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Patent #:
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Issue Dt:
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05/01/2018
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Application #:
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15800171
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Filing Dt:
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11/01/2017
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Title:
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Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
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Patent #:
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Issue Dt:
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10/29/2019
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Application #:
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15829306
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Filing Dt:
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12/01/2017
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Title:
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Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
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Patent #:
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Issue Dt:
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04/23/2019
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Application #:
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15846813
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Filing Dt:
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12/19/2017
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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02/19/2019
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Application #:
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15848766
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Filing Dt:
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12/20/2017
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Title:
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Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
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Patent #:
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Issue Dt:
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10/02/2018
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Application #:
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15875288
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Filing Dt:
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01/19/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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01/01/2019
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Application #:
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15897800
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Filing Dt:
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02/15/2018
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
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Patent #:
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Issue Dt:
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05/28/2019
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Application #:
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15902117
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Filing Dt:
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02/22/2018
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Title:
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Reviewing Portions of Telephone Call Recordings in a Contact Center using Topic Meta-Data Records
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Patent #:
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Issue Dt:
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08/07/2018
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Application #:
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15928554
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Filing Dt:
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03/22/2018
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Title:
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Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
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Patent #:
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Issue Dt:
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04/14/2020
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Application #:
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15961079
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Filing Dt:
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04/24/2018
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Title:
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Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers
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Patent #:
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Issue Dt:
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07/23/2019
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Application #:
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15993033
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Filing Dt:
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05/30/2018
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Title:
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Providing Technical Support in an Augmented Reality Environment
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Patent #:
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Issue Dt:
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11/05/2019
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Application #:
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16008243
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Filing Dt:
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06/14/2018
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Title:
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Agent Interaction with a Party Using Multiple Channels of Communication
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Patent #:
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Issue Dt:
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01/15/2019
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Application #:
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16026466
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Filing Dt:
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07/03/2018
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Title:
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Calling Party Number Selection for Outbound Telephone Calls to Mitigate Robocall Processing Impacts
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Patent #:
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Issue Dt:
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10/30/2018
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Application #:
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16054511
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Filing Dt:
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08/03/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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11/13/2018
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Application #:
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16109913
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Filing Dt:
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08/23/2018
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Title:
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Bridging a Third Party onto a Contact Center Communication
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Patent #:
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Issue Dt:
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02/05/2019
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Application #:
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16140720
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Filing Dt:
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09/25/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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16160330
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Filing Dt:
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10/15/2018
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Title:
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Using Enhanced Answering Machine Detection ("AMD") to Detect Reassigned Numbers
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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16163112
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Filing Dt:
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10/17/2018
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Title:
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Originating Calls in a Contact Center Either in a Voice Dialing Mode or a Text Dialing Mode
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Patent #:
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Issue Dt:
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02/12/2019
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Application #:
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16164467
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Filing Dt:
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10/18/2018
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Title:
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Calling Party Number Selection for Outbound Telephone Calls TO Mitigate Robocalling Processing Impacts
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Patent #:
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Issue Dt:
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08/11/2020
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Application #:
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16165186
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Filing Dt:
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10/19/2018
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Title:
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Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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16171938
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Filing Dt:
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10/26/2018
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
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Patent #:
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Issue Dt:
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11/24/2020
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Application #:
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16179312
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Filing Dt:
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11/02/2018
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Title:
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Using Semantically Related Search Terms for Speech and Text Analytics
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Patent #:
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Issue Dt:
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07/09/2019
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Application #:
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16216382
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Filing Dt:
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12/11/2018
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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01/12/2021
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Application #:
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16218552
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Filing Dt:
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12/13/2018
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Title:
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Optimization of Speech Analytics System Recognition Thresholds For Target Word Identification in a Contact Center
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16276854
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Filing Dt:
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02/15/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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08/10/2021
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Application #:
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16277431
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Filing Dt:
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02/15/2019
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Title:
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Agent Speech Coaching Management Using Speech Analytics
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16355017
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Filing Dt:
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03/15/2019
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Title:
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Answering Machine Detection for a Contact Center
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Patent #:
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Issue Dt:
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02/18/2020
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Application #:
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16362948
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Filing Dt:
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03/25/2019
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Title:
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MANAGING MULTIPLE AGENT COMMUNICATION SESSIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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16369158
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Filing Dt:
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03/29/2019
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center
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Patent #:
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Issue Dt:
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11/05/2019
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Application #:
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16378708
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Filing Dt:
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04/09/2019
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Title:
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Automatic Dialer Call Pacing In a Contact Center
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Patent #:
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Issue Dt:
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02/04/2020
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Application #:
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16381722
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Filing Dt:
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04/11/2019
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Title:
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Identifying and Processing Neighbor Spoofed Telephone Calls in a VoIP-Based Telecommunications Network
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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16402649
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Filing Dt:
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05/03/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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09/28/2021
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Application #:
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16404851
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Filing Dt:
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05/07/2019
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Title:
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DETECTING NON-VERBAL, AUDIBLE COMMUNICATION CONVEYING MEANING
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16437009
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Filing Dt:
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06/11/2019
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Title:
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Adaptable Data Source Connection Strings
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16437140
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Filing Dt:
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06/11/2019
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Title:
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PROVIDING TECHNICAL SUPPORT IN AN AUGMENTED REALITY ENVIRONMENT
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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16449555
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Filing Dt:
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06/24/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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08/11/2020
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Application #:
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16522941
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Filing Dt:
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07/26/2019
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Title:
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Limted-Content Messaging System for a Contact Center
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Patent #:
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Issue Dt:
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08/17/2021
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Application #:
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16533105
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Filing Dt:
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08/06/2019
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Title:
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Handling an Outbound Call Reaching a Voicemail Service
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Patent #:
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Issue Dt:
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03/03/2020
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Application #:
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16535286
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Filing Dt:
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08/08/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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09/15/2020
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Application #:
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16549398
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Filing Dt:
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08/23/2019
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Title:
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Universal Configurations
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Patent #:
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Issue Dt:
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04/07/2020
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Application #:
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16552328
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Filing Dt:
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08/27/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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03/23/2021
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Application #:
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16568648
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Filing Dt:
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09/12/2019
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Title:
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Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center
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Patent #:
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Issue Dt:
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12/29/2020
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Application #:
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16575857
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Filing Dt:
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09/19/2019
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Title:
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Transferring an Interaction Between an Agent at a Contact Center and a Party From a First Channel of Communication to a Second Channel of Communication
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Patent #:
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Issue Dt:
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09/22/2020
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Application #:
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16597592
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Filing Dt:
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10/09/2019
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Title:
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Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
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Patent #:
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Issue Dt:
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08/03/2021
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Application #:
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16684861
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Filing Dt:
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11/15/2019
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Title:
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Originating Group Text Calls in a Contact Center
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Patent #:
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Issue Dt:
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11/08/2022
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Application #:
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16685053
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Filing Dt:
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11/15/2019
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Title:
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Indicating Number Sources Used to Define a Whitelist for a Smartphone-Based Robocall Blocking Process
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Patent #:
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Issue Dt:
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08/24/2021
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Application #:
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16723309
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Filing Dt:
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01/20/2020
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Title:
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Best Time to Send Limited-Content Text Messages to Parties
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Patent #:
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Issue Dt:
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03/22/2022
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Application #:
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16739621
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Filing Dt:
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01/10/2020
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Title:
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Pacing Limited-Content Text Messages
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Patent #:
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Issue Dt:
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08/18/2020
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Application #:
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16744700
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Filing Dt:
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01/16/2020
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Title:
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Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
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Patent #:
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Issue Dt:
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03/30/2021
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Application #:
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16778770
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Filing Dt:
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01/31/2020
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Title:
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Auto-Correcting Voice Quality in Real-Time
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Patent #:
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Issue Dt:
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02/15/2022
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Application #:
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16783296
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Filing Dt:
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02/06/2020
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Title:
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Adaptable Data Source Connection Strings
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Patent #:
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Issue Dt:
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05/17/2022
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Application #:
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16787872
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Filing Dt:
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02/11/2020
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Title:
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Limited Derogation of Contact Center Agent Skill Levels
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Patent #:
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Issue Dt:
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03/30/2021
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Application #:
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16839172
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Filing Dt:
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04/03/2020
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Title:
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Communication Management System for Supporting Multiple Agent Communciations Sessions in a Contact Center
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Patent #:
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Issue Dt:
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01/03/2023
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Application #:
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16856395
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Filing Dt:
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04/23/2020
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Title:
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Enhanced Abandoned Call Recovery for a Contact Center
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Patent #:
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Issue Dt:
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02/22/2022
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Application #:
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16900138
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Filing Dt:
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06/12/2020
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Title:
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Session Oriented Enhancements For Text-Based Communications In a Contact Center
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Patent #:
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Issue Dt:
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02/09/2021
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Application #:
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16932059
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Filing Dt:
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07/17/2020
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Title:
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Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
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Patent #:
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Issue Dt:
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06/27/2023
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Application #:
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16998260
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Filing Dt:
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08/20/2020
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Title:
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Providing Improved Contact Center Agent Assistance During a Secure Transaction Involving an Interactive Voice Response Unit
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Patent #:
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Issue Dt:
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08/30/2022
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Application #:
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17024285
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Filing Dt:
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09/17/2020
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Title:
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Communication Attempts Management System for Managing a Dialer in a Contact Center
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Patent #:
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Issue Dt:
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06/20/2023
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Application #:
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17165537
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Filing Dt:
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02/02/2021
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Title:
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Processing Blocked Session Initiation Protocol (SIP) Calls In a Contact Center Call Handler
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Patent #:
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Issue Dt:
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02/07/2023
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Application #:
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17392053
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Filing Dt:
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08/02/2021
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Publication #:
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Pub Dt:
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11/25/2021
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Title:
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Originating Group Text Calls in a Contact Center
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Patent #:
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Issue Dt:
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05/02/2023
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Application #:
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17403744
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Filing Dt:
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08/16/2021
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Publication #:
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Pub Dt:
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12/02/2021
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Title:
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Handling an Outbound Call Reaching a Voicemail Service
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Patent #:
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Issue Dt:
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10/17/2023
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Application #:
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17486454
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Filing Dt:
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09/27/2021
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Publication #:
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Pub Dt:
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01/13/2022
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Title:
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DETECTING NON-VERBAL, AUDIBLE COMMUNICATION CONVEYING MEANING
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