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Patent #:
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Issue Dt:
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06/06/2000
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Application #:
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08850200
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Filing Dt:
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05/02/1997
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Title:
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MESSAGE- BASED COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/21/2000
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Application #:
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08850990
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR CONTROLLING OUTBOUND CALLS
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Patent #:
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Issue Dt:
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11/02/1999
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Application #:
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08851479
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES IN A CALL CENTER
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Patent #:
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Issue Dt:
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08/25/1998
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Application #:
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08854865
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Filing Dt:
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05/12/1997
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Title:
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INTERRUPT SYSTEM
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Patent #:
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Issue Dt:
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06/08/1999
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Application #:
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08858601
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Filing Dt:
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05/19/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08859246
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Filing Dt:
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05/20/1997
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Title:
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AUTOMATIC TONE FAULT DETECTION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/04/1999
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Application #:
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08859534
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Filing Dt:
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05/20/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08868630
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Filing Dt:
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06/04/1997
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Title:
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IMPROVED CIRCUIT BOARD ASSEMBLY
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Patent #:
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Issue Dt:
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08/03/1999
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Application #:
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08876855
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Filing Dt:
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06/16/1997
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Title:
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METHOD OF STRUCTURING A DATABASE OF A CONTROL SYSTEM FOR ACCESS BY THIRD PARTY SOFTWARE
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08901889
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Filing Dt:
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07/29/1997
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Title:
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DRAM CONTROLLER WITH BACKGROUND REFRESH
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Patent #:
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Issue Dt:
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03/26/2002
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Application #:
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08908854
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Filing Dt:
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08/08/1997
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Title:
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METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
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Patent #:
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Issue Dt:
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03/12/2002
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Application #:
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08915367
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Filing Dt:
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08/20/1997
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Title:
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METHOD AND APPARATUS FOR MANAGING DATA
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Patent #:
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Issue Dt:
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05/07/2002
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Application #:
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08915707
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Filing Dt:
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08/21/1997
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Title:
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PERIODIC PROCESS TIMER
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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08920669
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Filing Dt:
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08/29/1997
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING CONNECTIONS
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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08923223
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Filing Dt:
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09/04/1997
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Title:
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COMPUTER CONTROLLED CALL PROCESSOR
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Patent #:
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Issue Dt:
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09/12/2000
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Application #:
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08934025
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Filing Dt:
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09/19/1997
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Title:
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TRANSMISSION OF VOICE OVER AN ASYNCHRONOUS NETWORK
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08937173
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Filing Dt:
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09/25/1997
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Title:
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METHOD OF IMPROVING A PROCESSING EFFICIENCY OF AN AUTOMATIC DATA PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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01/05/1999
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Application #:
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08938040
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Filing Dt:
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09/26/1997
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH PRIORITIZATION
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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08956832
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Filing Dt:
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10/23/1997
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Title:
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DPNSS VRU WITH SINGLE CHANNEL TRANSFER
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Patent #:
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Issue Dt:
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03/14/2000
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Application #:
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08967479
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Filing Dt:
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11/11/1997
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Title:
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ISDN PRIMARY RATE INTERSWITCH MAIL USING NON-CALL ASSOCIATED TEMPORARY SIGNALLING
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Patent #:
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Issue Dt:
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03/19/2002
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Application #:
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08977412
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Filing Dt:
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11/24/1997
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Title:
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REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT, DEVICES AND SERVICES
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Patent #:
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Issue Dt:
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05/01/2001
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Application #:
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08982716
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Filing Dt:
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12/02/1997
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Title:
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VISUAL DESIGN OF WORKFLOWS FOR TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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06/05/2001
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Application #:
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08982938
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Filing Dt:
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12/02/1997
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Title:
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TRANSACTION FLOW EDITING TOOL
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Patent #:
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Issue Dt:
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09/04/2001
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Application #:
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08984384
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Filing Dt:
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12/02/1997
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Title:
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METHOD AND APPARATUS FOR COMPILING TRANSACTION PROCESSING WORKFLOWS
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Patent #:
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Issue Dt:
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12/12/2000
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Application #:
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08990833
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Filing Dt:
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12/15/1997
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Title:
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TIMESLOT INTERCHANGE NETWORK
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Patent #:
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Issue Dt:
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12/21/1999
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Application #:
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08998127
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Filing Dt:
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12/24/1997
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Title:
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DYNAMIC SCHEDULE PROFILER FOR ACD
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Patent #:
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Issue Dt:
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03/09/2004
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Application #:
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09001263
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Filing Dt:
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12/31/1997
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Title:
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METHOD AND APPARATUS FOR PROCESSING REAL-TIME TRANSACTIONS AND NON-REAL-TIME TRANSACTIONS
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Patent #:
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Issue Dt:
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07/25/2000
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Application #:
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09008025
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS
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Patent #:
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Issue Dt:
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07/03/2001
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Application #:
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09008523
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR MONITORING INFORMATION ACCESS
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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09008737
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Filing Dt:
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01/19/1998
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Title:
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TELECOMMUTABLE PLATFORM
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Patent #:
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Issue Dt:
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11/21/2000
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Application #:
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09008956
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR DISPLAYING A VISUAL INDICATION OF A TRANSMISSION STATUS
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09018607
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Filing Dt:
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02/05/1998
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Title:
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EMULATOR FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09019090
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Filing Dt:
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02/05/1998
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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08/06/2002
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Application #:
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09026863
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Filing Dt:
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02/20/1998
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Title:
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MESSAGE DELIVERY SYSTEM
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Patent #:
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Issue Dt:
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08/23/2005
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Application #:
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09032551
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Filing Dt:
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02/26/1998
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Title:
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INTERNET WEB SITE WITH AUDIO INTERCONNECT AND AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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05/09/2000
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Application #:
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09034604
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Filing Dt:
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03/03/1998
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Title:
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ACD WITH PACKET DATA BASED AGENT INTERCONNECT
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09034778
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Filing Dt:
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03/03/1998
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Title:
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INTELLIGENT TELEPHONE CONTROL SYSTEM WHICH ALLOWS SUBSCRIBERS TO REMOTELY CONTROL A PLURALITY OF CALL HANDLING UTILITIES
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Patent #:
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Issue Dt:
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11/09/2004
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Application #:
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09048630
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Filing Dt:
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03/26/1998
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Title:
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BROWSER USER INTER FACE FOR CLIENT WORKSTATION
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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09049361
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Filing Dt:
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03/27/1998
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING A PROGRAM CONTAINING A NUMBER OF THE FLOWS THROUGH FLOW BRANCHES
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09052514
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Filing Dt:
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03/31/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN ELECTRONIC CHAT SESSION BETWEEN A DATA TERMINAL AND AN INFORMATION PROVIDER AT THE REQUEST OF AN INQUIRING PARTY INPUT INTO THE DATA TERMINAL
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Patent #:
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Issue Dt:
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12/02/2003
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Application #:
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09052824
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Filing Dt:
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03/31/1998
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Title:
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METHOD AND APPARATUS FOR PROVIDING NETWORK-BASED INTERACTION
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Patent #:
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Issue Dt:
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08/20/2002
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Application #:
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09054755
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING COMMUNICATION BETWEEN A TRANSACTION INITIATOR AND A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09055037
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR COMMUNICATING INFORMATION
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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09056507
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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09056569
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09056597
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09056672
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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08/08/2000
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Application #:
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09056717
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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09056718
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/12/2005
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Application #:
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09057749
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Filing Dt:
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04/09/1998
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Publication #:
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Pub Dt:
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10/03/2002
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO A TELEPHONE LINE BEING USED TO ACCESS A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09057967
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Filing Dt:
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04/09/1998
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Title:
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DYNAMIC ALLOCATION OF COMMUNICATION RESOURCES WITHIN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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04/09/2002
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Application #:
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09082250
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Filing Dt:
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05/20/1998
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Title:
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TIME SYNCHRONIZATION OF DISTRIBUTED COMPUTER TELEPHONY COMMUNICATION APPLICATIONS IN A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09084815
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Filing Dt:
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05/26/1998
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Title:
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METHOD OF MULTI-MEDIA TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09089203
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Filing Dt:
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06/02/1998
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Title:
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MULTI-LINGUAL DATA PROCESSING SYSTEM AND SYSTEM AND METHOD FOR TRANSLATING TEXT USED IN COMPUTER SOFTWARE UTILIZING AN EMBEDDED TRANSLATOR
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09089304
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Filing Dt:
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06/02/1998
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Title:
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SYSTEM AND METHOD FOR PURGING A CALL LIST
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Patent #:
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Issue Dt:
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12/05/2000
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Application #:
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09090857
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Filing Dt:
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06/04/1998
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Title:
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METHOD OF UPDATING A REDUNDANT SERVICE SYSTEM WHILE PRESERVING TRANSACTION DATA IN A DATABASE FEATURING ON-LINE RESYNCHRONIZATION
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09093264
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Filing Dt:
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06/08/1998
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Title:
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INBOUND/OUTBOUND CALL RECORD PROCESSING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/15/2001
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Application #:
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09096334
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Filing Dt:
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06/11/1998
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Title:
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CTI INTEGRATION OF TELEPHONIC CALLS MOVED BETWEEN SWITCHES OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/25/2001
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Application #:
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09105066
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Filing Dt:
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06/26/1998
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Title:
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IMPROVED METHOD FOR INCOMING CALL ANSWERING FOR AUTOMATIC CALL DISTRIBUTORS
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Patent #:
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Issue Dt:
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05/22/2001
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Application #:
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09106922
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Filing Dt:
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06/29/1998
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Title:
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COMPUTER/TELEPHONY INTEGRATION LOGGING APPLICATION
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Patent #:
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Issue Dt:
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05/18/1999
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Application #:
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09111820
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Filing Dt:
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07/08/1998
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Title:
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AUTOMATIC DIAL-UP SOFTWARE UPDATE SYSTEM
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Patent #:
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Issue Dt:
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08/01/2000
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Application #:
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09114625
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Filing Dt:
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07/13/1998
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Title:
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ACD WITH MULTI-LINGUAL AGENT POSITION
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09136223
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Filing Dt:
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08/19/1998
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Title:
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STANDALONE ACD SYSTEM WITH NATIVE SIGNALING SYSTEM 7 CAPABILITY
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Patent #:
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Issue Dt:
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11/05/2002
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Application #:
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09137973
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Filing Dt:
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08/21/1998
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Title:
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METHOD AND APPARATUS FOR REMOTELY ACCESSING AN AUTOMATIC TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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09137978
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Filing Dt:
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08/21/1998
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Title:
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APPARATUS AND METHOD FOR PROVIDING REDUNDANCY IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09138619
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Filing Dt:
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08/24/1998
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Title:
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METHOD OF PROCESSING E-MAIL IN AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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03/25/2003
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Application #:
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09138973
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Filing Dt:
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08/24/1998
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09151386
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Filing Dt:
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09/10/1998
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Title:
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R2 MULTI-FREQUENCY COMPELLED SIGNALLING USING A DSP ON A NETWORK TERMINATION CARD
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09153684
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Filing Dt:
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09/15/1998
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Publication #:
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Pub Dt:
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10/31/2002
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Title:
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SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION WITH TRADITIONAL TELEMARKETING
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Patent #:
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Issue Dt:
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09/02/2003
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Application #:
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09156286
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Filing Dt:
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09/17/1998
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Title:
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TELEPHONE TO COMPUTER AUDIO INTERFACE
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Patent #:
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Issue Dt:
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11/27/2007
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Application #:
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09161816
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Filing Dt:
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09/28/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK FROM INFORMATION PROVIDED AT A DATA TERMINAL
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09172182
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Filing Dt:
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10/13/1998
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Title:
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METHOD AND APPARATUS FOR ALLOCATING MIXED TRANSACTION TYPE MESSAGES TO RESOURCES VIA AN INTEGRATED QUEUING MECHANISM
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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09172362
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Filing Dt:
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10/14/1998
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Title:
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NEURAL NETWORK FOR CONTROLLING CALLS IN A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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09175151
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Filing Dt:
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10/19/1998
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Title:
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ENHANCED CALL WAITING
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09184922
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Filing Dt:
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11/02/1998
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Title:
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OBJECT ORIENTED SYSTEM AND METHOD FOR DIRECTING INCOMING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09196892
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Filing Dt:
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11/20/1998
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Title:
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METHODS AND APPARATUS ENABLING DYNAMIC RESOURCE COLLABORATION WHEN COLLABORATION SESSION HOST IS DISTINCT FROM RESOURCE HOST
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Patent #:
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Issue Dt:
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10/02/2001
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Application #:
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09197011
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Filing Dt:
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11/20/1998
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Title:
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METHOD AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLABORATION
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Patent #:
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Issue Dt:
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06/27/2006
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Application #:
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09203965
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Filing Dt:
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12/02/1998
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Title:
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SYSTEM AND METHOD FOR MANAGING A HOLD QUEUE BASED ON CUSTOMER INFORMATION RETRIEVED FROM A CUSTOMER DATABASE
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09218316
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Filing Dt:
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12/22/1998
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Title:
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EMBEDDED SOFTWARE NEGOTIATION OF PCM COMPANDING FORMAT
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Patent #:
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Issue Dt:
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07/24/2001
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Application #:
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09219043
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Filing Dt:
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12/23/1998
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Title:
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TELEPHONY SYSTEM COMMAND SCHEDULER AND PRECEDENT PROCESSOR
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Patent #:
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Issue Dt:
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11/07/2000
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Application #:
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09219242
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Filing Dt:
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01/25/1999
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Title:
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SYSTEM FOR COMPARING AN AGENT ACTIVITY WITH A WORK SCHEDULE BASED UPON SIGNED-OUT STATUS OF AGENT
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09234399
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Filing Dt:
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01/20/1999
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Title:
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COMPUTER SYSTEM
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Patent #:
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Issue Dt:
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07/06/2004
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Application #:
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09244446
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Filing Dt:
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02/04/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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09245831
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Filing Dt:
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02/05/1999
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Title:
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AUDIO COMMUNICATIONS DEVICE ADAPTER
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Patent #:
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Issue Dt:
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08/22/2006
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Application #:
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09246389
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Filing Dt:
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02/09/1999
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Title:
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SELECTIVE MESSAGING IN A MULTIPLE MESSAGING LINK ENVIROMENT
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Patent #:
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Issue Dt:
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09/09/2003
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Application #:
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09247719
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Filing Dt:
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02/09/1999
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Title:
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SYSTEM AND METHOD FOR NON-INTRUSIVELY DISPLAYING INFORMATION TO A USER IN A TELECOMMUNICATIONS SYSTEM
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Patent #:
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Issue Dt:
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11/02/2004
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Application #:
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09259981
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Filing Dt:
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03/01/1999
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Title:
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METHOD AND APPARATUS FOR ROUTING A TRANSACTION WITHIN A NETWORK ENVIRONMENT
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09273926
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Filing Dt:
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03/22/1999
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Title:
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SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09290241
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Filing Dt:
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04/13/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUTOMATED TAKE BACK AND TRANSFER FUNCTIONALITY TO A COMPUTER TELEPHONY SYSTEM
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Patent #:
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Issue Dt:
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11/07/2006
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Application #:
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09300676
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Filing Dt:
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04/27/1999
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Title:
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DYNAMIC SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09303098
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Filing Dt:
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04/29/1999
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Title:
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METHOD AND APPARATUS FOR GENERATING A RECORD FROM A TIME-MARKED INFORMATION STREAM
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Patent #:
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Issue Dt:
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04/13/2004
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Application #:
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09304765
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Filing Dt:
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05/04/1999
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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09311614
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Filing Dt:
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05/13/1999
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH SIGNAL GENERATOR AND METHOD
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Patent #:
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Issue Dt:
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07/15/2008
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Application #:
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09320252
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Filing Dt:
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05/26/1999
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Title:
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METHODS AND APPARATUS FOR EXECUTING A TRANSACTION TASK WITHIN A TRANSACTION PROCESSING SYSTEM EMPLOYING SYMMETRIC MULTIPROCESSORS
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Patent #:
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Issue Dt:
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12/17/2002
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Application #:
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09325502
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Filing Dt:
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06/03/1999
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Title:
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METHOD AND APPARATUS FOR SERVICING QUEUED REQUESTS
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09340379
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Filing Dt:
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06/28/1999
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FORM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09342782
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Filing Dt:
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06/29/1999
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Title:
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INTELLIGENT AREA CODE UPDATE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/18/2002
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Application #:
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09344875
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Filing Dt:
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06/28/1999
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Title:
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SYSTEM AND METHOD OF MAPPING DATABASE FIELDS TO A KNOWLEDGE BASE USING A GRAPHICAL USER INTERFACE
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Patent #:
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Issue Dt:
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02/01/2005
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Application #:
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09354837
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Filing Dt:
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07/16/1999
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Title:
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METHOD FOR PROVIDING CONSOLIDATED SPECIFICATION AND HANDLING OF MULTIMEDIA CALL PROMPTS
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Patent #:
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Issue Dt:
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11/14/2006
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Application #:
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09360719
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Filing Dt:
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07/27/1999
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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