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HYBRID CLOUD MEDIA ARCHITECTURE FOR MEDIA COMMUNICATIONS
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Patent #:
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Issue Dt:
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08/23/2016
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Application #:
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14478640
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
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03/10/2016
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Title:
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SYSTEM AND METHOD FOR DETERMINING CONFERENCE PARTICIPATION
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14485486
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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01/01/2015
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Title:
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SYSTEM, METHOD AND APPARATUS FOR TROUBLESHOOTING AN IP NETWORK
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Patent #:
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Issue Dt:
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10/13/2015
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Application #:
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14485589
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Providing Guidance To Persuade A Caller
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Patent #:
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Issue Dt:
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11/29/2016
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Application #:
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14485596
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Pairing Agents And Callers Within A Call Center
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Patent #:
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Issue Dt:
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03/22/2022
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Application #:
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14486001
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Filing Dt:
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09/15/2014
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Publication #:
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Pub Dt:
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03/17/2016
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Title:
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SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGATED INTERACTIONS
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Patent #:
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Issue Dt:
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09/19/2017
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Application #:
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14492721
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Filing Dt:
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09/22/2014
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Publication #:
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Pub Dt:
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03/24/2016
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Title:
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ADAPTIVE MANAGEMENT OF A MEDIA BUFFER
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Patent #:
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Issue Dt:
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07/17/2018
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Application #:
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14493090
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Filing Dt:
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09/22/2014
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Publication #:
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Pub Dt:
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01/08/2015
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Title:
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System And Method For Providing Hiring Recommendations Of Agents Within A Call Center
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Patent #:
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Issue Dt:
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04/20/2021
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Application #:
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14500066
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Filing Dt:
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09/29/2014
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Publication #:
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Pub Dt:
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03/31/2016
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Title:
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SEGMENTED VIDEO CODEC FOR HIGH RESOLUTION AND HIGH FRAME RATE VIDEO
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Patent #:
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Issue Dt:
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06/28/2016
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Application #:
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14500630
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Filing Dt:
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09/29/2014
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Publication #:
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Pub Dt:
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03/31/2016
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Title:
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AUDIO POWER BASED MEDIA BANDWIDTH MANAGEMENT
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14502890
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Filing Dt:
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09/30/2014
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Publication #:
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Pub Dt:
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03/31/2016
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Title:
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USER AUTHENTICATION FOR PROXY-CONFIGURED CLIENTS IN CAPTIVE PORTAL ENVIRONMENTS
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Patent #:
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Issue Dt:
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08/14/2018
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Application #:
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14504057
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Filing Dt:
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10/01/2014
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Publication #:
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Pub Dt:
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04/07/2016
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Title:
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ABSTRACT ACTIVITY COUNTER
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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14504143
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Filing Dt:
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10/01/2014
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Publication #:
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Pub Dt:
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08/20/2015
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Title:
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DISTRIBUTION OF EPHEMERAL EXTENSION TO COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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06/29/2021
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Application #:
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14504238
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Filing Dt:
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10/01/2014
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Publication #:
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Pub Dt:
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09/17/2015
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Title:
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LOCATION ENHANCEMENTS FOR MOBILE MESSAGING
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Patent #:
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Issue Dt:
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03/14/2017
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Application #:
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14506955
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Filing Dt:
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10/06/2014
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Publication #:
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Pub Dt:
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04/07/2016
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Title:
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AUDIO SEARCH USING CODEC FRAMES
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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14512087
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Filing Dt:
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10/10/2014
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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CONFERENCE CALL QUESTION MANAGER
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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14512622
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Filing Dt:
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10/13/2014
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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CODEC SEQUENCE DETECTION
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14512666
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Filing Dt:
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10/13/2014
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
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Patent #:
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Issue Dt:
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04/11/2017
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Application #:
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14516177
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Filing Dt:
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10/16/2014
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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CALLER AUTHENTICATION
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Patent #:
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Issue Dt:
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05/21/2019
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Application #:
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14516783
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Filing Dt:
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10/17/2014
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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SYSTEM AND METHOD FOR SELECTING AGENTS TO IMPROVE CALL ROUTING
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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14524899
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Filing Dt:
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10/27/2014
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Title:
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CALLER IDENTIFICATION AND NOTIFICATION ADJUNCT
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Patent #:
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Issue Dt:
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05/05/2020
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Application #:
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14529567
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Filing Dt:
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10/31/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS
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Patent #:
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Issue Dt:
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04/04/2023
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Application #:
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14530121
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Filing Dt:
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10/31/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
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Patent #:
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Issue Dt:
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04/07/2020
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Application #:
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14533043
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Filing Dt:
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11/04/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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WIFI DEVICE ZONING USING MICRO-LOCATION DATA
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Patent #:
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Issue Dt:
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05/29/2018
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Application #:
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14533407
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Filing Dt:
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11/05/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14533454
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Filing Dt:
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11/05/2014
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Publication #:
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Pub Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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01/16/2018
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Application #:
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14552596
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Filing Dt:
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11/25/2014
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Publication #:
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Pub Dt:
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05/26/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCES
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Patent #:
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Issue Dt:
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04/18/2017
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Application #:
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14554143
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Filing Dt:
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11/26/2014
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Publication #:
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Pub Dt:
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05/26/2016
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Title:
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SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTION STRATEGY
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Patent #:
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Issue Dt:
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05/21/2019
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Application #:
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14561000
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Filing Dt:
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12/04/2014
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Publication #:
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Pub Dt:
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06/09/2016
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Title:
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CONTROL FOR CONTENT CHANNEL IN WEB REAL-TIME COMMUNICATION
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Patent #:
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Issue Dt:
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12/06/2016
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Application #:
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14562456
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Filing Dt:
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12/05/2014
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Publication #:
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Pub Dt:
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06/09/2016
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Title:
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AUTOMATIC CONTACT CENTER EXPANSION AND CONTRACTION
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Patent #:
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Issue Dt:
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11/06/2018
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Application #:
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14572012
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Filing Dt:
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12/16/2014
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Publication #:
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Pub Dt:
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06/16/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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14573163
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Filing Dt:
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12/17/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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CONTACT CENTER ADMINISTRATION VIA TEXT STREAM INTERACTION
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Patent #:
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Issue Dt:
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01/05/2016
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Application #:
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14573417
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Filing Dt:
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12/17/2014
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Title:
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CONTACT CENTER AGENT TRAINING TRAJECTORY
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Patent #:
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Issue Dt:
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01/09/2018
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Application #:
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14573898
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Filing Dt:
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12/17/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SKILL CHANGE AND ROUTING CORRECTION
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Patent #:
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Issue Dt:
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10/29/2019
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Application #:
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14576089
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Filing Dt:
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12/18/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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ENHANCED PRIVACY AND AGENT CONTROL IN A CO-BROWSING SESSION
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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14579739
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Filing Dt:
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12/22/2014
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Publication #:
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Pub Dt:
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04/23/2015
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Title:
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METHOD BY WHICH PSAPS CAN IDENTIFY AND REQUEST INFORMATION FROM CELLULAR DEVICES THAT ARE NEAR EMERGENT EVENTS
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Patent #:
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Issue Dt:
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04/19/2022
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Application #:
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14585376
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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06/30/2016
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Title:
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INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14585399
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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07/30/2015
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Title:
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ENHANCED COMMUNICATION BETWEEN REMOTE PARTICIPANTS USING AUGMENTED AND VIRTUAL REALITY
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Patent #:
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Issue Dt:
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12/13/2016
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Application #:
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14586594
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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SIP ANCHOR POINTS TO POPULATE COMMON COMMUNICATION LOGS
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Patent #:
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Issue Dt:
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07/12/2022
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Application #:
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14586691
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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03/23/2017
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Title:
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SYSTEM AND METHOD FOR ASSESSING THE SENSITIVITY OF SOCIAL NETWORK USER POPULATIONS TO RESPONSE TIME DELAYS
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Patent #:
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Issue Dt:
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01/12/2016
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Application #:
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14589818
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Filing Dt:
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01/05/2015
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING MESSAGES TO USERS IN A DISCUSSION GROUP
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14590330
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Filing Dt:
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01/06/2015
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Publication #:
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Pub Dt:
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07/07/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS
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Patent #:
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Issue Dt:
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10/29/2019
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Application #:
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14592257
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Filing Dt:
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01/08/2015
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Publication #:
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Pub Dt:
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07/14/2016
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Title:
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System and Method for Automated Determining When to Review an Agent Response Process
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14594755
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Filing Dt:
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01/12/2015
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Publication #:
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Pub Dt:
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08/27/2015
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Title:
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SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER
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Patent #:
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Issue Dt:
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05/01/2018
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Application #:
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14594973
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Filing Dt:
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01/12/2015
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Publication #:
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Pub Dt:
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05/07/2015
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Title:
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SYSTEM, METHOD AND APPARATUS FOR AUTHENTICATING CALLS
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Patent #:
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Issue Dt:
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02/20/2018
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Application #:
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14597966
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Filing Dt:
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01/15/2015
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Publication #:
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Pub Dt:
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07/21/2016
| | | | |
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Title:
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SIP NETWORK BORDER ELEMENT SESSION AUGMENTATION
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Patent #:
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Issue Dt:
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07/16/2019
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Application #:
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14599647
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Filing Dt:
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01/19/2015
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Publication #:
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Pub Dt:
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07/21/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTERPRISE
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