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Total properties:
25
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Patent #:
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Issue Dt:
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08/05/2014
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Application #:
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13461302
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Filing Dt:
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05/01/2012
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Publication #:
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Pub Dt:
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08/23/2012
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Title:
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13625566
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Filing Dt:
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09/24/2012
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Publication #:
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Pub Dt:
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01/24/2013
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Title:
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Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
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Patent #:
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Issue Dt:
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05/31/2016
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Application #:
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13705120
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Filing Dt:
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12/04/2012
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Publication #:
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Pub Dt:
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06/27/2013
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Title:
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
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Patent #:
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Issue Dt:
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11/15/2016
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Application #:
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13708915
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Filing Dt:
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12/07/2012
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13717689
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Filing Dt:
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12/17/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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COLLABORATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13734870
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Filing Dt:
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01/04/2013
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Publication #:
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Pub Dt:
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07/25/2013
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Title:
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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13776665
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Filing Dt:
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02/25/2013
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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06/23/2015
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Application #:
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13776669
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Filing Dt:
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02/25/2013
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Publication #:
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Pub Dt:
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06/19/2014
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Title:
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CUSTOMER CARE MOBILE APPLICATION
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Patent #:
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Issue Dt:
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05/29/2018
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Application #:
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13776684
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Filing Dt:
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02/25/2013
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Publication #:
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Pub Dt:
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08/28/2014
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Title:
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MOBILE EXPERT DESKTOP
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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13776702
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Filing Dt:
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02/25/2013
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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13778081
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Filing Dt:
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02/26/2013
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Publication #:
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Pub Dt:
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06/12/2014
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Title:
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SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER APPLICATION
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Patent #:
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Issue Dt:
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08/30/2016
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Application #:
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13802642
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Filing Dt:
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03/13/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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RICH PERSONALIZED COMMUNICATION CONTEXT
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Patent #:
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Issue Dt:
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03/07/2017
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Application #:
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13842208
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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09/18/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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01/31/2017
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Application #:
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13843238
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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09/18/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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04/30/2019
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Application #:
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13843737
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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13844027
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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06/05/2014
| | | | |
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Title:
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LOGGING IN MULTITHREADED APPLICATION
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13844099
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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06/05/2014
| | | | |
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Title:
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DISTRIBUTED EVENT DELIVERY
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Patent #:
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Issue Dt:
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07/05/2016
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Application #:
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13866793
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Filing Dt:
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04/19/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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04/14/2015
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Application #:
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13866812
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Filing Dt:
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04/19/2013
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Publication #:
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Pub Dt:
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09/18/2014
| | | | |
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Title:
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CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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07/01/2014
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Application #:
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13866824
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Filing Dt:
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04/19/2013
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Title:
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BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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01/10/2017
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Application #:
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13886205
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Filing Dt:
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05/02/2013
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Publication #:
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Pub Dt:
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07/03/2014
| | | | |
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Title:
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FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
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Patent #:
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Issue Dt:
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06/28/2016
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Application #:
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13887227
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Filing Dt:
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05/03/2013
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Publication #:
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Pub Dt:
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11/06/2014
| | | | |
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Title:
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GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
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|
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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13888318
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Filing Dt:
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05/06/2013
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Publication #:
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Pub Dt:
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09/19/2013
| | | | |
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Title:
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SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
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|
|
|
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Patent #:
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Issue Dt:
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10/06/2015
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Application #:
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13960627
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Filing Dt:
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08/06/2013
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Publication #:
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Pub Dt:
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11/13/2014
| | | | |
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Title:
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ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
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Patent #:
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Issue Dt:
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11/24/2015
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Application #:
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14225494
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Filing Dt:
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03/26/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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Rules-based compliance system
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