying Information Resources for Contact Center Agents Based on Analytics
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Patent #:
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Issue Dt:
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08/18/2015
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Application #:
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14621999
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Filing Dt:
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02/13/2015
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Title:
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Checkpoint Widget for Indicating Checkpoint Status Information to an Agent in a Contact Center
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Patent #:
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Issue Dt:
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07/05/2016
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Application #:
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14624637
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Filing Dt:
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02/18/2015
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Title:
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Identifying Information Resources for Contact Center Agents Based on Analytics
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14632199
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Filing Dt:
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02/26/2015
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Title:
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Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
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Patent #:
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Issue Dt:
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10/13/2015
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Application #:
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14632450
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Filing Dt:
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02/26/2015
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Title:
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Reviewing Call Checkpoints In Agent Call Recordings in a Contact Center
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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14636232
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Filing Dt:
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03/03/2015
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Title:
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Method and System for Distributing Outbound Telephone Calls
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Patent #:
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Issue Dt:
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05/30/2017
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Application #:
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14636242
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Filing Dt:
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03/03/2015
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Title:
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Method and System for Distributing Outbound Telephone Calls
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Patent #:
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Issue Dt:
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07/11/2017
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Application #:
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14636301
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Filing Dt:
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03/03/2015
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Title:
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SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
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Patent #:
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Issue Dt:
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03/29/2016
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Application #:
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14661676
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Filing Dt:
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03/18/2015
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Title:
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Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
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Patent #:
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Issue Dt:
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09/15/2015
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Application #:
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14672834
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Filing Dt:
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03/30/2015
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Title:
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Mapping ISDN Cause Codes in a Contact Center for Improved Tracking of Call Attempts
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Patent #:
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Issue Dt:
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12/13/2016
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Application #:
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14682337
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Filing Dt:
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04/09/2015
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Title:
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Dialing a Telephone Number Subject to an Autodialer Prohibition in a Contact Center
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Patent #:
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Issue Dt:
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11/17/2015
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Application #:
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14710697
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Filing Dt:
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05/13/2015
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Title:
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Sending Callback Text Messages from a Contact Center
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Patent #:
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Issue Dt:
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11/17/2015
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Application #:
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14730763
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Filing Dt:
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06/04/2015
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Title:
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Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
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Patent #:
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Issue Dt:
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07/25/2017
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Application #:
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14735644
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Filing Dt:
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06/10/2015
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Title:
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Using Two Dimensional Barcodes With General Purpose Reloadable Cards to Faciliate Access to a Contact Center
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Patent #:
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Issue Dt:
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10/10/2017
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Application #:
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14736719
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Filing Dt:
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06/11/2015
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Title:
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Forecasting and Scheduling Campaigns Involving Different Channels of Communication
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Patent #:
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Issue Dt:
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01/10/2017
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Application #:
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14743200
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Filing Dt:
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06/18/2015
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Title:
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Compliance Management of Recorded Audio Using Speech Analytics
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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14795260
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Filing Dt:
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07/09/2015
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Title:
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Management of Checkpoint Meta-Data For Call Recordings in a Contact Center
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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14822271
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Filing Dt:
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08/10/2015
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Title:
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Mapping SIP Cause Codes in a Contact Center for Improved Tracking of Call Attempts
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Patent #:
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Issue Dt:
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04/10/2018
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Application #:
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14833236
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Filing Dt:
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08/24/2015
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Title:
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Using a Speech Analytics System to Control Recording Contact Center Calls in Various Contexts
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Patent #:
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Issue Dt:
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07/19/2016
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Application #:
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14838801
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Filing Dt:
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08/28/2015
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Title:
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Calling Party Number Selection for Outbound Calls
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14842884
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Filing Dt:
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09/02/2015
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Title:
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REVIEWING CALL CHECKPOINTS IN AGENT CALL RECORDINGS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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14844067
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Filing Dt:
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09/03/2015
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Title:
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Dynamic Display of Real Time Speech Analytics Agent Alert Indications in a Contact Center
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Patent #:
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Issue Dt:
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06/21/2016
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Application #:
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14863717
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Filing Dt:
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09/24/2015
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Title:
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Integrating Two-Dimensional Bar Codes and Embedded Links with Call Center Operation
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Patent #:
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Issue Dt:
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05/24/2016
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Application #:
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14875130
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Filing Dt:
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10/05/2015
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Title:
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Using a Speech Analytics System to Offer Callbacks
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Patent #:
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Issue Dt:
|
02/19/2019
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Application #:
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14878132
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Filing Dt:
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10/08/2015
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Title:
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LIVE CALL DEBUGGING AND MONITORING TOOL FOR AN INTERACTIVE VOICE RESPONSE UNIT
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Patent #:
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Issue Dt:
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08/23/2016
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Application #:
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14880355
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Filing Dt:
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10/12/2015
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Title:
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Sending Callback Text Messages from a Contact Center
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Patent #:
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Issue Dt:
|
10/18/2016
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Application #:
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14880542
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Filing Dt:
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10/12/2015
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Title:
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Management System for Using Speech Analytics to Enhance Contact Center Agent Conformance
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Patent #:
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Issue Dt:
|
08/23/2016
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Application #:
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14884823
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Filing Dt:
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10/16/2015
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
|
12/27/2016
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Application #:
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14884877
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Filing Dt:
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10/16/2015
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Title:
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Pacing Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
|
05/16/2017
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Application #:
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14884887
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Filing Dt:
|
10/16/2015
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Title:
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Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
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Patent #:
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Issue Dt:
|
08/16/2016
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Application #:
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14926503
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Filing Dt:
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10/29/2015
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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06/07/2016
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Application #:
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14931015
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Filing Dt:
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11/03/2015
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Title:
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Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
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Patent #:
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Issue Dt:
|
07/05/2016
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Application #:
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14956656
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Filing Dt:
|
12/02/2015
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Title:
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USING QUICK RESPONSE CODE TO GENERATE AN ELECTRONIC CONSENT DATABASE
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Patent #:
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Issue Dt:
|
01/31/2017
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Application #:
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14959544
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Filing Dt:
|
12/04/2015
|
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Title:
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Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center
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Patent #:
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Issue Dt:
|
08/01/2017
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Application #:
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14972974
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Filing Dt:
|
12/17/2015
|
|
Title:
|
Dialing a Wireless Telephone Number Determined to be Obsolete using an Autodialer in a Contact Center
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|
|
|
|
Patent #:
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|
Issue Dt:
|
10/10/2017
|
Application #:
|
15051930
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Filing Dt:
|
02/24/2016
|
|
Title:
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Protecting Sensitive Information Provided by a Party to a Contact Center
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|
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Patent #:
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|
Issue Dt:
|
08/15/2017
|
Application #:
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15064779
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Filing Dt:
|
03/09/2016
|
|
Title:
|
Best Time to Call Parties Having Multiple Contacts
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