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Patent Assignment Details

NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:	067391/0117			Pages:	4
		Recorded:	05/13/2024
Conveyance:	CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).

Total properties: 25

Patent #:	10129720	Issue Dt:	11/13/2018	Application #:	13731488	Filing Dt:	12/31/2012
Title:	Conversation Assistant

Patent #:	9832319	Issue Dt:	11/28/2017	Application #:	14304585	Filing Dt:	06/13/2014
Publication #:	US20150365532	Pub Dt:	12/17/2015
Title:	SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS

Patent #:	9621624	Issue Dt:	04/11/2017	Application #:	14313981	Filing Dt:	06/24/2014
Publication #:	US20140310340	Pub Dt:	10/16/2014
Title:	METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS

Patent #:	9842586	Issue Dt:	12/12/2017	Application #:	14327476	Filing Dt:	07/09/2014
Publication #:	US20160012818	Pub Dt:	01/14/2016
Title:	SYSTEM AND METHOD FOR SEMANTICALLY EXPLORING CONCEPTS

Patent #:	9160855	Issue Dt:	10/13/2015	Application #:	14328685	Filing Dt:	07/10/2014
Publication #:	US20140321634	Pub Dt:	10/30/2014
Title:	SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

Patent #:	10212288	Issue Dt:	02/19/2019	Application #:	14340481	Filing Dt:	07/24/2014
Publication #:	US20140334482	Pub Dt:	11/13/2014
Title:	METHOD FOR CONVERGING TELEPHONE NUMBER AND IP ADDRESS

Patent #:	9357072	Issue Dt:	05/31/2016	Application #:	14447593	Filing Dt:	07/30/2014
Publication #:	US20140341365	Pub Dt:	11/20/2014
Title:	DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN

Patent #:	9942399	Issue Dt:	04/10/2018	Application #:	14447598	Filing Dt:	07/30/2014
Publication #:	US20140341369	Pub Dt:	11/20/2014
Title:	SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION

Patent #:	9571655	Issue Dt:	02/14/2017	Application #:	14448376	Filing Dt:	07/31/2014
Publication #:	US20160036978	Pub Dt:	02/04/2016
Title:	SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION

Patent #:	9760621	Issue Dt:	09/12/2017	Application #:	14449129	Filing Dt:	07/31/2014
Publication #:	US20140344278	Pub Dt:	11/20/2014
Title:	METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT

Patent #:	9350867	Issue Dt:	05/24/2016	Application #:	14450194	Filing Dt:	08/01/2014
Publication #:	US20160036982	Pub Dt:	02/04/2016
Title:	SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FOR A CONTACT CENTER

Patent #:	9848084	Issue Dt:	12/19/2017	Application #:	14450195	Filing Dt:	08/01/2014
Publication #:	US20160036983	Pub Dt:	02/04/2016
Title:	ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER

Patent #:	10346785	Issue Dt:	07/09/2019	Application #:	14451310	Filing Dt:	08/04/2014
Publication #:	US20150347951	Pub Dt:	12/03/2015
Title:	MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS

Patent #:	10121116	Issue Dt:	11/06/2018	Application #:	14451322	Filing Dt:	08/04/2014
Publication #:	US20150348163	Pub Dt:	12/03/2015
Title:	SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES

Patent #:	10102491	Issue Dt:	10/16/2018	Application #:	14451338	Filing Dt:	08/04/2014
Publication #:	US20150350435	Pub Dt:	12/03/2015
Title:	SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE

Patent #:	9854103	Issue Dt:	12/26/2017	Application #:	14477779	Filing Dt:	09/04/2014
Publication #:	US20140376413	Pub Dt:	12/25/2014
Title:	SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS

Patent #:	9854006	Issue Dt:	12/26/2017	Application #:	14477792	Filing Dt:	09/04/2014
Publication #:	US20140379936	Pub Dt:	12/25/2014
Title:	SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE

Patent #:	9195956	Issue Dt:	11/24/2015	Application #:	14477799	Filing Dt:	09/04/2014
Publication #:	US20140379416	Pub Dt:	12/25/2014
Title:	FEDERATED UPTAKE THROTTLING

Patent #:	9374467	Issue Dt:	06/21/2016	Application #:	14477821	Filing Dt:	09/04/2014
Publication #:	US20140369488	Pub Dt:	12/18/2014
Title:	COLLABORATION SYSTEM AND METHOD

Patent #:	9424111	Issue Dt:	08/23/2016	Application #:	14479197	Filing Dt:	09/05/2014
Publication #:	US20140380336	Pub Dt:	12/25/2014
Title:	METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM

Patent #:	9398158	Issue Dt:	07/19/2016	Application #:	14479244	Filing Dt:	09/05/2014
Publication #:	US20140376382	Pub Dt:	12/25/2014
Title:	SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS

Patent #:	9197750	Issue Dt:	11/24/2015	Application #:	14479258	Filing Dt:	09/05/2014
Publication #:	US20140376715	Pub Dt:	12/25/2014
Title:	METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT

Patent #:	10127321	Issue Dt:	11/13/2018	Application #:	14629481	Filing Dt:	02/23/2015
Publication #:	US20160246885	Pub Dt:	08/25/2016
Title:	PROACTIVE KNOWLEDGE OFFERING SYSTEM AND METHOD

Patent #:	9384446	Issue Dt:	07/05/2016	Application #:	14810421	Filing Dt:	07/27/2015
Publication #:	US20150332144	Pub Dt:	11/19/2015
Title:	RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM

Assignor

Exec Dt:

03/15/2021

Assignee

1302 EL CAMINO REAL, SUITE 300

MENLO PARK, CALIFORNIA 94025

Correspondence name and address
	RYAN P. HILER
	TAFT STETTINIUS & HOLLISTER LLP
	ONE INDIANA SQUARE, SUITE 3500
	INDIANAPOLIS, IN 46204

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