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NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:	044363/0380			Pages:	9
		Recorded:	11/03/2017
Conveyance:	RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS).

Total properties: 46

1

Patent #:	8666729	Issue Dt:	03/04/2014	Application #:	12703435	Filing Dt:	02/10/2010
Title:	PROCESSING NATURAL LANGUAGE GRAMMAR

2

Patent #:	8971499	Issue Dt:	03/03/2015	Application #:	12985925	Filing Dt:	01/06/2011
Title:	METHOD AND APPARATUS OF ANALYZING CUSTOMER CALL DATA TO MONITOR CUSTOMER CALL BEHAVIOR

3

Patent #:	8983038	Issue Dt:	03/17/2015	Application #:	13089913	Filing Dt:	04/19/2011
Title:	METHOD AND APPARATUS OF PROCESSING CALLER RESPONSES

4

Patent #:	8787534	Issue Dt:	07/22/2014	Application #:	13185095	Filing Dt:	07/18/2011
Title:	METHOD AND APPARATUS OF PROCESSING SPEECH DIALOG DATA OF A USER CALL

5

Patent #:	8918468	Issue Dt:	12/23/2014	Application #:	13185555	Filing Dt:	07/19/2011
Title:	PROCESSING SOCIAL NETWORKING-BASED USER INPUT INFORMATION TO IDENTIFY POTENTIAL TOPICS OF INTEREST

6

Patent #:	8762154	Issue Dt:	06/24/2014	Application #:	13210029	Filing Dt:	08/15/2011
Title:	METHOD AND APPARATUS OF ESTIMATING OPTIMUM DIALOG STATE TIMEOUT SETTINGS IN A SPOKEN DIALOG SYSTEM

7

Patent #:	8606575	Issue Dt:	12/10/2013	Application #:	13225852	Filing Dt:	09/06/2011
Title:	METHOD AND APPARATUS OF PROVIDING SEMI-AUTOMATED CLASSIFIER ADAPTATION FOR NATURAL LANGUAGE PROCESSING

8

Patent #:	8799406	Issue Dt:	08/05/2014	Application #:	13232448	Filing Dt:	09/14/2011
Title:	METHOD AND APPARATUS OF PROVIDING NOTIFICATION SERVICES TO SMARTPHONE DEVICES

9

Patent #:	9025760	Issue Dt:	05/05/2015	Application #:	13373713	Filing Dt:	11/28/2011
Title:	APPARATUS AND METHOD FOR CONNECTING A TRANSLATOR AND A CUSTOMER

10

Patent #:	10068007	Issue Dt:	09/04/2018	Application #:	13434336	Filing Dt:	03/29/2012
Title:	Interface Between A Virtual Personal Assistant and An Interactive Voice Response System

11

Patent #:	9692900	Issue Dt:	06/27/2017	Application #:	13443071	Filing Dt:	04/10/2012
Title:	STRATEGIC INTELLIGENT DECISION ENGINE

12

Patent #:	10115145	Issue Dt:	10/30/2018	Application #:	13934718	Filing Dt:	07/03/2013
Title:	METHOD FOR GENERATING SALES OF A CONVERSATIONAL VOICE RESPONSE SYSTEM

13

Patent #:	8892437	Issue Dt:	11/18/2014	Application #:	14078749	Filing Dt:	11/13/2013
Title:	METHOD AND APPARATUS OF PROVIDING SEMI-AUTOMATED CLASSIFIER ADAPTATION FOR NATURAL LANGUAGE PROCESSING

14

Patent #:	9420103	Issue Dt:	08/16/2016	Application #:	14138936	Filing Dt:	12/23/2013
Title:	CUSTOMER SERVICE CALL PROCESSING AND SUPPORT AGENT ACCESS APPLICATION

15

Patent #:	9479644	Issue Dt:	10/25/2016	Application #:	14139010	Filing Dt:	12/23/2013
Title:	CUSTOMER SERVICE CALL PROCESSING AND SUPPORT AGENT ACCESS APPLICATION

16

Patent #:	8805677	Issue Dt:	08/12/2014	Application #:	14171942	Filing Dt:	02/04/2014
Title:	PROCESSING NATURAL LANGUAGE GRAMMAR

17

Patent #:	9516165	Issue Dt:	12/06/2016	Application #:	14226472	Filing Dt:	03/26/2014
Title:	IVR ENGAGEMENTS AND UPFRONT BACKGROUND NOISE

18

Patent #:	9495960	Issue Dt:	11/15/2016	Application #:	14226489	Filing Dt:	03/26/2014
Title:	IVR ENGAGEMENTS AND UPFRONT BACKGROUND NOISE

19

Patent #:	9253322	Issue Dt:	02/02/2016	Application #:	14296551	Filing Dt:	06/05/2014
Title:	METHOD AND APPARATUS OF ESTIMATING OPTIMUM DIALOG STATE TIMEOUT SETTINGS IN A SPOKEN DIALOG SYSTEM

20

Patent #:	9232057	Issue Dt:	01/05/2016	Application #:	14300601	Filing Dt:	06/10/2014
Title:	METHOD AND APPARATUS OF PROCESSING SPEECH DIALOG DATA OF A USER CALL

21

Patent #:	9231991	Issue Dt:	01/05/2016	Application #:	14322629	Filing Dt:	07/02/2014
Title:	METHOD AND APPARATUS OF PROVIDING NOTIFICATION SERVICES TO SMARTPHONE DEVICES

22

Patent #:	9122675	Issue Dt:	09/01/2015	Application #:	14324943	Filing Dt:	07/07/2014
Title:	PROCESSING NATURAL LANGUAGE GRAMMAR

23

Patent #:	9123332	Issue Dt:	09/01/2015	Application #:	14527357	Filing Dt:	10/29/2014
Title:	METHOD AND APPARATUS OF PROVIDING SEMI-AUTOMATED CLASSIFIER ADAPTATION FOR NATURAL LANGUAGE PROCESSING

24

Patent #:	9253139	Issue Dt:	02/02/2016	Application #:	14547845	Filing Dt:	11/19/2014
Title:	METHOD AND APPARATUS OF PROCESSING SOCIAL NETWORKING-BASED USER INPUT INFORMATION

25

Patent #:	9167092	Issue Dt:	10/20/2015	Application #:	14635010	Filing Dt:	03/02/2015
Title:	METHOD AND APPARATUS OF ANALYZING CUSTOMER CALL DATA TO MONITOR CUSTOMER CALL BEHAVIOR

26

Patent #:	9232059	Issue Dt:	01/05/2016	Application #:	14657034	Filing Dt:	03/13/2015
Title:	METHOD AND APPARATUS OF PROCESSING CALLER RESPONSES

27

Patent #:	9576579	Issue Dt:	02/21/2017	Application #:	14840202	Filing Dt:	08/31/2015
Title:	METHOD AND APPARATUS OF PROVIDING SEMI-AUTOMATED CLASSIFIER ADAPTATION FOR NATURAL LANGUAGE PROCESSING

28

Patent #:	9514122	Issue Dt:	12/06/2016	Application #:	14840632	Filing Dt:	08/31/2015
Title:	PROCESSING NATURAL LANGUAGE GRAMMAR

29

Patent #:	9432510	Issue Dt:	08/30/2016	Application #:	14887527	Filing Dt:	10/20/2015
Title:	METHOD AND APPARATUS OF ANALYZING CUSTOMER CALL DATA TO MONITOR CUSTOMER CALL BEHAVIOR

30

Patent #:	9860381	Issue Dt:	01/02/2018	Application #:	14987884	Filing Dt:	01/05/2016
Title:	METHOD AND APPARATUS OF PROCESSING SPEECH DIALOG DATA OF A USER CALL

31

Patent #:	9584660	Issue Dt:	02/28/2017	Application #:	14988185	Filing Dt:	01/05/2016
Title:	METHOD AND APPARATUS OF PROCESSING CALLER RESPONSES

32

Patent #:	9602654	Issue Dt:	03/21/2017	Application #:	15013266	Filing Dt:	02/02/2016
Title:	METHOD AND APPARATUS OF ESTIMATING OPTIMUM DIALOG STATE TIMEOUT SETTINGS IN A SPOKEN DIALOG SYSTEM

33

Patent #:	9553842	Issue Dt:	01/24/2017	Application #:	15013601	Filing Dt:	02/02/2016
Title:	METHOD AND APPARATUS OF PROCESSING SOCIAL NETWORKING-BASED USER INPUT INFORMATION

34

Patent #:	9729720	Issue Dt:	08/08/2017	Application #:	15238423	Filing Dt:	08/16/2016
Title:	CUSTOMER SERVICE CALL PROCESSING AND SUPPORT AGENT ACCESS APPLICATION

35

Patent #:	10171675	Issue Dt:	01/01/2019	Application #:	15289665	Filing Dt:	10/10/2016
Title:	AUTOMATED INTELLIGENT PERSONAL REPRESENTATIVE

36

Patent #:	9807240	Issue Dt:	10/31/2017	Application #:	15333386	Filing Dt:	10/25/2016
Title:	CUSTOMER SERVICE CALL PROCESSING AND SUPPORT AGENT ACCESS APPLICATION

37

Patent #:	10311076	Issue Dt:	06/04/2019	Application #:	15335028	Filing Dt:	10/26/2016
Title:	AUTOMATED FILE ACQUISITION, IDENTIFICATION, EXTRACTION AND TRANSFORMATION

38

Patent #:	9640196	Issue Dt:	05/02/2017	Application #:	15350802	Filing Dt:	11/14/2016
Title:	IVR ENGAGEMENTS AND UPFRONT BACKGROUND NOISE

39

Patent #:	9680992	Issue Dt:	06/13/2017	Application #:	15369342	Filing Dt:	12/05/2016
Title:	IVR ENGAGEMENTS AND UPFRONT BACKGROUND NOISE

40

Patent #:	10402492	Issue Dt:	09/03/2019	Application #:	15370666	Filing Dt:	12/06/2016
Title:	PROCESSING NATURAL LANGUAGE GRAMMAR

41

Patent #:	10334108	Issue Dt:	06/25/2019	Application #:	15378531	Filing Dt:	12/14/2016
Title:	AUTOMATED INTELLIGENT PERSONAL REPRESENTATIVE

42

Patent #:	10334109	Issue Dt:	06/25/2019	Application #:	15378559	Filing Dt:	12/14/2016
Title:	AUTOMATED INTELLIGENT PERSONAL REPRESENTATIVE

43

Patent #:	9866516	Issue Dt:	01/09/2018	Application #:	15413869	Filing Dt:	01/24/2017
Title:	METHOD AND APPARATUS OF PROCESSING SOCIAL NETWORKING-BASED USER INPUT INFORMATION

44

Patent #:	9973629	Issue Dt:	05/15/2018	Application #:	15445049	Filing Dt:	02/28/2017
Title:	METHOD AND APPARATUS OF PROCESSING CALLER RESPONSES

45

Patent #:	10194026	Issue Dt:	01/29/2019	Application #:	15621095	Filing Dt:	06/13/2017
Title:	IVR ENGAGEMENTS AND UPFRONT BACKGROUND NOISE

46

Patent #:	10009469	Issue Dt:	06/26/2018	Application #:	15671561	Filing Dt:	08/08/2017
Title:	CUSTOMER SERVICE CALL PROCESSING AND SUPPORT AGENT ACCESS APPLICATION

Assignor

1

U.S. BANK NATIONAL ASSOCIATION

Exec Dt:

10/05/2017

Assignees

1

WEST CORPORATION

11808 MIRACLE HILLS DRIVE

MS W11-LEGAL

OMAHA, NEBRASKA 68154

2

WEST INTERACTIVE SERVICES CORPORATION

11808 MIRACLE HILLS DRIVE

MS W11-LEGAL

OMAHA, NEBRASKA 68154

3

WEST SAFETY SERVICES, INC.

11808 MIRACLE HILLS DRIVE

MS W11-LEGAL

OMAHA, NEBRASKA 68154

4

WEST UNIFIED COMMUNICATIONS SERVICES, INC.

11808 MIRACLE HILLS DRIVE

MS W11-LEGAL

OMAHA, NEBRASKA 68154

5

RELIANCE COMMUNICATIONS, LLC

11808 MIRACLE HILLS DRIVE

MS W11-LEGAL

OMAHA, NEBRASKA 68154

Correspondence name and address
	WEST CORPORATION C/O TOM TILDEN
	11808 MIRACLE HILLS DRIVE
	MS W11-LEGAL
	OMAHA, NE 68154

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