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06/28/2012
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Title:
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CONFERENCE ASSISTANCE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/03/2015
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Application #:
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13354434
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Filing Dt:
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01/20/2012
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Publication #:
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Pub Dt:
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07/25/2013
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC MERGING OF REAL AND VIRTUAL ENVIRONMENTS
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Patent #:
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Issue Dt:
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08/04/2015
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Application #:
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13354585
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Filing Dt:
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01/20/2012
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Publication #:
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Pub Dt:
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07/25/2013
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Title:
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System and Method for Following a Call
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13355113
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Filing Dt:
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01/20/2012
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Publication #:
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Pub Dt:
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05/24/2012
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Title:
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Providing a Roster and Other Information Before Joining a Participant Into an Existing Call
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Patent #:
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Issue Dt:
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08/19/2014
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Application #:
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13365007
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Filing Dt:
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02/02/2012
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Publication #:
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Pub Dt:
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08/08/2013
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Title:
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SCHEDULING AN AGENT BASED ON A CONTACT CENTER HISTORY
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13369134
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Filing Dt:
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02/08/2012
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Publication #:
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Pub Dt:
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04/25/2013
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Title:
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CENTRALIZED ADMINISTRATION-BASED LICENSING SYSTEM
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Patent #:
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Issue Dt:
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07/06/2021
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Application #:
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13370488
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Filing Dt:
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02/10/2012
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Publication #:
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Pub Dt:
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03/28/2013
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Title:
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SYSTEM AND METHOD FOR ALIGNING MESSAGES TO AN EVENT BASED ON SEMANTIC SIMILARITY
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Patent #:
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Issue Dt:
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06/11/2013
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Application #:
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13371289
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Filing Dt:
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02/10/2012
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Publication #:
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Pub Dt:
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06/07/2012
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Title:
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System And Method For Monitoring An Automated Voice Response System
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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13371828
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Filing Dt:
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02/13/2012
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Publication #:
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Pub Dt:
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04/04/2013
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Title:
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SYSTEM AND METHOD TO JOIN AND CUT TWO-WAY REST OVERLAY TREES FOR DISTRIBUTED KNOWLEDGE BASES
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Patent #:
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Issue Dt:
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12/31/2013
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Application #:
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13372437
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Filing Dt:
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02/13/2012
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Publication #:
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Pub Dt:
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08/16/2012
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Title:
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MOBILE ACTIVITY MANAGER
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Patent #:
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Issue Dt:
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06/09/2020
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Application #:
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13381270
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Filing Dt:
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12/28/2011
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Publication #:
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Pub Dt:
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05/03/2012
| | | | |
Title:
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PROFILE INFORMATION BASED ON PARTICIPANT IDENTITY FOR PEER-TO-PEER SESSIONS
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Patent #:
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Issue Dt:
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02/02/2016
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Application #:
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13396419
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Filing Dt:
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02/14/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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OUTBOUND EFFECTIVENESS THROUGH MANAGEMENT OF IDLE AGENT POOL
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Patent #:
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Issue Dt:
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10/25/2016
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Application #:
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13396583
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Filing Dt:
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02/14/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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FIXED MOBILE CONVERGENCE FOR AUDIO AND WEB CONFERENCE SESSIONS USING BARCODES
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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13398093
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Filing Dt:
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02/16/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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Managing a Contact Center Based on the Devices Available for Use by an Agent
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Patent #:
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Issue Dt:
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03/18/2014
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Application #:
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13398474
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Filing Dt:
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02/16/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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TRAINING OPTIMIZER FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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13399362
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Filing Dt:
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02/17/2012
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Publication #:
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Pub Dt:
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06/14/2012
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Title:
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DESTINATION ARRIVAL ESTIMATES AUTO-NOTIFICATION BASED ON CELLULAR SYSTEMS
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Patent #:
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Issue Dt:
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08/26/2014
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Application #:
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13401083
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Filing Dt:
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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SYSTEM AND METHOD FOR ALIGNING TAGS TO SPECIFIC VIDEO FRAMES
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13401772
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Filing Dt:
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02/21/2012
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Publication #:
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Pub Dt:
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08/22/2013
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Title:
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MANAGING ANTENNAS ON AN ACCESS POINT IN A WIRELESS NETWORK
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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13403628
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Filing Dt:
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02/23/2012
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Publication #:
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Pub Dt:
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08/29/2013
| | | | |
Title:
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CONTEXT-BASED DYNAMIC ADJUSTMENT TO PACING ALGORITHM
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13407524
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Filing Dt:
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02/28/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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CUSTOMER SERVICE TEAMING
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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13407536
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Filing Dt:
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02/28/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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ADAPTIVE ESTIMATED WAIT TIME PREDICTOR
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13407930
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Filing Dt:
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02/29/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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Agent Selectable Process for Managing Contact Center Communications
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Patent #:
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Issue Dt:
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11/17/2015
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Application #:
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13407967
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Filing Dt:
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02/29/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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USING SOURCE CODE GENERATED FROM A DATA MODEL FILE TO GENERATE A GRAPHICAL USER INTERFACE FROM OBJECTS IN A DATABASE
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Patent #:
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Issue Dt:
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03/06/2018
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Application #:
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13408297
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Filing Dt:
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02/29/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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SYSTEM AND METHOD FOR DYNAMIC SESSION MAPS
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Patent #:
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Issue Dt:
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08/04/2015
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Application #:
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13408782
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Filing Dt:
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02/29/2012
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Publication #:
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Pub Dt:
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08/29/2013
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Title:
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ADJUSTMENT OF CONTACT ROUTING DECISIONS TO REWARD AGENT BEHAVIOR
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Patent #:
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Issue Dt:
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02/10/2015
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Application #:
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13411947
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Filing Dt:
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03/05/2012
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Publication #:
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Pub Dt:
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09/05/2013
| | | | |
Title:
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AGENT CONFERENCED IVR
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Patent #:
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Issue Dt:
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07/22/2014
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Application #:
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13414293
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Filing Dt:
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03/07/2012
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Publication #:
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Pub Dt:
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09/12/2013
| | | | |
Title:
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ENTERPRISE LICENSE REGISTRAR ANCHOR POINT
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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13419088
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Filing Dt:
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03/13/2012
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Publication #:
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Pub Dt:
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09/19/2013
| | | | |
Title:
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CONTACT CENTER AGENT FILTERING AND RELEVANCY RANKING
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Patent #:
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Issue Dt:
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01/31/2017
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Application #:
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13419092
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Filing Dt:
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03/13/2012
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Publication #:
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Pub Dt:
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09/19/2013
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Title:
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AUTOMATIC CONTACT CENTER ADMINISTRATION UPDATES BASED ON ACCEPTANCE OF A BROADCAST REQUEST
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Patent #:
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Issue Dt:
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08/04/2015
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Application #:
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13419262
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Filing Dt:
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03/13/2012
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Publication #:
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Pub Dt:
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06/27/2013
| | | | |
Title:
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ALTERNATE ROUTING OF VOICE CALLS IN A HEAVILY LOADED SIP NETWORK
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Patent #:
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Issue Dt:
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02/09/2016
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Application #:
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13420442
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Filing Dt:
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03/14/2012
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Publication #:
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Pub Dt:
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09/19/2013
| | | | |
Title:
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UNIVERSE MEDIA SHUFFLING
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Patent #:
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Issue Dt:
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12/09/2014
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Application #:
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13426332
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Filing Dt:
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03/21/2012
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Publication #:
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Pub Dt:
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09/26/2013
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Title:
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BEAMING TO THE NEXT CONFERENCE OR BETWEEN CONCURRENT CONFERENCES
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Patent #:
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Issue Dt:
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03/22/2016
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Application #:
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13426726
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Filing Dt:
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03/22/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR CONCURRENT ELECTRONIC CONFERENCES
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Patent #:
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Issue Dt:
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10/14/2014
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Application #:
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13428135
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Filing Dt:
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03/23/2012
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Publication #:
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Pub Dt:
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09/26/2013
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE TRANSLATION FOR APPLICATIONS
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Patent #:
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Issue Dt:
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10/23/2018
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Application #:
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13429074
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Filing Dt:
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03/23/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
Title:
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SUPPORTING INTERMEDIATE BACK TO BACK USER AGENTS BETWEEN USER AGENTS AND A CONFERENCE FOCUS
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Patent #:
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Issue Dt:
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07/01/2014
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Application #:
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13430021
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Filing Dt:
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03/26/2012
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
Title:
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IM TO PHONE ESCALATION FOR CUSTOMER SUPPORT
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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13430936
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Filing Dt:
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03/27/2012
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Publication #:
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Pub Dt:
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10/03/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR METHOD FOR IMPROVING SPEECH INTELLIGIBILITY OF VOICE CALLS USING COMMON SPEECH CODECS
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Patent #:
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Issue Dt:
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05/27/2014
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Application #:
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13431423
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Filing Dt:
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03/27/2012
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Title:
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METHOD AND SYSTEM FOR WIRELESS LAN-BASED INDOOR POSITION LOCATION
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Patent #:
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Issue Dt:
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02/02/2016
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Application #:
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13434917
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Filing Dt:
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03/30/2012
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Publication #:
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Pub Dt:
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10/03/2013
| | | | |
Title:
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SYSTEM AND METHOD TO INFLUENCE SIP ROUTING BY SEQUENCED APPLICATIONS
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Patent #:
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Issue Dt:
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04/01/2014
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Application #:
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13441746
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Filing Dt:
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04/06/2012
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Publication #:
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Pub Dt:
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10/10/2013
| | | | |
Title:
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QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13447254
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Filing Dt:
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04/15/2012
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Publication #:
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Pub Dt:
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10/17/2013
| | | | |
Title:
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MULTIPLE LANGUAGE SUPPORT IN TELECOMMUNICATION SYSTEMS
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|
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Patent #:
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Issue Dt:
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09/20/2016
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Application #:
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13447943
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Filing Dt:
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04/16/2012
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Publication #:
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Pub Dt:
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10/17/2013
| | | | |
Title:
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AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION
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|
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13449955
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Filing Dt:
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04/18/2012
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Publication #:
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Pub Dt:
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10/24/2013
| | | | |
Title:
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MULTI-TASKING RELIEF
|
|