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Reel/Frame:046500/0207   Pages: 11
Recorded: 07/30/2018
Attorney Dkt #:074658-17122
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 35
1
Patent #:
7787610
Issue Dt:
08/31/2010
Application #:
10915179
Filing Dt:
08/10/2004
Title:
AUTOMATIC CALL DIRECTOR FIRST IN FIRST OUT LOAD-BALANCING ACCESSORY
2
Patent #:
8229101
Issue Dt:
07/24/2012
Application #:
10955086
Filing Dt:
09/30/2004
Title:
PUNCTUALITY CALL CENTER METRIC
3
Patent #:
8594311
Issue Dt:
11/26/2013
Application #:
11143857
Filing Dt:
06/02/2005
Publication #:
US20060277550
Pub Dt:
12/07/2006
Title:
EXPECTED WAIT TIME AUGMENTATION SYSTEM AND METHOD
4
Patent #:
7746999
Issue Dt:
06/29/2010
Application #:
11206723
Filing Dt:
08/18/2005
Publication #:
US20070041565
Pub Dt:
02/22/2007
Title:
RESOURCE BASED QUEUE MANAGEMENT SYSTEM AND METHOD
5
Patent #:
8150023
Issue Dt:
04/03/2012
Application #:
11246409
Filing Dt:
10/07/2005
Publication #:
US20070116208
Pub Dt:
05/24/2007
Title:
AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AND OUTBOUND CALL
6
Patent #:
8514872
Issue Dt:
08/20/2013
Application #:
11820253
Filing Dt:
06/19/2007
Publication #:
US20080317058
Pub Dt:
12/25/2008
Title:
ACCESSORY QUEUE MANAGEMENT SYSTEM AND METHOD FOR INTERACTING WITH A QUEUING SYSTEM
7
Patent #:
8112069
Issue Dt:
02/07/2012
Application #:
12320516
Filing Dt:
01/28/2009
Publication #:
US20100190476
Pub Dt:
07/29/2010
Title:
SYSTEM AND METHOD FOR ESTABLISHING AUTOMATED CALL BACK USING A MOBILE COMMUNICATION DEVICE
8
Patent #:
8213911
Issue Dt:
07/03/2012
Application #:
12320517
Filing Dt:
01/28/2009
Publication #:
US20100190477
Pub Dt:
07/29/2010
Title:
MOBILE COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK
9
Patent #:
8223956
Issue Dt:
07/17/2012
Application #:
12656399
Filing Dt:
01/28/2010
Publication #:
US20100189250
Pub Dt:
07/29/2010
Title:
SYSTEM AND METHOD FOR MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS
10
Patent #:
8792866
Issue Dt:
07/29/2014
Application #:
13446758
Filing Dt:
04/13/2012
Publication #:
US20120196578
Pub Dt:
08/02/2012
Title:
COMMUNICATION DEVICE FOR ESTABLISHING CALL BACK
11
Patent #:
9386155
Issue Dt:
07/05/2016
Application #:
13446923
Filing Dt:
04/13/2012
Publication #:
US20120288075
Pub Dt:
11/15/2012
Title:
COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
12
Patent #:
9055149
Issue Dt:
06/09/2015
Application #:
13479870
Filing Dt:
05/24/2012
Publication #:
US20120295596
Pub Dt:
11/22/2012
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING IMAGE TECHNOLOGY
13
Patent #:
9578175
Issue Dt:
02/21/2017
Application #:
13619629
Filing Dt:
09/14/2012
Publication #:
US20130243180
Pub Dt:
09/19/2013
Title:
COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
14
Patent #:
9398154
Issue Dt:
07/19/2016
Application #:
13620048
Filing Dt:
09/14/2012
Publication #:
US20130251139
Pub Dt:
09/26/2013
Title:
COMMUNICATION SYSTEM FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
15
Patent #:
9516168
Issue Dt:
12/06/2016
Application #:
13656305
Filing Dt:
10/19/2012
Publication #:
US20140113548
Pub Dt:
04/24/2014
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING NEAR-FIELD COMMUNICATIONS
16
Patent #:
8938221
Issue Dt:
01/20/2015
Application #:
13659902
Filing Dt:
10/24/2012
Publication #:
US20130054684
Pub Dt:
02/28/2013
Title:
SYSTEM AND METHOD FOR PROVIDING A CALLBACK CLOUD
17
Patent #:
9294624
Issue Dt:
03/22/2016
Application #:
13842237
Filing Dt:
03/15/2013
Publication #:
US20130301820
Pub Dt:
11/14/2013
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
18
Patent #:
9065916
Issue Dt:
06/23/2015
Application #:
13908234
Filing Dt:
06/03/2013
Publication #:
US20130322615
Pub Dt:
12/05/2013
Title:
SYSTEM AND METHOD FOR VIRTUAL QUEUING OF CALLS
19
Patent #:
9178997
Issue Dt:
11/03/2015
Application #:
13908273
Filing Dt:
06/03/2013
Publication #:
US20140016767
Pub Dt:
01/16/2014
Title:
SYSTEM AND METHOD FOR SIMULATING VIRTUAL QUEUING OF CALLS
20
Patent #:
9143614
Issue Dt:
09/22/2015
Application #:
13959749
Filing Dt:
08/06/2013
Publication #:
US20140098949
Pub Dt:
04/10/2014
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
21
Patent #:
9355183
Issue Dt:
05/31/2016
Application #:
14073764
Filing Dt:
11/06/2013
Publication #:
US20140067788
Pub Dt:
03/06/2014
Title:
System and Method for Contact Information Integration with Search Results
22
Patent #:
9094516
Issue Dt:
07/28/2015
Application #:
14178589
Filing Dt:
02/12/2014
Publication #:
US20140146960
Pub Dt:
05/29/2014
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
23
Patent #:
10769668
Issue Dt:
09/08/2020
Application #:
14247251
Filing Dt:
04/08/2014
Publication #:
US20150287087
Pub Dt:
10/08/2015
Title:
REAL-TIME CONSUMER INTERACTION VIA MEDIA BROADCAST
24
Patent #:
10375245
Issue Dt:
08/06/2019
Application #:
14532001
Filing Dt:
11/04/2014
Publication #:
US20150056964
Pub Dt:
02/26/2015
Title:
UNIFIED CROSS CHANNEL COMMUNICATIONS
25
Patent #:
10027806
Issue Dt:
07/17/2018
Application #:
14810493
Filing Dt:
07/28/2015
Publication #:
US20150334238
Pub Dt:
11/19/2015
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
26
Patent #:
9451088
Issue Dt:
09/20/2016
Application #:
14860673
Filing Dt:
09/21/2015
Publication #:
US20160021252
Pub Dt:
01/21/2016
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
27
Patent #:
NONE
Issue Dt:
Application #:
15076658
Filing Dt:
03/22/2016
Publication #:
US20160205253
Pub Dt:
07/14/2016
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
28
Patent #:
9805129
Issue Dt:
10/31/2017
Application #:
15169681
Filing Dt:
05/31/2016
Publication #:
US20160275198
Pub Dt:
09/22/2016
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
29
Patent #:
9942403
Issue Dt:
04/10/2018
Application #:
15199945
Filing Dt:
06/30/2016
Publication #:
US20160373582
Pub Dt:
12/22/2016
Title:
COMMUNICATION SYSTEM FOR DETERMINING QUEUE USING CONTEXTUAL DATA
30
Patent #:
9992340
Issue Dt:
06/05/2018
Application #:
15210720
Filing Dt:
07/14/2016
Publication #:
US20160323452
Pub Dt:
11/03/2016
Title:
COMMUNICATION SYSTEM FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
31
Patent #:
9582779
Issue Dt:
02/28/2017
Application #:
15268606
Filing Dt:
09/18/2016
Title:
SYSTEM AND METHOD FOR ENHANCED CUSTOMER EXPERIENCE WORKFLOW
32
Patent #:
9807236
Issue Dt:
10/31/2017
Application #:
15271168
Filing Dt:
09/20/2016
Publication #:
US20170134579
Pub Dt:
05/11/2017
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
33
Patent #:
9998600
Issue Dt:
06/12/2018
Application #:
15366663
Filing Dt:
12/01/2016
Publication #:
US20170085715
Pub Dt:
03/23/2017
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING NEAR-FIELD COMMUNICATIONS
34
Patent #:
10902367
Issue Dt:
01/26/2021
Application #:
15445892
Filing Dt:
02/28/2017
Publication #:
US20170270453
Pub Dt:
09/21/2017
Title:
SYSTEM AND METHOD FOR ENHANCED CUSTOMER EXPERIENCE WORKFLOW
35
Patent #:
10650070
Issue Dt:
05/12/2020
Application #:
15798394
Filing Dt:
10/31/2017
Publication #:
US20180181664
Pub Dt:
06/28/2018
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
Assignor
1
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Exec Dt:
07/27/2018
Assignee
1
PNC BANK, NATIONAL ASSOCIATION
500 FIRST AVENUE
PITTSBURGH, PENNSYLVANIA 15219
Correspondence name and address
TIMOTHY D. PECSENYE
ONE LOGAN SQUARE
8TH FLOOR
PHILADELPHIA, PA 19129

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