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Reel/Frame:	024492/0496			Pages:	57
		Recorded:	06/08/2010
Attorney Dkt #:	35703
Conveyance:	RELEASE OF SECURITY INTEREST

Total properties: 550
Page 5 of 6
Pages: 1 2 3 4 5 6

1

Patent #:	7606909	Issue Dt:	10/20/2009	Application #:	10081560	Filing Dt:	02/20/2002
Title:	METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER

2

Patent #:	NONE	Issue Dt:		Application #:	10090499	Filing Dt:	03/04/2002
Publication #:	US20040203629	Pub Dt:	10/14/2004
Title:	Intelligent interactive voice response unit

3

Patent #:	6708039	Issue Dt:	03/16/2004	Application #:	10090533	Filing Dt:	03/04/2002
Publication #:	US20020090964	Pub Dt:	07/11/2002
Title:	SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM

4

Patent #:	NONE	Issue Dt:		Application #:	10093192	Filing Dt:	03/07/2002
Publication #:	US20030172185	Pub Dt:	09/11/2003
Title:	Method and system for adding text data to data communication sessions

5

Patent #:	NONE	Issue Dt:		Application #:	10093304	Filing Dt:	03/07/2002
Publication #:	US20030171995	Pub Dt:	09/11/2003
Title:	Method and system for transacting and negotiating business over a communication network using an infomediary computer

6

Patent #:	6868153	Issue Dt:	03/15/2005	Application #:	10096235	Filing Dt:	03/12/2002
Publication #:	US20030174829	Pub Dt:	09/18/2003
Title:	CUSTOMER TOUCH-POINT SCORING SYSTEM

7

Patent #:	7324640	Issue Dt:	01/29/2008	Application #:	10099784	Filing Dt:	03/15/2002
Publication #:	US20030174831	Pub Dt:	09/18/2003
Title:	TRANSACTION OUTCOME STATE MAPPING

8

Patent #:	6748074	Issue Dt:	06/08/2004	Application #:	10100969	Filing Dt:	03/19/2002
Publication #:	US20020191776	Pub Dt:	12/19/2002
Title:	SYSTEM AND METHOD FOR PURGING A CALL LIST

9

Patent #:	7197132	Issue Dt:	03/27/2007	Application #:	10103454	Filing Dt:	03/21/2002
Publication #:	US20030179877	Pub Dt:	09/25/2003
Title:	ADAPTIVE TRANSACTION GUIDANCE

10

Patent #:	7043521	Issue Dt:	05/09/2006	Application #:	10103479	Filing Dt:	03/21/2002
Publication #:	US20030217097	Pub Dt:	11/20/2003
Title:	SEARCH AGENT FOR SEARCHING THE INTERNET

11

Patent #:	NONE	Issue Dt:		Application #:	10107632	Filing Dt:	03/27/2002
Publication #:	US20020143878	Pub Dt:	10/03/2002
Title:	Collaboration between two computing devices

12

Patent #:	6961419	Issue Dt:	11/01/2005	Application #:	10114487	Filing Dt:	04/02/2002
Publication #:	US20030185381	Pub Dt:	10/02/2003
Title:	CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS

13

Patent #:	NONE	Issue Dt:		Application #:	10118882	Filing Dt:	04/09/2002
Publication #:	US20030191632	Pub Dt:	10/09/2003
Title:	Utilization of agent idle time in a communication system

14

Patent #:	6771746	Issue Dt:	08/03/2004	Application #:	10150890	Filing Dt:	05/16/2002
Publication #:	US20030215066	Pub Dt:	11/20/2003
Title:	METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION

15

Patent #:	6941320	Issue Dt:	09/06/2005	Application #:	10151489	Filing Dt:	05/18/2002
Publication #:	US20030145019	Pub Dt:	07/31/2003
Title:	CONTACT CENTER DYNAMIC RECORD DELIVERY

16

Patent #:	7027585	Issue Dt:	04/11/2006	Application #:	10156406	Filing Dt:	05/28/2002
Publication #:	US20030223571	Pub Dt:	12/04/2003
Title:	WEB CALLBACK THROUGH MULTIMEDIA DEVICES

17

Patent #:	7395310	Issue Dt:	07/01/2008	Application #:	10188432	Filing Dt:	07/03/2002
Title:	METHOD AND APPARATUS TO QUEUE A PLURALITY OF TRANSACTION MESSAGES

18

Patent #:	7190774	Issue Dt:	03/13/2007	Application #:	10196775	Filing Dt:	07/16/2002
Publication #:	US20030068029	Pub Dt:	04/10/2003
Title:	USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS

19

Patent #:	7457403	Issue Dt:	11/25/2008	Application #:	10214674	Filing Dt:	08/08/2002
Publication #:	US20040028211	Pub Dt:	02/12/2004
Title:	METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM

20

Patent #:	NONE	Issue Dt:		Application #:	10228980	Filing Dt:	08/27/2002
Publication #:	US20040042611	Pub Dt:	03/04/2004
Title:	Method and apparatus for inquiry resolution in a transaction processing system

21

Patent #:	6931119	Issue Dt:	08/16/2005	Application #:	10231623	Filing Dt:	08/30/2002
Publication #:	US20040042612	Pub Dt:	03/04/2004
Title:	APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION

22

Patent #:	7453830	Issue Dt:	11/18/2008	Application #:	10235751	Filing Dt:	09/05/2002
Publication #:	US20040047302	Pub Dt:	03/11/2004
Title:	INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD

23

Patent #:	7058578	Issue Dt:	06/06/2006	Application #:	10253094	Filing Dt:	09/24/2002
Publication #:	US20040059580	Pub Dt:	03/25/2004
Title:	MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM

24

Patent #:	7492888	Issue Dt:	02/17/2009	Application #:	10253120	Filing Dt:	09/24/2002
Publication #:	US20040057570	Pub Dt:	03/25/2004
Title:	METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES

25

Patent #:	7151826	Issue Dt:	12/19/2006	Application #:	10259356	Filing Dt:	09/27/2002
Publication #:	US20040062363	Pub Dt:	04/01/2004
Title:	THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM

26

Patent #:	7460659	Issue Dt:	12/02/2008	Application #:	10259358	Filing Dt:	09/27/2002
Publication #:	US20040062381	Pub Dt:	04/01/2004
Title:	BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM

27

Patent #:	6959080	Issue Dt:	10/25/2005	Application #:	10259359	Filing Dt:	09/27/2002
Publication #:	US20040062364	Pub Dt:	04/01/2004
Title:	METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION

28

Patent #:	6853721	Issue Dt:	02/08/2005	Application #:	10260831	Filing Dt:	09/30/2002
Publication #:	US20030081757	Pub Dt:	05/01/2003
Title:	CONTACT CENTER AUTOPILOT ARCHITECTURE

29

Patent #:	6970559	Issue Dt:	11/29/2005	Application #:	10261058	Filing Dt:	09/30/2002
Publication #:	US20040062385	Pub Dt:	04/01/2004
Title:	METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS

30

Patent #:	7739329	Issue Dt:	06/15/2010	Application #:	10278367	Filing Dt:	10/23/2002
Publication #:	US20040083267	Pub Dt:	04/29/2004
Title:	WEB ASSISTANT

31

Patent #:	NONE	Issue Dt:		Application #:	10278368	Filing Dt:	10/23/2002
Publication #:	US20040081311	Pub Dt:	04/29/2004
Title:	Method abandoned call rescue

32

Patent #:	7363588	Issue Dt:	04/22/2008	Application #:	10285868	Filing Dt:	11/01/2002
Publication #:	US20040085344	Pub Dt:	05/06/2004
Title:	GUI FOR ORGANIZATIONAL ENVIRONMENT

33

Patent #:	NONE	Issue Dt:		Application #:	10293666	Filing Dt:	11/12/2002
Publication #:	US20030069937	Pub Dt:	04/10/2003
Title:	Method and apparatus for establishing connections

34

Patent #:	NONE	Issue Dt:		Application #:	10295275	Filing Dt:	11/15/2002
Publication #:	US20040098274	Pub Dt:	05/20/2004
Title:	System and method for predicting customer contact outcomes

35

Patent #:	7184540	Issue Dt:	02/27/2007	Application #:	10304872	Filing Dt:	11/26/2002
Publication #:	US20040101127	Pub Dt:	05/27/2004
Title:	PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM

36

Patent #:	NONE	Issue Dt:		Application #:	10304873	Filing Dt:	11/26/2002
Publication #:	US20040103038	Pub Dt:	05/27/2004
Title:	Virtual reality enabled transaction processing system

37

Patent #:	7274685	Issue Dt:	09/25/2007	Application #:	10306544	Filing Dt:	11/27/2002
Title:	SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM

38

Patent #:	7460651	Issue Dt:	12/02/2008	Application #:	10320002	Filing Dt:	12/16/2002
Publication #:	US20040114573	Pub Dt:	06/17/2004
Title:	CONTACT IDENTIFIER FOR MESSAGE TYPES

39

Patent #:	NONE	Issue Dt:		Application #:	10403583	Filing Dt:	03/31/2003
Publication #:	US20040193468	Pub Dt:	09/30/2004
Title:	System for optimizing business rule resources

40

Patent #:	7236583	Issue Dt:	06/26/2007	Application #:	10442000	Filing Dt:	05/20/2003
Publication #:	US20040234066	Pub Dt:	11/25/2004
Title:	SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT

41

Patent #:	7236583	Issue Dt:	06/26/2007	Application #:	10442000	Filing Dt:	05/20/2003
Publication #:	US20040234066	Pub Dt:	11/25/2004
Title:	SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT

42

Patent #:	NONE	Issue Dt:		Application #:	10447250	Filing Dt:	05/27/2003
Publication #:	US20050111653	Pub Dt:	05/26/2005
Title:	Instant message processing in a customer interaction system

43

Patent #:	8402070	Issue Dt:	03/19/2013	Application #:	10449872	Filing Dt:	05/30/2003
Publication #:	US20040111310	Pub Dt:	06/10/2004
Title:	TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS

44

Patent #:	NONE	Issue Dt:		Application #:	10453852	Filing Dt:	06/03/2003
Publication #:	US20040133434	Pub Dt:	07/08/2004
Title:	Method and apparatus for providing result-oriented customer service

45

Patent #:	NONE	Issue Dt:		Application #:	10459042	Filing Dt:	06/11/2003
Publication #:	US20030198332	Pub Dt:	10/23/2003
Title:	Method and apparatus for controlling a contact center

46

Patent #:	NONE	Issue Dt:		Application #:	10459043	Filing Dt:	06/11/2003
Publication #:	US20030198333	Pub Dt:	10/23/2003
Title:	Method and apparatus for controlling a contact center

47

Patent #:	NONE	Issue Dt:		Application #:	10459087	Filing Dt:	06/11/2003
Publication #:	US20030210777	Pub Dt:	11/13/2003
Title:	Method and apparatus for controlling a contact center

48

Patent #:	6850613	Issue Dt:	02/01/2005	Application #:	10464305	Filing Dt:	06/17/2003
Publication #:	US20030215083	Pub Dt:	11/20/2003
Title:	CUSTOMER SERVICE REQUEST ALLOCATIONS BASED UPON REAL-TIME DATA AND FORECAST DATA

49

Patent #:	7761323	Issue Dt:	07/20/2010	Application #:	10546460	Filing Dt:	08/19/2005
Publication #:	US20060167729	Pub Dt:	07/27/2006
Title:	METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK

50

Patent #:	7773740	Issue Dt:	08/10/2010	Application #:	10616016	Filing Dt:	07/09/2003
Publication #:	US20050008139	Pub Dt:	01/13/2005
Title:	AGENT REGISTRATION AND BIDDING SYSTEM

51

Patent #:	NONE	Issue Dt:		Application #:	10624223	Filing Dt:	07/22/2003
Publication #:	US20050021529	Pub Dt:	01/27/2005
Title:	Transaction time tracking and reporting system

52

Patent #:	NONE	Issue Dt:		Application #:	10648923	Filing Dt:	08/27/2003
Publication #:	US20040105534	Pub Dt:	06/03/2004
Title:	System and method for providing informative communication

53

Patent #:	7058169	Issue Dt:	06/06/2006	Application #:	10649539	Filing Dt:	08/27/2003
Publication #:	US20050047583	Pub Dt:	03/03/2005
Title:	SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM

54

Patent #:	NONE	Issue Dt:		Application #:	10651329	Filing Dt:	08/28/2003
Publication #:	US20050047394	Pub Dt:	03/03/2005
Title:	Automatic contact navigation system

55

Patent #:	7095840	Issue Dt:	08/22/2006	Application #:	10659809	Filing Dt:	09/11/2003
Publication #:	US20050074108	Pub Dt:	04/07/2005
Title:	METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK

56

Patent #:	7519689	Issue Dt:	04/14/2009	Application #:	10660418	Filing Dt:	09/10/2003
Publication #:	US20050055458	Pub Dt:	03/10/2005
Title:	METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP

57

Patent #:	7552166	Issue Dt:	06/23/2009	Application #:	10660881	Filing Dt:	09/11/2003
Publication #:	US20040073670	Pub Dt:	04/15/2004
Title:	METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK

58

Patent #:	7929670	Issue Dt:	04/19/2011	Application #:	10673776	Filing Dt:	09/29/2003
Publication #:	US20050068940	Pub Dt:	03/31/2005
Title:	CONTACT MANIPULATON AND RETRIEVAL SYSTEM

59

Patent #:	7095825	Issue Dt:	08/22/2006	Application #:	10675316	Filing Dt:	09/30/2003
Publication #:	US20050069094	Pub Dt:	03/31/2005
Title:	MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS

60

Patent #:	8655837	Issue Dt:	02/18/2014	Application #:	10675371	Filing Dt:	09/30/2003
Publication #:	US20050071178	Pub Dt:	03/31/2005
Title:	DATA SESSION NOTIFICATION MEANS AND METHOD

61

Patent #:	NONE	Issue Dt:		Application #:	10687956	Filing Dt:	10/17/2003
Publication #:	US20050086290	Pub Dt:	04/21/2005
Title:	Method and system to provide expert support with a customer interaction system

62

Patent #:	7190775	Issue Dt:	03/13/2007	Application #:	10697670	Filing Dt:	10/29/2003
Publication #:	US20050094795	Pub Dt:	05/05/2005
Title:	HIGH QUALITY AUDIO CONFERENCING WITH ADAPTIVE BEAMFORMING

63

Patent #:	7822016	Issue Dt:	10/26/2010	Application #:	10760577	Filing Dt:	01/20/2004
Publication #:	US20050157731	Pub Dt:	07/21/2005
Title:	IP ACD USING SIP FORMAT

64

Patent #:	8028084	Issue Dt:	09/27/2011	Application #:	10761012	Filing Dt:	01/20/2004
Publication #:	US20050188110	Pub Dt:	08/25/2005
Title:	IP ACD USING BUFFER SERVER

65

Patent #:	7373387	Issue Dt:	05/13/2008	Application #:	10788231	Filing Dt:	02/26/2004
Publication #:	US20050193071	Pub Dt:	09/01/2005
Title:	SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME

66

Patent #:	7149209	Issue Dt:	12/12/2006	Application #:	10818764	Filing Dt:	04/06/2004
Publication #:	US20040193404	Pub Dt:	09/30/2004
Title:	SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS

67

Patent #:	NONE	Issue Dt:		Application #:	10825570	Filing Dt:	04/15/2004
Publication #:	US20050232408	Pub Dt:	10/20/2005
Title:	System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies

68

Patent #:	8068597	Issue Dt:	11/29/2011	Application #:	10831993	Filing Dt:	04/26/2004
Publication #:	US20050238162	Pub Dt:	10/27/2005
Title:	METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE

69

Patent #:	7562052	Issue Dt:	07/14/2009	Application #:	10862286	Filing Dt:	06/07/2004
Publication #:	US20050273443	Pub Dt:	12/08/2005
Title:	SECURE CUSTOMER COMMUNICATION METHOD AND SYSTEM

70

Patent #:	7995611	Issue Dt:	08/09/2011	Application #:	10879691	Filing Dt:	06/29/2004
Publication #:	US20050286494	Pub Dt:	12/29/2005
Title:	METHOD AND APPARATUS FOR DYNAMIC VOIP PHONE PROTOCOL SELECTION

71

Patent #:	7813489	Issue Dt:	10/12/2010	Application #:	10883153	Filing Dt:	06/30/2004
Publication #:	US20060002538	Pub Dt:	01/05/2006
Title:	SYSTEM AND METHOD FOR MINIMIZING QUEUE CALLBACK FAULTS

72

Patent #:	7085368	Issue Dt:	08/01/2006	Application #:	10888061	Filing Dt:	07/09/2004
Publication #:	US20060008070	Pub Dt:	01/12/2006
Title:	METHOD OF PROVIDING A SCREEN-POP VIA SIP

73

Patent #:	7532615	Issue Dt:	05/12/2009	Application #:	10900223	Filing Dt:	07/27/2004
Publication #:	US20060023864	Pub Dt:	02/02/2006
Title:	UNIVERSAL AGENT LOG-IN USING A SIP REGISTRAR

74

Patent #:	8073130	Issue Dt:	12/06/2011	Application #:	10900842	Filing Dt:	07/28/2004
Publication #:	US20060023866	Pub Dt:	02/02/2006
Title:	CUSTOMER AUTOMATED RESPONSE SYSTEM

75

Patent #:	7809118	Issue Dt:	10/05/2010	Application #:	10901930	Filing Dt:	07/29/2004
Publication #:	US20060023867	Pub Dt:	02/02/2006
Title:	SYSTEM AND METHOD FOR VOICE AND DATA CONVERGENCE

76

Patent #:	8539034	Issue Dt:	09/17/2013	Application #:	10902451	Filing Dt:	07/29/2004
Publication #:	US20060026241	Pub Dt:	02/02/2006
Title:	System and method for bulk data messaging

77

Patent #:	7961867	Issue Dt:	06/14/2011	Application #:	10902621	Filing Dt:	07/29/2004
Publication #:	US20060023868	Pub Dt:	02/02/2006
Title:	PEER TO PEER APPLICATION PROCESSOR

78

Patent #:	NONE	Issue Dt:		Application #:	10903466	Filing Dt:	07/30/2004
Publication #:	US20060026053	Pub Dt:	02/02/2006
Title:	Goal tender system and method

79

Patent #:	8634537	Issue Dt:	01/21/2014	Application #:	10919166	Filing Dt:	08/16/2004
Publication #:	US20060034257	Pub Dt:	02/16/2006
Title:	Method of routing calls from a contact center

80

Patent #:	7751550	Issue Dt:	07/06/2010	Application #:	10919194	Filing Dt:	08/16/2004
Publication #:	US20060036607	Pub Dt:	02/16/2006
Title:	METHOD OF PROVIDING STATUS INFORMATION WITHIN AN ACD

81

Patent #:	7564846	Issue Dt:	07/21/2009	Application #:	10929872	Filing Dt:	08/30/2004
Publication #:	US20060045067	Pub Dt:	03/02/2006
Title:	METHOD OF COLLECTING COMMUNICATION SYSTEM INFORMATION

82

Patent #:	NONE	Issue Dt:		Application #:	10930997	Filing Dt:	08/31/2004
Publication #:	US20060048135	Pub Dt:	03/02/2006
Title:	Method of monitoring and controlling applications in an ACD

83

Patent #:	7668303	Issue Dt:	02/23/2010	Application #:	10930999	Filing Dt:	08/31/2004
Publication #:	US20060045255	Pub Dt:	03/02/2006
Title:	CALL TRACKING USING SIP PRESENCE MECHANISM

84

Patent #:	7688961	Issue Dt:	03/30/2010	Application #:	10948951	Filing Dt:	09/24/2004
Publication #:	US20050091444	Pub Dt:	04/28/2005
Title:	EFFICIENT MULTIPLEX CONFERENCING ENGINE

85

Patent #:	NONE	Issue Dt:		Application #:	10950239	Filing Dt:	09/24/2004
Publication #:	US20060075069	Pub Dt:	04/06/2006
Title:	Method and system to provide message communication between different application clients running on a desktop

86

Patent #:	7003462	Issue Dt:	02/21/2006	Application #:	10955880	Filing Dt:	09/30/2004
Publication #:	US20050119893	Pub Dt:	06/02/2005
Title:	VOICE FILTER FOR NORMALIZING AND AGENT'S EMOTIONAL RESPONSE

87

Patent #:	7975009	Issue Dt:	07/05/2011	Application #:	10973000	Filing Dt:	10/25/2004
Publication #:	US20060089971	Pub Dt:	04/27/2006
Title:	INSTANT MESSAGE CONTACT ROUTER

88

Patent #:	7330429	Issue Dt:	02/12/2008	Application #:	10974342	Filing Dt:	10/27/2004
Publication #:	US20060088024	Pub Dt:	04/27/2006
Title:	METHOD AND APPARATUS FOR INTERNET PROTOCOL TRANSACTION ROUTING

89

Patent #:	NONE	Issue Dt:		Application #:	10979533	Filing Dt:	11/02/2004
Publication #:	US20060093125	Pub Dt:	05/04/2006
Title:	Messaging presence for non-messaging devices

90

Patent #:	7853653	Issue Dt:	12/14/2010	Application #:	10981292	Filing Dt:	11/03/2004
Publication #:	US20060093126	Pub Dt:	05/04/2006
Title:	METHOD OF TRACKING E-MAIL HANDLING BY A REMOTE AGENT OF AN AUTOMATIC CONTACT DISTRIBUTOR

91

Patent #:	7590107	Issue Dt:	09/15/2009	Application #:	10984103	Filing Dt:	11/09/2004
Publication #:	US20060098637	Pub Dt:	05/11/2006
Title:	TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE

92

Patent #:	7215745	Issue Dt:	05/08/2007	Application #:	10988790	Filing Dt:	11/15/2004
Publication #:	US20060104425	Pub Dt:	05/18/2006
Title:	GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM

93

Patent #:	7215745	Issue Dt:	05/08/2007	Application #:	10988790	Filing Dt:	11/15/2004
Publication #:	US20060104425	Pub Dt:	05/18/2006
Title:	GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM

94

Patent #:	8184547	Issue Dt:	05/22/2012	Application #:	10991757	Filing Dt:	11/18/2004
Publication #:	US20060104213	Pub Dt:	05/18/2006
Title:	DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES

95

Patent #:	NONE	Issue Dt:		Application #:	10992965	Filing Dt:	11/19/2004
Publication #:	US20060109973	Pub Dt:	05/25/2006
Title:	Method for conveying call origination information in a predictive dialing environment

96

Patent #:	7778405	Issue Dt:	08/17/2010	Application #:	10999403	Filing Dt:	11/30/2004
Publication #:	US20060115073	Pub Dt:	06/01/2006
Title:	CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE

97

Patent #:	7702094	Issue Dt:	04/20/2010	Application #:	10999426	Filing Dt:	11/30/2004
Publication #:	US20060115074	Pub Dt:	06/01/2006
Title:	METHOD OF STORING INFORMATION WITHIN AN ACD

98

Patent #:	7729479	Issue Dt:	06/01/2010	Application #:	10999445	Filing Dt:	11/30/2004
Publication #:	US20060117098	Pub Dt:	06/01/2006
Title:	AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES

99

Patent #:	7864945	Issue Dt:	01/04/2011	Application #:	10999517	Filing Dt:	11/30/2004
Publication #:	US20060115071	Pub Dt:	06/01/2006
Title:	METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT

100

Patent #:	NONE	Issue Dt:		Application #:	10999533	Filing Dt:	11/30/2004
Publication #:	US20060117187	Pub Dt:	06/01/2006
Title:	Internet method of protecting subscriber information

Assignor

1

DEUTSCHE BANK TRUST COMPANY AMERICAS, AS SECOND LIEN ADMINSTRATIVE AGENT

Exec Dt:

05/07/2010

Assignees

1

ASPECT COMMUNICATIONS CORPORATION

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

2

ASPECT SOFTWARE, INC.

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

3

FIRSTPOINT CONTACT TECHNOLOGIES, LLC

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

4

ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.

300 APOLLO DRIVE

CHELMSFORD, MASSACHUSETTS 01824

Correspondence name and address
	IP RESEARCH PLUS, INC.
	21 TADCASTER CIRCLE
	ATTN: PENELOPE J.A. AGODOA
	WALDORF, MD 20602

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