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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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09056569
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09056597
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09056672
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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08/08/2000
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Application #:
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09056717
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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09056718
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/12/2005
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Application #:
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09057749
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Filing Dt:
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04/09/1998
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO A TELEPHONE LINE BEING USED TO ACCESS A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09057967
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Filing Dt:
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04/09/1998
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Title:
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DYNAMIC ALLOCATION OF COMMUNICATION RESOURCES WITHIN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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04/09/2002
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Application #:
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09082250
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Filing Dt:
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05/20/1998
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Title:
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TIME SYNCHRONIZATION OF DISTRIBUTED COMPUTER TELEPHONY COMMUNICATION APPLICATIONS IN A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09084815
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Filing Dt:
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05/26/1998
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Title:
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METHOD OF MULTI-MEDIA TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09089203
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Filing Dt:
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06/02/1998
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Title:
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MULTI-LINGUAL DATA PROCESSING SYSTEM AND SYSTEM AND METHOD FOR TRANSLATING TEXT USED IN COMPUTER SOFTWARE UTILIZING AN EMBEDDED TRANSLATOR
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09089304
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Filing Dt:
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06/02/1998
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Title:
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SYSTEM AND METHOD FOR PURGING A CALL LIST
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Patent #:
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Issue Dt:
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12/05/2000
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Application #:
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09090857
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Filing Dt:
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06/04/1998
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Title:
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METHOD OF UPDATING A REDUNDANT SERVICE SYSTEM WHILE PRESERVING TRANSACTION DATA IN A DATABASE FEATURING ON-LINE RESYNCHRONIZATION
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09093264
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Filing Dt:
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06/08/1998
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Title:
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INBOUND/OUTBOUND CALL RECORD PROCESSING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/15/2001
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Application #:
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09096334
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Filing Dt:
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06/11/1998
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Title:
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CTI INTEGRATION OF TELEPHONIC CALLS MOVED BETWEEN SWITCHES OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/25/2001
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Application #:
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09105066
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Filing Dt:
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06/26/1998
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Title:
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IMPROVED METHOD FOR INCOMING CALL ANSWERING FOR AUTOMATIC CALL DISTRIBUTORS
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Patent #:
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Issue Dt:
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05/22/2001
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Application #:
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09106922
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Filing Dt:
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06/29/1998
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Title:
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COMPUTER/TELEPHONY INTEGRATION LOGGING APPLICATION
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Patent #:
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Issue Dt:
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05/18/1999
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Application #:
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09111820
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Filing Dt:
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07/08/1998
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Title:
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AUTOMATIC DIAL-UP SOFTWARE UPDATE SYSTEM
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Patent #:
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Issue Dt:
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08/01/2000
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Application #:
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09114625
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Filing Dt:
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07/13/1998
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Title:
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ACD WITH MULTI-LINGUAL AGENT POSITION
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09136223
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Filing Dt:
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08/19/1998
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Title:
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STANDALONE ACD SYSTEM WITH NATIVE SIGNALING SYSTEM 7 CAPABILITY
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Patent #:
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Issue Dt:
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11/05/2002
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Application #:
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09137973
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Filing Dt:
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08/21/1998
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Title:
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METHOD AND APPARATUS FOR REMOTELY ACCESSING AN AUTOMATIC TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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09137978
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Filing Dt:
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08/21/1998
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Title:
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APPARATUS AND METHOD FOR PROVIDING REDUNDANCY IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09138619
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Filing Dt:
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08/24/1998
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Title:
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METHOD OF PROCESSING E-MAIL IN AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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03/25/2003
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Application #:
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09138973
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Filing Dt:
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08/24/1998
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09151386
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Filing Dt:
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09/10/1998
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Title:
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R2 MULTI-FREQUENCY COMPELLED SIGNALLING USING A DSP ON A NETWORK TERMINATION CARD
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09153684
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Filing Dt:
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09/15/1998
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Publication #:
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Pub Dt:
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10/31/2002
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Title:
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SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION WITH TRADITIONAL TELEMARKETING
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Patent #:
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Issue Dt:
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09/02/2003
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Application #:
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09156286
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Filing Dt:
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09/17/1998
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Title:
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TELEPHONE TO COMPUTER AUDIO INTERFACE
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Patent #:
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Issue Dt:
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11/27/2007
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Application #:
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09161816
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Filing Dt:
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09/28/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK FROM INFORMATION PROVIDED AT A DATA TERMINAL
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09172182
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Filing Dt:
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10/13/1998
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Title:
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METHOD AND APPARATUS FOR ALLOCATING MIXED TRANSACTION TYPE MESSAGES TO RESOURCES VIA AN INTEGRATED QUEUING MECHANISM
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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09172362
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Filing Dt:
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10/14/1998
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Title:
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NEURAL NETWORK FOR CONTROLLING CALLS IN A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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09175151
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Filing Dt:
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10/19/1998
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Title:
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ENHANCED CALL WAITING
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09184922
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Filing Dt:
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11/02/1998
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Title:
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OBJECT ORIENTED SYSTEM AND METHOD FOR DIRECTING INCOMING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09196892
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Filing Dt:
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11/20/1998
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Title:
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METHODS AND APPARATUS ENABLING DYNAMIC RESOURCE COLLABORATION WHEN COLLABORATION SESSION HOST IS DISTINCT FROM RESOURCE HOST
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Patent #:
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Issue Dt:
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10/02/2001
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Application #:
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09197011
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Filing Dt:
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11/20/1998
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Title:
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METHOD AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLABORATION
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Patent #:
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Issue Dt:
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06/27/2006
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Application #:
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09203965
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Filing Dt:
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12/02/1998
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Title:
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SYSTEM AND METHOD FOR MANAGING A HOLD QUEUE BASED ON CUSTOMER INFORMATION RETRIEVED FROM A CUSTOMER DATABASE
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09218316
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Filing Dt:
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12/22/1998
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Title:
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EMBEDDED SOFTWARE NEGOTIATION OF PCM COMPANDING FORMAT
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Patent #:
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Issue Dt:
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07/24/2001
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Application #:
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09219043
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Filing Dt:
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12/23/1998
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Title:
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TELEPHONY SYSTEM COMMAND SCHEDULER AND PRECEDENT PROCESSOR
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Patent #:
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Issue Dt:
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11/07/2000
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Application #:
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09219242
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Filing Dt:
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01/25/1999
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Title:
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SYSTEM FOR COMPARING AN AGENT ACTIVITY WITH A WORK SCHEDULE BASED UPON SIGNED-OUT STATUS OF AGENT
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09234399
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Filing Dt:
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01/20/1999
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Title:
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COMPUTER SYSTEM
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Patent #:
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Issue Dt:
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07/06/2004
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Application #:
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09244446
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Filing Dt:
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02/04/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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09245831
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Filing Dt:
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02/05/1999
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Title:
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AUDIO COMMUNICATIONS DEVICE ADAPTER
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Patent #:
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Issue Dt:
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08/22/2006
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Application #:
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09246389
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Filing Dt:
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02/09/1999
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Title:
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SELECTIVE MESSAGING IN A MULTIPLE MESSAGING LINK ENVIROMENT
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Patent #:
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Issue Dt:
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09/09/2003
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Application #:
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09247719
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Filing Dt:
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02/09/1999
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Title:
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SYSTEM AND METHOD FOR NON-INTRUSIVELY DISPLAYING INFORMATION TO A USER IN A TELECOMMUNICATIONS SYSTEM
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Patent #:
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Issue Dt:
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11/02/2004
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Application #:
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09259981
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Filing Dt:
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03/01/1999
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Title:
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METHOD AND APPARATUS FOR ROUTING A TRANSACTION WITHIN A NETWORK ENVIRONMENT
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09273926
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Filing Dt:
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03/22/1999
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Title:
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SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09290241
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Filing Dt:
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04/13/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUTOMATED TAKE BACK AND TRANSFER FUNCTIONALITY TO A COMPUTER TELEPHONY SYSTEM
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Patent #:
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Issue Dt:
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11/07/2006
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Application #:
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09300676
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Filing Dt:
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04/27/1999
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Title:
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DYNAMIC SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09303098
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Filing Dt:
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04/29/1999
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Title:
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METHOD AND APPARATUS FOR GENERATING A RECORD FROM A TIME-MARKED INFORMATION STREAM
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Patent #:
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Issue Dt:
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04/13/2004
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Application #:
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09304765
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Filing Dt:
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05/04/1999
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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09311614
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Filing Dt:
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05/13/1999
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH SIGNAL GENERATOR AND METHOD
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Patent #:
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Issue Dt:
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07/15/2008
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Application #:
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09320252
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Filing Dt:
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05/26/1999
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Title:
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METHODS AND APPARATUS FOR EXECUTING A TRANSACTION TASK WITHIN A TRANSACTION PROCESSING SYSTEM EMPLOYING SYMMETRIC MULTIPROCESSORS
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Patent #:
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Issue Dt:
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12/17/2002
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Application #:
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09325502
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Filing Dt:
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06/03/1999
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Title:
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METHOD AND APPARATUS FOR SERVICING QUEUED REQUESTS
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09340379
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Filing Dt:
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06/28/1999
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FORM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09342782
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Filing Dt:
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06/29/1999
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Title:
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INTELLIGENT AREA CODE UPDATE SYSTEM AND METHOD
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Issue Dt:
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06/18/2002
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Application #:
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09344875
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Filing Dt:
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06/28/1999
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Title:
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SYSTEM AND METHOD OF MAPPING DATABASE FIELDS TO A KNOWLEDGE BASE USING A GRAPHICAL USER INTERFACE
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Issue Dt:
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02/01/2005
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09354837
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Filing Dt:
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07/16/1999
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Title:
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METHOD FOR PROVIDING CONSOLIDATED SPECIFICATION AND HANDLING OF MULTIMEDIA CALL PROMPTS
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Patent #:
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Issue Dt:
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11/14/2006
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09360719
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Filing Dt:
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07/27/1999
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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02/19/2002
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09369215
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Filing Dt:
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08/05/1999
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Title:
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APPARATUS AND METHOD FOR PROVIDING SUPPORT SOFTWARE FOR AN AGENT WORKSTATION OF AN AUTOMATIC CALL DISTRIBUTOR
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06/05/2007
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09379385
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08/23/1999
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Title:
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METHOD AND PROCESS FOR ACCUMULATING AND SUMMARIZING DATA FOR DEFINED TIME INTERVALS WITHIN A CUSTOMER INTERACTION SYSTEM
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08/27/2002
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09379386
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08/23/1999
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Title:
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METHOD AND APPARATUS FOR INTEGRATING BUSINESS DATA AND TRANSACTION DATA IN A TRANSACTION PROCESSING ENVIRONMENT
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04/06/2004
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09379563
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08/23/1999
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METHOD AND APPARATUS FOR UNIVERSAL CALL IDENTIFICATION
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06/24/2003
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09384789
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08/27/1999
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STAFFING-BASED PERCENTAGE-ALLOCATION ROUTING USING REAL-TIME DATA
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09/28/2004
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09384840
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08/27/1999
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Title:
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NETWORK TRANSFER SYSTEM
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Issue Dt:
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08/20/2002
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09386794
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Filing Dt:
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08/31/1999
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Title:
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CIRCUIT AND METHOD FOR IMPROVING MEMORY INTEGRITY IN A MICROPROCESSOR BASED APPLICATION
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Issue Dt:
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05/04/2004
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09387322
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Filing Dt:
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08/31/1999
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Title:
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TELEPHONY SYSTEM FOR CONDUCTING MULTIMEDIA TELEPHONIC CONFERENCES OVER A PACKET-BASED NETWORK
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Patent #:
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Issue Dt:
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07/01/2003
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Application #:
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09391254
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Filing Dt:
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09/07/1999
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Title:
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SYSTEM AND METHOD OF DISTRIBUTING OUTBOUND TELEPHONY SERVICES OVER A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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06/27/2006
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Application #:
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09398222
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Filing Dt:
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09/17/1999
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Title:
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SYSTEM AND METHOD OF PROPAGATING EXCLUSION RECORDS IN A NETWORKED COMPUTER TELEPHONY INTEGRATION SYSTEM
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09399528
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Filing Dt:
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09/20/1999
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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09405585
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Filing Dt:
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09/27/1999
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Title:
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SWITCH VOICE/DATA SERVICE EXTENSION TO REMOTE FACILITIES
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Patent #:
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Issue Dt:
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12/18/2001
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Application #:
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09415090
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Filing Dt:
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10/08/1999
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Title:
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PERSONAL COMMUNICATOR TELEPHONE SYSTEM
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Issue Dt:
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11/25/2003
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Application #:
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09418178
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Filing Dt:
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10/13/1999
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Title:
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ADMINISTRATION AND CONTROL OF AN AUTOMATIC CALL DISTRIBUTOR BY A REMOTELY LOCATED SUPERVISOR
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Patent #:
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Issue Dt:
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07/20/2004
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Application #:
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09421699
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Filing Dt:
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10/20/1999
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Title:
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SYSTEM AND METHOD FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN BASED ON AGENT PRODUCTIVITY
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Patent #:
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Issue Dt:
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07/29/2003
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Application #:
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09426615
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Filing Dt:
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10/26/1999
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Title:
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SYSTEM AND METHOD FOR AUTOMATICALLY DETECTING PROBLEMATIC CALLS
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Patent #:
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Issue Dt:
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08/10/2004
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Application #:
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09426677
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Filing Dt:
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10/25/1999
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Title:
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BLENDED AGENT CONTACT CENTER
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09429822
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Filing Dt:
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10/29/1999
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Title:
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SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
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Patent #:
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Issue Dt:
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05/16/2006
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Application #:
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09431017
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Filing Dt:
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11/01/1999
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Title:
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TRACM-TASK & RESOURCE AUTOMATION FOR CALL CENTER MANAGEMENT
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Patent #:
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Issue Dt:
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07/05/2005
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Application #:
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09434640
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Filing Dt:
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11/05/1999
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Title:
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EMERGENCY SERVICES MANAGEMENT NETWORK UTILIZING BROADBAND VOICE OVER DATA NETWORKS
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Patent #:
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Issue Dt:
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12/14/2004
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Application #:
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09435223
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Filing Dt:
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11/05/1999
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Title:
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SKILLS BASED CONTACT ROUTING
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Patent #:
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Issue Dt:
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11/12/2002
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Application #:
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09438445
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Filing Dt:
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11/12/1999
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Title:
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VOICE AND DATA TRANSFER FROM OUTBOUND CALL PLATFORM TO INBOUND CALL PLATFORM
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Patent #:
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Issue Dt:
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06/12/2007
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Application #:
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09456166
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Filing Dt:
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12/07/1999
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Title:
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NON-BLOCKING EXPANDABLE CALL CENTER ARCHITECTURE
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Patent #:
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Issue Dt:
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06/03/2003
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Application #:
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09460192
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Filing Dt:
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12/10/1999
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Title:
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BUS INTERFACE FOR AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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03/15/2005
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Application #:
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09469587
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Filing Dt:
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12/22/1999
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Title:
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BUSINESS TRANSACTIONS USING THE INTERNET
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Patent #:
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Issue Dt:
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11/09/2004
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Application #:
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09476750
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Filing Dt:
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12/30/1999
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Title:
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TRACKING AGENT CALL PROCESSING LOCATIONS IN CONNECTION WITH AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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09484140
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Filing Dt:
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01/18/2000
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH LANGUAGE BASED ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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09487835
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Filing Dt:
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01/19/2000
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Title:
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ACD WITH PACKET DATA BASED AGENT INTERCONNECT
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Patent #:
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Issue Dt:
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06/03/2003
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Application #:
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09489631
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Filing Dt:
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01/24/2000
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT LOG-ON WITH PSEUDO-PORT
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Patent #:
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Issue Dt:
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08/03/2004
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Application #:
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09491828
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Filing Dt:
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01/26/2000
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Title:
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SCHEDULE BASED TRANSACTION ROUTING
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Patent #:
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Issue Dt:
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06/01/2004
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Application #:
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09496639
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Filing Dt:
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02/02/2000
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Title:
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PROFIT-BASED METHOD OF ASSIGNING CALLS IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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09499817
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Filing Dt:
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02/08/2000
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Title:
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PROVIDING CUSTOMER DATA TO AN AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT
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Patent #:
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Issue Dt:
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04/02/2002
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Application #:
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09505206
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Filing Dt:
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02/16/2000
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Title:
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REMOTE ACD DATA BASE MODIFICATION VIA TELEPHONE
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09505210
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Filing Dt:
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02/16/2000
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Title:
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Method of identifying a location of a source of an emergency call in a call center environment
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Patent #:
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Issue Dt:
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01/24/2006
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Application #:
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09505318
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Filing Dt:
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02/16/2000
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Title:
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ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS
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Patent #:
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Issue Dt:
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06/10/2003
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Application #:
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09510740
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Filing Dt:
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02/22/2000
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Title:
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ACD TIER BASED ROUTING
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Patent #:
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Issue Dt:
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05/31/2005
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Application #:
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09511526
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Filing Dt:
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02/23/2000
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Title:
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TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS
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Patent #:
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Issue Dt:
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07/08/2003
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Application #:
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09516074
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Filing Dt:
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03/01/2000
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM CONTACT ROUTING WITH MEDIA-PORT
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Patent #:
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Issue Dt:
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06/01/2004
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Application #:
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09517221
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Filing Dt:
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03/02/2000
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Title:
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REAL-TIME TRANSACTION ROUTING AUGMENTED WITH FORECAST DATA AND AGENT SCHEDULES
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Patent #:
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Issue Dt:
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03/16/2004
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Application #:
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09524656
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Filing Dt:
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03/13/2000
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Title:
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OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/23/2003
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Application #:
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09537141
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Filing Dt:
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03/29/2000
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Title:
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PACKET TELEPHONY GATEWAY FOR HEARING IMPAIRED RELAY SERVICES
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09543698
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Filing Dt:
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04/05/2000
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Title:
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SYSTEM AND METHOD FOR PRIORITIZING TELEPHONE CALL CAMPAIGNS BASED ON CAMPAIGN PRODUCTIVITY
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Patent #:
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Issue Dt:
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10/23/2001
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Application #:
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09549057
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Filing Dt:
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04/13/2000
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Title:
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Method of natural language communication using a mark-up language
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Patent #:
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Issue Dt:
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05/22/2007
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Application #:
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09557264
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Filing Dt:
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04/24/2000
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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