Total properties:
526
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Patent #:
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Issue Dt:
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04/14/2009
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Application #:
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10660418
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Filing Dt:
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09/10/2003
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Publication #:
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Pub Dt:
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03/10/2005
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Title:
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METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
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Patent #:
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Issue Dt:
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06/23/2009
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Application #:
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10660881
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Filing Dt:
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09/11/2003
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Publication #:
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Pub Dt:
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04/15/2004
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Title:
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METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
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Patent #:
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Issue Dt:
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04/19/2011
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Application #:
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10673776
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Filing Dt:
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09/29/2003
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Publication #:
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Pub Dt:
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03/31/2005
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Title:
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CONTACT MANIPULATON AND RETRIEVAL SYSTEM
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Patent #:
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Issue Dt:
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08/22/2006
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Application #:
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10675316
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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03/31/2005
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Title:
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MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
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Patent #:
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Issue Dt:
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02/18/2014
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Application #:
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10675371
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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03/31/2005
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Title:
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DATA SESSION NOTIFICATION MEANS AND METHOD
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Patent #:
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Issue Dt:
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10/26/2010
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Application #:
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10760577
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Filing Dt:
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01/20/2004
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Publication #:
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Pub Dt:
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07/21/2005
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Title:
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IP ACD USING SIP FORMAT
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Patent #:
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Issue Dt:
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09/27/2011
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Application #:
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10761012
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Filing Dt:
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01/20/2004
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Publication #:
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Pub Dt:
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08/25/2005
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Title:
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IP ACD USING BUFFER SERVER
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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10788231
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Filing Dt:
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02/26/2004
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Publication #:
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Pub Dt:
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09/01/2005
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Title:
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SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
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Patent #:
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Issue Dt:
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12/12/2006
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Application #:
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10818764
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Filing Dt:
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04/06/2004
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Publication #:
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Pub Dt:
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09/30/2004
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10825570
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Filing Dt:
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04/15/2004
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Publication #:
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Pub Dt:
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10/20/2005
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Title:
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System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
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Patent #:
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Issue Dt:
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11/29/2011
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Application #:
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10831993
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Filing Dt:
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04/26/2004
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Publication #:
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Pub Dt:
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10/27/2005
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Title:
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METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
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Patent #:
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Issue Dt:
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07/14/2009
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Application #:
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10862286
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Filing Dt:
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06/07/2004
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Publication #:
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Pub Dt:
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12/08/2005
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Title:
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SECURE CUSTOMER COMMUNICATION METHOD AND SYSTEM
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Patent #:
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Issue Dt:
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08/09/2011
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Application #:
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10879691
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Filing Dt:
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06/29/2004
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Publication #:
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Pub Dt:
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12/29/2005
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Title:
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METHOD AND APPARATUS FOR DYNAMIC VOIP PHONE PROTOCOL SELECTION
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Patent #:
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Issue Dt:
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10/12/2010
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Application #:
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10883153
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Filing Dt:
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06/30/2004
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Publication #:
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Pub Dt:
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01/05/2006
| | | | |
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Title:
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SYSTEM AND METHOD FOR MINIMIZING QUEUE CALLBACK FAULTS
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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10888061
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Filing Dt:
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07/09/2004
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Publication #:
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Pub Dt:
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01/12/2006
| | | | |
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Title:
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METHOD OF PROVIDING A SCREEN-POP VIA SIP
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Patent #:
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Issue Dt:
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05/12/2009
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Application #:
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10900223
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Filing Dt:
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07/27/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
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Title:
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UNIVERSAL AGENT LOG-IN USING A SIP REGISTRAR
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Patent #:
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Issue Dt:
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12/06/2011
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Application #:
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10900842
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Filing Dt:
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07/28/2004
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Publication #:
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Pub Dt:
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02/02/2006
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Title:
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CUSTOMER AUTOMATED RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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10/05/2010
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Application #:
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10901930
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
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Title:
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SYSTEM AND METHOD FOR VOICE AND DATA CONVERGENCE
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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10902451
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
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Title:
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System and method for bulk data messaging
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Patent #:
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Issue Dt:
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06/14/2011
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Application #:
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10902621
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Filing Dt:
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07/29/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
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Title:
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PEER TO PEER APPLICATION PROCESSOR
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10903466
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Filing Dt:
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07/30/2004
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Publication #:
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Pub Dt:
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02/02/2006
| | | | |
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Title:
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Goal tender system and method
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Patent #:
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Issue Dt:
|
01/21/2014
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Application #:
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10919166
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Filing Dt:
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08/16/2004
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Publication #:
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Pub Dt:
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02/16/2006
| | | | |
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Title:
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Method of routing calls from a contact center
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|
|
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Patent #:
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|
Issue Dt:
|
07/06/2010
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Application #:
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10919194
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Filing Dt:
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08/16/2004
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Publication #:
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Pub Dt:
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02/16/2006
| | | | |
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Title:
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METHOD OF PROVIDING STATUS INFORMATION WITHIN AN ACD
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|
|
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Patent #:
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|
Issue Dt:
|
07/21/2009
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Application #:
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10929872
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Filing Dt:
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08/30/2004
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Publication #:
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Pub Dt:
|
03/02/2006
| | | | |
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Title:
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METHOD OF COLLECTING COMMUNICATION SYSTEM INFORMATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10930997
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Filing Dt:
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08/31/2004
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Publication #:
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Pub Dt:
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03/02/2006
| | | | |
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Title:
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Method of monitoring and controlling applications in an ACD
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Patent #:
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Issue Dt:
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02/23/2010
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Application #:
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10930999
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Filing Dt:
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08/31/2004
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Publication #:
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Pub Dt:
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03/02/2006
| | | | |
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Title:
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CALL TRACKING USING SIP PRESENCE MECHANISM
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Patent #:
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Issue Dt:
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03/30/2010
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Application #:
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10948951
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Filing Dt:
|
09/24/2004
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Publication #:
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Pub Dt:
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04/28/2005
| | | | |
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Title:
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EFFICIENT MULTIPLEX CONFERENCING ENGINE
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Patent #:
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Issue Dt:
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02/21/2006
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Application #:
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10955880
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Filing Dt:
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09/30/2004
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Publication #:
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Pub Dt:
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06/02/2005
| | | | |
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Title:
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VOICE FILTER FOR NORMALIZING AND AGENT'S EMOTIONAL RESPONSE
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Patent #:
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|
Issue Dt:
|
07/05/2011
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Application #:
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10973000
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Filing Dt:
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10/25/2004
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Publication #:
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Pub Dt:
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04/27/2006
| | | | |
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Title:
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INSTANT MESSAGE CONTACT ROUTER
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Patent #:
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|
Issue Dt:
|
02/12/2008
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Application #:
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10974342
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Filing Dt:
|
10/27/2004
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Publication #:
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Pub Dt:
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04/27/2006
| | | | |
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Title:
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METHOD AND APPARATUS FOR INTERNET PROTOCOL TRANSACTION ROUTING
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Patent #:
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NONE
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Issue Dt:
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Application #:
|
10979533
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Filing Dt:
|
11/02/2004
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Publication #:
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Pub Dt:
|
05/04/2006
| | | | |
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Title:
|
Messaging presence for non-messaging devices
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Patent #:
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|
Issue Dt:
|
12/14/2010
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Application #:
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10981292
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Filing Dt:
|
11/03/2004
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|
Publication #:
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Pub Dt:
|
05/04/2006
| | | | |
|
Title:
|
METHOD OF TRACKING E-MAIL HANDLING BY A REMOTE AGENT OF AN AUTOMATIC CONTACT DISTRIBUTOR
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Patent #:
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|
Issue Dt:
|
09/15/2009
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Application #:
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10984103
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Filing Dt:
|
11/09/2004
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Publication #:
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Pub Dt:
|
05/11/2006
| | | | |
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Title:
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TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE
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|
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Patent #:
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|
Issue Dt:
|
05/08/2007
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Application #:
|
10988790
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Filing Dt:
|
11/15/2004
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|
Publication #:
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Pub Dt:
|
05/18/2006
| | | | |
|
Title:
|
GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
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|
|
|
|
Patent #:
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|
Issue Dt:
|
05/22/2012
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Application #:
|
10991757
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Filing Dt:
|
11/18/2004
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|
Publication #:
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Pub Dt:
|
05/18/2006
| | | | |
|
Title:
|
DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES
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|
|
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|
Patent #:
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|
Issue Dt:
|
08/17/2010
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Application #:
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10999403
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Filing Dt:
|
11/30/2004
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|
Publication #:
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|
Pub Dt:
|
06/01/2006
| | | | |
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Title:
|
CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
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Patent #:
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|
Issue Dt:
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04/20/2010
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Application #:
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10999426
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Filing Dt:
|
11/30/2004
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Publication #:
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Pub Dt:
|
06/01/2006
| | | | |
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Title:
|
METHOD OF STORING INFORMATION WITHIN AN ACD
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|
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Patent #:
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|
Issue Dt:
|
06/01/2010
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Application #:
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10999445
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Filing Dt:
|
11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
| | | | |
|
Title:
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AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES
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Patent #:
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Issue Dt:
|
01/04/2011
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Application #:
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10999517
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Filing Dt:
|
11/30/2004
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Publication #:
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Pub Dt:
|
06/01/2006
| | | | |
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Title:
|
METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT
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Patent #:
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NONE
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Issue Dt:
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Application #:
|
10999533
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Filing Dt:
|
11/30/2004
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Publication #:
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Pub Dt:
|
06/01/2006
| | | | |
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Title:
|
Internet method of protecting subscriber information
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11005501
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Filing Dt:
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12/06/2004
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Publication #:
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|
Pub Dt:
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06/22/2006
| | | | |
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Title:
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Centrex replacement ACD
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Patent #:
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Issue Dt:
|
05/15/2012
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Application #:
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11006151
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Filing Dt:
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12/07/2004
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Publication #:
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Pub Dt:
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01/10/2008
| | | | |
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Title:
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METHOD AND APPARATUS FOR CUSTOMER KEY ROUTING
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11008829
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Filing Dt:
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12/10/2004
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Publication #:
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Pub Dt:
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05/12/2005
| | | | |
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Title:
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DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
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Patent #:
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Issue Dt:
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05/19/2009
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Application #:
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11012391
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Filing Dt:
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12/14/2004
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Publication #:
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Pub Dt:
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05/05/2005
| | | | |
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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11013853
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Filing Dt:
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12/15/2004
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Publication #:
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Pub Dt:
|
06/09/2005
| | | | |
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Title:
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GENERATING MEDIA-SPECIFIC INTERACTION CONTROL PROGRAMS
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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11015410
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Filing Dt:
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12/17/2004
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Publication #:
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Pub Dt:
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07/06/2006
| | | | |
|
Title:
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CONTACT CENTER BUSINESS MODELER
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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11017457
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Filing Dt:
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12/20/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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BUSINESS RULE WEB SERVICE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11022742
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Filing Dt:
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12/27/2004
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Publication #:
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Pub Dt:
|
06/29/2006
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Title:
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Business analytics strategy transaction reporter method and system
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Patent #:
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Issue Dt:
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11/09/2010
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Application #:
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11025166
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Filing Dt:
|
12/23/2004
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|
Publication #:
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Pub Dt:
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06/29/2006
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Title:
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METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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|
Publication #:
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Pub Dt:
|
07/20/2006
| | | | |
|
Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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|
Issue Dt:
|
05/09/2006
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Application #:
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11049481
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Filing Dt:
|
02/01/2005
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|
Publication #:
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Pub Dt:
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06/16/2005
| | | | |
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Title:
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SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
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|
|
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Patent #:
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|
Issue Dt:
|
03/30/2010
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Application #:
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11053396
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Filing Dt:
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02/08/2005
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Publication #:
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Pub Dt:
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08/10/2006
| | | | |
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Title:
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METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
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Patent #:
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Issue Dt:
|
12/15/2009
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Application #:
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11075793
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Filing Dt:
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03/08/2005
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|
Publication #:
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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|
Issue Dt:
|
02/23/2010
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Application #:
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11093923
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Filing Dt:
|
03/29/2005
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|
Publication #:
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Pub Dt:
|
08/04/2005
| | | | |
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11108555
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Filing Dt:
|
04/18/2005
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Publication #:
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Pub Dt:
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10/19/2006
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Title:
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Automatic contact distributor with workflow system integration
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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11111251
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Filing Dt:
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04/21/2005
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Publication #:
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Pub Dt:
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10/26/2006
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Title:
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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NONE
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11115517
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04/27/2005
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11/02/2006
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Title:
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System and method for providing agent directed automatic call backs
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NONE
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11117662
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04/28/2005
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11/02/2006
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Title:
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Business strategy transaction router
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07/27/2010
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11124644
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05/06/2005
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11/09/2006
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Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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01/22/2013
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11128045
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05/12/2005
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11/16/2006
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Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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NONE
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11141747
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06/01/2005
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12/07/2006
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Title:
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Adaptive skills-based routing
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05/13/2008
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11149053
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06/08/2005
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10/13/2005
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Title:
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METHOD AND SYSTEM TO REGISTER A USER ON AN APPLICATION SYSTEM
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08/17/2010
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11209568
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08/22/2005
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02/22/2007
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Title:
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METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
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NONE
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11210047
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08/22/2005
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02/22/2007
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Title:
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Methods and systems to obtain a relative frequency distribution describing a distribution of counts
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09/18/2012
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11211113
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08/23/2005
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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NONE
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11212080
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08/24/2005
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03/01/2007
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Title:
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Schedule management
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06/12/2012
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11274226
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11/14/2005
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05/17/2007
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Title:
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AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
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11/13/2012
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11280603
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11/15/2005
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04/13/2006
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Title:
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METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
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06/04/2013
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11322355
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12/30/2005
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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NONE
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11347792
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02/03/2006
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07/12/2007
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Title:
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System and method for redirecting a telecommunicating party to an information source over a computer network
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NONE
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11362347
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02/24/2006
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08/30/2007
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Title:
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Supervising monitoring of agents
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06/12/2012
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11400342
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04/06/2006
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08/24/2006
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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04/21/2009
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11429774
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05/08/2006
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11/08/2007
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Title:
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ESCALATING ONLINE EXPERT HELP
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NONE
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11430502
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05/09/2006
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11/29/2007
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Title:
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Voice over IP adapter
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NONE
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11452529
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06/14/2006
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12/20/2007
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Title:
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Automatic scheduling system
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07/30/2013
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11455440
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06/19/2006
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12/20/2007
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Title:
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Customer support using managed real-time communities
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02/21/2012
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11484829
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07/11/2006
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Title:
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SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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NONE
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11488938
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07/18/2006
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01/24/2008
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Title:
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03/19/2013
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11497891
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08/02/2006
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02/21/2008
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Title:
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METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
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NONE
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11549344
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10/13/2006
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05/29/2008
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Reusable class library for multi-threaded application
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01/08/2013
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11556749
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11/06/2006
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05/08/2008
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Title:
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EMERGENCY RECORDING DURING VOIP SESSION
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NONE
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11582272
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10/17/2006
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05/31/2007
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Title:
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Method of evaluating contact center performance
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NONE
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11669349
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01/31/2007
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07/31/2008
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Title:
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METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
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12/15/2015
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11674500
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02/13/2007
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08/14/2008
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Title:
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AUTOMATIC CONTACT CENTER AGENT ASSISTANT
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07/09/2013
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11681241
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03/02/2007
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09/04/2008
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Title:
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METHOD OF SCHEDULING CALLS
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NONE
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11739255
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04/24/2007
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10/30/2008
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING CONFERENCES BASED ON THE LEVEL OF INTEREST
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07/06/2010
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11769186
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06/27/2007
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01/01/2009
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METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
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08/06/2013
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11851931
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09/07/2007
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03/12/2009
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Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
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NONE
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11853299
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09/11/2007
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03/12/2009
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ECHO CANCELLATION USING GAIN CONTROL
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NONE
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11857574
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09/19/2007
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03/19/2009
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Multi-Line Multi-handset Communication System
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05/03/2016
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11865923
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10/02/2007
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04/02/2009
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Deployment Wizard
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02/25/2014
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11888985
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08/02/2007
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02/07/2008
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Title:
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TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
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04/09/2013
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11888986
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08/02/2007
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
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11/12/2013
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11888987
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08/02/2007
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
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08/05/2014
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11890009
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08/02/2007
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02/07/2008
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Title:
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
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01/21/2014
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11890010
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08/02/2007
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02/07/2008
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Title:
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Session application records
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07/16/2013
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11890016
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08/03/2007
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03/06/2008
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Title:
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UNIFIED SESSION DETAIL RECORDS
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05/15/2012
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11890029
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08/02/2007
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02/07/2008
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Title:
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SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
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NONE
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11890169
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08/02/2007
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02/07/2008
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Title:
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Web services and plug-in framework in VOIP environment
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08/27/2013
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11954527
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12/12/2007
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06/18/2009
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Title:
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SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
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