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Reel/Frame:067041/0102   Pages: 9
Recorded: 04/08/2024
Attorney Dkt #:40203 -00022
Conveyance: RELEASE OF SECURITY INTEREST IN PATENT COLLATERAL
Total properties: 62
1
Patent #:
Issue Dt:
08/02/2005
Application #:
09583311
Filing Dt:
05/30/2000
Title:
METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS
2
Patent #:
Issue Dt:
01/17/2006
Application #:
09584306
Filing Dt:
05/31/2000
Title:
SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
3
Patent #:
Issue Dt:
07/20/2004
Application #:
09595697
Filing Dt:
06/16/2000
Title:
METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
4
Patent #:
Issue Dt:
07/29/2008
Application #:
09604199
Filing Dt:
06/27/2000
Title:
SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
5
Patent #:
Issue Dt:
11/25/2003
Application #:
09611611
Filing Dt:
07/07/2000
Title:
AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS
6
Patent #:
Issue Dt:
08/01/2006
Application #:
09615266
Filing Dt:
07/13/2000
Title:
VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
7
Patent #:
Issue Dt:
07/22/2003
Application #:
09615392
Filing Dt:
07/13/2000
Title:
METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
8
Patent #:
Issue Dt:
08/17/2004
Application #:
09634350
Filing Dt:
08/09/2000
Title:
INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
9
Patent #:
Issue Dt:
09/20/2005
Application #:
09637969
Filing Dt:
08/11/2000
Title:
METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
10
Patent #:
Issue Dt:
04/19/2005
Application #:
09651438
Filing Dt:
08/30/2000
Title:
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
11
Patent #:
Issue Dt:
10/26/2004
Application #:
09664620
Filing Dt:
09/19/2000
Title:
SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
12
Patent #:
Issue Dt:
10/12/2004
Application #:
09669983
Filing Dt:
09/26/2000
Title:
NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
13
Patent #:
Issue Dt:
11/29/2005
Application #:
09670093
Filing Dt:
09/26/2000
Title:
METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
14
Patent #:
Issue Dt:
07/26/2005
Application #:
09675497
Filing Dt:
09/29/2000
Title:
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
15
Patent #:
Issue Dt:
10/18/2011
Application #:
09675597
Filing Dt:
09/29/2000
Title:
SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
16
Patent #:
Issue Dt:
06/22/2004
Application #:
09677990
Filing Dt:
10/03/2000
Title:
SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
17
Patent #:
Issue Dt:
05/03/2005
Application #:
09752896
Filing Dt:
12/26/2000
Title:
METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
18
Patent #:
Issue Dt:
08/17/2004
Application #:
09827848
Filing Dt:
04/06/2001
Publication #:
Pub Dt:
10/10/2002
Title:
CUSTOMER INTERACTION SYSTEM
19
Patent #:
Issue Dt:
10/06/2009
Application #:
09846544
Filing Dt:
05/01/2001
Publication #:
Pub Dt:
07/03/2003
Title:
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
20
Patent #:
Issue Dt:
01/11/2005
Application #:
09879423
Filing Dt:
06/12/2001
Publication #:
Pub Dt:
03/27/2003
Title:
MULTI-SITE RESPONSIBILITY-BASED ROUTING
21
Patent #:
Issue Dt:
07/18/2006
Application #:
09885717
Filing Dt:
06/20/2001
Publication #:
Pub Dt:
04/25/2002
Title:
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
22
Patent #:
Issue Dt:
11/28/2006
Application #:
09901749
Filing Dt:
07/09/2001
Publication #:
Pub Dt:
01/17/2002
Title:
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
23
Patent #:
Issue Dt:
04/11/2006
Application #:
09943587
Filing Dt:
08/30/2001
Publication #:
Pub Dt:
03/06/2003
Title:
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
24
Patent #:
Issue Dt:
02/15/2005
Application #:
09961875
Filing Dt:
09/24/2001
Publication #:
Pub Dt:
05/22/2003
Title:
CONTACT CENTER AUTOPILOT ALGORITHMS
25
Patent #:
Issue Dt:
11/22/2005
Application #:
09966688
Filing Dt:
09/28/2001
Publication #:
Pub Dt:
04/03/2003
Title:
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
26
Patent #:
Issue Dt:
02/20/2007
Application #:
09981317
Filing Dt:
10/16/2001
Publication #:
Pub Dt:
10/31/2002
Title:
TRANSFER OF AN INTERNET CHAT SESSION BETWEEN SERVERS
27
Patent #:
Issue Dt:
03/22/2005
Application #:
09992367
Filing Dt:
11/06/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
28
Patent #:
Issue Dt:
03/08/2005
Application #:
09995027
Filing Dt:
11/27/2001
Publication #:
Pub Dt:
05/29/2003
Title:
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
29
Patent #:
Issue Dt:
05/23/2006
Application #:
09998249
Filing Dt:
11/30/2001
Publication #:
Pub Dt:
06/05/2003
Title:
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
30
Patent #:
Issue Dt:
03/22/2005
Application #:
10008175
Filing Dt:
11/13/2001
Publication #:
Pub Dt:
05/15/2003
Title:
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
31
Patent #:
Issue Dt:
05/06/2008
Application #:
10011578
Filing Dt:
11/05/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
32
Patent #:
Issue Dt:
04/26/2005
Application #:
10027197
Filing Dt:
12/20/2001
Publication #:
Pub Dt:
06/26/2003
Title:
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
33
Patent #:
Issue Dt:
03/07/2006
Application #:
10078049
Filing Dt:
02/19/2002
Publication #:
Pub Dt:
08/21/2003
Title:
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
34
Patent #:
Issue Dt:
03/15/2005
Application #:
10096235
Filing Dt:
03/12/2002
Publication #:
Pub Dt:
09/18/2003
Title:
CUSTOMER TOUCH-POINT SCORING SYSTEM
35
Patent #:
Issue Dt:
03/27/2007
Application #:
10103454
Filing Dt:
03/21/2002
Publication #:
Pub Dt:
09/25/2003
Title:
ADAPTIVE TRANSACTION GUIDANCE
36
Patent #:
Issue Dt:
11/01/2005
Application #:
10114487
Filing Dt:
04/02/2002
Publication #:
Pub Dt:
10/02/2003
Title:
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
37
Patent #:
Issue Dt:
08/03/2004
Application #:
10150890
Filing Dt:
05/16/2002
Publication #:
Pub Dt:
11/20/2003
Title:
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
38
Patent #:
Issue Dt:
09/06/2005
Application #:
10151489
Filing Dt:
05/18/2002
Publication #:
Pub Dt:
07/31/2003
Title:
CONTACT CENTER DYNAMIC RECORD DELIVERY
39
Patent #:
Issue Dt:
04/11/2006
Application #:
10156406
Filing Dt:
05/28/2002
Publication #:
Pub Dt:
12/04/2003
Title:
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
40
Patent #:
Issue Dt:
03/13/2007
Application #:
10196775
Filing Dt:
07/16/2002
Publication #:
Pub Dt:
04/10/2003
Title:
USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
41
Patent #:
Issue Dt:
02/17/2009
Application #:
10253120
Filing Dt:
09/24/2002
Publication #:
Pub Dt:
03/25/2004
Title:
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
42
Patent #:
Issue Dt:
12/19/2006
Application #:
10259356
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
43
Patent #:
Issue Dt:
12/02/2008
Application #:
10259358
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
44
Patent #:
Issue Dt:
10/25/2005
Application #:
10259359
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
45
Patent #:
Issue Dt:
02/08/2005
Application #:
10260831
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
05/01/2003
Title:
CONTACT CENTER AUTOPILOT ARCHITECTURE
46
Patent #:
Issue Dt:
11/29/2005
Application #:
10261058
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
47
Patent #:
Issue Dt:
02/27/2007
Application #:
10304872
Filing Dt:
11/26/2002
Publication #:
Pub Dt:
05/27/2004
Title:
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
48
Patent #:
Issue Dt:
05/30/2006
Application #:
10456575
Filing Dt:
06/06/2003
Publication #:
Pub Dt:
10/23/2003
Title:
SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
49
Patent #:
Issue Dt:
06/06/2006
Application #:
10649539
Filing Dt:
08/27/2003
Publication #:
Pub Dt:
03/03/2005
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
50
Patent #:
Issue Dt:
06/23/2009
Application #:
10660881
Filing Dt:
09/11/2003
Publication #:
Pub Dt:
04/15/2004
Title:
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
51
Patent #:
Issue Dt:
07/18/2006
Application #:
10766737
Filing Dt:
01/28/2004
Publication #:
Pub Dt:
07/28/2005
Title:
METHOD FOR REDUCED PROCESSING AND IMPROVED REMOTE MONITORING OF CALL CENTER ACTIVITIES
52
Patent #:
Issue Dt:
03/16/2010
Application #:
11008829
Filing Dt:
12/10/2004
Publication #:
Pub Dt:
05/12/2005
Title:
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
53
Patent #:
Issue Dt:
05/19/2009
Application #:
11012391
Filing Dt:
12/14/2004
Publication #:
Pub Dt:
05/05/2005
Title:
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
54
Patent #:
Issue Dt:
02/24/2009
Application #:
11169821
Filing Dt:
06/28/2005
Publication #:
Pub Dt:
10/27/2005
Title:
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
55
Patent #:
Issue Dt:
01/02/2007
Application #:
11448230
Filing Dt:
06/07/2006
Publication #:
Pub Dt:
10/05/2006
Title:
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
56
Patent #:
Issue Dt:
07/03/2007
Application #:
11561515
Filing Dt:
11/20/2006
Publication #:
Pub Dt:
05/31/2007
Title:
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
57
Patent #:
NONE
Issue Dt:
Application #:
11669349
Filing Dt:
01/31/2007
Publication #:
Pub Dt:
07/31/2008
Title:
METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
58
Patent #:
Issue Dt:
11/18/2014
Application #:
13739983
Filing Dt:
01/11/2013
Publication #:
Pub Dt:
05/23/2013
Title:
System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
59
Patent #:
Issue Dt:
07/04/2017
Application #:
14636232
Filing Dt:
03/03/2015
Title:
Method and System for Distributing Outbound Telephone Calls
60
Patent #:
Issue Dt:
07/11/2017
Application #:
14636301
Filing Dt:
03/03/2015
Title:
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
61
Patent #:
Issue Dt:
02/05/2019
Application #:
15481903
Filing Dt:
04/07/2017
Title:
Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
62
Patent #:
NONE
Issue Dt:
Application #:
16883143
Filing Dt:
05/26/2020
Publication #:
Pub Dt:
09/24/2020
Title:
METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
Assignor
1
Exec Dt:
04/08/2024
Assignees
1
6 TECHNOLOGY PARK DRIVE
WESTFORD, MASSACHUSETTS 01886
2
211 PERIMETER CENTER PARKWAY NE
SUITE 200
ATLANTA, GEORGIA 30346
Correspondence name and address
ZACH FRANKEL
599 LEXINGTON AVENUE
SHEARMAN & STERLING LLP
NEW YORK, NY 10022

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