Total properties:
393
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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09615266
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Filing Dt:
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07/13/2000
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Title:
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VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09615392
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Filing Dt:
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07/13/2000
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Title:
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METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
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Patent #:
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Issue Dt:
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03/16/2004
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Application #:
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09632095
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Filing Dt:
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08/02/2000
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Title:
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METHOD AND SYSTEM FOR INITIATING AN OUTBOUND COMMUNICATION FROM A SERVICE PROVIDER RESPONSIVE TO A USER ACTIVITY WITH RESPECT TO A NETWORK RESOURCE
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09634350
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Filing Dt:
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08/09/2000
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Title:
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INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
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Patent #:
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Issue Dt:
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09/20/2005
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Application #:
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09637969
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Filing Dt:
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08/11/2000
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09651438
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Filing Dt:
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08/30/2000
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
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Patent #:
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Issue Dt:
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08/16/2005
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Application #:
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09652978
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Filing Dt:
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08/31/2000
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Title:
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USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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10/26/2004
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Application #:
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09664620
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Filing Dt:
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09/19/2000
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Title:
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SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
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Patent #:
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Issue Dt:
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10/12/2004
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Application #:
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09669983
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Filing Dt:
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09/26/2000
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Title:
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NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
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Patent #:
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Issue Dt:
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11/29/2005
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Application #:
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09670093
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Filing Dt:
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09/26/2000
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Title:
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METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
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Patent #:
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Issue Dt:
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07/26/2005
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Application #:
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09675497
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Filing Dt:
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09/29/2000
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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Patent #:
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Issue Dt:
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10/18/2011
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Application #:
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09675597
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Filing Dt:
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09/29/2000
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Title:
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SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09677990
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Filing Dt:
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10/03/2000
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Title:
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SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09752896
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Filing Dt:
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12/26/2000
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Title:
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09827848
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Filing Dt:
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04/06/2001
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Publication #:
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Pub Dt:
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10/10/2002
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Title:
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CUSTOMER INTERACTION SYSTEM
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Patent #:
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Issue Dt:
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10/06/2009
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Application #:
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09846544
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Filing Dt:
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05/01/2001
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Publication #:
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Pub Dt:
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07/03/2003
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Title:
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PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
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Patent #:
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Issue Dt:
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03/22/2005
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Application #:
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09855860
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Filing Dt:
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05/14/2001
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Publication #:
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Pub Dt:
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09/13/2001
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Title:
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A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL
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Patent #:
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Issue Dt:
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01/11/2005
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Application #:
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09879423
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Filing Dt:
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06/12/2001
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Pub Dt:
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03/27/2003
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Title:
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Patent #:
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07/18/2006
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09885717
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06/20/2001
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04/25/2002
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Title:
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DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
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Patent #:
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Issue Dt:
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07/11/2006
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09902205
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07/10/2001
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Publication #:
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Pub Dt:
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01/16/2003
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Title:
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SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
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Patent #:
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Issue Dt:
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09/16/2003
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09910160
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07/20/2001
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Publication #:
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Pub Dt:
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02/21/2002
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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04/09/2013
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09918902
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07/31/2001
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02/06/2003
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
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06/10/2008
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09941046
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Filing Dt:
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08/28/2001
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03/06/2003
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Title:
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APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
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Patent #:
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04/11/2006
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09943587
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08/30/2001
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03/06/2003
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Title:
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SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
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12/27/2005
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09950569
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09/10/2001
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06/13/2002
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02/15/2005
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09961875
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09/24/2001
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05/22/2003
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11/22/2005
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09966688
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09/28/2001
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04/03/2003
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02/20/2007
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10/16/2001
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10/31/2002
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Title:
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08/02/2005
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09982514
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10/18/2001
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10/10/2002
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03/22/2005
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11/06/2001
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05/08/2003
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03/08/2005
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09995027
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11/27/2001
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05/29/2003
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04/17/2007
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11/30/2001
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06/05/2003
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12/16/2008
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11/30/2001
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03/22/2005
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11/13/2001
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05/15/2003
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01/29/2008
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01/29/2002
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03/16/2004
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09/18/2003
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01/29/2008
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03/15/2002
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09/18/2003
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12/19/2002
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03/27/2007
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03/21/2002
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05/09/2006
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03/21/2002
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11/20/2003
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08/03/2004
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11/20/2003
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05/18/2002
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04/11/2006
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05/28/2002
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07/01/2008
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03/13/2007
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07/16/2002
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04/10/2003
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11/25/2008
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08/08/2002
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02/12/2004
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08/16/2005
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03/04/2004
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11/18/2008
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