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Pub Dt:
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05/14/2015
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Title:
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METHOD AND SYSTEM FOR VIDEO CONFERENCE SNAPSHOT PRESENCE
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Issue Dt:
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08/16/2016
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14078671
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11/13/2013
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Pub Dt:
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05/14/2015
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Title:
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08/02/2016
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14082880
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11/18/2013
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Pub Dt:
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05/21/2015
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Title:
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SELF-CONFIGURING DYNAMIC CONTACT CENTER
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Issue Dt:
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04/25/2017
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14084501
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Filing Dt:
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11/19/2013
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Pub Dt:
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05/21/2015
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Title:
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AGGREGATED MULTI-TOPIC AGENT DESKTOP
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Issue Dt:
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03/28/2017
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14084780
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Filing Dt:
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11/20/2013
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Pub Dt:
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05/21/2015
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Title:
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SYSTEM AND METHOD FOR NOT DISPLAYING DUPLICATE IMAGES IN A VIDEO CONFERENCE
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Issue Dt:
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10/11/2016
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14084842
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Filing Dt:
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11/20/2013
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Publication #:
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Pub Dt:
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05/21/2015
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Title:
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10/10/2017
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14085506
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11/20/2013
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Pub Dt:
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03/20/2014
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Title:
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VIDEO CONFERENCE BRIDGE SETTING, SHARING, PUSHING, AND RATIONALIZATION
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02/14/2017
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14085672
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11/20/2013
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Publication #:
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Pub Dt:
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05/21/2015
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Title:
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CONTACT ADVOCATE
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12/06/2016
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14086297
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11/21/2013
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Pub Dt:
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03/20/2014
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Title:
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05/30/2017
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14093688
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12/02/2013
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Pub Dt:
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06/12/2014
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Title:
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METHOD AND SYSTEM FOR VIDEO CONFERENCE AND PC USER EXPERIENCE INTEGRATION
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06/21/2016
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14100268
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12/09/2013
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Pub Dt:
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06/11/2015
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Title:
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01/10/2017
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14103003
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12/11/2013
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Pub Dt:
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06/11/2015
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Title:
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ANTI-TRENDING
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05/10/2016
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14135945
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12/20/2013
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06/25/2015
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Title:
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SYSTEM AND METHOD FOR DRIVING A VIRTUAL VIEW OF AGENTS IN A CONTACT CENTER
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08/03/2021
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14137544
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12/20/2013
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06/25/2015
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Title:
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ACTIVE TALKER ACTIVATED CONFERENCE POINTERS
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08/09/2016
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14138105
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12/22/2013
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06/25/2015
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Title:
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PREDICTIVE CLIENT VLAN EXTENSION
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11/13/2018
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14141798
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12/27/2013
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07/02/2015
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Title:
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01/19/2016
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14146527
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01/02/2014
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07/02/2015
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EMERGENCY GREETING OVERRIDE BY SYSTEM ADMINISTRATOR OR ROUTING TO CONTACT CENTER
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02/16/2016
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14146557
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01/02/2014
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07/02/2015
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METHOD AND SYSTEM FOR ALERTING CONTACTEES OF EMERGENCY EVENT
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07/28/2015
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14147816
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01/06/2014
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05/01/2014
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01/31/2017
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01/07/2014
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07/09/2015
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08/09/2016
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14150060
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01/08/2014
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07/09/2015
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SYSTEMS AND METHODS FOR MONITORING AND PRIORITIZING METRICS WITH DYNAMIC WORK ISSUE REASSIGNMENT
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04/24/2018
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14154379
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01/14/2014
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07/16/2015
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INTELLIGENT/SELECTIVE COVERAGE MECHANISM
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02/09/2016
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14154951
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01/14/2014
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07/16/2015
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SYSTEM AND METHOD FOR PROVIDING CUSTOMER SERVICE HELP
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05/10/2016
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01/20/2014
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07/23/2015
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SETUP APPLICATION FOR GENERATING CUSTOM CODE
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05/09/2017
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01/21/2014
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07/23/2015
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COORDINATED VIDEO-PHONE OVERLAY ON TOP OF PC DESKTOP DISPLAY
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11/21/2017
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01/22/2014
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07/23/2015
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05/31/2016
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01/27/2014
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07/30/2015
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03/03/2015
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02/03/2014
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05/29/2014
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02/09/2016
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14172297
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02/04/2014
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08/06/2015
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SPEECH ANALYTICS WITH ADAPTIVE FILTERING
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01/02/2018
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02/05/2014
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07/30/2015
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12/27/2016
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02/06/2014
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02/26/2015
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02/24/2015
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02/14/2014
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06/12/2014
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02/23/2016
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02/27/2014
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06/26/2014
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07/17/2018
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02/28/2014
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09/04/2014
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11/02/2021
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02/28/2014
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02/07/2017
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02/28/2014
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09/04/2014
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09/04/2014
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06/26/2014
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10/01/2015
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10/20/2020
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10/08/2015
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11/14/2023
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10/08/2015
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02/05/2019
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10/22/2015
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KIOSK ESCALATION
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