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Reel/Frame:	020156/0149			Pages:	98
		Recorded:	11/27/2007
Attorney Dkt #:	CSC # 303846
Conveyance:	SECURITY AGREEMENT

Total properties: 1615
Page 8 of 17
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Patent #:	6978247	Issue Dt:	12/20/2005	Application #:	09588963	Filing Dt:	06/07/2000
Title:	MULTIMEDIA CUSTOMER CARE CENTER HAVING A LAYERED CONTROL ARCHITECTURE

Patent #:	7013255	Issue Dt:	03/14/2006	Application #:	09591442	Filing Dt:	06/09/2000
Title:	TRAFFIC SIMULATION ALGORITHM FOR ASYNCHRONOUS TRANSFER MODE NETWORKS

Patent #:	7031297	Issue Dt:	04/18/2006	Application #:	09596003	Filing Dt:	06/15/2000
Title:	POLICY ENFORCEMENT SWITCHING

Patent #:	6944129	Issue Dt:	09/13/2005	Application #:	09596826	Filing Dt:	06/19/2000
Title:	MESSAGE FORMAT AND FLOW CONTROL FOR REPLACEMENT OF THE PACKET CONTROL DRIVER/PACKET INTERFACE DUAL PORT RAM COMMUNICATION

Patent #:	6725279	Issue Dt:	04/20/2004	Application #:	09604929	Filing Dt:	06/28/2000
Title:	MULTIMEDIA PROCESSING SYSTEM ARCHITECTURE

Patent #:	6435916	Issue Dt:	08/20/2002	Application #:	09605445	Filing Dt:	06/28/2000
Title:	ELECTRICAL POWER CONNECTOR FOR PRINTED CIRCUIT BOARDS

Patent #:	6738462	Issue Dt:	05/18/2004	Application #:	09619276	Filing Dt:	07/19/2000
Title:	UNIFIED COMMUNICATIONS AUTOMATED PERSONAL NAME ADDRESSING

Patent #:	6919864	Issue Dt:	07/19/2005	Application #:	09627009	Filing Dt:	07/27/2000
Title:	DISPLAY MONITOR

Patent #:	6650751	Issue Dt:	11/18/2003	Application #:	09628481	Filing Dt:	07/31/2000
Title:	ANSWER DETECTION FOR IP BASED TELEPHONES USING PASSIVE DETECTION

Patent #:	6769276	Issue Dt:	08/03/2004	Application #:	09628908	Filing Dt:	07/31/2000
Title:	INTERNAL ADJUSTABLE MOLD APPARATUS FOR SHAPING THE END OF A FIBER PREFORM TUBE

Patent #:	6678374	Issue Dt:	01/13/2004	Application #:	09629069	Filing Dt:	07/31/2000
Title:	TONE BASED ANSWER DETECTION FOR IP BASED TELEPHONES

Patent #:	6629061	Issue Dt:	09/30/2003	Application #:	09629791	Filing Dt:	07/31/2000
Title:	AUTOMATIC CONCEALMENT OF PRODUCT SERIALIZATION INFORMATION

Patent #:	6972761	Issue Dt:	12/06/2005	Application #:	09634158	Filing Dt:	08/09/2000
Title:	METHOD AND APPARATUS FOR MONITORING WORK CENTER OPERATIONS

Patent #:	6772226	Issue Dt:	08/03/2004	Application #:	09638351	Filing Dt:	08/15/2000
Title:	VPN DEVICE CLUSTERING USING A NETWORK FLOW SWITCH AND A DIFFERENT MAC ADDRESS FOR EACH VPN DEVICE IN THE CLUSTER

Patent #:	6754333	Issue Dt:	06/22/2004	Application #:	09641403	Filing Dt:	08/17/2000
Title:	WAIT TIME PREDICTION ARRANGEMENT FOR NON-REAL-TIME CUSTOMER CONTACTS

Patent #:	7170904	Issue Dt:	01/30/2007	Application #:	09649265	Filing Dt:	08/28/2000
Title:	ADAPTIVE CELL SCHEDULING ALGORITHM FOR WIRELESS ASYCHRONOUS TRANSFER MODE (ATM) SYSTEMS

Patent #:	6411521	Issue Dt:	06/25/2002	Application #:	09649369	Filing Dt:	08/28/2000
Title:	APPARATUS FOR GROUNDING A SECURING PRINTED CIRCUIT BOARDS IN A CARRIER

Patent #:	7024469	Issue Dt:	04/04/2006	Application #:	09649474	Filing Dt:	08/28/2000
Title:	MEDIUM ACCESS CONTROL (MAC) PROTOCOL WITH SEAMLESS POLLING/CONTENTION MODES

Patent #:	6380482	Issue Dt:	04/30/2002	Application #:	09651707	Filing Dt:	08/31/2000
Title:	Electromagnetic compatibility sleeve for electrical interconnections

Patent #:	6429370	Issue Dt:	08/06/2002	Application #:	09651708	Filing Dt:	08/31/2000
Title:	SELF-ADHERING ELECTROMAGNETIC INTERFERENCE DOOR SEAL

Patent #:	7236932	Issue Dt:	06/26/2007	Application #:	09659861	Filing Dt:	09/12/2000
Title:	METHOD OF AND APPARATUS FOR IMPROVING PRODUCTIVITY OF HUMAN REVIEWERS OF AUTOMATICALLY TRANSCRIBED DOCUMENTS GENERATED BY MEDIA CONVERSION SYSTEMS

Patent #:	6717593	Issue Dt:	04/06/2004	Application #:	09660315	Filing Dt:	09/12/2000
Title:	MARK-UP LANGUAGE IMPLEMENTATION OF GRAPHICAL OR NON-GRAPHICAL USER INTERFACES

Patent #:	6690788	Issue Dt:	02/10/2004	Application #:	09662294	Filing Dt:	09/15/2000
Title:	INTEGRATED WORK MANAGEMENT ENGINE FOR CUSTOMER CARE IN A COMMUNICATION SYSTEM

Patent #:	6356168	Issue Dt:	03/12/2002	Application #:	09666192	Filing Dt:	09/21/2000
Title:	Sheet-metal filter

Patent #:	6741699	Issue Dt:	05/25/2004	Application #:	09669257	Filing Dt:	09/25/2000
Title:	ARRANGEMENT FOR CONTROLLING THE VOLUME AND TYPE OF CONTACTS IN AN INTERNET CALL CENTER

Patent #:	7844504	Issue Dt:	11/30/2010	Application #:	09669486	Filing Dt:	09/25/2000
Title:	ROUTING BASED ON THE CONTENTS OF A SHOPPING CART

Patent #:	6957051	Issue Dt:	10/18/2005	Application #:	09676703	Filing Dt:	09/29/2000
Title:	APPARATUS FOR LOCAL REDUCTION OF ELECTROMAGNETIC FIELD USING AN ACTIVE SHIELD AND METHOD THEREOF

Patent #:	7191213	Issue Dt:	03/13/2007	Application #:	09697113	Filing Dt:	10/25/2000
Title:	INSTANT MESSAGE NOTIFICATION APPLICATION

Patent #:	7239316	Issue Dt:	07/03/2007	Application #:	09711403	Filing Dt:	11/13/2000
Title:	METHOD AND APPARATUS FOR GRAPHICALLY MANIPULATING DATA TABLES

Patent #:	7739398	Issue Dt:	06/15/2010	Application #:	09718143	Filing Dt:	11/21/2000
Title:	DYNAMIC LOAD BALANCER

Patent #:	6674853	Issue Dt:	01/06/2004	Application #:	09718909	Filing Dt:	11/22/2000
Title:	INTEGRATION OF REMOTE ACCESS AND SERVICE

Patent #:	6700971	Issue Dt:	03/02/2004	Application #:	09723114	Filing Dt:	11/27/2000
Title:	ARRANGEMENT FOR USING DYNAMIC METRICS TO MONITOR CONTACT CENTER PERFORMANCE

Patent #:	6766014	Issue Dt:	07/20/2004	Application #:	09756955	Filing Dt:	01/09/2001
Publication #:	US20020118816	Pub Dt:	08/29/2002
Title:	CUSTOMER SERVICE BY BATCH

Patent #:	6957430	Issue Dt:	10/18/2005	Application #:	09759662	Filing Dt:	01/12/2001
Publication #:	US20010032230	Pub Dt:	10/18/2001
Title:	METHOD FOR MANAGING MULTIMEDIA PLATFORM RESOURCES AND MULTIMEDIA PLATFORM FOR IMPLEMENTING IT

Patent #:	7149777	Issue Dt:	12/12/2006	Application #:	09765848	Filing Dt:	01/19/2001
Title:	METHOD FOR ADMINISTERING MESSAGE ATTACHMENTS

Patent #:	6668042	Issue Dt:	12/23/2003	Application #:	09769222	Filing Dt:	01/24/2001
Publication #:	US20020097866	Pub Dt:	07/25/2002
Title:	TELEPHONE HANDSET FOR MIXED-MODE VOICE-AND-TDD COMMUNICATION

Patent #:	6820260	Issue Dt:	11/16/2004	Application #:	09776937	Filing Dt:	06/17/1999
Title:	CUSTOMIZED APPLET-ON-HOLD ARRANGEMENT

Patent #:	6556564	Issue Dt:	04/29/2003	Application #:	09780685	Filing Dt:	02/08/2001
Publication #:	US20010033565	Pub Dt:	10/25/2001
Title:	SCHEDULED INTERNET PROTOCOL TELEPHONE INSTRUMENT SYSTEM

Patent #:	7020263	Issue Dt:	03/28/2006	Application #:	09783191	Filing Dt:	02/14/2001
Publication #:	US20010008556	Pub Dt:	07/19/2001
Title:	METHOD AND APPARATUS FOR DYNAMICALLY ALLOCATING BANDWIDTH UTILIZATION IN A PACKET TELEPHONY SYSTEM

Patent #:	NONE	Issue Dt:		Application #:	09792477	Filing Dt:	02/23/2001
Publication #:	US20020120690	Pub Dt:	08/29/2002
Title:	Accessing of unified messaging system user data via a standard e-mail client

Patent #:	6459275	Issue Dt:	10/01/2002	Application #:	09796236	Filing Dt:	02/28/2001
Publication #:	US20020118023	Pub Dt:	08/29/2002
Title:	DETECTION OF DEVICES ON A LOCAL AREA NETWORK

Patent #:	6662190	Issue Dt:	12/09/2003	Application #:	09812425	Filing Dt:	03/20/2001
Publication #:	US20020138491	Pub Dt:	09/26/2002
Title:	LEARNING AUTOMATIC DATA EXTRACTION SYSTEM

Patent #:	7171357	Issue Dt:	01/30/2007	Application #:	09813525	Filing Dt:	03/21/2001
Publication #:	US20020165711	Pub Dt:	11/07/2002
Title:	VOICE-ACTIVITY DETECTION USING ENERGY RATIOS AND PERIODICITY

Patent #:	6785380	Issue Dt:	08/31/2004	Application #:	09871859	Filing Dt:	06/01/2001
Publication #:	US20020181693	Pub Dt:	12/05/2002
Title:	NETWORK-CENTRIC SELF-ADMINISTERED CALL CENTER WITH INTELLIGENT MOBILE AGENT TERMINALS

Patent #:	7386850	Issue Dt:	06/10/2008	Application #:	09872188	Filing Dt:	06/01/2001
Publication #:	US20030018762	Pub Dt:	01/23/2003
Title:	ARRANGEMENT FOR SCHEDULING TASKS BASED ON PROBABILITY OF AVAILABILITY OF RESOURCES AT A FUTURE POINT IN TIME

Patent #:	6766013	Issue Dt:	07/20/2004	Application #:	09874634	Filing Dt:	06/05/2001
Publication #:	US20020181692	Pub Dt:	12/05/2002
Title:	TIMELY SHUT-DOWN OF A REAL-TIME WORK CENTER

Patent #:	7363367	Issue Dt:	04/22/2008	Application #:	09903423	Filing Dt:	07/10/2001
Publication #:	US20020129161	Pub Dt:	09/12/2002
Title:	SYSTEMS AND METHODS FOR ROBUST, REAL-TIME MEASUREMENT OF NETWORK PERFORMANCE

Patent #:	7080161	Issue Dt:	07/18/2006	Application #:	09903441	Filing Dt:	07/10/2001
Publication #:	US20020184393	Pub Dt:	12/05/2002
Title:	ROUTING INFORMATION EXCHANGE

Patent #:	7006511	Issue Dt:	02/28/2006	Application #:	09907120	Filing Dt:	07/17/2001
Publication #:	US20030026275	Pub Dt:	02/06/2003
Title:	DYNAMIC JITTER BUFFERING FOR VOICE-OVER-IP AND OTHER PACKET-BASED COMMUNICATION SYSTEMS

Patent #:	6748071	Issue Dt:	06/08/2004	Application #:	09908155	Filing Dt:	07/18/2001
Publication #:	US20030016811	Pub Dt:	01/23/2003
Title:	METHOD AND APPARATUS FOR TREATING EXTERNALLY-ORIGINATED CALLS AS COMING FROM INTERNAL SWITCH EXTENSIONS

Patent #:	6751309	Issue Dt:	06/15/2004	Application #:	09908156	Filing Dt:	07/18/2001
Publication #:	US20030016810	Pub Dt:	01/23/2003
Title:	METHOD AND APPARATUS FOR EXTENDING CALLS TO INTERNAL SWITCH EXTENSIONS OUT TO EXTERNAL NETWORK ENDPOINTS

Patent #:	6961851	Issue Dt:	11/01/2005	Application #:	09912125	Filing Dt:	07/23/2001
Publication #:	US20030018901	Pub Dt:	01/23/2003
Title:	METHOD AND APPARATUS FOR PROVIDING COMMUNICATIONS SECURITY USING A REMOTE SERVER

Patent #:	7062019	Issue Dt:	06/13/2006	Application #:	09917576	Filing Dt:	07/27/2001
Publication #:	US20030021394	Pub Dt:	01/30/2003
Title:	METHOD OF PROVIDING SPEECH RECOGNITION FOR IVR AND VOICE MAIL SYSTEMS

Patent #:	7228350	Issue Dt:	06/05/2007	Application #:	09921458	Filing Dt:	08/03/2001
Publication #:	US20020048269	Pub Dt:	04/25/2002
Title:	INTELLIGENT DEMAND DRIVEN RECOGNITION OF URL OBJECTS IN CONNECTION ORIENTED TRANSACTIONS

Patent #:	7062570	Issue Dt:	06/13/2006	Application #:	09921460	Filing Dt:	08/03/2001
Publication #:	US20020062372	Pub Dt:	05/23/2002
Title:	HIGH PERFORMANCE SERVER FARM WITH TAGGING AND PIPELINING

Patent #:	7177945	Issue Dt:	02/13/2007	Application #:	09921832	Filing Dt:	08/03/2001
Publication #:	US20020073232	Pub Dt:	06/13/2002
Title:	NON-INTRUSIVE MULTIPLEXED TRANSACTION PERSISTENCY IN SECURE COMMERCE ENVIRONMENTS

Patent #:	7406539	Issue Dt:	07/29/2008	Application #:	09923924	Filing Dt:	08/06/2001
Publication #:	US20020078223	Pub Dt:	06/20/2002
Title:	METHOD AND APPARATUS FOR PERFORMANCE AND COST OPTIMIZATION IN AN INTERNETWORK

Patent #:	7096388	Issue Dt:	08/22/2006	Application #:	09924983	Filing Dt:	08/08/2001
Publication #:	US20030037289	Pub Dt:	02/20/2003
Title:	FAULT TOLERANCE SOFTWARE SYSTEM WITH PERIODIC EXTERNAL SELF-TEST FAILURE DETECTION

Patent #:	7180869	Issue Dt:	02/20/2007	Application #:	09943283	Filing Dt:	08/30/2001
Publication #:	US20030043783	Pub Dt:	03/06/2003
Title:	COMPREHENSIVE ECHO CONTROL SYSTEM

Patent #:	6724884	Issue Dt:	04/20/2004	Application #:	09947790	Filing Dt:	09/06/2001
Publication #:	US20020018554	Pub Dt:	02/14/2002
Title:	CALL MANAGEMENT SYSTEM USING FAST RESPONSE DYNAMIC THRESHOLD ADJUSTMENT

Patent #:	7349994	Issue Dt:	03/25/2008	Application #:	09960623	Filing Dt:	09/20/2001
Publication #:	US20020075813	Pub Dt:	06/20/2002
Title:	METHOD AND APPARATUS FOR COORDINATING ROUTING PARAMETERS VIA A BACK-CHANNEL COMMUNICATION MEDIUM

Patent #:	7177417	Issue Dt:	02/13/2007	Application #:	09976217	Filing Dt:	10/11/2001
Publication #:	US20030072434	Pub Dt:	04/17/2003
Title:	TELEPHONE HANDSET WITH USER-ADJUSTABLE AMPLITUDE, DEFAULT AMPLITUDE AND AUTOMATIC POST-CALL AMPLITUDE RESET

Patent #:	7203943	Issue Dt:	04/10/2007	Application #:	10002073	Filing Dt:	10/31/2001
Publication #:	US20030084088	Pub Dt:	05/01/2003
Title:	DYNAMIC ALLOCATION OF PROCESSING TASKS USING VARIABLE PERFORMANCE HARDWARE PLATFORMS

Patent #:	7233789	Issue Dt:	06/19/2007	Application #:	10002819	Filing Dt:	11/15/2001
Publication #:	US20030092426	Pub Dt:	05/15/2003
Title:	WIRELESS SECURITY AND ACCESS DEVICE

Patent #:	6956462	Issue Dt:	10/18/2005	Application #:	10004830	Filing Dt:	12/07/2001
Publication #:	US20030107269	Pub Dt:	06/12/2003
Title:	METHODS AND DEVICES FOR PROVIDING POWER TO NETWORK -BASED SYSTEMS

Patent #:	6697456	Issue Dt:	02/24/2004	Application #:	10013048	Filing Dt:	12/07/2001
Publication #:	US20030108157	Pub Dt:	06/12/2003
Title:	SPEECH ANALYSIS BASED ANSWER DETECTION FOR IP BASED TELEPHONES

Patent #:	6604955	Issue Dt:	08/12/2003	Application #:	10016208	Filing Dt:	11/02/2001
Publication #:	US20030087540	Pub Dt:	05/08/2003
Title:	ELECTRONIC CIRCUIT PROTECTION DEVICE

Patent #:	7159016	Issue Dt:	01/02/2007	Application #:	10023611	Filing Dt:	12/18/2001
Publication #:	US20030115298	Pub Dt:	06/19/2003
Title:	METHOD AND APPARATUS FOR CONFIGURING AN ENDPOINT DEVICE TO A COMPUTER NETWORK

Patent #:	NONE	Issue Dt:		Application #:	10028004	Filing Dt:	12/21/2001
Publication #:	US20030120923	Pub Dt:	06/26/2003
Title:	Secure data authentication apparatus

Patent #:	7457862	Issue Dt:	11/25/2008	Application #:	10028874	Filing Dt:	10/22/2001
Publication #:	US20030120789	Pub Dt:	06/26/2003
Title:	REAL TIME CONTROL PROTOCOL SESSION MATCHING

Patent #:	6961422	Issue Dt:	11/01/2005	Application #:	10035617	Filing Dt:	12/28/2001
Publication #:	US20030123674	Pub Dt:	07/03/2003
Title:	GAIN CONTROL METHOD FOR ACOUSTIC ECHO CANCELLATION AND SUPPRESSION

Patent #:	6735299	Issue Dt:	05/11/2004	Application #:	10036680	Filing Dt:	11/08/2001
Publication #:	US20030086554	Pub Dt:	05/08/2003
Title:	AUTOMATIC CALL DISTRIBUTION GROUPS IN CALL CENTER MANAGEMENT SYSTEMS

Patent #:	6748073	Issue Dt:	06/08/2004	Application #:	10037274	Filing Dt:	01/03/2002
Publication #:	US20030123641	Pub Dt:	07/03/2003
Title:	UNINTERRUPTED AUTOMATIC CALL DISTRIBUTION DURING FAILURE AND RECOVERY OF COMPUTER-TELEPHONY INTEGRATION

Patent #:	NONE	Issue Dt:		Application #:	10037275	Filing Dt:	01/03/2002
Publication #:	US20030126180	Pub Dt:	07/03/2003
Title:	Arrangement for relating contacts to a context

Patent #:	7079481	Issue Dt:	07/18/2006	Application #:	10037372	Filing Dt:	01/04/2002
Publication #:	US20030128663	Pub Dt:	07/10/2003
Title:	REDUNDANT NETWORK CONTROLLER MANAGEMENT SYSTEM

Patent #:	NONE	Issue Dt:		Application #:	10037583	Filing Dt:	10/23/2001
Publication #:	US20030081756	Pub Dt:	05/01/2003
Title:	Multi-detector call classifier

Patent #:	NONE	Issue Dt:		Application #:	10037590	Filing Dt:	10/23/2001
Publication #:	US20030088403	Pub Dt:	05/08/2003
Title:	Call classification by automatic recognition of speech

Patent #:	6947543	Issue Dt:	09/20/2005	Application #:	10037779	Filing Dt:	01/03/2002
Publication #:	US20030123642	Pub Dt:	07/03/2003
Title:	COMPUTER-TELEPHONY INTEGRATION THAT USES FEATURES OF AN AUTOMATIC CALL DISTRIBUTION SYSTEM

Patent #:	7006628	Issue Dt:	02/28/2006	Application #:	10038295	Filing Dt:	01/04/2002
Publication #:	US20030131233	Pub Dt:	07/10/2003
Title:	EFFICIENT PACKET ENCRYPTION METHOD

Patent #:	6824053	Issue Dt:	11/30/2004	Application #:	10038785	Filing Dt:	12/31/2001
Publication #:	US20030121975	Pub Dt:	07/03/2003
Title:	VOTER INTERFACE UNIT

Patent #:	7031448	Issue Dt:	04/18/2006	Application #:	10042577	Filing Dt:	01/09/2002
Publication #:	US20030128830	Pub Dt:	07/10/2003
Title:	SELECTABLE MUTING ON CONFERENCE CALLS

Patent #:	7213145	Issue Dt:	05/01/2007	Application #:	10043589	Filing Dt:	01/10/2002
Publication #:	US20030131236	Pub Dt:	07/10/2003
Title:	METHOD AND APPARATUS FOR SECURE INTERNET PROTOCOL COMMUNICATION IN A CALL PROCESSING SYSTEM

Patent #:	6901646	Issue Dt:	06/07/2005	Application #:	10052160	Filing Dt:	01/16/2002
Publication #:	US20030131465	Pub Dt:	07/17/2003
Title:	UNIVERSAL SNAP-FIT SPACER

Patent #:	6813360	Issue Dt:	11/02/2004	Application #:	10054428	Filing Dt:	01/22/2002
Publication #:	US20030138108	Pub Dt:	07/24/2003
Title:	AUDIO CONFERENCING WITH THREE-DIMENSIONAL AUDIO ENCODING

Patent #:	6990328	Issue Dt:	01/24/2006	Application #:	10059951	Filing Dt:	11/16/2001
Publication #:	US20030096589	Pub Dt:	05/22/2003
Title:	WIRELESS PERIPHERAL DEVICE FOR ALLOWING AN IP SOFTPHONE TO PLACE CALLS TO A PUBLIC SAFETY ANSWERING POINT

Patent #:	7787619	Issue Dt:	08/31/2010	Application #:	10061032	Filing Dt:	01/29/2002
Publication #:	US20030147535	Pub Dt:	08/07/2003
Title:	METHOD AND APPARATUS FOR SECURE KEY MANAGEMENT USING MULTI-THRESHOLD SECRET SHARING

Patent #:	7720959	Issue Dt:	05/18/2010	Application #:	10070338	Filing Dt:	12/12/2002
Publication #:	US20030161321	Pub Dt:	08/28/2003
Title:	METHOD AND APPARATUS FOR CHARACTERIZING THE QUALITY OF A NETWORK PATH

Patent #:	7756032	Issue Dt:	07/13/2010	Application #:	10070339	Filing Dt:	01/17/2003
Publication #:	US20070115840	Pub Dt:	05/24/2007
Title:	METHOD AND APPARATUS FOR COMMUNICATING DATA WITHIN MEASUREMENT TRAFFIC

Patent #:	7336613	Issue Dt:	02/26/2008	Application #:	10070515	Filing Dt:	07/25/2002
Publication #:	US20030039212	Pub Dt:	02/27/2003
Title:	METHOD AND APPARATUS FOR THE ASSESSMENT AND OPTIMIZATION OF NETWORK TRAFFIC

Patent #:	7043005	Issue Dt:	05/09/2006	Application #:	10072063	Filing Dt:	02/06/2002
Publication #:	US20030147521	Pub Dt:	08/07/2003
Title:	CALL PROCESSING WITH STATISTICAL WEIGHTING OF SCRIPTS IN A COMMUNICATION SYSTEM SWITCH

Patent #:	7243267	Issue Dt:	07/10/2007	Application #:	10090041	Filing Dt:	03/01/2002
Publication #:	US20030167421	Pub Dt:	09/04/2003
Title:	AUTOMATIC FAILURE DETECTION AND RECOVERY OF APPLICATIONS

Patent #:	7035927	Issue Dt:	04/25/2006	Application #:	10097017	Filing Dt:	03/12/2002
Publication #:	US20030177231	Pub Dt:	09/18/2003
Title:	INTELLIGENT INBOUND/OUTBOUND COMMUNICATIONS BLENDING

Patent #:	6560330	Issue Dt:	05/06/2003	Application #:	10097081	Filing Dt:	03/12/2002
Publication #:	US20020090075	Pub Dt:	07/11/2002
Title:	RULES-BASED QUEUING OF CALLS TO CALL-HANDLING RESOURCES

Patent #:	7336779	Issue Dt:	02/26/2008	Application #:	10098824	Filing Dt:	03/15/2002
Publication #:	US20030174830	Pub Dt:	09/18/2003
Title:	TOPICAL DYNAMIC CHAT

Patent #:	7415417	Issue Dt:	08/19/2008	Application #:	10099144	Filing Dt:	03/15/2002
Publication #:	US20030177017	Pub Dt:	09/18/2003
Title:	PRESENCE AWARENESS AGENT

Patent #:	6850602	Issue Dt:	02/01/2005	Application #:	10107963	Filing Dt:	03/27/2002
Title:	METHOD AND APPARATUS FOR ANSWERING MACHINE DETECTION IN AUTOMATIC DIALING

Patent #:	7095841	Issue Dt:	08/22/2006	Application #:	10109760	Filing Dt:	03/29/2002
Publication #:	US20030185378	Pub Dt:	10/02/2003
Title:	QUEUED TASK/QUEUED RESOURCE STATE FORECASTER

Patent #:	7489687	Issue Dt:	02/10/2009	Application #:	10109784	Filing Dt:	05/31/2002
Publication #:	US20030223431	Pub Dt:	12/04/2003
Title:	EMERGENCY BANDWIDTH ALLOCATION WITH AN RSVP-LIKE PROTOCOL

Patent #:	6748059	Issue Dt:	06/08/2004	Application #:	10117021	Filing Dt:	04/05/2002
Publication #:	US20030076943	Pub Dt:	04/24/2003
Title:	APPARATUS AND METHOD FOR UNIFIED TONE DETECTION

100

Patent #:	7130793	Issue Dt:	10/31/2006	Application #:	10117162	Filing Dt:	04/05/2002
Publication #:	US20030191631	Pub Dt:	10/09/2003
Title:	SYSTEM AND METHOD FOR MINIMIZING OVERRUN AND UNDERRUN ERRORS IN PACKETIZED VOICE TRANSMISSION