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Reel/Frame:	024492/0496			Pages:	57
		Recorded:	06/08/2010
Attorney Dkt #:	35703
Conveyance:	RELEASE OF SECURITY INTEREST

Total properties: 550
Page 4 of 6
Pages: 1 2 3 4 5 6

1

Patent #:	6850614	Issue Dt:	02/01/2005	Application #:	09354837	Filing Dt:	07/16/1999
Title:	METHOD FOR PROVIDING CONSOLIDATED SPECIFICATION AND HANDLING OF MULTIMEDIA CALL PROMPTS

2

Patent #:	7136475	Issue Dt:	11/14/2006	Application #:	09360719	Filing Dt:	07/27/1999
Title:	CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS

3

Patent #:	6349137	Issue Dt:	02/19/2002	Application #:	09369215	Filing Dt:	08/05/1999
Title:	APPARATUS AND METHOD FOR PROVIDING SUPPORT SOFTWARE FOR AN AGENT WORKSTATION OF AN AUTOMATIC CALL DISTRIBUTOR

4

Patent #:	7228281	Issue Dt:	06/05/2007	Application #:	09379385	Filing Dt:	08/23/1999
Title:	METHOD AND PROCESS FOR ACCUMULATING AND SUMMARIZING DATA FOR DEFINED TIME INTERVALS WITHIN A CUSTOMER INTERACTION SYSTEM

5

Patent #:	7228281	Issue Dt:	06/05/2007	Application #:	09379385	Filing Dt:	08/23/1999
Title:	METHOD AND PROCESS FOR ACCUMULATING AND SUMMARIZING DATA FOR DEFINED TIME INTERVALS WITHIN A CUSTOMER INTERACTION SYSTEM

6

Patent #:	6442269	Issue Dt:	08/27/2002	Application #:	09379386	Filing Dt:	08/23/1999
Title:	METHOD AND APPARATUS FOR INTEGRATING BUSINESS DATA AND TRANSACTION DATA IN A TRANSACTION PROCESSING ENVIRONMENT

7

Patent #:	6718022	Issue Dt:	04/06/2004	Application #:	09379563	Filing Dt:	08/23/1999
Title:	METHOD AND APPARATUS FOR UNIVERSAL CALL IDENTIFICATION

8

Patent #:	6584191	Issue Dt:	06/24/2003	Application #:	09384789	Filing Dt:	08/27/1999
Title:	STAFFING-BASED PERCENTAGE-ALLOCATION ROUTING USING REAL-TIME DATA

9

Patent #:	6798766	Issue Dt:	09/28/2004	Application #:	09384840	Filing Dt:	08/27/1999
Title:	NETWORK TRANSFER SYSTEM

10

Patent #:	6438710	Issue Dt:	08/20/2002	Application #:	09386794	Filing Dt:	08/31/1999
Title:	CIRCUIT AND METHOD FOR IMPROVING MEMORY INTEGRITY IN A MICROPROCESSOR BASED APPLICATION

11

Patent #:	6731609	Issue Dt:	05/04/2004	Application #:	09387322	Filing Dt:	08/31/1999
Title:	TELEPHONY SYSTEM FOR CONDUCTING MULTIMEDIA TELEPHONIC CONFERENCES OVER A PACKET-BASED NETWORK

12

Patent #:	6587557	Issue Dt:	07/01/2003	Application #:	09391254	Filing Dt:	09/07/1999
Title:	SYSTEM AND METHOD OF DISTRIBUTING OUTBOUND TELEPHONY SERVICES OVER A COMPUTER NETWORK

13

Patent #:	7068642	Issue Dt:	06/27/2006	Application #:	09398222	Filing Dt:	09/17/1999
Title:	SYSTEM AND METHOD OF PROPAGATING EXCLUSION RECORDS IN A NETWORKED COMPUTER TELEPHONY INTEGRATION SYSTEM

14

Patent #:	6282284	Issue Dt:	08/28/2001	Application #:	09399528	Filing Dt:	09/20/1999
Title:	METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK

15

Patent #:	6546023	Issue Dt:	04/08/2003	Application #:	09405585	Filing Dt:	09/27/1999
Title:	SWITCH VOICE/DATA SERVICE EXTENSION TO REMOTE FACILITIES

16

Patent #:	6332082	Issue Dt:	12/18/2001	Application #:	09415090	Filing Dt:	10/08/1999
Title:	PERSONAL COMMUNICATOR TELEPHONE SYSTEM

17

Patent #:	6654458	Issue Dt:	11/25/2003	Application #:	09418178	Filing Dt:	10/13/1999
Title:	ADMINISTRATION AND CONTROL OF AN AUTOMATIC CALL DISTRIBUTOR BY A REMOTELY LOCATED SUPERVISOR

18

Patent #:	6766012	Issue Dt:	07/20/2004	Application #:	09421699	Filing Dt:	10/20/1999
Title:	SYSTEM AND METHOD FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN BASED ON AGENT PRODUCTIVITY

19

Patent #:	6600821	Issue Dt:	07/29/2003	Application #:	09426615	Filing Dt:	10/26/1999
Title:	SYSTEM AND METHOD FOR AUTOMATICALLY DETECTING PROBLEMATIC CALLS

20

Patent #:	6775378	Issue Dt:	08/10/2004	Application #:	09426677	Filing Dt:	10/25/1999
Title:	BLENDED AGENT CONTACT CENTER

21

Patent #:	6549769	Issue Dt:	04/15/2003	Application #:	09429822	Filing Dt:	10/29/1999
Title:	SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM

22

Patent #:	7046789	Issue Dt:	05/16/2006	Application #:	09431017	Filing Dt:	11/01/1999
Title:	TRACM-TASK & RESOURCE AUTOMATION FOR CALL CENTER MANAGEMENT

23

Patent #:	6914896	Issue Dt:	07/05/2005	Application #:	09434640	Filing Dt:	11/05/1999
Title:	EMERGENCY SERVICES MANAGEMENT NETWORK UTILIZING BROADBAND VOICE OVER DATA NETWORKS

24

Patent #:	6832203	Issue Dt:	12/14/2004	Application #:	09435223	Filing Dt:	11/05/1999
Title:	SKILLS BASED CONTACT ROUTING

25

Patent #:	6480601	Issue Dt:	11/12/2002	Application #:	09438445	Filing Dt:	11/12/1999
Title:	VOICE AND DATA TRANSFER FROM OUTBOUND CALL PLATFORM TO INBOUND CALL PLATFORM

26

Patent #:	7230927	Issue Dt:	06/12/2007	Application #:	09456166	Filing Dt:	12/07/1999
Title:	NON-BLOCKING EXPANDABLE CALL CENTER ARCHITECTURE

27

Patent #:	6574330	Issue Dt:	06/03/2003	Application #:	09460192	Filing Dt:	12/10/1999
Title:	BUS INTERFACE FOR AUTOMATIC CALL DISTRIBUTOR

28

Patent #:	6868395	Issue Dt:	03/15/2005	Application #:	09469587	Filing Dt:	12/22/1999
Title:	BUSINESS TRANSACTIONS USING THE INTERNET

29

Patent #:	6816733	Issue Dt:	11/09/2004	Application #:	09476750	Filing Dt:	12/30/1999
Title:	TRACKING AGENT CALL PROCESSING LOCATIONS IN CONNECTION WITH AN AUTOMATIC CALL DISTRIBUTION SYSTEM

30

Patent #:	7349843	Issue Dt:	03/25/2008	Application #:	09484140	Filing Dt:	01/18/2000
Title:	AUTOMATIC CALL DISTRIBUTOR WITH LANGUAGE BASED ROUTING SYSTEM AND METHOD

31

Patent #:	6678266	Issue Dt:	01/13/2004	Application #:	09487835	Filing Dt:	01/19/2000
Title:	ACD WITH PACKET DATA BASED AGENT INTERCONNECT

32

Patent #:	6574332	Issue Dt:	06/03/2003	Application #:	09489631	Filing Dt:	01/24/2000
Title:	AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT LOG-ON WITH PSEUDO-PORT

33

Patent #:	6771764	Issue Dt:	08/03/2004	Application #:	09491828	Filing Dt:	01/26/2000
Title:	SCHEDULE BASED TRANSACTION ROUTING

34

Patent #:	6744879	Issue Dt:	06/01/2004	Application #:	09496639	Filing Dt:	02/02/2000
Title:	PROFIT-BASED METHOD OF ASSIGNING CALLS IN A TRANSACTION PROCESSING SYSTEM

35

Patent #:	7043009	Issue Dt:	05/09/2006	Application #:	09499817	Filing Dt:	02/08/2000
Title:	PROVIDING CUSTOMER DATA TO AN AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT

36

Patent #:	6366665	Issue Dt:	04/02/2002	Application #:	09505206	Filing Dt:	02/16/2000
Title:	REMOTE ACD DATA BASE MODIFICATION VIA TELEPHONE

37

Patent #:	6289083	Issue Dt:	09/11/2001	Application #:	09505210	Filing Dt:	02/16/2000
Title:	Method of identifying a location of a source of an emergency call in a call center environment

38

Patent #:	6990524	Issue Dt:	01/24/2006	Application #:	09505318	Filing Dt:	02/16/2000
Title:	ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS

39

Patent #:	6577727	Issue Dt:	06/10/2003	Application #:	09510740	Filing Dt:	02/22/2000
Title:	ACD TIER BASED ROUTING

40

Patent #:	6901077	Issue Dt:	05/31/2005	Application #:	09511526	Filing Dt:	02/23/2000
Title:	TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS

41

Patent #:	6590971	Issue Dt:	07/08/2003	Application #:	09516074	Filing Dt:	03/01/2000
Title:	AUTOMATIC CALL DISTRIBUTION SYSTEM CONTACT ROUTING WITH MEDIA-PORT

42

Patent #:	6744878	Issue Dt:	06/01/2004	Application #:	09517221	Filing Dt:	03/02/2000
Title:	REAL-TIME TRANSACTION ROUTING AUGMENTED WITH FORECAST DATA AND AGENT SCHEDULES

43

Patent #:	6707906	Issue Dt:	03/16/2004	Application #:	09524656	Filing Dt:	03/13/2000
Title:	OUTBOUND CALLING SYSTEM IN A CONTACT CENTER

44

Patent #:	6625259	Issue Dt:	09/23/2003	Application #:	09537141	Filing Dt:	03/29/2000
Title:	PACKET TELEPHONY GATEWAY FOR HEARING IMPAIRED RELAY SERVICES

45

Patent #:	6751310	Issue Dt:	06/15/2004	Application #:	09543698	Filing Dt:	04/05/2000
Title:	SYSTEM AND METHOD FOR PRIORITIZING TELEPHONE CALL CAMPAIGNS BASED ON CAMPAIGN PRODUCTIVITY

46

Patent #:	6308154	Issue Dt:	10/23/2001	Application #:	09549057	Filing Dt:	04/13/2000
Title:	Method of natural language communication using a mark-up language

47

Patent #:	7221377	Issue Dt:	05/22/2007	Application #:	09557264	Filing Dt:	04/24/2000
Title:	APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM

48

Patent #:	7221377	Issue Dt:	05/22/2007	Application #:	09557264	Filing Dt:	04/24/2000
Title:	APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM

49

Patent #:	7739325	Issue Dt:	06/15/2010	Application #:	09557334	Filing Dt:	04/24/2000
Title:	APPARATUS AND METHOD FOR EXTENSIBLE REAL-TIME WORKFLOWS

50

Patent #:	6865716	Issue Dt:	03/08/2005	Application #:	09566242	Filing Dt:	05/05/2000
Title:	METHOD AND APPARATUS FOR DYNAMIC LOCALIZATION OF DOCUMENTS

51

Patent #:	6944677	Issue Dt:	09/13/2005	Application #:	09567255	Filing Dt:	05/09/2000
Title:	COMMON USER PROFILE SERVER AND METHOD

52

Patent #:	6760745	Issue Dt:	07/06/2004	Application #:	09572016	Filing Dt:	05/16/2000
Title:	WEB SERVER REPLICATED MINI-FILTER

53

Patent #:	6430597	Issue Dt:	08/06/2002	Application #:	09574389	Filing Dt:	05/19/2000
Title:	METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS

54

Patent #:	6925633	Issue Dt:	08/02/2005	Application #:	09583311	Filing Dt:	05/30/2000
Title:	METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS

55

Patent #:	6987846	Issue Dt:	01/17/2006	Application #:	09584306	Filing Dt:	05/31/2000
Title:	SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER

56

Patent #:	6766011	Issue Dt:	07/20/2004	Application #:	09595697	Filing Dt:	06/16/2000
Title:	METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER

57

Patent #:	7406515	Issue Dt:	07/29/2008	Application #:	09604199	Filing Dt:	06/27/2000
Title:	SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT

58

Patent #:	6654798	Issue Dt:	11/25/2003	Application #:	09611611	Filing Dt:	07/07/2000
Title:	AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS

59

Patent #:	7085719	Issue Dt:	08/01/2006	Application #:	09615266	Filing Dt:	07/13/2000
Title:	VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT

60

Patent #:	6598021	Issue Dt:	07/22/2003	Application #:	09615392	Filing Dt:	07/13/2000
Title:	METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT

61

Patent #:	6708215	Issue Dt:	03/16/2004	Application #:	09632095	Filing Dt:	08/02/2000
Title:	METHOD AND SYSTEM FOR INITIATING AN OUTBOUND COMMUNICATION FROM A SERVICE PROVIDER RESPONSIVE TO A USER ACTIVITY WITH RESPECT TO A NETWORK RESOURCE

62

Patent #:	6778951	Issue Dt:	08/17/2004	Application #:	09634350	Filing Dt:	08/09/2000
Title:	INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE

63

Patent #:	6947988	Issue Dt:	09/20/2005	Application #:	09637969	Filing Dt:	08/11/2000
Title:	METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER

64

Patent #:	6883170	Issue Dt:	04/19/2005	Application #:	09651438	Filing Dt:	08/30/2000
Title:	METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE

65

Patent #:	6931112	Issue Dt:	08/16/2005	Application #:	09652978	Filing Dt:	08/31/2000
Title:	USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS

66

Patent #:	6810077	Issue Dt:	10/26/2004	Application #:	09664620	Filing Dt:	09/19/2000
Title:	SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION

67

Patent #:	6804668	Issue Dt:	10/12/2004	Application #:	09669983	Filing Dt:	09/26/2000
Title:	NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION

68

Patent #:	6970821	Issue Dt:	11/29/2005	Application #:	09670093	Filing Dt:	09/26/2000
Title:	METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS

69

Patent #:	8041023	Issue Dt:	10/18/2011	Application #:	09675597	Filing Dt:	09/29/2000
Title:	SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER

70

Patent #:	6754236	Issue Dt:	06/22/2004	Application #:	09677990	Filing Dt:	10/03/2000
Title:	SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED

71

Patent #:	6889222	Issue Dt:	05/03/2005	Application #:	09752896	Filing Dt:	12/26/2000
Title:	METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE

72

Patent #:	NONE	Issue Dt:		Application #:	09776478	Filing Dt:	02/02/2001
Publication #:	US20020107910	Pub Dt:	08/08/2002
Title:	Client/server two-way communication system framework under HTTP protocol

73

Patent #:	6778660	Issue Dt:	08/17/2004	Application #:	09827848	Filing Dt:	04/06/2001
Publication #:	US20020146110	Pub Dt:	10/10/2002
Title:	CUSTOMER INTERACTION SYSTEM

74

Patent #:	7599350	Issue Dt:	10/06/2009	Application #:	09846544	Filing Dt:	05/01/2001
Publication #:	US20030123430	Pub Dt:	07/03/2003
Title:	PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM

75

Patent #:	6871212	Issue Dt:	03/22/2005	Application #:	09855860	Filing Dt:	05/14/2001
Publication #:	US20010021948	Pub Dt:	09/13/2001
Title:	A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL

76

Patent #:	6842515	Issue Dt:	01/11/2005	Application #:	09879423	Filing Dt:	06/12/2001
Publication #:	US20030059029	Pub Dt:	03/27/2003
Title:	MULTI-SITE RESPONSIBILITY-BASED ROUTING

77

Patent #:	7080321	Issue Dt:	07/18/2006	Application #:	09885717	Filing Dt:	06/20/2001
Publication #:	US20020047859	Pub Dt:	04/25/2002
Title:	DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS

78

Patent #:	7075900	Issue Dt:	07/11/2006	Application #:	09902205	Filing Dt:	07/10/2001
Publication #:	US20030012148	Pub Dt:	01/16/2003
Title:	SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY

79

Patent #:	6621899	Issue Dt:	09/16/2003	Application #:	09910160	Filing Dt:	07/20/2001
Publication #:	US20020021797	Pub Dt:	02/21/2002
Title:	METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK

80

Patent #:	8416943	Issue Dt:	04/09/2013	Application #:	09918902	Filing Dt:	07/31/2001
Publication #:	US20030026414	Pub Dt:	02/06/2003
Title:	SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS

81

Patent #:	7386467	Issue Dt:	06/10/2008	Application #:	09941046	Filing Dt:	08/28/2001
Publication #:	US20030046142	Pub Dt:	03/06/2003
Title:	APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE

82

Patent #:	7027572	Issue Dt:	04/11/2006	Application #:	09943587	Filing Dt:	08/30/2001
Publication #:	US20030043976	Pub Dt:	03/06/2003
Title:	SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS

83

Patent #:	6981256	Issue Dt:	12/27/2005	Application #:	09950569	Filing Dt:	09/10/2001
Publication #:	US20020073206	Pub Dt:	06/13/2002
Title:	METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION

84

Patent #:	6856680	Issue Dt:	02/15/2005	Application #:	09961875	Filing Dt:	09/24/2001
Publication #:	US20030095652	Pub Dt:	05/22/2003
Title:	CONTACT CENTER AUTOPILOT ALGORITHMS

85

Patent #:	6968368	Issue Dt:	11/22/2005	Application #:	09966688	Filing Dt:	09/28/2001
Publication #:	US20030065801	Pub Dt:	04/03/2003
Title:	STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD

86

Patent #:	6925607	Issue Dt:	08/02/2005	Application #:	09982514	Filing Dt:	10/18/2001
Publication #:	US20020145624	Pub Dt:	10/10/2002
Title:	METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES

87

Patent #:	NONE	Issue Dt:		Application #:	09992138	Filing Dt:	11/16/2001
Publication #:	US20030097339	Pub Dt:	05/22/2003
Title:	Method and apparatus for sharing customer data

88

Patent #:	6870926	Issue Dt:	03/22/2005	Application #:	09992367	Filing Dt:	11/06/2001
Publication #:	US20030086557	Pub Dt:	05/08/2003
Title:	METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS

89

Patent #:	6865267	Issue Dt:	03/08/2005	Application #:	09995027	Filing Dt:	11/27/2001
Publication #:	US20030099343	Pub Dt:	05/29/2003
Title:	METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET

90

Patent #:	7206400	Issue Dt:	04/17/2007	Application #:	09997754	Filing Dt:	11/30/2001
Publication #:	US20030103616	Pub Dt:	06/05/2003
Title:	METHOD AND SYSTEM FOR DATA FIELD REUSE

91

Patent #:	7206400	Issue Dt:	04/17/2007	Application #:	09997754	Filing Dt:	11/30/2001
Publication #:	US20030103616	Pub Dt:	06/05/2003
Title:	METHOD AND SYSTEM FOR DATA FIELD REUSE

92

Patent #:	7466686	Issue Dt:	12/16/2008	Application #:	09997912	Filing Dt:	11/30/2001
Publication #:	US20030103489	Pub Dt:	06/05/2003
Title:	MULTI-PROTOCOL AGENT TELEPHONE SYSTEM

93

Patent #:	7050820	Issue Dt:	05/23/2006	Application #:	09998249	Filing Dt:	11/30/2001
Publication #:	US20030104825	Pub Dt:	06/05/2003
Title:	TELEPHONY SYSTEM PAGING SYSTEM AND METHOD

94

Patent #:	6870925	Issue Dt:	03/22/2005	Application #:	10008175	Filing Dt:	11/13/2001
Publication #:	US20030091178	Pub Dt:	05/15/2003
Title:	METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM

95

Patent #:	7369653	Issue Dt:	05/06/2008	Application #:	10011578	Filing Dt:	11/05/2001
Publication #:	US20030086553	Pub Dt:	05/08/2003
Title:	METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER

96

Patent #:	6885744	Issue Dt:	04/26/2005	Application #:	10027197	Filing Dt:	12/20/2001
Publication #:	US20030118173	Pub Dt:	06/26/2003
Title:	METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS

97

Patent #:	7917623	Issue Dt:	03/29/2011	Application #:	10037998	Filing Dt:	01/03/2002
Publication #:	US20030126206	Pub Dt:	07/03/2003
Title:	METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION

98

Patent #:	7386115	Issue Dt:	06/10/2008	Application #:	10044868	Filing Dt:	01/10/2002
Publication #:	US20030128833	Pub Dt:	07/10/2003
Title:	COMBINED CALLER AND AGENT ENDPOINT MANAGER

99

Patent #:	7324528	Issue Dt:	01/29/2008	Application #:	10059872	Filing Dt:	01/29/2002
Publication #:	US20020181398	Pub Dt:	12/05/2002
Title:	REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT

100

Patent #:	7010115	Issue Dt:	03/07/2006	Application #:	10078049	Filing Dt:	02/19/2002
Publication #:	US20030156704	Pub Dt:	08/21/2003
Title:	SYSTEM AND METHOD FOR PREDICTIVE CONTACTS

Assignor

1

DEUTSCHE BANK TRUST COMPANY AMERICAS, AS SECOND LIEN ADMINSTRATIVE AGENT

Exec Dt:

05/07/2010

Assignees

1

ASPECT COMMUNICATIONS CORPORATION

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

2

ASPECT SOFTWARE, INC.

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

3

FIRSTPOINT CONTACT TECHNOLOGIES, LLC

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

4

ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

Correspondence name and address
	IP RESEARCH PLUS, INC.
	21 TADCASTER CIRCLE
	ATTN: PENELOPE J.A. AGODOA
	WALDORF, MD 20602

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