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12/07/2017
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11/03/2016
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07/11/2016
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11/03/2016
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12/01/2016
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02/23/2017
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02/23/2017
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12/25/2018
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02/23/2017
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08/22/2016
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06/15/2017
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09/10/2019
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04/05/2018
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12/04/2018
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10/03/2016
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04/05/2018
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04/05/2018
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02/19/2019
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10/03/2016
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10/12/2017
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01/26/2017
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10/03/2016
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03/30/2017
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10/03/2016
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04/05/2018
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07/28/2020
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04/05/2018
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WEB APPLICATION SYSTEM AND METHOD TO DYNAMICALLY SELECT BETWEEN LOCAL INSTALLED AND CLOUD-BASED RESOURCES
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04/05/2018
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10/04/2016
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01/18/2018
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12/25/2018
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10/04/2016
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04/05/2018
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02/13/2018
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10/04/2016
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01/18/2018
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04/10/2018
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04/05/2018
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09/26/2017
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10/04/2016
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04/03/2018
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10/04/2016
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04/05/2018
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04/05/2018
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06/11/2019
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10/05/2016
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04/05/2018
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04/03/2018
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10/05/2016
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04/05/2018
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09/24/2019
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10/10/2016
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04/12/2018
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SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS
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02/13/2018
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10/18/2016
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02/09/2017
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01/15/2019
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10/18/2016
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04/19/2018
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12/05/2017
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10/18/2016
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02/09/2017
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10/18/2016
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02/09/2017
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THREE-DIMENSIONAL GENERALIZED SPACE
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06/19/2018
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10/20/2016
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04/26/2018
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05/01/2018
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15299831
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10/21/2016
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04/26/2018
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10/25/2016
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04/12/2018
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MOBILITY BONDING NETWORK
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07/12/2022
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02/22/2018
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09/29/2020
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10/28/2016
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05/03/2018
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11/06/2018
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10/31/2016
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02/16/2017
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11/19/2019
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05/10/2018
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12/25/2018
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11/17/2016
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05/17/2018
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04/09/2019
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11/21/2016
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05/24/2018
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08/22/2017
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11/21/2016
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05/11/2017
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08/07/2018
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11/28/2016
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07/06/2017
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11/01/2022
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11/30/2016
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05/31/2018
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06/16/2020
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12/05/2016
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06/08/2017
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02/13/2018
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12/14/2016
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03/27/2018
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12/30/2016
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02/20/2018
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12/30/2016
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04/20/2017
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10/03/2017
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15420027
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01/30/2017
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08/03/2017
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12/25/2018
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02/10/2017
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06/01/2017
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07/09/2019
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03/07/2017
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06/22/2017
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ACOUSTIC INFORMATION TRANSFER
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04/17/2018
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03/17/2017
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PUBLISHING CONTACTS TO OPT-IN USERS
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NONE
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15477672
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04/03/2017
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10/04/2018
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10/09/2018
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04/03/2017
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10/05/2017
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08/06/2019
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04/10/2017
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09/28/2017
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10/04/2022
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15485961
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04/12/2017
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10/18/2018
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01/02/2018
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04/24/2017
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08/10/2017
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06/30/2020
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05/17/2017
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11/23/2017
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05/26/2020
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05/17/2017
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11/23/2017
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Certificate-based Dual Authentication for Openflow Enabled Switches
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05/26/2020
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05/17/2017
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11/23/2017
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11/27/2018
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05/18/2017
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11/23/2017
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08/20/2019
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15599537
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Filing Dt:
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05/19/2017
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Publication #:
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Pub Dt:
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11/22/2018
| | | | |
Title:
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REAL-TIME SPEECH FEED TO AGENT GREETING
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Patent #:
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Issue Dt:
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02/25/2020
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Application #:
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15602284
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Filing Dt:
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05/23/2017
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Publication #:
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Pub Dt:
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11/29/2018
| | | | |
Title:
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DYNAMIC TIME-WEIGHTED SYSTEMS AND METHODS FOR MANAGEMENT OF ACOUSTIC EXPOSURE
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Patent #:
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Issue Dt:
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06/02/2020
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Application #:
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15602408
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Filing Dt:
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05/23/2017
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Publication #:
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Pub Dt:
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11/29/2018
| | | | |
Title:
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SERVICE IMPLEMENTING A WORK FLOW BASED ON IMAGE ANALYSIS
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Patent #:
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Issue Dt:
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07/16/2019
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Application #:
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15605517
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Filing Dt:
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05/25/2017
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Publication #:
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Pub Dt:
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11/29/2018
| | | | |
Title:
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COMPUTER TELEPHONY INTEGRATION (CTI) CONTROL OF MULTIPLE DEVICES WITH A SINGLE ADDRESS OF RECORD
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Patent #:
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Issue Dt:
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12/11/2018
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Application #:
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15606399
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Filing Dt:
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05/26/2017
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Publication #:
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Pub Dt:
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09/14/2017
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Title:
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System And Method For Providing Customer-specific Ongoing Call Center Assistance With The Aid Of A Digital Computer
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Patent #:
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Issue Dt:
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01/02/2018
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Application #:
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15606688
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Filing Dt:
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05/26/2017
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Publication #:
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Pub Dt:
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09/14/2017
| | | | |
Title:
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Computer-Implemented System And Method For Delivery Of Group Messages
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Patent #:
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Issue Dt:
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04/10/2018
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Application #:
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15606710
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Filing Dt:
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05/26/2017
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Publication #:
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Pub Dt:
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09/14/2017
| | | | |
Title:
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System And Method For Automated Call Center Operation Facilitating Agent-Caller Communication
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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15607701
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Filing Dt:
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05/30/2017
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Publication #:
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Pub Dt:
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08/08/2019
| | | | |
Title:
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SELECTIVE DATA TRANSMISSION IN NETWORKS
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Patent #:
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Issue Dt:
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05/26/2020
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Application #:
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15608362
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Filing Dt:
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05/30/2017
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Publication #:
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Pub Dt:
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09/14/2017
| | | | |
Title:
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NEGOTIATION OF A FUTURE COMMUNICATION BY USE OF A PERSONAL VIRTUAL ASSISTANT (PVA)
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Patent #:
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Issue Dt:
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09/05/2023
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Application #:
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15613841
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Filing Dt:
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06/05/2017
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Publication #:
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Pub Dt:
|
12/06/2018
| | | | |
Title:
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Communication Session Addition via a Host In Deny New Service Mode
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Patent #:
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Issue Dt:
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08/07/2018
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Application #:
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15614428
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Filing Dt:
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06/05/2017
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Publication #:
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Pub Dt:
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09/21/2017
| | | | |
Title:
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System And Method For Call Data Processing
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Patent #:
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10/22/2019
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15616164
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06/07/2017
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Publication #:
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Pub Dt:
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12/13/2018
| | | | |
Title:
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CONTEXT-BASED ASSIGNMENT OF CUSTOMER SERVICE AGENTS ASSOCIATED WITH DOCUMENT VIEWING SECTIONS
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Patent #:
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Issue Dt:
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04/14/2020
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15617580
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06/08/2017
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Publication #:
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Pub Dt:
|
12/13/2018
| | | | |
Title:
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DOCUMENT DETECTION AND ANALYSIS-BASED ROUTING
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Patent #:
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Issue Dt:
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02/23/2021
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Application #:
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15617605
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Filing Dt:
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06/08/2017
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Publication #:
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Pub Dt:
|
12/13/2018
| | | | |
Title:
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IP TOLERANCE AND SIGNALING INTERWORKING
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Patent #:
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Issue Dt:
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01/26/2021
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Application #:
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15617650
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Filing Dt:
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06/08/2017
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Publication #:
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Pub Dt:
|
12/13/2018
| | | | |
Title:
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ALTERNATIVE NETWORK ADDRESS TYPE (ANAT) ENCODING AND MEDIA INTERWORKING
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Patent #:
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Issue Dt:
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07/09/2019
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Application #:
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15634369
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Filing Dt:
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06/27/2017
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Publication #:
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Pub Dt:
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12/27/2018
| | | | |
Title:
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SYSTEM AND METHOD FOR REDUCING STORAGE SPACE IN A CONTACT CENTER
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Patent #:
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03/10/2020
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15653239
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07/18/2017
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Publication #:
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Pub Dt:
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01/18/2018
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Title:
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SYSTEM AND METHOD TO USE LOCATION-AWARE DNS RESPONSES AS INPUT TO MEDIA RELAY SELECTION FOR WEBRTC
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Patent #:
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Issue Dt:
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08/25/2020
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Application #:
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15661347
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07/27/2017
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Publication #:
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Pub Dt:
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02/01/2018
| | | | |
Title:
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Computer-Implemented System And Method For Storing And Retrieving Sensitive Information
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Patent #:
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Issue Dt:
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06/16/2020
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15675572
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08/11/2017
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Publication #:
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Pub Dt:
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02/14/2019
| | | | |
Title:
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DISCOVERY AND CONFIGURATION OF AN OPEN NETWORKING ADAPTER IN A FABRIC NETWORK
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Patent #:
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Issue Dt:
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07/28/2020
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15677517
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Filing Dt:
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08/15/2017
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Publication #:
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Pub Dt:
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02/21/2019
| | | | |
Title:
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INTERNET PROTOCOL ADDRESS SELECTION IN SESSION INITIATION PROTOCOL COMMUNICATIONS
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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15679575
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08/17/2017
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Publication #:
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Pub Dt:
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02/21/2019
| | | | |
Title:
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SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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05/01/2018
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Application #:
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15682115
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Filing Dt:
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08/21/2017
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Title:
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Monitoring Agent Oversight of Artificial Intelligence Content in a Contact Center
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Patent #:
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Issue Dt:
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11/06/2018
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Application #:
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15682496
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Filing Dt:
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08/21/2017
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Publication #:
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Pub Dt:
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11/30/2017
| | | | |
Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR RETENTION OF CALL RECORDINGS
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Patent #:
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08/14/2018
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15702238
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09/12/2017
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Publication #:
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Pub Dt:
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01/04/2018
| | | | |
Title:
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VIDEO CONFERENCE BRIDGE SETTING SHARING, PUSHING, AND RATIONALIZATION
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Patent #:
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03/06/2018
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15723093
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10/02/2017
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Publication #:
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Pub Dt:
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02/15/2018
| | | | |
Title:
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Computer-Implemented System And Method For Determining Call Status
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Patent #:
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04/07/2020
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15803288
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Filing Dt:
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11/03/2017
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Publication #:
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Pub Dt:
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05/10/2018
| | | | |
Title:
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System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
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Patent #:
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Issue Dt:
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01/26/2021
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Application #:
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15803350
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Filing Dt:
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11/03/2017
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Publication #:
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Pub Dt:
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05/10/2018
| | | | |
Title:
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System and Method for Performing Screen Capture-Based Sensitive Information Protection Within a Call Center Environment
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Patent #:
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Issue Dt:
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08/25/2020
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Application #:
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15807322
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11/08/2017
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Publication #:
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Pub Dt:
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05/09/2019
| | | | |
Title:
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SEQUENCED APPLICATIONS FOR CONTROLLING COMMUNICATION FEATURES
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Patent #:
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Issue Dt:
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12/18/2018
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Application #:
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15809404
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Filing Dt:
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11/10/2017
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Publication #:
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Pub Dt:
|
04/05/2018
| | | | |
Title:
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SYSTEM AND METHOD FOR PERFORMING CIRCUMSTANCE-SPECIFIC CUSTOMER SATISFACTION MONITORING IN AN ONGOING CALL CENTER INTERACTION
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Patent #:
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11/17/2020
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Application #:
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15811551
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11/13/2017
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Pub Dt:
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03/08/2018
| | | | |
Title:
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Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
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02/11/2020
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15815333
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11/16/2017
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Pub Dt:
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03/15/2018
| | | | |
Title:
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SERVICES VERSIONING
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Patent #:
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11/03/2020
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15830932
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12/04/2017
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Pub Dt:
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06/06/2019
| | | | |
Title:
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SYSTEM AND METHOD OF CONTROLLING A CURSOR DISPLAY IN A CO-BROWSING COMMUNICATION SESSION
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11/12/2019
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15847110
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12/19/2017
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Pub Dt:
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06/20/2019
| | | | |
Title:
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MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
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Patent #:
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NONE
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15847211
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12/19/2017
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Publication #:
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Pub Dt:
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06/20/2019
| | | | |
Title:
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LONG POLLING FOR CLUSTERED APPLICATION LOAD BALANCING
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NONE
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15851940
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12/22/2017
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Pub Dt:
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06/27/2019
| | | | |
Title:
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ATTRIBUTE AND PROPERTY OVERRIDES FOR REMOTE NETWORK TOPOLOGY CHANGES
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NONE
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15854555
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12/26/2017
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Pub Dt:
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06/27/2019
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Title:
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SYSTEM AND METHOD FOR NON-NUMERIC AUTHENTICATION USING A LEGACY TELEPHONE
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09/25/2018
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15859176
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12/29/2017
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Pub Dt:
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05/03/2018
| | | | |
Title:
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Computer-Implemented System And Method For Transcription Error Reduction
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02/19/2019
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15859215
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12/29/2017
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Pub Dt:
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05/03/2018
| | | | |
Title:
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Computer-Implemented System And Method For Delivery Of Group Messages
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Patent #:
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NONE
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Application #:
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15868783
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Filing Dt:
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01/11/2018
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Publication #:
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Pub Dt:
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10/04/2018
| | | | |
Title:
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DEVICE ENROLLMENT SERVICE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/26/2019
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Application #:
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15874922
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Filing Dt:
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01/19/2018
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Pub Dt:
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05/24/2018
| | | | |
Title:
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NETWORK DEVICE MANAGEMENT AND VISUALIZATION
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