Total properties:
536
Page
6
of
6
Pages:
1 2 3 4 5 6
|
|
Patent #:
|
|
Issue Dt:
|
11/09/2010
|
Application #:
|
11025166
|
Filing Dt:
|
12/23/2004
|
Publication #:
|
|
Pub Dt:
|
06/29/2006
| | | | |
Title:
|
METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2013
|
Application #:
|
11038566
|
Filing Dt:
|
01/18/2005
|
Publication #:
|
|
Pub Dt:
|
07/20/2006
| | | | |
Title:
|
METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
|
|
|
Patent #:
|
|
Issue Dt:
|
05/09/2006
|
Application #:
|
11049481
|
Filing Dt:
|
02/01/2005
|
Publication #:
|
|
Pub Dt:
|
06/16/2005
| | | | |
Title:
|
SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
05/09/2006
|
Application #:
|
11049481
|
Filing Dt:
|
02/01/2005
|
Publication #:
|
|
Pub Dt:
|
06/16/2005
| | | | |
Title:
|
SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11051213
|
Filing Dt:
|
02/03/2005
|
Publication #:
|
|
Pub Dt:
|
06/23/2005
| | | | |
Title:
|
Method and system for providing personalized service over different contact channels
|
|
|
Patent #:
|
|
Issue Dt:
|
03/30/2010
|
Application #:
|
11053396
|
Filing Dt:
|
02/08/2005
|
Publication #:
|
|
Pub Dt:
|
08/10/2006
| | | | |
Title:
|
METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
|
|
|
Patent #:
|
|
Issue Dt:
|
12/15/2009
|
Application #:
|
11075793
|
Filing Dt:
|
03/08/2005
|
Publication #:
|
|
Pub Dt:
|
09/14/2006
| | | | |
Title:
|
REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2010
|
Application #:
|
11093923
|
Filing Dt:
|
03/29/2005
|
Publication #:
|
|
Pub Dt:
|
08/04/2005
| | | | |
Title:
|
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11098910
|
Filing Dt:
|
04/04/2005
|
Publication #:
|
|
Pub Dt:
|
10/05/2006
| | | | |
Title:
|
Simultaneous usage of agent and service parameters
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11098911
|
Filing Dt:
|
04/04/2005
|
Publication #:
|
|
Pub Dt:
|
10/26/2006
| | | | |
Title:
|
Method and system for blending of reactive and active contacts
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11103087
|
Filing Dt:
|
04/11/2005
|
Publication #:
|
|
Pub Dt:
|
10/12/2006
| | | | |
Title:
|
Network communication using push technology
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11108555
|
Filing Dt:
|
04/18/2005
|
Publication #:
|
|
Pub Dt:
|
10/19/2006
| | | | |
Title:
|
Automatic contact distributor with workflow system integration
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2008
|
Application #:
|
11111251
|
Filing Dt:
|
04/21/2005
|
Publication #:
|
|
Pub Dt:
|
10/26/2006
| | | | |
Title:
|
CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11115517
|
Filing Dt:
|
04/27/2005
|
Publication #:
|
|
Pub Dt:
|
11/02/2006
| | | | |
Title:
|
System and method for providing agent directed automatic call backs
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11117662
|
Filing Dt:
|
04/28/2005
|
Publication #:
|
|
Pub Dt:
|
11/02/2006
| | | | |
Title:
|
Business strategy transaction router
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11122732
|
Filing Dt:
|
05/05/2005
|
Publication #:
|
|
Pub Dt:
|
11/09/2006
| | | | |
Title:
|
Personal communication interaction manager
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11122734
|
Filing Dt:
|
05/05/2005
|
Publication #:
|
|
Pub Dt:
|
09/15/2005
| | | | |
Title:
|
Contact center dynamic record delivery
|
|
|
Patent #:
|
|
Issue Dt:
|
07/27/2010
|
Application #:
|
11124644
|
Filing Dt:
|
05/06/2005
|
Publication #:
|
|
Pub Dt:
|
11/09/2006
| | | | |
Title:
|
SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
|
|
|
Patent #:
|
|
Issue Dt:
|
01/22/2013
|
Application #:
|
11128045
|
Filing Dt:
|
05/12/2005
|
Publication #:
|
|
Pub Dt:
|
11/16/2006
| | | | |
Title:
|
ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11141747
|
Filing Dt:
|
06/01/2005
|
Publication #:
|
|
Pub Dt:
|
12/07/2006
| | | | |
Title:
|
Adaptive skills-based routing
|
|
|
Patent #:
|
|
Issue Dt:
|
05/13/2008
|
Application #:
|
11149053
|
Filing Dt:
|
06/08/2005
|
Publication #:
|
|
Pub Dt:
|
10/13/2005
| | | | |
Title:
|
METHOD AND SYSTEM TO REGISTER A USER ON AN APPLICATION SYSTEM
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11172552
|
Filing Dt:
|
06/30/2005
|
Publication #:
|
|
Pub Dt:
|
12/15/2005
| | | | |
Title:
|
Contact center dynamic record delivery
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11204618
|
Filing Dt:
|
08/16/2005
|
Publication #:
|
|
Pub Dt:
|
02/22/2007
| | | | |
Title:
|
System and method of HTML transaction logging in a web based (HTTP) customer contact center
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11204619
|
Filing Dt:
|
08/16/2005
|
Publication #:
|
|
Pub Dt:
|
02/22/2007
| | | | |
Title:
|
Inter campaign and queue cooperation
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2010
|
Application #:
|
11209568
|
Filing Dt:
|
08/22/2005
|
Publication #:
|
|
Pub Dt:
|
02/22/2007
| | | | |
Title:
|
METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11210047
|
Filing Dt:
|
08/22/2005
|
Publication #:
|
|
Pub Dt:
|
02/22/2007
| | | | |
Title:
|
Methods and systems to obtain a relative frequency distribution describing a distribution of counts
|
|
|
Patent #:
|
|
Issue Dt:
|
09/18/2012
|
Application #:
|
11211113
|
Filing Dt:
|
08/23/2005
|
Publication #:
|
|
Pub Dt:
|
03/08/2007
| | | | |
Title:
|
MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11212080
|
Filing Dt:
|
08/24/2005
|
Publication #:
|
|
Pub Dt:
|
03/01/2007
| | | | |
Title:
|
Schedule management
|
|
|
Patent #:
|
|
Issue Dt:
|
06/12/2012
|
Application #:
|
11274226
|
Filing Dt:
|
11/14/2005
|
Publication #:
|
|
Pub Dt:
|
05/17/2007
| | | | |
Title:
|
AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
11/13/2012
|
Application #:
|
11280603
|
Filing Dt:
|
11/15/2005
|
Publication #:
|
|
Pub Dt:
|
04/13/2006
| | | | |
Title:
|
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
|
|
|
Patent #:
|
|
Issue Dt:
|
06/04/2013
|
Application #:
|
11322355
|
Filing Dt:
|
12/30/2005
|
Publication #:
|
|
Pub Dt:
|
07/05/2007
| | | | |
Title:
|
DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11347792
|
Filing Dt:
|
02/03/2006
|
Publication #:
|
|
Pub Dt:
|
07/12/2007
| | | | |
Title:
|
System and method for redirecting a telecommunicating party to an information source over a computer network
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11361644
|
Filing Dt:
|
02/24/2006
|
Publication #:
|
|
Pub Dt:
|
08/30/2007
| | | | |
Title:
|
Active dynamic rule engine
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
11362347
|
Filing Dt:
|
02/24/2006
|
Publication #:
|
|
Pub Dt:
|
08/30/2007
| | | | |
Title:
|
Supervising monitoring of agents
|
|
|
Patent #:
|
|
Issue Dt:
|
06/12/2012
|
Application #:
|
11400342
|
Filing Dt:
|
04/06/2006
|
Publication #:
|
|
Pub Dt:
|
08/24/2006
| | | | |
Title:
|
CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
|
|
|
Patent #:
|
|
Issue Dt:
|
02/22/1994
|
Application #:
|
29001472
|
Filing Dt:
|
11/16/1992
|
Title:
|
CONSOLE FOR USE IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
|
|