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Total properties:
25
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14564001
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Filing Dt:
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12/08/2014
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Publication #:
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Pub Dt:
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04/02/2015
| | | | |
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Title:
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
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Patent #:
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Issue Dt:
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04/02/2019
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Application #:
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14565684
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Filing Dt:
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12/10/2014
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Publication #:
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Pub Dt:
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04/02/2015
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Title:
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CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING
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Patent #:
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Issue Dt:
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01/17/2017
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Application #:
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14566680
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Filing Dt:
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12/10/2014
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Publication #:
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Pub Dt:
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04/02/2015
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Title:
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PROXY MEDIA SERVICE FOR DIGITAL TELEPHONY
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Patent #:
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Issue Dt:
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04/03/2018
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Application #:
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14569598
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Filing Dt:
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12/12/2014
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Title:
|
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
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Patent #:
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Issue Dt:
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11/08/2016
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Application #:
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14577879
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Filing Dt:
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12/19/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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04/26/2016
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Application #:
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14582164
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Filing Dt:
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12/23/2014
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Publication #:
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Pub Dt:
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04/30/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/28/2018
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Application #:
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14586730
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTERACTIVE MULTI-RESOLUTION TOPIC DETECTION AND TRACKING
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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14587249
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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CALL CENTER BUILDER PLATFORM
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Patent #:
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Issue Dt:
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06/05/2018
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Application #:
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14588403
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY
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Patent #:
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Issue Dt:
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06/26/2018
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Application #:
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14588407
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
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|
|
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Patent #:
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|
Issue Dt:
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04/18/2017
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Application #:
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14591890
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Filing Dt:
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01/07/2015
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Publication #:
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Pub Dt:
|
04/30/2015
| | | | |
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Title:
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TRUST-INTERACTIVE COMMUNICATION APPLICATIONS
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|
|
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Patent #:
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|
Issue Dt:
|
11/08/2016
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Application #:
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14628184
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Filing Dt:
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02/20/2015
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Publication #:
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Pub Dt:
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06/18/2015
| | | | |
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Title:
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
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Patent #:
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Issue Dt:
|
08/06/2019
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Application #:
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14629474
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Filing Dt:
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02/23/2015
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Publication #:
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Pub Dt:
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08/25/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NAVIGATION PATH
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|
|
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Patent #:
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|
Issue Dt:
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05/22/2018
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Application #:
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14633064
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Filing Dt:
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02/26/2015
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Publication #:
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Pub Dt:
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06/25/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
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|
|
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Patent #:
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|
Issue Dt:
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08/23/2016
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Application #:
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14642689
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Filing Dt:
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03/09/2015
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Publication #:
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Pub Dt:
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06/25/2015
| | | | |
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Title:
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System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
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|
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Patent #:
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|
Issue Dt:
|
01/01/2019
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Application #:
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14656660
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Filing Dt:
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03/12/2015
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Publication #:
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Pub Dt:
|
07/02/2015
| | | | |
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Title:
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CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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|
|
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Patent #:
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|
Issue Dt:
|
08/30/2016
|
Application #:
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14672073
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Filing Dt:
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03/27/2015
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Publication #:
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Pub Dt:
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07/23/2015
| | | | |
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Title:
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CONTACT CENTER RECORDING SERVICE
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|
|
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Patent #:
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Issue Dt:
|
12/27/2016
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Application #:
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14681082
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Filing Dt:
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04/07/2015
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Publication #:
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Pub Dt:
|
10/08/2015
| | | | |
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Title:
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CUSTOMER CARE MOBILE APPLICATION
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|
|
|
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Patent #:
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|
Issue Dt:
|
05/01/2018
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Application #:
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14708974
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Filing Dt:
|
05/11/2015
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|
Publication #:
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Pub Dt:
|
11/17/2016
| | | | |
|
Title:
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SYSTEM AND METHOD FOR IDENTITY AUTHENTICATION
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|
|
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Patent #:
|
|
Issue Dt:
|
07/12/2016
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Application #:
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14723429
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Filing Dt:
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05/27/2015
|
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
FLOW DESIGNER FOR CONTACT CENTERS
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|
|
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Patent #:
|
|
Issue Dt:
|
03/05/2019
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Application #:
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14726510
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Filing Dt:
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05/30/2015
|
|
Publication #:
|
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Pub Dt:
|
12/01/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING MULTIPLE INTERACTIONS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/08/2017
|
Application #:
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14741251
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Filing Dt:
|
06/16/2015
|
|
Publication #:
|
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Pub Dt:
|
12/17/2015
| | | | |
|
Title:
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INTELLIGENT RESOURCE MANAGER SERVICE RECOVERY INCLUDING REQUEST RETRANSMISSIONS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/24/2019
|
Application #:
|
14799369
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Filing Dt:
|
07/14/2015
|
|
Publication #:
|
|
Pub Dt:
|
01/19/2017
| | | | |
|
Title:
|
DATA DRIVEN SPEECH ENABLED SELF-HELP SYSTEMS AND METHODS OF OPERATING THEREOF
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/13/2019
|
Application #:
|
15201261
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Filing Dt:
|
07/01/2016
|
|
Publication #:
|
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Pub Dt:
|
01/04/2018
| | | | |
|
Title:
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SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/28/2020
|
Application #:
|
15397655
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Filing Dt:
|
01/03/2017
|
|
Publication #:
|
|
Pub Dt:
|
04/27/2017
| | | | |
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Title:
|
Trust in Physical Networks
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|
