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Patent #:
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Issue Dt:
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03/30/2010
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Application #:
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10948951
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Filing Dt:
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09/24/2004
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Publication #:
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Pub Dt:
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04/28/2005
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Title:
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EFFICIENT MULTIPLEX CONFERENCING ENGINE
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Patent #:
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Issue Dt:
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02/21/2006
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Application #:
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10955880
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Filing Dt:
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09/30/2004
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Publication #:
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Pub Dt:
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06/02/2005
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Title:
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VOICE FILTER FOR NORMALIZING AND AGENT'S EMOTIONAL RESPONSE
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Patent #:
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Issue Dt:
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07/05/2011
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Application #:
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10973000
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Filing Dt:
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10/25/2004
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Publication #:
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Pub Dt:
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04/27/2006
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Title:
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INSTANT MESSAGE CONTACT ROUTER
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Patent #:
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Issue Dt:
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02/12/2008
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Application #:
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10974342
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Filing Dt:
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10/27/2004
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Publication #:
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Pub Dt:
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04/27/2006
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Title:
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METHOD AND APPARATUS FOR INTERNET PROTOCOL TRANSACTION ROUTING
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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10981292
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Filing Dt:
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11/03/2004
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Publication #:
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Pub Dt:
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05/04/2006
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Title:
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METHOD OF TRACKING E-MAIL HANDLING BY A REMOTE AGENT OF AN AUTOMATIC CONTACT DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/15/2009
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Application #:
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10984103
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Filing Dt:
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11/09/2004
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Publication #:
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Pub Dt:
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05/11/2006
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Title:
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TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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10988790
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Filing Dt:
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11/15/2004
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Publication #:
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Pub Dt:
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05/18/2006
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Title:
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GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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05/22/2012
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Application #:
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10991757
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
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05/18/2006
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Title:
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DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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10999403
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
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Patent #:
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Issue Dt:
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04/20/2010
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Application #:
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10999426
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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METHOD OF STORING INFORMATION WITHIN AN ACD
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Patent #:
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Issue Dt:
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06/01/2010
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Application #:
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10999445
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES
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Patent #:
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Issue Dt:
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01/04/2011
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Application #:
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10999517
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT
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Patent #:
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Issue Dt:
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05/15/2012
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Application #:
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11006151
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Filing Dt:
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12/07/2004
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Publication #:
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Pub Dt:
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01/10/2008
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Title:
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METHOD AND APPARATUS FOR CUSTOMER KEY ROUTING
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11008829
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Filing Dt:
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12/10/2004
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
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Patent #:
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Issue Dt:
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05/19/2009
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Application #:
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11012391
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Filing Dt:
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12/14/2004
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Publication #:
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Pub Dt:
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05/05/2005
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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11013853
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Filing Dt:
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12/15/2004
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Publication #:
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Pub Dt:
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06/09/2005
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Title:
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GENERATING MEDIA-SPECIFIC INTERACTION CONTROL PROGRAMS
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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11015410
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Filing Dt:
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12/17/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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CONTACT CENTER BUSINESS MODELER
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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11017457
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Filing Dt:
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12/20/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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BUSINESS RULE WEB SERVICE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11022742
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Filing Dt:
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12/27/2004
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Publication #:
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Pub Dt:
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06/29/2006
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Title:
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Business analytics strategy transaction reporter method and system
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Patent #:
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Issue Dt:
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11/09/2010
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Application #:
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11025166
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Filing Dt:
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12/23/2004
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Publication #:
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Pub Dt:
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06/29/2006
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Title:
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METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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07/20/2006
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Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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11049481
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Filing Dt:
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02/01/2005
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
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Patent #:
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Issue Dt:
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03/30/2010
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11053396
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02/08/2005
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Pub Dt:
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08/10/2006
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Title:
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METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
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Patent #:
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12/15/2009
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11075793
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03/08/2005
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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02/23/2010
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11093923
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Filing Dt:
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03/29/2005
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Pub Dt:
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08/04/2005
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
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Patent #:
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03/25/2008
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11111251
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04/21/2005
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Pub Dt:
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10/26/2006
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Title:
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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Patent #:
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Issue Dt:
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07/27/2010
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11124644
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05/06/2005
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Publication #:
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Pub Dt:
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11/09/2006
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Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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Patent #:
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01/22/2013
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11128045
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05/12/2005
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Pub Dt:
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11/16/2006
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Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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05/13/2008
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11149053
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06/08/2005
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Pub Dt:
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10/13/2005
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Title:
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METHOD AND SYSTEM TO REGISTER A USER ON AN APPLICATION SYSTEM
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02/24/2009
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11169821
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06/28/2005
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10/27/2005
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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08/17/2010
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11209568
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08/22/2005
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02/22/2007
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Title:
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METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
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NONE
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11210047
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Filing Dt:
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08/22/2005
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Pub Dt:
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02/22/2007
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Title:
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Methods and systems to obtain a relative frequency distribution describing a distribution of counts
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09/18/2012
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11211113
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08/23/2005
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Pub Dt:
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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06/12/2012
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11274226
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11/14/2005
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Pub Dt:
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05/17/2007
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Title:
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AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
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Patent #:
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11/13/2012
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11280603
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11/15/2005
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Pub Dt:
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04/13/2006
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Title:
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METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
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Patent #:
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Issue Dt:
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06/04/2013
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11322355
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12/30/2005
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Pub Dt:
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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06/12/2012
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11400342
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04/06/2006
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Pub Dt:
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08/24/2006
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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04/21/2009
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11429774
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05/08/2006
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11/08/2007
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Title:
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ESCALATING ONLINE EXPERT HELP
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07/30/2013
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11455440
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06/19/2006
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12/20/2007
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Title:
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Customer support using managed real-time communities
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02/21/2012
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11484829
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07/11/2006
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Title:
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SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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03/19/2013
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11497891
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08/02/2006
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02/21/2008
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Title:
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METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
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01/08/2013
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11556749
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11/06/2006
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05/08/2008
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Title:
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EMERGENCY RECORDING DURING VOIP SESSION
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NONE
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11669349
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01/31/2007
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07/31/2008
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Title:
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METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
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12/15/2015
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11674500
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02/13/2007
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08/14/2008
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Title:
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AUTOMATIC CONTACT CENTER AGENT ASSISTANT
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07/09/2013
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11681241
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03/02/2007
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09/04/2008
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Title:
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METHOD OF SCHEDULING CALLS
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07/06/2010
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11769186
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06/27/2007
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01/01/2009
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Title:
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METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
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08/06/2013
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11851931
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09/07/2007
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03/12/2009
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Title:
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Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
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05/03/2016
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11865923
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10/02/2007
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04/02/2009
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Title:
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Deployment Wizard
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02/25/2014
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11888985
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08/02/2007
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02/07/2008
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Title:
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TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
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04/09/2013
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11888986
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08/02/2007
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
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11/12/2013
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11888987
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08/02/2007
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
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Issue Dt:
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08/05/2014
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11890009
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08/02/2007
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Pub Dt:
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02/07/2008
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Title:
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
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01/21/2014
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11890010
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08/02/2007
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02/07/2008
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Title:
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Session application records
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07/16/2013
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11890016
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08/03/2007
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03/06/2008
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Title:
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UNIFIED SESSION DETAIL RECORDS
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05/15/2012
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11890029
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08/02/2007
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02/07/2008
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Title:
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SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
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08/02/2007
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02/07/2008
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08/27/2013
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06/18/2009
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04/12/2011
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11977589
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04/30/2009
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Title:
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11/19/2013
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07/23/2009
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Method for Reporting Activity of Multi-Appearance Call-Center Agent
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04/09/2013
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12044735
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03/07/2008
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09/10/2009
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06/12/2012
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09/24/2009
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Title:
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LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
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06/03/2014
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12075022
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09/10/2009
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METHOD AND SYSTEM FOR PUBLISHING ACD SPECIFIC DATA
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07/24/2012
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11/05/2009
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Title:
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NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
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08/06/2013
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12114396
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05/02/2008
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11/05/2009
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Title:
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SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
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04/08/2014
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12114422
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05/02/2008
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11/05/2009
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Synchronization of Data Within An ACD System
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05/06/2014
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12125392
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05/22/2008
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11/26/2009
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AUTOMATED AGENT AVAILABILITY DETECTION
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08/27/2013
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12141687
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06/18/2008
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12/24/2009
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Method of Unifying Control of Contact Center System
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12/15/2015
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12150624
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04/30/2008
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11/05/2009
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Super-object in administering system
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NONE
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12167409
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07/03/2008
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01/21/2010
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Method and Apparatus for Describing and Profiling Employee Schedules
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NONE
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12167416
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07/03/2008
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03/25/2010
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08/14/2012
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12170180
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07/09/2008
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01/14/2010
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01/15/2013
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12195298
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08/20/2008
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02/26/2009
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SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
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08/14/2012
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12196094
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08/21/2008
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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11/22/2011
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12214754
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06/20/2008
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12/24/2009
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Title:
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ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
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07/21/2015
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12258618
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10/27/2008
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05/21/2009
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METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
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05/07/2013
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12264395
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11/04/2008
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05/06/2010
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08/21/2012
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12270238
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11/13/2008
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05/13/2010
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09/10/2013
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04/08/2010
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CUSTOM DATA DISPLAY
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09/27/2016
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12325794
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08/20/2009
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ENTERPRISE ENTITY FOR USE IN A CALL CENTER
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04/02/2013
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12356664
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01/21/2009
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01/14/2010
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02/22/2011
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09/10/2009
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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10/15/2013
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03/13/2009
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09/16/2010
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08/27/2013
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12423088
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10/14/2010
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09/24/2013
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10/08/2013
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04/05/2016
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02/24/2011
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04/09/2013
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06/16/2011
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06/09/2015
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06/21/2016
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11/29/2012
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11/18/2014
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13739983
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02/24/2015
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08/29/2013
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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NONE
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13980414
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09/25/2013
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02/06/2014
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GENERIC SYSTEM FOR LINGUISTIC ANALYSIS AND TRANSFORMATION
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