Total properties:
62
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2005
|
Application #:
|
09583311
|
Filing Dt:
|
05/30/2000
|
Title:
|
METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS
|
|
|
Patent #:
|
|
Issue Dt:
|
01/17/2006
|
Application #:
|
09584306
|
Filing Dt:
|
05/31/2000
|
Title:
|
SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
07/20/2004
|
Application #:
|
09595697
|
Filing Dt:
|
06/16/2000
|
Title:
|
METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
07/29/2008
|
Application #:
|
09604199
|
Filing Dt:
|
06/27/2000
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
|
|
|
Patent #:
|
|
Issue Dt:
|
11/25/2003
|
Application #:
|
09611611
|
Filing Dt:
|
07/07/2000
|
Title:
|
AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS
|
|
|
Patent #:
|
|
Issue Dt:
|
08/01/2006
|
Application #:
|
09615266
|
Filing Dt:
|
07/13/2000
|
Title:
|
VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
|
|
|
Patent #:
|
|
Issue Dt:
|
07/22/2003
|
Application #:
|
09615392
|
Filing Dt:
|
07/13/2000
|
Title:
|
METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09634350
|
Filing Dt:
|
08/09/2000
|
Title:
|
INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
|
|
|
Patent #:
|
|
Issue Dt:
|
09/20/2005
|
Application #:
|
09637969
|
Filing Dt:
|
08/11/2000
|
Title:
|
METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
04/19/2005
|
Application #:
|
09651438
|
Filing Dt:
|
08/30/2000
|
Title:
|
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
|
|
|
Patent #:
|
|
Issue Dt:
|
10/26/2004
|
Application #:
|
09664620
|
Filing Dt:
|
09/19/2000
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
|
|
|
Patent #:
|
|
Issue Dt:
|
10/12/2004
|
Application #:
|
09669983
|
Filing Dt:
|
09/26/2000
|
Title:
|
NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
|
|
|
Patent #:
|
|
Issue Dt:
|
11/29/2005
|
Application #:
|
09670093
|
Filing Dt:
|
09/26/2000
|
Title:
|
METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
07/26/2005
|
Application #:
|
09675497
|
Filing Dt:
|
09/29/2000
|
Title:
|
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
10/18/2011
|
Application #:
|
09675597
|
Filing Dt:
|
09/29/2000
|
Title:
|
SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
06/22/2004
|
Application #:
|
09677990
|
Filing Dt:
|
10/03/2000
|
Title:
|
SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/2005
|
Application #:
|
09752896
|
Filing Dt:
|
12/26/2000
|
Title:
|
METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09827848
|
Filing Dt:
|
04/06/2001
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
Title:
|
CUSTOMER INTERACTION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/2009
|
Application #:
|
09846544
|
Filing Dt:
|
05/01/2001
|
Publication #:
|
|
Pub Dt:
|
07/03/2003
| | | | |
Title:
|
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
01/11/2005
|
Application #:
|
09879423
|
Filing Dt:
|
06/12/2001
|
Publication #:
|
|
Pub Dt:
|
03/27/2003
| | | | |
Title:
|
MULTI-SITE RESPONSIBILITY-BASED ROUTING
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2006
|
Application #:
|
09885717
|
Filing Dt:
|
06/20/2001
|
Publication #:
|
|
Pub Dt:
|
04/25/2002
| | | | |
Title:
|
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
|
|
|
Patent #:
|
|
Issue Dt:
|
11/28/2006
|
Application #:
|
09901749
|
Filing Dt:
|
07/09/2001
|
Publication #:
|
|
Pub Dt:
|
01/17/2002
| | | | |
Title:
|
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2006
|
Application #:
|
09943587
|
Filing Dt:
|
08/30/2001
|
Publication #:
|
|
Pub Dt:
|
03/06/2003
| | | | |
Title:
|
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
|
|
|
Patent #:
|
|
Issue Dt:
|
02/15/2005
|
Application #:
|
09961875
|
Filing Dt:
|
09/24/2001
|
Publication #:
|
|
Pub Dt:
|
05/22/2003
| | | | |
Title:
|
CONTACT CENTER AUTOPILOT ALGORITHMS
|
|
|
Patent #:
|
|
Issue Dt:
|
11/22/2005
|
Application #:
|
09966688
|
Filing Dt:
|
09/28/2001
|
Publication #:
|
|
Pub Dt:
|
04/03/2003
| | | | |
Title:
|
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
|
|
|
Patent #:
|
|
Issue Dt:
|
02/20/2007
|
Application #:
|
09981317
|
Filing Dt:
|
10/16/2001
|
Publication #:
|
|
Pub Dt:
|
10/31/2002
| | | | |
Title:
|
TRANSFER OF AN INTERNET CHAT SESSION BETWEEN SERVERS
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2005
|
Application #:
|
09992367
|
Filing Dt:
|
11/06/2001
|
Publication #:
|
|
Pub Dt:
|
05/08/2003
| | | | |
Title:
|
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
|
|
|
Patent #:
|
|
Issue Dt:
|
03/08/2005
|
Application #:
|
09995027
|
Filing Dt:
|
11/27/2001
|
Publication #:
|
|
Pub Dt:
|
05/29/2003
| | | | |
Title:
|
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
|
|
|
Patent #:
|
|
Issue Dt:
|
05/23/2006
|
Application #:
|
09998249
|
Filing Dt:
|
11/30/2001
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
Title:
|
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2005
|
Application #:
|
10008175
|
Filing Dt:
|
11/13/2001
|
Publication #:
|
|
Pub Dt:
|
05/15/2003
| | | | |
Title:
|
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION
IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
05/06/2008
|
Application #:
|
10011578
|
Filing Dt:
|
11/05/2001
|
Publication #:
|
|
Pub Dt:
|
05/08/2003
| | | | |
Title:
|
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
04/26/2005
|
Application #:
|
10027197
|
Filing Dt:
|
12/20/2001
|
Publication #:
|
|
Pub Dt:
|
06/26/2003
| | | | |
Title:
|
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
|
|
|
Patent #:
|
|
Issue Dt:
|
03/07/2006
|
Application #:
|
10078049
|
Filing Dt:
|
02/19/2002
|
Publication #:
|
|
Pub Dt:
|
08/21/2003
| | | | |
Title:
|
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
|
|
|
Patent #:
|
|
Issue Dt:
|
03/15/2005
|
Application #:
|
10096235
|
Filing Dt:
|
03/12/2002
|
Publication #:
|
|
Pub Dt:
|
09/18/2003
| | | | |
Title:
|
CUSTOMER TOUCH-POINT SCORING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
03/27/2007
|
Application #:
|
10103454
|
Filing Dt:
|
03/21/2002
|
Publication #:
|
|
Pub Dt:
|
09/25/2003
| | | | |
Title:
|
ADAPTIVE TRANSACTION GUIDANCE
|
|
|
Patent #:
|
|
Issue Dt:
|
11/01/2005
|
Application #:
|
10114487
|
Filing Dt:
|
04/02/2002
|
Publication #:
|
|
Pub Dt:
|
10/02/2003
| | | | |
Title:
|
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
08/03/2004
|
Application #:
|
10150890
|
Filing Dt:
|
05/16/2002
|
Publication #:
|
|
Pub Dt:
|
11/20/2003
| | | | |
Title:
|
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
|
|
|
Patent #:
|
|
Issue Dt:
|
09/06/2005
|
Application #:
|
10151489
|
Filing Dt:
|
05/18/2002
|
Publication #:
|
|
Pub Dt:
|
07/31/2003
| | | | |
Title:
|
CONTACT CENTER DYNAMIC RECORD DELIVERY
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2006
|
Application #:
|
10156406
|
Filing Dt:
|
05/28/2002
|
Publication #:
|
|
Pub Dt:
|
12/04/2003
| | | | |
Title:
|
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
|
|
|
Patent #:
|
|
Issue Dt:
|
03/13/2007
|
Application #:
|
10196775
|
Filing Dt:
|
07/16/2002
|
Publication #:
|
|
Pub Dt:
|
04/10/2003
| | | | |
Title:
|
USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
|
|
|
Patent #:
|
|
Issue Dt:
|
02/17/2009
|
Application #:
|
10253120
|
Filing Dt:
|
09/24/2002
|
Publication #:
|
|
Pub Dt:
|
03/25/2004
| | | | |
Title:
|
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
|
|
|
Patent #:
|
|
Issue Dt:
|
12/19/2006
|
Application #:
|
10259356
|
Filing Dt:
|
09/27/2002
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
Title:
|
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
12/02/2008
|
Application #:
|
10259358
|
Filing Dt:
|
09/27/2002
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
Title:
|
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
10/25/2005
|
Application #:
|
10259359
|
Filing Dt:
|
09/27/2002
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
Title:
|
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
|
|
|
Patent #:
|
|
Issue Dt:
|
02/08/2005
|
Application #:
|
10260831
|
Filing Dt:
|
09/30/2002
|
Publication #:
|
|
Pub Dt:
|
05/01/2003
| | | | |
Title:
|
CONTACT CENTER AUTOPILOT ARCHITECTURE
|
|
|
Patent #:
|
|
Issue Dt:
|
11/29/2005
|
Application #:
|
10261058
|
Filing Dt:
|
09/30/2002
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
Title:
|
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
|
|
|
Patent #:
|
|
Issue Dt:
|
02/27/2007
|
Application #:
|
10304872
|
Filing Dt:
|
11/26/2002
|
Publication #:
|
|
Pub Dt:
|
05/27/2004
| | | | |
Title:
|
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
05/30/2006
|
Application #:
|
10456575
|
Filing Dt:
|
06/06/2003
|
Publication #:
|
|
Pub Dt:
|
10/23/2003
| | | | |
Title:
|
SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2006
|
Application #:
|
10649539
|
Filing Dt:
|
08/27/2003
|
Publication #:
|
|
Pub Dt:
|
03/03/2005
| | | | |
Title:
|
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
06/23/2009
|
Application #:
|
10660881
|
Filing Dt:
|
09/11/2003
|
Publication #:
|
|
Pub Dt:
|
04/15/2004
| | | | |
Title:
|
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2006
|
Application #:
|
10766737
|
Filing Dt:
|
01/28/2004
|
Publication #:
|
|
Pub Dt:
|
07/28/2005
| | | | |
Title:
|
METHOD FOR REDUCED PROCESSING AND IMPROVED REMOTE MONITORING OF CALL CENTER ACTIVITIES
|
|
|
Patent #:
|
|
Issue Dt:
|
03/16/2010
|
Application #:
|
11008829
|
Filing Dt:
|
12/10/2004
|
Publication #:
|
|
Pub Dt:
|
05/12/2005
| | | | |
Title:
|
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
|
|
|
Patent #:
|
|
Issue Dt:
|
05/19/2009
|
Application #:
|
11012391
|
Filing Dt:
|
12/14/2004
|
Publication #:
|
|
Pub Dt:
|
05/05/2005
| | | | |
Title:
|
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
02/24/2009
|
Application #:
|
11169821
|
Filing Dt:
|
06/28/2005
|
Publication #:
|
|
Pub Dt:
|
10/27/2005
| | | | |
Title:
|
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
01/02/2007
|
Application #:
|
11448230
|
Filing Dt:
|
06/07/2006
|
Publication #:
|
|
Pub Dt:
|
10/05/2006
| | | | |
Title:
|
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
|
|
|
Patent #:
|
|
Issue Dt:
|
07/03/2007
|
Application #:
|
11561515
|
Filing Dt:
|
11/20/2006
|
Publication #:
|
|
Pub Dt:
|
05/31/2007
| | | | |
Title:
|
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11669349
|
Filing Dt:
|
01/31/2007
|
Publication #:
|
|
Pub Dt:
|
07/31/2008
| | | | |
Title:
|
METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
|
|
|
Patent #:
|
|
Issue Dt:
|
11/18/2014
|
Application #:
|
13739983
|
Filing Dt:
|
01/11/2013
|
Publication #:
|
|
Pub Dt:
|
05/23/2013
| | | | |
Title:
|
System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
|
|
|
Patent #:
|
|
Issue Dt:
|
07/04/2017
|
Application #:
|
14636232
|
Filing Dt:
|
03/03/2015
|
Title:
|
Method and System for Distributing Outbound Telephone Calls
|
|
|
Patent #:
|
|
Issue Dt:
|
07/11/2017
|
Application #:
|
14636301
|
Filing Dt:
|
03/03/2015
|
Title:
|
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
|
|
|
Patent #:
|
|
Issue Dt:
|
02/05/2019
|
Application #:
|
15481903
|
Filing Dt:
|
04/07/2017
|
Title:
|
Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
16883143
|
Filing Dt:
|
05/26/2020
|
Publication #:
|
|
Pub Dt:
|
09/24/2020
| | | | |
Title:
|
METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
|
|