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Patent #:
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Issue Dt:
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10/08/2002
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Application #:
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09415577
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Filing Dt:
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10/08/1999
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Title:
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WORKFLOW-SCHEDULING OPTIMIZATION DRIVEN BY TARGET COMPLETION TIME
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Patent #:
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Issue Dt:
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05/14/2002
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Application #:
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09416737
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Filing Dt:
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10/13/1999
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Title:
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MULTI-TASKING, WEB-BASED CALL CENTER
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09416987
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Filing Dt:
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10/13/1999
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Title:
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OBJECT ORIENTED PROCESSING SYSTEM AND DATA SHARING ENVIRONMENT FOR APPLICATIONS THEREIN
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Patent #:
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Issue Dt:
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11/23/2004
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Application #:
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09417355
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Filing Dt:
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10/13/1999
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Title:
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SYSTEM AND METHOD FOR MANAGING THE DISTRIBUTION OF EVENTS IN A DATA PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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12/16/2003
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Application #:
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09420166
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Filing Dt:
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10/18/1999
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Title:
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PRIORITY INCOMING CALL ALERTING SYSTEM FOR A WIRELESS COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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04/25/2006
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Application #:
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09420912
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Filing Dt:
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10/20/1999
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Title:
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ARRANGEMENT FOR RESOURCE AND WORK-ITEM SELECTION
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Patent #:
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Issue Dt:
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09/14/2004
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Application #:
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09421821
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Filing Dt:
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10/20/1999
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Publication #:
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Pub Dt:
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05/01/2003
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Title:
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DYNAMICALLY AUTOCONFIGURED FEATURE BROWSER FOR A COMMUNICATION TERMINAL
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Patent #:
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Issue Dt:
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03/23/2004
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Application #:
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09427313
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Filing Dt:
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10/26/1999
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Title:
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REAL-TIME ADMISSION CONTROL
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Patent #:
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Issue Dt:
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05/11/2004
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Application #:
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09429389
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Filing Dt:
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10/28/1999
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Title:
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METHOD AND APPARATUS FOR SUPPRESSION OF PACKETS DURING SILENCE PERIODS IN A PACKET TELEPHONY SYSTEM
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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09435736
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Filing Dt:
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11/08/1999
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Title:
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ENCRYPTED AND NON ENCRYPTED COMMUNICATION OF MESSAGE DATA
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Patent #:
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Issue Dt:
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04/05/2005
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Application #:
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09441106
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Filing Dt:
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11/16/1999
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Title:
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BOOKMARKING VOICE MESSAGES
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09441997
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Filing Dt:
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11/18/1999
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Title:
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METHODS, SYSTEMS AND DEVICES FOR DISPLAYING LIVE 3-D, PARALLAX AND PANORAMIC IMAGES
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Patent #:
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Issue Dt:
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02/12/2002
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Application #:
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09454496
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITTION BASED ON AGENT OCCUPANCY
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Patent #:
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Issue Dt:
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03/18/2003
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Application #:
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09454508
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITION BASED ON SERVICE LEVELS
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Patent #:
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Issue Dt:
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04/20/2004
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Application #:
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09454625
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Filing Dt:
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12/06/1999
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Title:
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DEVICE SECURITY MECHANISM BASED ON REGISTERED PASSWORDS
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Patent #:
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Issue Dt:
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04/01/2003
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Application #:
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09454648
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Filing Dt:
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12/06/1999
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Title:
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METHOD FOR THE MANAGEMENT OF AN AUTOMATIC BRANCH EXCHANGE WITH THE CREATION OF A TABLE OF USERS, AND CORRESPONDING AUTOMATIC BRANCH EXCHANGE
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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09455019
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Filing Dt:
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12/06/1999
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Title:
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MEASUREMENT AND ANTENNA PLACEMENT TOOL FOR ESTABLISHING A CELL SITE
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Patent #:
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Issue Dt:
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04/22/2003
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Application #:
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09456044
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY PREDICTING CALL CENTER AGENT WORK TIME IN A MULTI-SKILLED AGENT ENVIRONMENT
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09456092
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITION BASED ON DELAY PROBABILITIES
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Patent #:
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Issue Dt:
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02/07/2006
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Application #:
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09460897
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Filing Dt:
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12/14/1999
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Title:
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DUAL-TIER SECURITY ARCHITECTURE FOR INTER-DOMAIN ENVIRONMENTS
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Patent #:
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Issue Dt:
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09/02/2003
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Application #:
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09461902
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Filing Dt:
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12/15/1999
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Title:
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METHODS AND APPARATUS FOR SERVICE STATE-BASED PROCESSING OF COMMUNICAT
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Patent #:
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Issue Dt:
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05/04/2004
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Application #:
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09461903
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Filing Dt:
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12/15/1999
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Title:
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PROVIDING CUSTOMER TREATMENT IN A CALL CENTER BASED ON A NETWORK SOURCE ADDRESS OF A REQUEST ORIGINATOR
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Patent #:
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Issue Dt:
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05/13/2003
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Application #:
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09461904
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Filing Dt:
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12/15/1999
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Title:
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METHODS AND APPARATUS FOR PROCESSING OF COMMUNICATIONS IN A CALL CENTER BASED ON VARIABLE REST PERIOD DETERMINATIONS
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Patent #:
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Issue Dt:
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10/16/2001
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Application #:
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09464980
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Filing Dt:
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12/16/1999
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Title:
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PACK DESIGNED TO TAKE, IN PARTICULAR, AN ELECTRICAL AND/OR ELECTRONIC BOARD, METHOD FOR THE MANUFACTURE AND ASSEMBLY OF A SYSTEM COMPRISING A CORRESPONDING PACK AND BOARD
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Patent #:
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Issue Dt:
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11/18/2003
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Application #:
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09465863
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Filing Dt:
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12/16/1999
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Title:
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TONE DETECTION IN COMMUNICATION NETWORKS
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Patent #:
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Issue Dt:
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02/13/2007
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Application #:
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09467240
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Filing Dt:
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12/20/1999
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Title:
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METHODS AND DEVICES FOR PROVIDING LINKS TO EXPERTS
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Patent #:
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Issue Dt:
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05/29/2001
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Application #:
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09469757
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Filing Dt:
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12/22/1999
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Title:
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INTEGRATION OF LEGACY DATEBASE MANAGEMENT SYSTEMS WITH ODBC-COMPLIANT APPLICATION PROGRAMS
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Patent #:
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Issue Dt:
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04/22/2003
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Application #:
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09472690
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Filing Dt:
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12/27/1999
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Title:
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ALPHANUMERIC MESSAGING SYSTEM
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Patent #:
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Issue Dt:
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11/27/2001
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Application #:
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09473768
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Filing Dt:
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12/29/1999
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Title:
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CIRCUIT CARD ENCLOSURE WITH INTEGRAL CIRCUIT CARD GUIDES AND HEAT DISSIPATION APERTURES
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09473769
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Filing Dt:
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12/29/1999
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Title:
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Circuit card mounting structure
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Patent #:
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Issue Dt:
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11/05/2002
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Application #:
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09479333
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Filing Dt:
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01/07/2000
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Publication #:
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Pub Dt:
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06/06/2002
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Title:
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UNIFIED MESSAGING SYSTEM WITH VOICE MESSAGING AND TEXT MESSAGING USING TEXT-TO-SPEECH CONVERSION
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Patent #:
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Issue Dt:
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11/26/2002
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Application #:
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09480296
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Filing Dt:
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01/10/2000
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Publication #:
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Pub Dt:
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12/27/2001
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Title:
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UNIFIED MESSAGING SYSTEM WITH AUTOMATIC LANGUAGE IDENTIFICATION FOR TEXT-TO-SPEECH CONVERSION
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Patent #:
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Issue Dt:
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02/01/2005
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Application #:
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09481648
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Filing Dt:
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01/12/2000
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Title:
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SYSTEM AND METHOD FOR AUTOMATICALLY RETRIEVING PROPRIETARY AND STANDARD DIRECTORY OBJECT FORMATS
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Patent #:
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Issue Dt:
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09/12/2006
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Application #:
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09482717
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Filing Dt:
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01/12/2000
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Title:
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METHOD AND APPARATUS FOR PERFORMING ECHO CANCELLATION WITHIN A COMMUNICATION NETWORK
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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09482969
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Filing Dt:
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01/12/2000
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Title:
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METHOD AND APPARATUS FOR GENERATING AUTOMATIC GREETINGS IN A CALL CENTER
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09483781
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Filing Dt:
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01/14/2000
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Title:
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SECURE AND CONTROLLED ELECTRONIC DOCUMENT DISTRIBUTION ARRANGEMENT
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Patent #:
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Issue Dt:
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12/09/2003
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Application #:
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09484099
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Filing Dt:
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01/18/2000
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Title:
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METHODS AND APPARATUS FOR MULTI-VARIABLE WORK ASSIGNMENT IN A CALL CENTER
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Patent #:
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Issue Dt:
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02/20/2007
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Application #:
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09488182
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Filing Dt:
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01/20/2000
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Title:
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METHOD AND APPARATUS FOR OVERLOAD CONTROL IN MULTI-BRANCH PACKET NETWORKS
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09488568
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Filing Dt:
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01/21/2000
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Title:
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METHOD FOR INTERFACING A PRIVATE BRANCH EXCHANGE WITH A WIRELESS COMMUNICATIONS NETWORK AND ALSO WITH THE PUBLIC SWITCHED TELEPHONE NETWORK
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Patent #:
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Issue Dt:
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12/10/2002
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Application #:
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09489862
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Filing Dt:
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01/24/2000
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Title:
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SYSTEM FOR ENSURING CALLING PARTY PRIVACY IN A CALL SCREENING SYSTEM
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Patent #:
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Issue Dt:
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09/16/2003
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Application #:
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09490408
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Filing Dt:
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01/24/2000
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Title:
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MESSAGE MONITOR APPLICATION CONCEPT AND IMPLEMENTATION
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Patent #:
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Issue Dt:
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10/21/2003
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Application #:
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09490789
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Filing Dt:
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01/24/2000
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Title:
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AUTOMATED TRANSACTION DISTRIBUTION SYSTEM AND METHOD IMPLEMENTING TRANSACTION DISTRIBUTION TO UNAVAILABLE AGENTS
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Patent #:
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Issue Dt:
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06/04/2002
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Application #:
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09491874
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Filing Dt:
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01/27/2000
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Title:
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Fixtures and methods for increasing the efficiency of manufacturing lines
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Patent #:
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Issue Dt:
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05/23/2006
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Application #:
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09492114
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Filing Dt:
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01/27/2000
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Title:
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CALL MANAGEMENT SYSTEM USING DYNAMIC QUEUE POSITION
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Patent #:
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Issue Dt:
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05/25/2004
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Application #:
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09492513
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Filing Dt:
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01/27/2000
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Title:
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CALL MANAGEMENT SYSTEM USING DYNAMIC THRESHOLD ADJUSTMENT
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Patent #:
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Issue Dt:
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06/24/2003
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Application #:
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09493633
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Filing Dt:
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01/28/2000
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Title:
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SYSTEM FOR UPDATING FIRMWARE IN A COMPUTER SYSTEM INCLUDING PERFORMING A PLURALITY OF CHECKS FOR VALIDITY OF NEW FIRMWARE DATA BEFORE NEW FIRMWARE IS USED
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Patent #:
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Issue Dt:
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07/27/2004
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Application #:
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09495418
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Filing Dt:
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01/31/2000
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Title:
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SYSTEM AND METHOD FOR USING MULTI-HEADED QUEUES FOR BOOKMARKING IN BACKUP/RECOVER SCENARIOS
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Patent #:
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Issue Dt:
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10/14/2003
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Application #:
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09495656
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Filing Dt:
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02/01/2000
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Title:
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METHODS AND APPARATUS FOR ANALYSIS OF LOAD-BALANCED MULTI-SITE CALL PROCESSING SYSTEMS
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Patent #:
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Issue Dt:
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09/16/2003
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Application #:
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09496682
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Filing Dt:
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02/03/2000
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Title:
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METHOD OF COMMUNICATION BETWEEN AN AUTOMATIC BRANCH EXCHANGE AND A MESSAGING SYSTEM PROVIDING AT LEAST ONE VOICE SERVICE, AUTOMATIC BRANCH EXCHANGE AND MESSAGING SYSTEM IMPLEMENTING A METHOD OF THIS KIND
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09497893
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Filing Dt:
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02/04/2000
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Title:
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APPARATUS FOR MULTIPLE CAVITY INJECTION MOLDING
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Patent #:
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Issue Dt:
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03/23/2004
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Application #:
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09498173
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Filing Dt:
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02/04/2000
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Title:
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METHOD AND APPARATUS FOR ANALYZING PERFORMANCE DATA IN A CALL CENTER
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Patent #:
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Issue Dt:
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07/08/2003
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Application #:
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09498494
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Filing Dt:
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02/03/2000
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Title:
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METHOD AND SYSTEM FOR TRANSMITTING FEATURE AND AUTHENTICATION INFORMATION FOR WIRELESS COMMUNICATION SERVICES
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Patent #:
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Issue Dt:
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12/13/2005
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Application #:
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09503042
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Filing Dt:
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02/11/2000
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Title:
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AUTOMATED LINK VARIANT DETERMINATION AND PROTOCOL CONFIGURATION FOR CUSTOMER PREMISES EQUIPMENT AND OTHER NETWORK DEVICES
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Patent #:
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Issue Dt:
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05/07/2002
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Application #:
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09503314
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Filing Dt:
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02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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04/23/2002
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Application #:
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09503409
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Filing Dt:
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02/14/2000
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Title:
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Speech-responsive voice messaging system and method
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Patent #:
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Issue Dt:
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02/18/2003
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Application #:
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09503655
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Filing Dt:
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02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/25/2003
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Application #:
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09504059
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Filing Dt:
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02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
|
01/13/2004
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Application #:
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09504139
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Filing Dt:
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02/15/2000
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|
Title:
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DIRECT CUSTOMER CONTROL OF A NETWORK ROUTER
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Patent #:
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Issue Dt:
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05/06/2003
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Application #:
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09507125
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Filing Dt:
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02/18/2000
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Title:
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SOFTWARE INSTALLATION VERIFICATION TOOL
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Patent #:
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Issue Dt:
|
08/02/2005
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Application #:
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09512838
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Filing Dt:
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02/25/2000
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Title:
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A SYSTEM AND METHOD OF BILLING A PREDETERMINED TELEPHONE LINE FOR SERVICE UTILIZED BY A CALLING PARTY
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Patent #:
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Issue Dt:
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08/24/2004
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Application #:
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09512839
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Filing Dt:
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02/25/2000
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Title:
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BOOKMARK SYSTEM AND METHOD WITHIN AN INTELLIGENT NETWORK
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Patent #:
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Issue Dt:
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03/07/2006
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Application #:
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09513029
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Filing Dt:
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02/25/2000
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Title:
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AUDIBLE CONFIRMATION USING TEXT TO SPEECH CONVERSION
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Patent #:
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Issue Dt:
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10/26/2004
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Application #:
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09513030
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Filing Dt:
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02/25/2000
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Title:
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AUTOMATIC CONVERSION OF TELEPHONE NUMBER TO INTERNET PROTOCOL ADDRESS
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Patent #:
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Issue Dt:
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03/14/2006
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Application #:
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09513305
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Filing Dt:
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02/25/2000
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Title:
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VOICE MESSAGING PLATFORM AS INTELLIGENT PERIPHERAL
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09514074
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Filing Dt:
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02/26/2000
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Title:
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METHOD AND SYSTEM FOR ATM-COUPLED MULTICAST SERVICE OVER IP NETWORKS
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Patent #:
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Issue Dt:
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09/30/2003
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Application #:
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09515151
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Filing Dt:
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02/29/2000
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Title:
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MODIFICATION OF RE-REGISTRATION BY A WIRELESS HANDSET IN RESPONSE TO A CHANGE OF LOGICAL COVERAGE AREA
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Patent #:
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Issue Dt:
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02/11/2003
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Application #:
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09515312
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Filing Dt:
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02/29/2000
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Title:
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USE OF IMMEDIATE HANDOVER TO ACHIEVE MULTI-HEAD ZONES
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09515413
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Filing Dt:
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02/29/2000
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Title:
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INTIALIZATION OF DYNAMIC LOGICAL COVERAGE AREAS FOR WIRELESS BASE STATIONS
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Patent #:
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Issue Dt:
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11/18/2003
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Application #:
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09515447
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Filing Dt:
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02/29/2000
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Title:
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DYNAMIC LOGICAL COVERAGE AREAS FOR WIRELESS BASE STATIONS
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Patent #:
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Issue Dt:
|
04/13/2004
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Application #:
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09516088
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Filing Dt:
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03/01/2000
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Title:
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METHOD AND APPARATUS FOR DISPLAYING WORK FLOW INFORMATION
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Patent #:
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Issue Dt:
|
09/30/2003
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Application #:
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09516386
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Filing Dt:
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03/01/2000
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Title:
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SYSTEM AND METHOD OF NETWORK INDEPENDENT REMOTE CONFIGURATION OF INTERNET SERVER APPLIANCE
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Patent #:
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Issue Dt:
|
07/19/2005
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Application #:
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09517890
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Filing Dt:
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03/03/2000
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Title:
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ENHANCED FEATURE ACCESS VIA KEYPAD AND DISPLAY IN A USER TERMINAL OF A COMMUNICATION SYSTEM
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|
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Patent #:
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Issue Dt:
|
06/29/2004
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Application #:
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09519075
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Filing Dt:
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03/06/2000
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Title:
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PERSONAL VIRTUAL ASSISTANT
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Patent #:
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Issue Dt:
|
10/15/2002
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Application #:
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09519217
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Filing Dt:
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03/06/2000
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Title:
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PERSONAL VIRTUAL ASSISTANT WITH SEMANTIC TAGGING
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Patent #:
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Issue Dt:
|
11/13/2001
|
Application #:
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09521724
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Filing Dt:
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03/09/2000
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Title:
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Resonant capacitive coupler
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Patent #:
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|
Issue Dt:
|
12/04/2001
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Application #:
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09521727
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Filing Dt:
|
03/09/2000
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Title:
|
Sheet-metal antenna
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Patent #:
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|
Issue Dt:
|
10/21/2003
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Application #:
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09521795
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Filing Dt:
|
03/09/2000
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Title:
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RESERVING RESOURCES FOR ANTICIPATED WORK ITEMS VIA SIMULATED WORK ITEMS
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Patent #:
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Issue Dt:
|
07/29/2003
|
Application #:
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09521935
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Filing Dt:
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03/09/2000
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|
Title:
|
ELECTRONIC STACKED ASSEMBLY
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|
Patent #:
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|
Issue Dt:
|
11/06/2001
|
Application #:
|
09522450
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Filing Dt:
|
03/09/2000
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|
Title:
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A METHOD OF TUNING A PLANAR FILTER WITH ADDITIONAL COUPLING CREATED BY BENT RESONATOR ELEMENTS
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Patent #:
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Issue Dt:
|
04/01/2003
|
Application #:
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09523478
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Filing Dt:
|
03/10/2000
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|
Title:
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CONNECTION FOR ELECTROMAGNETIC INTERFERENCE ENCLOSURES
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|
Patent #:
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|
Issue Dt:
|
12/11/2001
|
Application #:
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09523913
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Filing Dt:
|
03/09/2000
|
|
Title:
|
Transceiver stacked assembly
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|
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|
Patent #:
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|
Issue Dt:
|
10/22/2002
|
Application #:
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09524023
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Filing Dt:
|
03/13/2000
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|
Title:
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APPARATUS AND METHOD FOR STORAGE AND ACCELERATED PLAYBACK OF VOICE SAMPLES IN A CALL CENTER
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Patent #:
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Issue Dt:
|
02/14/2006
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Application #:
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09524881
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Filing Dt:
|
03/14/2000
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Title:
|
INTERNET PROTOCOL STANDARDS-BASED MULTI-MEDIA MESSAGING
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Patent #:
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Issue Dt:
|
11/06/2001
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Application #:
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09533555
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Filing Dt:
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11/01/1999
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Title:
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METHOD OF USING A PACKING INSERT AS AN ASSEMBLY FIXTURE
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Patent #:
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Issue Dt:
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04/11/2006
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Application #:
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09535987
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Filing Dt:
|
03/27/2000
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Title:
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DISTRIBUTED PORT-BLOCKING METHOD
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Patent #:
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Issue Dt:
|
09/03/2002
|
Application #:
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09537051
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Filing Dt:
|
03/28/2000
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Title:
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METHOD FOR POSITIONING COMPONENTS HAVING CRITICAL POSITIONING TOLERANCES FOR ATTACHMENT TO A CIRCUIT BOARD
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|
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Patent #:
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Issue Dt:
|
07/17/2001
|
Application #:
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09538048
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Filing Dt:
|
03/29/2000
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Title:
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Coil former
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|
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|
Patent #:
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|
Issue Dt:
|
05/30/2006
|
Application #:
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09540238
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Filing Dt:
|
04/01/2000
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Title:
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FIREWALL POOLING IN A NETWORK FLOWSWITCH
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Patent #:
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Issue Dt:
|
08/17/2004
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Application #:
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09540296
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Filing Dt:
|
03/31/2000
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Title:
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SYSTEM AND METHOD FOR ROUTING MESSAGE TRAFFIC USING A CLUSTER OF ROUTERS SHARING A SINGLE LOGICAL IP ADDRESS DISTINCT FROM UNIQUE IP ADDRESSES OF THE ROUTERS
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Patent #:
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Issue Dt:
|
04/12/2005
|
Application #:
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09540297
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Filing Dt:
|
03/31/2000
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Title:
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FIREWALL CLUSTERING FOR MULTIPLE NETWORK SERVERS
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Patent #:
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Issue Dt:
|
12/10/2002
|
Application #:
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09548767
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Filing Dt:
|
04/13/2000
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Title:
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MESSAGE FORWARDING OF MULTIPLE TYPES OF MESSAGES BASED UPON A CRITERIA
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Patent #:
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Issue Dt:
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02/13/2007
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Application #:
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09560294
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Filing Dt:
|
04/27/2000
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Title:
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SYSTEM FOR LOAD BALANCING BASED ON CLASS OF SERVICE FOR WIRELESS COMMUNICATION NETWORKS
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Patent #:
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Issue Dt:
|
04/29/2003
|
Application #:
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09563129
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Filing Dt:
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05/02/2000
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Title:
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CONSUMER CONTACT TOLL OPTIMIZER
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Patent #:
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|
Issue Dt:
|
03/22/2005
|
Application #:
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09570824
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Filing Dt:
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05/15/2000
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Title:
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METHOD AND APPARATUS FOR SUPPRESSING MUSIC ON HOLD
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Patent #:
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Issue Dt:
|
09/17/2002
|
Application #:
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09586168
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Filing Dt:
|
06/01/2000
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Title:
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SYSTEM FOR INTEGRATING AGENT DATABASE ACCESS SKILLS IN CALL CENTER AGENT ASSIGNMENT APPLICATIONS
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|
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Patent #:
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|
Issue Dt:
|
03/09/2004
|
Application #:
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09586174
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Filing Dt:
|
06/01/2000
|
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Title:
|
SYSTEM FOR AUTOMATICALLY ASSIGNING SKILL LEVELS TO MULTIPLE SKILLED AGENTS IN CALL CENTER AGENT ASSIGNMENT APPLICATIONS
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Patent #:
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Issue Dt:
|
05/03/2005
|
Application #:
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09586183
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Filing Dt:
|
06/01/2000
|
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Title:
|
METHOD AND APPARATUS FOR IMPROVING THE INTELLIGIBILITY OF DIGITALLY COMPRESSED SPEECH
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Patent #:
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Issue Dt:
|
12/20/2005
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Application #:
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09588963
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Filing Dt:
|
06/07/2000
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Title:
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MULTIMEDIA CUSTOMER CARE CENTER HAVING A LAYERED CONTROL ARCHITECTURE
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Patent #:
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Issue Dt:
|
03/14/2006
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Application #:
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09591442
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Filing Dt:
|
06/09/2000
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Title:
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TRAFFIC SIMULATION ALGORITHM FOR ASYNCHRONOUS TRANSFER MODE NETWORKS
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Patent #:
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|
Issue Dt:
|
04/18/2006
|
Application #:
|
09596003
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Filing Dt:
|
06/15/2000
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Title:
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POLICY ENFORCEMENT SWITCHING
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|
