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Reel/Frame:054700/0324   Pages: 29
Recorded: 11/24/2020
Attorney Dkt #:2211471.00120US1
Conveyance: CORRECTIVE ASSIGNMENT TO CORRECT THE TYPOGRAPHICAL ERRORS ON PAGE ONE OF THE ASSIGNMENT PREVIOUSLY RECORDED AT REEL: 054204 FRAME: 0387. ASSIGNOR(S) HEREBY CONFIRMS THE ASSIGNMENT.
Total properties: 129
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1
Patent #:
9712679
Issue Dt:
07/18/2017
Application #:
12021251
Filing Dt:
01/28/2008
Publication #:
US20090190740
Pub Dt:
07/30/2009
Title:
Systems and Methods for Routing Callers to an Agent in a Contact Center
2
Patent #:
8359219
Issue Dt:
01/22/2013
Application #:
12180382
Filing Dt:
07/25/2008
Publication #:
US20090190746
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
3
Patent #:
8718271
Issue Dt:
05/06/2014
Application #:
12202091
Filing Dt:
08/29/2008
Publication #:
US20090190747
Pub Dt:
07/30/2009
Title:
CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING
4
Patent #:
8644490
Issue Dt:
02/04/2014
Application #:
12202101
Filing Dt:
08/29/2008
Publication #:
US20100054453
Pub Dt:
03/04/2010
Title:
SHADOW QUEUE FOR CALLERS IN A PERFORMANCE/PATTERN MATCHING BASED CALL ROUTING SYSTEM
5
Patent #:
10567586
Issue Dt:
02/18/2020
Application #:
12266418
Filing Dt:
11/06/2008
Publication #:
US20100111287
Pub Dt:
05/06/2010
Title:
POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING ALGORITHMS
6
Patent #:
8824658
Issue Dt:
09/02/2014
Application #:
12266446
Filing Dt:
11/06/2008
Publication #:
US20100111286
Pub Dt:
05/06/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
7
Patent #:
NONE
Issue Dt:
Application #:
12267459
Filing Dt:
11/07/2008
Publication #:
US20100020959
Pub Dt:
01/28/2010
Title:
ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS
8
Patent #:
NONE
Issue Dt:
Application #:
12267471
Filing Dt:
11/07/2008
Publication #:
US20100020961
Pub Dt:
01/28/2010
Title:
ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA
9
Patent #:
8670548
Issue Dt:
03/11/2014
Application #:
12331181
Filing Dt:
12/09/2008
Publication #:
US20090190749
Pub Dt:
07/30/2009
Title:
Jumping callers held in queue for a call center routing system
10
Patent #:
NONE
Issue Dt:
Application #:
12331186
Filing Dt:
12/09/2008
Publication #:
US20090190750
Pub Dt:
07/30/2009
Title:
Routing callers out of queue order for a call center routing system
11
Patent #:
8903079
Issue Dt:
12/02/2014
Application #:
12331195
Filing Dt:
12/09/2008
Publication #:
US20090190744
Pub Dt:
07/30/2009
Title:
Routing callers from a set of callers based on caller data
12
Patent #:
8433597
Issue Dt:
04/30/2013
Application #:
12331201
Filing Dt:
12/09/2008
Publication #:
US20090190748
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
13
Patent #:
NONE
Issue Dt:
Application #:
12331210
Filing Dt:
12/09/2008
Publication #:
US20090190745
Pub Dt:
07/30/2009
Title:
POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM
14
Patent #:
NONE
Issue Dt:
Application #:
12355602
Filing Dt:
01/16/2009
Publication #:
US20090232294
Pub Dt:
09/17/2009
Title:
SKIPPING A CALLER IN QUEUE FOR A CALL ROUTING CENTER
15
Patent #:
8781100
Issue Dt:
07/15/2014
Application #:
12490949
Filing Dt:
06/24/2009
Publication #:
US20090323921
Pub Dt:
12/31/2009
Title:
PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
16
Patent #:
8731178
Issue Dt:
05/20/2014
Application #:
13715765
Filing Dt:
12/14/2012
Publication #:
US20130101109
Pub Dt:
04/25/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
17
Patent #:
8565410
Issue Dt:
10/22/2013
Application #:
13843541
Filing Dt:
03/15/2013
Publication #:
US20130251137
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
18
Patent #:
8879715
Issue Dt:
11/04/2014
Application #:
13843724
Filing Dt:
03/15/2013
Publication #:
US20140119533
Pub Dt:
05/01/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
19
Patent #:
9025757
Issue Dt:
05/05/2015
Application #:
13843807
Filing Dt:
03/15/2013
Publication #:
US20130251138
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
20
Patent #:
8737595
Issue Dt:
05/27/2014
Application #:
13854825
Filing Dt:
04/01/2013
Publication #:
US20130216036
Pub Dt:
08/22/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
21
Patent #:
8929537
Issue Dt:
01/06/2015
Application #:
14059248
Filing Dt:
10/21/2013
Publication #:
US20140044255
Pub Dt:
02/13/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
22
Patent #:
9215323
Issue Dt:
12/15/2015
Application #:
14472998
Filing Dt:
08/29/2014
Publication #:
US20150086004
Pub Dt:
03/26/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
23
Patent #:
9277055
Issue Dt:
03/01/2016
Application #:
14530058
Filing Dt:
10/31/2014
Publication #:
US20150124955
Pub Dt:
05/07/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
24
Patent #:
10334107
Issue Dt:
06/25/2019
Application #:
14702656
Filing Dt:
05/01/2015
Publication #:
US20150271332
Pub Dt:
09/24/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
25
Patent #:
9288325
Issue Dt:
03/15/2016
Application #:
14702657
Filing Dt:
05/01/2015
Publication #:
US20150237208
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
26
Patent #:
9288326
Issue Dt:
03/15/2016
Application #:
14702658
Filing Dt:
05/01/2015
Publication #:
US20150237212
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING A CONTACT TO AN AGENT IN A CONTACT CENTER
27
Patent #:
9413894
Issue Dt:
08/09/2016
Application #:
14702659
Filing Dt:
05/01/2015
Publication #:
US20150237209
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
28
Patent #:
9426296
Issue Dt:
08/23/2016
Application #:
14702663
Filing Dt:
05/01/2015
Publication #:
US20150237213
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
29
Patent #:
9680997
Issue Dt:
06/13/2017
Application #:
14705215
Filing Dt:
05/06/2015
Publication #:
US20150237211
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
30
Patent #:
10051125
Issue Dt:
08/14/2018
Application #:
14727271
Filing Dt:
06/01/2015
Publication #:
US20150264178
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
31
Patent #:
10057422
Issue Dt:
08/21/2018
Application #:
14728521
Filing Dt:
06/02/2015
Publication #:
US20150264179
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
32
Patent #:
9686411
Issue Dt:
06/20/2017
Application #:
14788442
Filing Dt:
06/30/2015
Publication #:
US20150326724
Pub Dt:
11/12/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
33
Patent #:
9699314
Issue Dt:
07/04/2017
Application #:
14788457
Filing Dt:
06/30/2015
Publication #:
US20150381810
Pub Dt:
12/31/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
34
Patent #:
10044867
Issue Dt:
08/07/2018
Application #:
14788495
Filing Dt:
06/30/2015
Publication #:
US20150304496
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
35
Patent #:
10142479
Issue Dt:
11/27/2018
Application #:
14788517
Filing Dt:
06/30/2015
Publication #:
US20150304497
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
36
Patent #:
9300802
Issue Dt:
03/29/2016
Application #:
14871658
Filing Dt:
09/30/2015
Publication #:
US20160080573
Pub Dt:
03/17/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
37
Patent #:
9787841
Issue Dt:
10/10/2017
Application #:
14956074
Filing Dt:
12/01/2015
Publication #:
US20170064080
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
38
Patent #:
9781269
Issue Dt:
10/03/2017
Application #:
14956086
Filing Dt:
12/01/2015
Publication #:
US20170064081
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
39
Patent #:
9654641
Issue Dt:
05/16/2017
Application #:
14957039
Filing Dt:
12/02/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
40
Patent #:
9871924
Issue Dt:
01/16/2018
Application #:
15000739
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
41
Patent #:
9917949
Issue Dt:
03/13/2018
Application #:
15000762
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
42
Patent #:
10051126
Issue Dt:
08/14/2018
Application #:
15000775
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
43
Patent #:
10051124
Issue Dt:
08/14/2018
Application #:
15000797
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
44
Patent #:
10135987
Issue Dt:
11/20/2018
Application #:
15010319
Filing Dt:
01/29/2016
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
45
Patent #:
9712676
Issue Dt:
07/18/2017
Application #:
15131915
Filing Dt:
04/18/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
46
Patent #:
RE48846
Issue Dt:
12/07/2021
Application #:
15153553
Filing Dt:
05/12/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
47
Patent #:
10142473
Issue Dt:
11/27/2018
Application #:
15176899
Filing Dt:
06/08/2016
Title:
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
48
Patent #:
RE48896
Issue Dt:
01/18/2022
Application #:
15210779
Filing Dt:
07/14/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
49
Patent #:
9692898
Issue Dt:
06/27/2017
Application #:
15220822
Filing Dt:
07/27/2016
Title:
TECHNIQUES FOR BENCHMARKING PARING STRATEGIES IN A CONTACT CENTER SYSTEM
50
Patent #:
9888120
Issue Dt:
02/06/2018
Application #:
15220830
Filing Dt:
07/27/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
51
Patent #:
9774740
Issue Dt:
09/26/2017
Application #:
15221698
Filing Dt:
07/28/2016
Publication #:
US20170208176
Pub Dt:
07/20/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
52
Patent #:
9692899
Issue Dt:
06/27/2017
Application #:
15251591
Filing Dt:
08/30/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
53
Patent #:
9924041
Issue Dt:
03/20/2018
Application #:
15364699
Filing Dt:
11/30/2016
Publication #:
US20170155769
Pub Dt:
06/01/2017
Title:
TECHNIQUES FOR CASE ALLOCATION
54
Patent #:
9888121
Issue Dt:
02/06/2018
Application #:
15377397
Filing Dt:
12/13/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
55
Patent #:
10257354
Issue Dt:
04/09/2019
Application #:
15395469
Filing Dt:
12/30/2016
Publication #:
US20180191902
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
56
Patent #:
10320984
Issue Dt:
06/11/2019
Application #:
15395505
Filing Dt:
12/30/2016
Publication #:
US20180191904
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
57
Patent #:
9955013
Issue Dt:
04/24/2018
Application #:
15395517
Filing Dt:
12/30/2016
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
58
Patent #:
10326882
Issue Dt:
06/18/2019
Application #:
15395529
Filing Dt:
12/30/2016
Publication #:
US20180191898
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
59
Patent #:
10970658
Issue Dt:
04/06/2021
Application #:
15480034
Filing Dt:
04/05/2017
Publication #:
US20180293530
Pub Dt:
10/11/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
60
Patent #:
9930180
Issue Dt:
03/27/2018
Application #:
15582223
Filing Dt:
04/28/2017
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
61
Patent #:
10116797
Issue Dt:
10/30/2018
Application #:
15608718
Filing Dt:
05/30/2017
Publication #:
US20170264747
Pub Dt:
09/14/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
62
Patent #:
10110745
Issue Dt:
10/23/2018
Application #:
15633162
Filing Dt:
06/26/2017
Publication #:
US20180063330
Pub Dt:
03/01/2018
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
63
Patent #:
10122860
Issue Dt:
11/06/2018
Application #:
15645277
Filing Dt:
07/10/2017
Title:
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM
64
Patent #:
10116795
Issue Dt:
10/30/2018
Application #:
15648788
Filing Dt:
07/13/2017
Title:
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM
65
Patent #:
10326884
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06/18/2019
Application #:
15686945
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08/25/2017
Publication #:
US20170353606
Pub Dt:
12/07/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
66
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10320985
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06/11/2019
Application #:
15687000
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08/25/2017
Publication #:
US20170353607
Pub Dt:
12/07/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
67
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9942405
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04/10/2018
Application #:
15691106
Filing Dt:
08/30/2017
Title:
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68
Patent #:
10298762
Issue Dt:
05/21/2019
Application #:
15691163
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08/30/2017
Publication #:
US20170366671
Pub Dt:
12/21/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
69
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10348900
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07/09/2019
Application #:
15785933
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10/17/2017
Publication #:
US20180167510
Pub Dt:
06/14/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
70
Patent #:
10348901
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07/09/2019
Application #:
15785946
Filing Dt:
10/17/2017
Publication #:
US20180167511
Pub Dt:
06/14/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
71
Patent #:
10509669
Issue Dt:
12/17/2019
Application #:
15807215
Filing Dt:
11/08/2017
Publication #:
US20190138351
Pub Dt:
05/09/2019
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT SYSTEM
72
Patent #:
10165123
Issue Dt:
12/25/2018
Application #:
15808337
Filing Dt:
11/09/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
73
Patent #:
10298763
Issue Dt:
05/21/2019
Application #:
15816821
Filing Dt:
11/17/2017
Publication #:
US20180077288
Pub Dt:
03/15/2018
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
74
Patent #:
10135988
Issue Dt:
11/20/2018
Application #:
15892166
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02/08/2018
Publication #:
US20180167513
Pub Dt:
06/14/2018
Title:
TECHNIQUES FOR CASE ALLOCATION
75
Patent #:
10623565
Issue Dt:
04/14/2020
Application #:
15892886
Filing Dt:
02/09/2018
Publication #:
US20190253553
Pub Dt:
08/15/2019
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
76
Patent #:
10116800
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10/30/2018
Application #:
15918442
Filing Dt:
03/12/2018
Publication #:
US20180316793
Pub Dt:
11/01/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
77
Patent #:
10284727
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05/07/2019
Application #:
15918469
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03/12/2018
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US20180316794
Pub Dt:
11/01/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
78
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10320986
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06/11/2019
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15952843
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04/13/2018
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US20180234546
Pub Dt:
08/16/2018
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
79
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NONE
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Application #:
15993496
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05/30/2018
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US20190370714
Pub Dt:
12/05/2019
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
80
Patent #:
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Assignor
1
AFINITI EUROPE TECHNOLOGIES LIMITED
Exec Dt:
09/09/2020
Assignee
1
AFINITI, LTD.
50 CEDAR AVENUE
CRAWFORD HOUSE
HAMILTON, BERMUDA HM11
Correspondence name and address
WILMERHALE, LLP
1875 PENNSYLVANIA AVENUE, NW
WASHINGTON, DC 20006

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