Total properties:
28
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Patent #:
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Issue Dt:
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07/14/2009
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Application #:
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10862286
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Filing Dt:
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06/07/2004
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Publication #:
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Pub Dt:
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12/08/2005
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Title:
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SECURE CUSTOMER COMMUNICATION METHOD AND SYSTEM
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Patent #:
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Issue Dt:
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08/09/2011
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Application #:
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10879691
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Filing Dt:
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06/29/2004
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Publication #:
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Pub Dt:
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12/29/2005
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Title:
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METHOD AND APPARATUS FOR DYNAMIC VOIP PHONE PROTOCOL SELECTION
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Patent #:
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Issue Dt:
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10/12/2010
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Application #:
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10883153
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Filing Dt:
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06/30/2004
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Publication #:
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Pub Dt:
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01/05/2006
| | | | |
Title:
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SYSTEM AND METHOD FOR MINIMIZING QUEUE CALLBACK FAULTS
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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10888061
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Filing Dt:
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07/09/2004
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Publication #:
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Pub Dt:
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01/12/2006
| | | | |
Title:
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METHOD OF PROVIDING A SCREEN-POP VIA SIP
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Patent #:
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Issue Dt:
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05/12/2009
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Application #:
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10900223
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Filing Dt:
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07/27/2004
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Publication #:
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Pub Dt:
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02/02/2006
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Title:
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UNIVERSAL AGENT LOG-IN USING A SIP REGISTRAR
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Patent #:
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Issue Dt:
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10/05/2010
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Application #:
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10901930
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
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Title:
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SYSTEM AND METHOD FOR VOICE AND DATA CONVERGENCE
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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10902451
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
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Title:
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System and method for bulk data messaging
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Patent #:
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Issue Dt:
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06/14/2011
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Application #:
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10902621
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
Title:
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PEER TO PEER APPLICATION PROCESSOR
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Patent #:
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Issue Dt:
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01/21/2014
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Application #:
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10919166
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Filing Dt:
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08/16/2004
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Publication #:
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Pub Dt:
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02/16/2006
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Title:
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Method of routing calls from a contact center
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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10919194
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Filing Dt:
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08/16/2004
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Publication #:
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Pub Dt:
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02/16/2006
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Title:
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METHOD OF PROVIDING STATUS INFORMATION WITHIN AN ACD
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Patent #:
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Issue Dt:
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07/21/2009
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Application #:
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10929872
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Filing Dt:
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08/30/2004
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Publication #:
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Pub Dt:
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03/02/2006
| | | | |
Title:
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METHOD OF COLLECTING COMMUNICATION SYSTEM INFORMATION
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Patent #:
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Issue Dt:
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02/23/2010
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Application #:
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10930999
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Filing Dt:
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08/31/2004
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Publication #:
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Pub Dt:
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03/02/2006
| | | | |
Title:
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CALL TRACKING USING SIP PRESENCE MECHANISM
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Patent #:
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|
Issue Dt:
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07/05/2011
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Application #:
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10973000
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Filing Dt:
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10/25/2004
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Publication #:
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Pub Dt:
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04/27/2006
| | | | |
Title:
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INSTANT MESSAGE CONTACT ROUTER
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Patent #:
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Issue Dt:
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02/12/2008
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Application #:
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10974342
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Filing Dt:
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10/27/2004
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Publication #:
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Pub Dt:
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04/27/2006
| | | | |
Title:
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METHOD AND APPARATUS FOR INTERNET PROTOCOL TRANSACTION ROUTING
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|
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Patent #:
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|
Issue Dt:
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12/14/2010
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Application #:
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10981292
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Filing Dt:
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11/03/2004
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Publication #:
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Pub Dt:
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05/04/2006
| | | | |
Title:
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METHOD OF TRACKING E-MAIL HANDLING BY A REMOTE AGENT OF AN AUTOMATIC CONTACT DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/15/2009
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Application #:
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10984103
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Filing Dt:
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11/09/2004
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Publication #:
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Pub Dt:
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05/11/2006
| | | | |
Title:
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TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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10988790
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Filing Dt:
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11/15/2004
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Publication #:
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Pub Dt:
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05/18/2006
| | | | |
Title:
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GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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05/22/2012
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Application #:
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10991757
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
|
05/18/2006
| | | | |
Title:
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DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES
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Patent #:
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|
Issue Dt:
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08/17/2010
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Application #:
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10999403
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
| | | | |
Title:
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CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
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Patent #:
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|
Issue Dt:
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06/01/2010
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Application #:
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10999445
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
| | | | |
Title:
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AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES
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|
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Patent #:
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|
Issue Dt:
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01/04/2011
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Application #:
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10999517
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
| | | | |
Title:
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METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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11015410
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Filing Dt:
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12/17/2004
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Publication #:
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Pub Dt:
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07/06/2006
| | | | |
Title:
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CONTACT CENTER BUSINESS MODELER
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|
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Patent #:
|
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Issue Dt:
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03/04/2014
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Application #:
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11017457
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Filing Dt:
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12/20/2004
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Publication #:
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Pub Dt:
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07/06/2006
| | | | |
Title:
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BUSINESS RULE WEB SERVICE
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Patent #:
|
|
Issue Dt:
|
03/30/2010
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Application #:
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11053396
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Filing Dt:
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02/08/2005
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Publication #:
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|
Pub Dt:
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08/10/2006
| | | | |
Title:
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METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
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|
|
Patent #:
|
|
Issue Dt:
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03/25/2008
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Application #:
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11111251
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Filing Dt:
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04/21/2005
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Publication #:
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|
Pub Dt:
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10/26/2006
| | | | |
Title:
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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Patent #:
|
|
Issue Dt:
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07/27/2010
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Application #:
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11124644
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Filing Dt:
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05/06/2005
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Publication #:
|
|
Pub Dt:
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11/09/2006
| | | | |
Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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|
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Patent #:
|
|
Issue Dt:
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01/22/2013
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Application #:
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11128045
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Filing Dt:
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05/12/2005
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Publication #:
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Pub Dt:
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11/16/2006
| | | | |
Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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Patent #:
|
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Issue Dt:
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02/21/2012
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Application #:
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11484829
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Filing Dt:
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07/11/2006
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Title:
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SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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