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02/28/2013
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07/04/2013
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12/12/2013
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INCORPORATING INTERACTIVE VOICE RESPONSE FUNCTIONS INTO A WORK ASSIGNMENT ENGINE SCRIPT
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Patent #:
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Issue Dt:
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05/20/2014
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Application #:
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13622608
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Filing Dt:
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09/19/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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REPLACEABLE LIGHT SOURCE AND RADIATION GENERATING DEVICE INCLUDING THE SAME
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13623255
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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RISKS FOR WAITING FOR WELL-MATCHED
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Patent #:
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Issue Dt:
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02/10/2015
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Application #:
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13623267
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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SYSTEM, METHOD, AND APPARATUS FOR DETERMINING EFFECTIVENESS OF ADVANCED CALL CENTER ROUTING ALGORITHMS
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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13623587
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Filing Dt:
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09/20/2012
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Publication #:
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Pub Dt:
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03/20/2014
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Title:
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VIRTUAL AGENDA PARTICIPANT
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13624919
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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SERVICE-PRESERVING UPGRADE
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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13624921
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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ATTRIBUTE SCOPING AND HIERARCHY
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Patent #:
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Issue Dt:
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02/16/2016
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Application #:
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13624923
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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SERVICES VERSIONING
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Patent #:
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Issue Dt:
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08/25/2015
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Application #:
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13624925
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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DYNAMIC CUSTOMIZATION OF PLUGGABLE SERVICE BY USERS
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Patent #:
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Issue Dt:
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06/27/2017
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Application #:
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13624928
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Filing Dt:
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09/22/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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DOWNLOADABLE PLUGGABLE SERVICES
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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13626066
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Filing Dt:
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09/25/2012
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Publication #:
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Pub Dt:
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08/15/2013
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Title:
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GLOBAL SESSION IDENTIFIER
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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13626232
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Filing Dt:
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09/25/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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SYSTEM AND METHOD FOR ENABLING HOT-DESKING
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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13627750
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Filing Dt:
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09/26/2012
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Title:
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SYSTEM AND METHOD FOR PRESENTING A SINGLE PERSISTENT VIEW OF A MULTI-MODULE COMMUNICATION DEVICE TO A NETWORK
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Patent #:
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Issue Dt:
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09/13/2016
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Application #:
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13628108
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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IP MULTICAST OVER SPLIT PLANE WIRELESS LAN
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Patent #:
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Issue Dt:
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06/21/2016
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Application #:
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13628842
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Filing Dt:
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09/27/2012
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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INTEGRATED CONFERENCE FLOOR CONTROL
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Patent #:
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Issue Dt:
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09/29/2015
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Application #:
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13629781
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING
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Patent #:
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Issue Dt:
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10/16/2018
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Application #:
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13629864
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENSURING HIGH AVAILABILITY IN AN ENTERPRISE IMS NETWORK
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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13629898
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR DYNAMIC SUGGESTION OF OPTIMAL COURSE OF ACTION
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Patent #:
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Issue Dt:
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02/13/2018
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Application #:
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13629942
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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SCREEN RESIZE FOR REDUCING POWER CONSUMPTION
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13630013
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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METHOD OF BOOTSTRAPPING CONTACT CENTER
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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13630020
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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VIRTUAL MANAGEMENT OF WORK ITEMS
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Patent #:
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Issue Dt:
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08/11/2020
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Application #:
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13630038
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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12/05/2013
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Title:
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MEDIA CONTENTION FOR VIRTUALIZED DEVICES
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Patent #:
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Issue Dt:
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05/31/2016
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Application #:
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13630084
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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INCREASING CONTACT CENTER EFFICIENCY VIA MULTI-CAST AND MULTI-ITEM PRESENTATION
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Patent #:
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Issue Dt:
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05/24/2022
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13630105
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Filing Dt:
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD TO IDENTIFY VISITORS AND PROVIDE CONTEXTUAL SERVICES
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Issue Dt:
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11/04/2014
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Application #:
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13630137
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Filing Dt:
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCING SELF-SERVICE SECURITY APPLICATIONS
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13630152
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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05/01/2014
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Title:
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SYSTEM AND METHOD FOR EFFICIENTLY MANAGING LARGE CONTACT CENTERS
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Patent #:
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Issue Dt:
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03/03/2015
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13630200
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Filing Dt:
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09/28/2012
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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BYPASSING OR REDIRECTING A COMMUNICATION BASED ON THE FAILURE OF AN INSERTED APPLICATION
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Issue Dt:
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04/28/2015
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13630209
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Filing Dt:
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCING SEARCH EXPERIENCE OF A USER OF A COMMUNICATION DEVICE
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Issue Dt:
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12/29/2015
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13630249
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Filing Dt:
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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APPLICATION COMPOSITOR FOR CONVERGED SIP AND HTTP SERVLET APPLICATIONS BACKGROUND
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Issue Dt:
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12/30/2014
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13630692
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09/28/2012
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Pub Dt:
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04/03/2014
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Title:
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MITIGATING PEAK TRAFFIC TIMES IN A MULTIMEDIA CONFERENCE
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01/06/2015
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13630773
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09/28/2012
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04/03/2014
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Title:
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SYSTEM AND METHOD OF FAILOVER FOR AN INITIATED SIP SESSION
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04/28/2015
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13630819
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09/28/2012
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04/03/2014
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Title:
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NUMBER NORMALIZATION AND DISPLAY
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11/04/2014
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13630972
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09/28/2012
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING
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09/09/2014
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13630979
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09/28/2012
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03/06/2014
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SINGLE SIGN-ON SYSTEM AND METHOD
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07/19/2016
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13631123
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09/28/2012
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04/03/2014
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Title:
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SECURE CALL INDICATOR MECHANISM FOR ENTERPRISE NETWORKS
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04/28/2020
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13631396
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09/28/2012
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR COMPOSITE PRESENCE SUBSCRIPTIONS
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10/25/2016
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13632151
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09/30/2012
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04/03/2014
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Title:
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SYSTEM AND METHOD FOR ENHANCED MEDIA BROKERING IN VOIP NETWORK
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03/12/2019
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13646303
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10/05/2012
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04/10/2014
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PHRASE SPOTTING SYSTEMS AND METHODS
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06/03/2014
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13648096
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10/09/2012
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02/07/2013
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PLAYING EXPECTED WAIT TIME ON AGENT'S NOTIFICATION
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06/24/2014
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13668412
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11/05/2012
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03/07/2013
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Title:
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SYSTEM AND METHOD FOR DETECTING SOURCES OF ROGUE NON-AUDIO TRAFFIC MARKED AS AUDIO TRAFFIC
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02/03/2015
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13669388
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11/05/2012
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03/14/2013
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Title:
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System And Method For Storing Call Recordings In A Call Center
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Issue Dt:
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07/30/2013
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13674219
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11/12/2012
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04/25/2013
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CACHE MANAGEMENT FOR INCREASING PERFORMANCE OF HIGH-AVAILABILITY MULTI-CORE SYSTEMS
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02/17/2015
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13676294
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11/14/2012
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05/15/2014
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PASSWORD MISMATCH WARNING METHOD AND APPARATUS
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11/01/2016
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13683127
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11/21/2012
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05/22/2014
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ACTIVITY-AWARE INTELLIGENT ALERTING AND DELIVERY OF ELECTRONIC SHORT MESSAGES, AND RELATED METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA
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06/14/2016
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13706383
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12/06/2012
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06/12/2014
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SYSTEM AND METHOD TO ESTIMATE END-TO-END VIDEO FRAME DELAYS
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04/28/2015
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13707691
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12/07/2012
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06/12/2014
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SYSTEM AND METHOD TO SUPPRESS VOICE PROMPTS IN SIP CALLS
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10/06/2015
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13715050
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12/14/2012
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06/19/2014
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SYSTEM AND METHOD FOR GENERATING PERSONALIZED TAG RECOMMENDATIONS FOR TAGGING AUDIO CONTENT
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