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79
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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09583311
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Filing Dt:
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05/30/2000
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Title:
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Issue Dt:
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07/20/2004
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Application #:
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09595697
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Filing Dt:
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06/16/2000
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Title:
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METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
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Patent #:
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Issue Dt:
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07/29/2008
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Application #:
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09604199
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Filing Dt:
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06/27/2000
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Title:
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SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09634350
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Filing Dt:
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08/09/2000
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Title:
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INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09651438
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Filing Dt:
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08/30/2000
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
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Patent #:
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Issue Dt:
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07/26/2005
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Application #:
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09675497
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Filing Dt:
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09/29/2000
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09677990
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Filing Dt:
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10/03/2000
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Title:
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SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09752896
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Filing Dt:
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12/26/2000
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Title:
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METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09827848
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Filing Dt:
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04/06/2001
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Publication #:
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Pub Dt:
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10/10/2002
| | | | |
Title:
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CUSTOMER INTERACTION SYSTEM
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Patent #:
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Issue Dt:
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07/18/2006
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Application #:
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09885717
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Filing Dt:
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06/20/2001
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Publication #:
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Pub Dt:
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04/25/2002
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Title:
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DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
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Patent #:
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Issue Dt:
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04/11/2006
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Application #:
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09943587
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Filing Dt:
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08/30/2001
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Publication #:
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Pub Dt:
|
03/06/2003
| | | | |
Title:
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SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
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Patent #:
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Issue Dt:
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05/23/2006
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Application #:
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09998249
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
|
06/05/2003
| | | | |
Title:
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TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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10/20/2009
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Application #:
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10081560
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Filing Dt:
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02/20/2002
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Title:
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METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
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Patent #:
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Issue Dt:
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09/06/2005
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Application #:
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10151489
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Filing Dt:
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05/18/2002
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Publication #:
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Pub Dt:
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07/31/2003
| | | | |
Title:
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CONTACT CENTER DYNAMIC RECORD DELIVERY
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Patent #:
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Issue Dt:
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03/13/2007
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10196775
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Filing Dt:
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07/16/2002
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Publication #:
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Pub Dt:
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04/10/2003
| | | | |
Title:
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USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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10449872
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Filing Dt:
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05/30/2003
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Publication #:
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Pub Dt:
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06/10/2004
| | | | |
Title:
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TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
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Patent #:
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Issue Dt:
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07/20/2010
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10546460
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Filing Dt:
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08/19/2005
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Publication #:
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Pub Dt:
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07/27/2006
| | | | |
Title:
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METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
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Patent #:
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Issue Dt:
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04/14/2009
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10660418
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Filing Dt:
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09/10/2003
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Publication #:
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Pub Dt:
|
03/10/2005
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Title:
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METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
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Patent #:
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06/23/2009
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10660881
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09/11/2003
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Publication #:
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Pub Dt:
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04/15/2004
| | | | |
Title:
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METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
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Patent #:
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Issue Dt:
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03/30/2010
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10948951
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Filing Dt:
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09/24/2004
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Publication #:
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Pub Dt:
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04/28/2005
| | | | |
Title:
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EFFICIENT MULTIPLEX CONFERENCING ENGINE
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11008829
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Filing Dt:
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12/10/2004
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
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Patent #:
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Issue Dt:
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05/19/2009
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Application #:
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11012391
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Filing Dt:
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12/14/2004
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Publication #:
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Pub Dt:
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05/05/2005
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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Patent #:
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Issue Dt:
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11/09/2010
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Application #:
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11025166
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Filing Dt:
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12/23/2004
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Publication #:
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Pub Dt:
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06/29/2006
| | | | |
Title:
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METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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07/20/2006
| | | | |
Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11075793
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Filing Dt:
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03/08/2005
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Publication #:
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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02/23/2010
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11093923
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03/29/2005
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Pub Dt:
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08/04/2005
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
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02/24/2009
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11169821
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06/28/2005
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Pub Dt:
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10/27/2005
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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08/17/2010
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11209568
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08/22/2005
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02/22/2007
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Title:
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METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
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09/18/2012
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11211113
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08/23/2005
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Pub Dt:
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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Patent #:
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06/12/2012
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11274226
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11/14/2005
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05/17/2007
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Title:
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AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
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11/13/2012
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11280603
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11/15/2005
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Pub Dt:
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04/13/2006
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Title:
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METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
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06/04/2013
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11322355
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12/30/2005
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Pub Dt:
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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Patent #:
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04/21/2009
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11429774
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05/08/2006
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11/08/2007
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07/30/2013
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06/19/2006
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12/20/2007
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03/19/2013
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08/02/2006
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02/21/2008
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01/08/2013
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11/06/2006
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05/08/2008
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01/31/2007
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07/31/2008
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METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
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12/15/2015
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02/13/2007
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08/14/2008
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07/09/2013
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09/04/2008
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07/06/2010
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01/01/2009
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08/06/2013
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09/07/2007
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03/12/2009
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Title:
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05/03/2016
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04/02/2009
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02/25/2014
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08/02/2007
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02/07/2008
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Title:
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04/09/2013
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08/02/2007
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02/07/2008
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11/12/2013
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08/02/2007
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02/07/2008
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08/05/2014
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08/02/2007
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02/07/2008
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01/21/2014
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08/02/2007
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02/07/2008
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07/16/2013
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08/03/2007
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03/06/2008
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05/15/2012
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02/07/2008
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08/27/2013
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12/12/2007
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06/18/2009
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04/12/2011
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10/25/2007
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04/30/2009
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11/19/2013
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01/17/2008
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07/23/2009
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04/09/2013
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03/07/2008
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09/10/2009
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06/12/2012
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03/24/2008
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09/24/2009
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06/03/2014
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03/07/2008
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09/10/2009
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07/24/2012
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05/02/2008
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11/05/2009
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08/06/2013
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05/02/2008
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11/05/2009
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SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
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04/08/2014
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12114422
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05/02/2008
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11/05/2009
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05/06/2014
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05/22/2008
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11/26/2009
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08/27/2013
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06/18/2008
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12/24/2009
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Method of Unifying Control of Contact Center System
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12/15/2015
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04/30/2008
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11/05/2009
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08/14/2012
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07/09/2008
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Pub Dt:
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01/14/2010
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Title:
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01/15/2013
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12195298
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08/20/2008
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
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08/14/2012
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12196094
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08/21/2008
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02/26/2009
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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11/22/2011
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12214754
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06/20/2008
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12/24/2009
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ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
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07/21/2015
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12258618
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10/27/2008
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05/21/2009
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METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
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09/10/2013
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12287172
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10/07/2008
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04/08/2010
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CUSTOM DATA DISPLAY
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02/22/2011
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12391184
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02/23/2009
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09/10/2009
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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08/27/2013
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04/14/2009
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10/14/2010
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09/24/2013
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12780536
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05/14/2010
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11/18/2010
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System and Method for Encrypted Media Service in an Interactive Voice Response Service
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10/08/2013
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12860719
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08/20/2010
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02/24/2011
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Multi-Channel Interactive Self-Help Application Platform and Method
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10/27/2015
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12860736
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08/20/2010
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02/24/2011
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System and Method For Integrating Runtime Usage Statistics With Developing Environment
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04/05/2016
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12861351
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08/23/2010
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02/24/2011
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System And Method For Improved Dynamic Allocation Of Application Resources
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04/09/2013
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13031593
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02/21/2011
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06/16/2011
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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06/09/2015
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07/16/2012
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01/16/2014
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06/21/2016
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13571198
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08/09/2012
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11/29/2012
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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11/18/2014
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13739983
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01/11/2013
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05/23/2013
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System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
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01/30/2018
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15617616
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06/08/2017
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SYSTEMS AND METHODS IN AN ELECTRONIC CONTACT MANAGEMENT SYSTEM TO ESTIMATE REQUIRED STAFF LEVELS FOR MULTI-SKILLED AGENTS
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NONE
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16883143
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05/26/2020
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09/24/2020
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METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
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