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07/31/2012
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12475201
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05/29/2009
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12/02/2010
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Title:
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ASSISTING CONTACT CENTER AGENTS AND CUSTOMERS
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NONE
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12482279
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06/10/2009
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12/16/2010
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Title:
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11/06/2012
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12483674
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06/12/2009
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12/16/2010
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05/26/2015
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12483851
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06/12/2009
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INTERACTIVE USER INTERFACE TO COMMUNICATION-ENABLED BUSINESS PROCESS PLATFORMS METHOD AND APPARATUS
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NONE
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12484083
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06/12/2009
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12/16/2010
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Title:
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Spatial-Temporal Event Correlation for Location-Based Services
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10/07/2014
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12484094
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06/12/2009
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06/17/2010
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Title:
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LOCATION PRIVACY ENFORCEMENT IN A LOCATION-BASED SERVICES PLATFORM
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07/31/2012
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12484412
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06/15/2009
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12/16/2010
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Title:
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10/08/2013
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12486605
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06/17/2009
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12/23/2010
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Title:
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PERSONAL IDENTIFICATION AND INTERACTIVE DEVICE FOR INTERNET-BASED TEXT AND VIDEO COMMUNICATION SERVICES
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10/04/2011
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12488277
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06/19/2009
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12/23/2010
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PLUGGABLE CONTACT RESOLUTION
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06/09/2015
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12488970
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06/22/2009
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12/23/2010
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Title:
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METHOD TO SET THE FLAG AS REPLIED OR FORWARDED TO ALL REPLIED OR FORWARDED VOICE MESSAGES
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05/14/2013
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06/22/2009
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12/23/2010
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UNIFIED COMMUNICATIONS APPLIANCE
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01/31/2012
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12489569
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06/23/2009
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12/23/2010
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MECHANISMS FOR TEMPORAL BUILDING AND PARSING SIP MESSAGES
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10/09/2012
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12489574
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06/23/2009
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12/23/2010
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SIGNALING USING BINARY FORM OF SIP MESSAGES
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10/22/2013
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12490238
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06/23/2009
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12/23/2010
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Servicing Calls in Call Centers Based On Estimated Call Value
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04/09/2013
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12490247
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06/23/2009
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12/23/2010
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Title:
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SERVICING CALLS IN CALL CENTERS BASED ON CALLER GEO-LOCATION
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05/15/2012
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12493031
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06/26/2009
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12/30/2010
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INTERNAL/EXTERNAL NETWORK IDENTIFIER
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05/15/2012
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12495372
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06/30/2009
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12/30/2010
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SIP SERVLET APPLICATIONS CO-HOSTING
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04/15/2014
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07/06/2009
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09/27/2016
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12503562
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07/15/2009
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01/20/2011
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SYSTEM AND METHOD OF MERGING OF OBJECTS FROM DIFFERENT REPLICAS
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01/28/2014
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07/24/2009
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01/27/2011
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06/25/2013
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07/24/2009
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01/27/2011
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METHOD FOR MONITORING THE SAFETY OF TRAVELERS
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07/23/2013
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07/24/2009
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01/27/2011
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SYSTEM AND METHOD FOR GENERATING SEARCH TERMS
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03/05/2013
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12510479
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07/28/2009
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02/03/2011
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STATE-BASED MANAGEMENT OF MESSAGING SYSTEM JITTER BUFFERS
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10/28/2014
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12512517
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07/30/2009
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02/03/2011
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Audio/Video Monitoring Service Using Set-top Boxes and Application Servers
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07/02/2013
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12512594
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07/30/2009
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02/03/2011
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ENHANCED MOBILITY MANAGEMENT AT A MOBILE ACCESS GATEWAY
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12/31/2013
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07/31/2009
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02/03/2011
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System and Method for Comparing Packet Traces for Failed and Successful Communications
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12/31/2013
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12538674
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08/10/2009
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02/10/2011
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HIGH-ASSURANCE TELECONFERENCE AUTHENTICATION
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07/01/2014
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08/12/2009
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02/17/2011
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Teleconference Monitoring and Alerting Method
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NONE
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12540983
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08/13/2009
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02/17/2011
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Dialing Plan Analysis and Cleanup
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02/17/2015
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12542452
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08/17/2009
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02/17/2011
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WORD CLOUD AUDIO NAVIGATION
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02/03/2015
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12542466
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08/17/2009
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11/18/2010
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METHOD FOR CHARACTERIZING SYSTEM STATE USING MESSAGE LOGS
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NONE
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12542570
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08/17/2009
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02/17/2011
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Method of Password Assignment
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10/16/2012
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12543089
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08/18/2009
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02/24/2011
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CONFERENCE ANNOTATION SYSTEM
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NONE
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12543657
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08/19/2009
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02/24/2011
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System and Method for Adjusting an Audio Signal Volume Level Based on Whom is Speaking
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05/01/2012
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12543961
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08/19/2009
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02/24/2011
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ENHANCED CALL TRACING
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11/13/2012
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12543998
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08/19/2009
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02/24/2011
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FLEXIBLE DECOMPOSITION AND RECOMPOSITION OF MULTIMEDIA CONFERENCING STREAMS USING REAL-TIME CONTROL INFORMATION
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05/20/2014
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12544666
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08/20/2009
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12/23/2010
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Title:
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Data Store for Assessing Accuracy of Call Center Agent Service Time Estimates
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02/04/2014
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12545386
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08/21/2009
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02/24/2011
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MECHANISM FOR MULTISITE SERVICE STATE DESCRIPTION
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NONE
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12545413
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08/21/2009
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02/24/2011
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MECHANISM FOR FAST EVALUATION OF POLICIES IN WORK ASSIGNMENT
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10/16/2012
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12545715
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08/21/2009
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02/24/2011
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COMMUNICATIONS HISTORY LOG SYSTEM
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06/25/2013
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12547060
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08/25/2009
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03/03/2011
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Conference Waiting Room Method and Apparatus
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05/07/2013
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12547957
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08/26/2009
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03/03/2011
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FLOW THROUGH CALL CONTROL
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08/05/2014
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12548271
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08/26/2009
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Pub Dt:
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03/03/2011
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LICENSING AND CERTIFICATE DISTRIBUTION VIA SECONDARY OR DIVIDED SIGNALING COMMUNICATION PATHWAY
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07/31/2012
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12553626
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09/03/2009
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03/03/2011
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AFFECTING CALLS TO A PERSON ASSOCIATED WITH A TELECOMMUNICATIONS TERMINAL BASED ON VISUAL IMAGES AND AUDIO SAMPLES OF THE ENVIRONMENT IN THE VICINITY OF THE TELECOMMUNICATIONS TERMINAL
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Patent #:
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12/12/2017
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12553666
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09/03/2009
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03/03/2011
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INTELLIGENT MODULE SEQUENCING
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11/13/2012
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12554714
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09/04/2009
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11/04/2010
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EFFICIENT AND COST-EFFECTIVE DISTRIBUTION CALL ADMISSION CONTROL
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05/08/2012
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12557340
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09/10/2009
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03/10/2011
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SELF-CLEANING CHASSIS
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09/06/2016
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12560144
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09/15/2009
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11/04/2010
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METHOD TO BLOCK SPLIT PHONE AND GATEWAY REGISTRATION
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01/10/2012
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12561135
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09/16/2009
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03/17/2011
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SIP ENDPOINT ENHANCER
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NONE
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12561459
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09/17/2009
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03/17/2011
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Speech-Recognition System for Location-Aware Applications
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09/22/2015
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12563289
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09/21/2009
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03/24/2011
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Method for Telephony Client Synchronization in Telephone Virtualization
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03/03/2015
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09/21/2009
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03/24/2011
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SCREEN ICON MANIPULATION BY CONTEXT AND FREQUENCY OF USE
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02/26/2013
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12563831
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09/21/2009
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03/24/2011
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BIDDING WORK ASSIGNMENT ON CONFERENCE/SUBSCRIBE RTP CLEARING HOUSE
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05/10/2016
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12564168
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09/22/2009
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03/24/2011
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Method for Telephony Client Synchronization in Telephone Virtualization
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10/09/2012
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12565054
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09/23/2009
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03/24/2011
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POLICY-BASED VIDEO QUALITY ASSESSMENT
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09/18/2012
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12565063
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09/23/2009
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03/24/2011
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Title:
|
POLICY-BASED VIRTUALIZATION METHOD INVOLVING ADAPTIVE ENFORCEMENT
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Patent #:
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Issue Dt:
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05/08/2012
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Application #:
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12565133
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Filing Dt:
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09/23/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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PROCESSOR PROGRAMMABLE PLD DEVICE
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Patent #:
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Issue Dt:
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10/16/2012
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Application #:
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12565428
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Filing Dt:
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09/23/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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PRIORITY-BASED, DYNAMIC OPTIMIZATION OF UTILIZED BANDWIDTH
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Patent #:
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Issue Dt:
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07/01/2014
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Application #:
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12566234
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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PROVIDING VIRTUAL MACHINE HIGH-AVAILABILITY AND FAULT TOLERANCE VIA SOLID-STATE BACKUP DRIVES
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Patent #:
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Issue Dt:
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07/23/2013
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Application #:
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12566354
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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TRUST BASED APPLICATION FILTERING
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Patent #:
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Issue Dt:
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02/14/2012
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Application #:
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12566395
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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CUSTOMER LOYALTY, PRODUCT DEMONSTRATION, AND STORE/CONTACT CENTER/INTERNET COUPLING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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10/30/2012
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Application #:
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12566436
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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GROUP COMPOSITING ALGORITHMS FOR PRESENCE
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Patent #:
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Issue Dt:
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07/23/2013
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Application #:
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12566466
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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DYNAMIC IVR DIALOG BASED ON ANALYTICS DATA
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Patent #:
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Issue Dt:
|
01/13/2015
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Application #:
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12566497
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
| | | | |
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Title:
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Aggregation of Multiple Information Flows with Index Processing
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|
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Patent #:
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NONE
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Issue Dt:
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|
Application #:
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12566558
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Filing Dt:
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09/24/2009
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Publication #:
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Pub Dt:
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03/24/2011
| | | | |
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Title:
|
Location-Aware Retail Application
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|
|
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Patent #:
|
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Issue Dt:
|
12/09/2014
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Application #:
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12569005
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Filing Dt:
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09/29/2009
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Publication #:
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Pub Dt:
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03/31/2011
| | | | |
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Title:
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UTILIZING PRESENCE INFORMATION FOR THE PURPOSE OF ENHANCED SURVEILLANCE
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|
|
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Patent #:
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Issue Dt:
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10/22/2013
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Application #:
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12569581
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Filing Dt:
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09/29/2009
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Publication #:
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Pub Dt:
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03/31/2011
| | | | |
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Title:
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AUTOMATIC CONFIGURATION OF SOFT PHONES THAT ARE USABLE IN CONJUNCTION WITH SPECIAL-PURPOSE ENDPOINTS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/06/2013
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Application #:
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12569615
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Filing Dt:
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09/29/2009
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Publication #:
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Pub Dt:
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03/31/2011
| | | | |
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Title:
|
CUSTOMIZED ALGORITHM AND METHOD OF MIXING MULTIPLE DIFFERENT ALGORITHMS
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|
|
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Patent #:
|
|
Issue Dt:
|
05/03/2011
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Application #:
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12570130
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Filing Dt:
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09/30/2009
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Publication #:
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Pub Dt:
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01/21/2010
| | | | |
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Title:
|
FINITE-STATE MACHINE AUGMENTED FOR MULTIPLE EVALUATIONS OF TEXT
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|
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Patent #:
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|
Issue Dt:
|
07/31/2012
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Application #:
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12570567
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Filing Dt:
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09/30/2009
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Publication #:
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Pub Dt:
|
03/31/2011
| | | | |
|
Title:
|
METHOD FOR DETERMINING COMMUNICATIVE VALUE
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|
|
|
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Patent #:
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NONE
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Issue Dt:
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Application #:
|
12570618
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Filing Dt:
|
09/30/2009
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|
Publication #:
|
|
Pub Dt:
|
03/31/2011
| | | | |
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Title:
|
Social Network User Interface
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|
|
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Patent #:
|
|
Issue Dt:
|
10/16/2012
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Application #:
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12570727
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Filing Dt:
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09/30/2009
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|
Publication #:
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Pub Dt:
|
03/31/2011
| | | | |
|
Title:
|
CONFERENCE MATERIAL BOT METHOD AND APPARATUS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
07/28/2015
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Application #:
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12570801
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Filing Dt:
|
09/30/2009
|
|
Publication #:
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Pub Dt:
|
03/31/2011
| | | | |
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Title:
|
FACILITATING REAL-TIME COMMUNICATIONS IN ELECTRONIC MESSAGE BOARDS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
07/15/2014
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Application #:
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12570848
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Filing Dt:
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09/30/2009
|
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Publication #:
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Pub Dt:
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03/31/2011
| | | | |
|
Title:
|
Framework for Communicating Across a Firewall
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/23/2014
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Application #:
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12570906
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Filing Dt:
|
09/30/2009
|
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Publication #:
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Pub Dt:
|
03/31/2011
| | | | |
|
Title:
|
CONSUMER CONTACT PORTAL
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|
|
|
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Patent #:
|
|
Issue Dt:
|
10/07/2014
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Application #:
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12570925
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Filing Dt:
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09/30/2009
|
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Publication #:
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Pub Dt:
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03/31/2011
| | | | |
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Title:
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ASSIGNMENT OF FULL ENTERPRISE IDENTITY TO AUDIO CONFERENCE BRIDGES FOR IMPROVED CONFERENCE SCHEDULING AND CALL-IN EXPERIENCE
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|
|
|
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Patent #:
|
|
Issue Dt:
|
04/22/2014
|
Application #:
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12570933
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Filing Dt:
|
09/30/2009
|
|
Title:
|
INTERFACE FOR MEETING FACILITATION AND COORDINATION, METHOD AND APPARATUS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
05/06/2014
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Application #:
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12570952
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Filing Dt:
|
09/30/2009
|
|
Publication #:
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Pub Dt:
|
03/31/2011
| | | | |
|
Title:
|
Method for the Selection of an Active Software Environment of a Virtualized Telecommunications Terminal
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/13/2012
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Application #:
|
12570990
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Filing Dt:
|
09/30/2009
|
|
Publication #:
|
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Pub Dt:
|
03/31/2011
| | | | |
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Title:
|
CACHE MANAGEMENT FOR INCREASING PERFORMANCE OF HIGH-AVAILABILITY MULTI-CORE SYSTEMS
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
12571206
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Filing Dt:
|
09/30/2009
|
|
Publication #:
|
|
Pub Dt:
|
03/31/2011
| | | | |
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Title:
|
CONFERENCE BRIDGE SOFTWARE AGENTS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2017
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Application #:
|
12572015
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Filing Dt:
|
10/01/2009
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|
Publication #:
|
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Pub Dt:
|
04/07/2011
| | | | |
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Title:
|
CALL RESPONSE SYSTEM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/12/2014
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Application #:
|
12574604
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Filing Dt:
|
10/06/2009
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Publication #:
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Pub Dt:
|
04/07/2011
| | | | |
|
Title:
|
Shared Media Access for Real Time First and Third Party Media Control
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|
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Patent #:
|
|
Issue Dt:
|
01/22/2013
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Application #:
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12579775
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Filing Dt:
|
10/15/2009
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Publication #:
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Pub Dt:
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04/21/2011
| | | | |
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Title:
|
METHOD AND APPARATUS FOR UNIFIED INTERFACE FOR HETEROGENEOUS SESSION MANAGEMENT
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Patent #:
|
|
Issue Dt:
|
01/29/2013
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Application #:
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12579842
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Filing Dt:
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10/15/2009
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Publication #:
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Pub Dt:
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04/21/2011
| | | | |
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Title:
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SELECTION AND INITIATION OF IVR SCRIPTS BY CONTACT CENTER AGENTS
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|
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Patent #:
|
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Issue Dt:
|
12/31/2013
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Application #:
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12609846
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Filing Dt:
|
10/30/2009
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Publication #:
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Pub Dt:
|
02/25/2010
| | | | |
|
Title:
|
REMOTE FEATURE ACTIVATOR FEATURE EXTRACTION
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
12611655
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Filing Dt:
|
11/03/2009
|
|
Publication #:
|
|
Pub Dt:
|
05/05/2011
| | | | |
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Title:
|
VIRTUAL MEETING ATTENDEE
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Patent #:
|
|
Issue Dt:
|
04/23/2013
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Application #:
|
12612113
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Filing Dt:
|
11/04/2009
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Publication #:
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Pub Dt:
|
05/05/2011
| | | | |
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Title:
|
Customer Service Agent Assisted Social Networks
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Patent #:
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Issue Dt:
|
01/15/2013
|
Application #:
|
12612183
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Filing Dt:
|
11/04/2009
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Publication #:
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Pub Dt:
|
05/05/2011
| | | | |
|
Title:
|
TELECONFERENCE SCHEDULING AND ACTIVITY REPORTING METHOD
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|
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Patent #:
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|
Issue Dt:
|
03/05/2013
|
Application #:
|
12614562
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Filing Dt:
|
11/09/2009
|
|
Publication #:
|
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Pub Dt:
|
05/12/2011
| | | | |
|
Title:
|
QUANTUM AND PROMISCUOUS USER AGENTS
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|
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|
Patent #:
|
|
Issue Dt:
|
12/06/2016
|
Application #:
|
12620428
|
Filing Dt:
|
11/17/2009
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|
Publication #:
|
|
Pub Dt:
|
05/19/2011
| | | | |
|
Title:
|
PACKET HEADERS AS A TRIGGER FOR AUTOMATIC ACTIVATION OF SPECIAL-PURPOSE SOFTPHONE APPLICATIONS
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|
Patent #:
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|
Issue Dt:
|
08/07/2012
|
Application #:
|
12622840
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Filing Dt:
|
11/20/2009
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|
Publication #:
|
|
Pub Dt:
|
11/18/2010
| | | | |
|
Title:
|
DETECTION AND DISPLAY OF PACKET CHANGES IN A NETWORK
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|
Patent #:
|
|
Issue Dt:
|
07/28/2015
|
Application #:
|
12622970
|
Filing Dt:
|
11/20/2009
|
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Publication #:
|
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Pub Dt:
|
05/26/2011
| | | | |
|
Title:
|
Method for Telecommunications Device Synchronization
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|
|
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Patent #:
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|
Issue Dt:
|
08/23/2011
|
Application #:
|
12623239
|
Filing Dt:
|
11/20/2009
|
|
Publication #:
|
|
Pub Dt:
|
03/18/2010
| | | | |
|
Title:
|
CALL ADMISSION CONTROL FOR MOBILITY-CAPABLE TELECOMMUNICATIONS TERMINALS
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|
|
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|
Patent #:
|
|
Issue Dt:
|
03/01/2016
|
Application #:
|
12623427
|
Filing Dt:
|
11/22/2009
|
|
Publication #:
|
|
Pub Dt:
|
02/24/2011
| | | | |
|
Title:
|
SENDING A USER ASSOCIATED TELECOMMUNICATION ADDRESS
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|
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|
Patent #:
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|
Issue Dt:
|
06/10/2014
|
Application #:
|
12623430
|
Filing Dt:
|
11/22/2009
|
|
Publication #:
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|
Pub Dt:
|
05/26/2011
| | | | |
|
Title:
|
ENHANCED CALL PRESERVATION TECHNIQUES FOR SIP-BASED COMMUNICATION NETWORKS
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Patent #:
|
|
Issue Dt:
|
08/30/2011
|
Application #:
|
12629702
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Filing Dt:
|
12/02/2009
|
|
Publication #:
|
|
Pub Dt:
|
06/02/2011
| | | | |
|
Title:
|
ALTERNATIVE BANDWIDTH MANAGEMENT ALGORITHM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/14/2013
|
Application #:
|
12636163
|
Filing Dt:
|
12/11/2009
|
|
Publication #:
|
|
Pub Dt:
|
06/17/2010
| | | | |
|
Title:
|
Automated Text-Based Messaging Interaction Using Natural Language Understanding Technologies
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/26/2016
|
Application #:
|
12639883
|
Filing Dt:
|
12/16/2009
|
|
Publication #:
|
|
Pub Dt:
|
06/16/2011
| | | | |
|
Title:
|
Detecting Patterns with Proximity Sensors
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|
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|
Patent #:
|
|
Issue Dt:
|
04/08/2014
|
Application #:
|
12640122
|
Filing Dt:
|
12/17/2009
|
|
Publication #:
|
|
Pub Dt:
|
04/22/2010
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR GENERATING A NON-REPUDIATABLE RECORD OF A DATA STREAM
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Patent #:
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|
Issue Dt:
|
06/18/2013
|
Application #:
|
12640158
|
Filing Dt:
|
12/17/2009
|
|
Publication #:
|
|
Pub Dt:
|
06/23/2011
| | | | |
|
Title:
|
CREATION OF AD HOC SOCIAL NETWORKS BASED ON ISSUE IDENTIFICATION
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|
