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Patent #:
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Issue Dt:
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08/19/1997
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Application #:
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08439846
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Filing Dt:
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05/12/1995
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Title:
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SYSTEM AND METHOD FOR THE TIME REPRESENTATION OF TASKS
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Patent #:
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Issue Dt:
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08/04/1998
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Application #:
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08657765
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Filing Dt:
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05/31/1996
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09041460
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Filing Dt:
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03/12/1998
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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08/21/2001
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09056219
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Filing Dt:
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04/07/1998
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Title:
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AGENT SCHEDULING SYSTEM AND METHOD HAVING IMPROVED POST-PROCESSING STEP
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Patent #:
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Issue Dt:
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04/09/2002
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09212900
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Filing Dt:
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12/16/1998
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Title:
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IMPROVED METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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06/11/2002
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Application #:
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09500800
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Filing Dt:
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02/10/2000
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Title:
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SIGNAL MONITORING APPARATUS FOR ANALYZING COMMUNICATIONS
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Patent #:
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Issue Dt:
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01/29/2008
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Application #:
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09680131
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Filing Dt:
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10/02/2000
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Title:
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INTERFACE SYSTEM AND METHOD OF BUILDING RULES AND CONSTRAINTS FOR A RESOURCE SCHEDULING SYSTEM
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Patent #:
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Issue Dt:
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12/26/2006
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09825589
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Filing Dt:
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04/03/2001
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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10/25/2005
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Application #:
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09837251
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Filing Dt:
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04/18/2001
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Publication #:
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Pub Dt:
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10/24/2002
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Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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10/04/2005
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Application #:
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09846016
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Filing Dt:
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04/30/2001
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Publication #:
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Pub Dt:
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01/09/2003
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Title:
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METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
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Patent #:
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Issue Dt:
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08/24/2004
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Application #:
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09894227
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Filing Dt:
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06/27/2001
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Publication #:
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Pub Dt:
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01/02/2003
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Title:
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GRAPHICAL METHOD AND SYSTEM FOR VISUALIZING PERFORMANCE LEVELS IN TIME-VARYING ENVIRONMENT
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Patent #:
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Issue Dt:
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01/13/2009
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09899895
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Filing Dt:
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07/05/2001
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Pub Dt:
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10/03/2002
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Title:
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METHOD AND APPARATUS FOR LONG-RANGE PLANNING
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Patent #:
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Issue Dt:
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05/15/2007
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10061469
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01/31/2002
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Publication #:
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Pub Dt:
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07/31/2003
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Title:
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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06/29/2004
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Application #:
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10073966
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Filing Dt:
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02/14/2002
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Pub Dt:
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07/10/2003
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Title:
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SIGNAL MONITORING APPARATUS
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Patent #:
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Issue Dt:
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09/09/2008
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Application #:
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10136705
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Filing Dt:
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04/30/2002
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Title:
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METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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12/12/2006
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Application #:
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10136718
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Filing Dt:
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04/30/2002
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Title:
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METHOD AND SYSTEM FOR PROVIDING ACCESS TO CAPTURED MULTIMEDIA DATA FROM A MULTIMEDIA PLAYER
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Patent #:
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05/16/2006
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10137480
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Filing Dt:
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04/30/2002
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Title:
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METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORK
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Patent #:
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04/10/2007
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10181103
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10/21/2002
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Pub Dt:
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04/24/2003
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Title:
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SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
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Patent #:
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Issue Dt:
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02/01/2011
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10285321
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Filing Dt:
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10/31/2002
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Title:
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METHODS AND DEVICES FOR ARCHIVING RECORDED INTERACTIONS AND RETRIEVING STORED RECORDED INTERACTIONS
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Patent #:
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Issue Dt:
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10/09/2012
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10467899
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Filing Dt:
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06/10/2005
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Pub Dt:
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10/27/2005
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Title:
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PACKET DATA RECORDING METHOD AND SYSTEM
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Patent #:
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Issue Dt:
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04/12/2011
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Application #:
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10525260
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Filing Dt:
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02/22/2005
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Publication #:
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Pub Dt:
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06/08/2006
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Title:
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METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING
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Patent #:
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NONE
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Application #:
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10633357
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Filing Dt:
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08/01/2003
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Publication #:
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Pub Dt:
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12/30/2004
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Title:
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System and method for dynamic scheduling of personnel
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Patent #:
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Issue Dt:
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01/19/2010
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Application #:
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10832509
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Filing Dt:
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04/27/2004
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Publication #:
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Pub Dt:
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10/27/2005
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Title:
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SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
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Patent #:
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Issue Dt:
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08/31/2010
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Application #:
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11037604
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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06/09/2005
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Title:
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METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
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Patent #:
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Issue Dt:
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08/31/2010
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Application #:
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11129811
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05/16/2005
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Pub Dt:
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07/06/2006
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Title:
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INDEPENDENT SOURCE RECORDING
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Patent #:
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Issue Dt:
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10/14/2014
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Application #:
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11166630
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06/24/2005
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Pub Dt:
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06/15/2006
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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10/09/2007
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11237456
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11/15/2005
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03/09/2006
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Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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03/11/2014
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11359195
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02/22/2006
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Pub Dt:
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09/06/2007
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Title:
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System and method for integrated display of multiple types of call agent data
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Patent #:
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Issue Dt:
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04/17/2012
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11359319
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02/22/2006
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Pub Dt:
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09/06/2007
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Title:
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SYSTEM AND METHOD FOR DETECTING AND DISPLAYING BUSINESS TRANSACTIONS
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Patent #:
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02/07/2012
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11359356
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02/22/2006
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08/23/2007
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Title:
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION
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NONE
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11359357
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02/22/2006
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09/06/2007
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Title:
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System and method for integrated display of recorded interactions and call agent data
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Patent #:
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02/14/2012
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11359358
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02/22/2006
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Pub Dt:
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08/23/2007
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Title:
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND ANALYTICS
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Patent #:
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01/31/2012
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Application #:
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11359532
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02/22/2006
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Publication #:
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Pub Dt:
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09/06/2007
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Title:
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SYSTEMS FOR INTEGRATING CONTACT CENTER MONITORING, TRAINING AND SCHEDULING
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Patent #:
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01/04/2011
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11359731
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02/22/2006
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
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12/14/2010
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11359909
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02/22/2006
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
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Patent #:
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Issue Dt:
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04/14/2015
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11361208
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02/24/2006
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08/30/2007
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Title:
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Complex recording trigger
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06/08/2010
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11385499
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03/21/2006
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Title:
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SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
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10/16/2007
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11388854
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03/23/2006
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07/27/2006
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Title:
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SELECTIVE DEDICATION OF ACTIVE AND PASSIVE CONTACT CENTER RECORDING RESOURCES
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09/09/2008
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11389471
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03/23/2006
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Pub Dt:
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09/07/2006
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Title:
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METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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02/28/2012
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11393286
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03/30/2006
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS
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Patent #:
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Issue Dt:
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05/14/2013
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11394408
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03/31/2006
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Pub Dt:
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11/15/2007
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Title:
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DISTRIBUTED VOICE OVER INTERNET PROTOCOL RECORDING
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Patent #:
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Issue Dt:
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11/26/2013
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11394410
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING PHONES
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Issue Dt:
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04/20/2010
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Application #:
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11394411
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Filing Dt:
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03/31/2006
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Title:
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INTERNET PROTOCOL ANALYZING
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Patent #:
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Issue Dt:
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10/26/2010
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Application #:
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11394496
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Filing Dt:
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03/31/2006
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Pub Dt:
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11/08/2007
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Title:
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DUPLICATE MEDIA STREAM
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11/02/2010
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11394795
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR CALCULATING WORKFORCE STAFFING STATISTICS
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Patent #:
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Issue Dt:
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03/16/2010
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11395350
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A CONFERENCE BRIDGE
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Patent #:
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Issue Dt:
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08/28/2012
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Application #:
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11395497
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Filing Dt:
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03/31/2006
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Title:
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PASSIVE RECORDING AND LOAD BALANCING
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Patent #:
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Issue Dt:
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12/14/2010
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11395498
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Filing Dt:
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR RECORDING AUDIO
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Patent #:
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Issue Dt:
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08/10/2010
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11395514
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR PROTECTING INFORMATION
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06/19/2012
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11395759
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03/31/2006
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10/04/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
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09/07/2010
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11395992
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03/31/2006
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Publication #:
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Pub Dt:
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10/04/2007
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Title:
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INTEGRATION OF CONTACT CENTER SURVEYS
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12/15/2009
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11396061
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03/31/2006
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Publication #:
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Pub Dt:
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10/04/2007
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Title:
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SYSTEMS AND METHODS FOR CAPTURING MULTIMEDIA COMMUNICATION SIGNALS
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08/09/2011
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11396062
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
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Title:
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SYSTEMS AND METHODS FOR CAPTURING COMMUNICATION SIGNALS [32-BIT OR 128-BIT ADDRESSES]
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Patent #:
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Issue Dt:
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03/02/2010
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Application #:
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11396063
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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Patent #:
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Issue Dt:
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04/10/2012
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11396514
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04/03/2006
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Title:
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SYSTEMS AND METHODS FOR MANAGING ALARMS FROM RECORDERS
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02/01/2011
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11428222
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06/30/2006
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Pub Dt:
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03/13/2008
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Title:
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SYSTEMS AND METHODS FOR RECORDING AN ENCRYPTED INTERACTION
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03/06/2012
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11478714
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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02/07/2012
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11479506
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06/30/2006
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Publication #:
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Pub Dt:
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08/23/2007
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Title:
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SYSTEM AND METHOD FOR FACILITATING TRIGGERS AND WORKFLOWS IN WORKFORCE OPTIMIZATION
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12/14/2010
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11479841
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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08/07/2007
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Application #:
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11479924
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Filing Dt:
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06/30/2006
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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12/07/2010
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11479925
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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08/03/2010
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Application #:
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11479926
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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04/24/2012
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Application #:
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11509549
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Filing Dt:
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08/24/2006
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Title:
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VOIP VOICE INTERACTION MONITOR
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Patent #:
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Issue Dt:
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03/20/2012
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Application #:
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11509550
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Filing Dt:
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08/24/2006
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Title:
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MACHINE LEARNING BASED UPON FEEDBACK FROM CONTACT CENTER ANALYSIS
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Patent #:
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08/31/2010
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11509551
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Filing Dt:
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08/24/2006
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Title:
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SYSTEM AND METHOD TO ACQUIRE AUDIO DATA PACKETS FOR RECORDING AND ANALYSIS
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Patent #:
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Issue Dt:
|
02/10/2009
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Application #:
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11509553
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Filing Dt:
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08/24/2006
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Title:
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VOICE INTERACTION ANALYSIS MODULE
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Patent #:
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Issue Dt:
|
08/17/2010
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Application #:
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11509554
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Filing Dt:
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08/24/2006
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Title:
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UTILIZING SPARE PROCESSING CAPACITY TO ANALYZE A CALL CENTER INTERACTION
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Patent #:
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Issue Dt:
|
05/24/2011
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Application #:
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11528267
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Filing Dt:
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09/27/2006
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Publication #:
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Pub Dt:
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08/23/2007
| | | | |
Title:
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SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
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Patent #:
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Issue Dt:
|
09/06/2011
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Application #:
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11529132
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Filing Dt:
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09/28/2006
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Publication #:
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Pub Dt:
|
03/15/2007
| | | | |
Title:
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METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
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Patent #:
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Issue Dt:
|
02/09/2010
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Application #:
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11529842
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
12/27/2007
| | | | |
Title:
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
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Patent #:
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Issue Dt:
|
10/19/2010
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Application #:
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11529942
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
11/29/2007
| | | | |
Title:
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
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Patent #:
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Issue Dt:
|
05/31/2011
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Application #:
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11529946
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
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Patent #:
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Issue Dt:
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08/16/2011
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Application #:
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11529947
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
10/04/2007
| | | | |
Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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11534410
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Filing Dt:
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09/22/2006
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Publication #:
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Pub Dt:
|
02/01/2007
| | | | |
Title:
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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11/03/2009
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Application #:
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11540086
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
04/03/2008
| | | | |
Title:
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RECORDING USING PROXY SERVERS
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Patent #:
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Issue Dt:
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06/21/2011
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Application #:
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11540171
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
01/03/2008
| | | | |
Title:
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DISTRIBUTIVE DATA CAPTURE
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Patent #:
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Issue Dt:
|
08/23/2011
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Application #:
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11540281
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
04/03/2008
| | | | |
Title:
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SPEECH ANALYSIS USING STATISTICAL LEARNING
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Patent #:
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Issue Dt:
|
02/09/2010
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Application #:
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11540282
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
01/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
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Patent #:
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Issue Dt:
|
01/18/2011
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Application #:
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11540306
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
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Patent #:
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|
Issue Dt:
|
02/04/2014
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Application #:
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11540320
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
04/17/2008
| | | | |
Title:
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SYSTEMS AND METHODS OF PARTIAL SHIFT SWAPPING
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Patent #:
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Issue Dt:
|
07/06/2010
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Application #:
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11540322
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
04/03/2008
| | | | |
Title:
|
MULTI-PASS SPEECH ANALYTICS
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Patent #:
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Issue Dt:
|
02/01/2011
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Application #:
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11540353
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Filing Dt:
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09/29/2006
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Publication #:
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|
Pub Dt:
|
04/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
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Patent #:
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Issue Dt:
|
11/29/2011
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Application #:
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11540450
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR RECORDING USING VIRTUAL MACHINES
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Patent #:
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Issue Dt:
|
02/08/2011
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Application #:
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11540736
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Filing Dt:
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09/29/2006
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Publication #:
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|
Pub Dt:
|
04/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
|
03/08/2011
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Application #:
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11540739
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
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Patent #:
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Issue Dt:
|
04/05/2011
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Application #:
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11540785
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
04/03/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11540902
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
|
10/04/2007
| | | | |
Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING RECORDERS
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Patent #:
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Issue Dt:
|
03/01/2011
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Application #:
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11540903
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
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Patent #:
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|
Issue Dt:
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08/02/2011
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Application #:
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11540904
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Filing Dt:
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09/29/2006
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Publication #:
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|
Pub Dt:
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04/03/2008
| | | | |
Title:
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ANALYZING AUDIO COMPONENTS AND GENERATING TEXT WITH INTEGRATED ADDITIONAL SESSION INFORMATION
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Patent #:
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Issue Dt:
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08/04/2009
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Application #:
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11541252
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
Title:
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ROUTINE COMMUNICATION SESSIONS FOR RECORDING
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11541313
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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12/16/2008
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Application #:
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11565939
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
| | | | |
Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATION STREAMS
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Patent #:
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Issue Dt:
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08/11/2009
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Application #:
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11565943
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
| | | | |
Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11565946
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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09/20/2007
| | | | |
Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
|
09/08/2009
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Application #:
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11565948
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
| | | | |
Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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11567808
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Filing Dt:
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12/07/2006
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Publication #:
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Pub Dt:
|
04/03/2008
| | | | |
Title:
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CALL CONTROL PRESENCE AND RECORDING
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Patent #:
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Issue Dt:
|
06/12/2012
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Application #:
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11567852
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Filing Dt:
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12/07/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
Title:
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CALL CONTROL RECORDING
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Patent #:
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Issue Dt:
|
05/15/2012
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Application #:
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11583381
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Filing Dt:
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10/19/2006
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Title:
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COMMUNICATION MANAGEMENT SYSTEM FOR NETWORK-BASED TELEPHONES
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11608340
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
| | | | |
Title:
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SYSTEMS AND METHODS FOR RECORDING
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Patent #:
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Issue Dt:
|
10/02/2012
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Application #:
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11608350
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
| | | | |
Title:
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RECORDING IN A DISTRIBUTED ENVIRONMENT
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