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Reel/Frame:063542/0662   Pages: 259
Recorded: 05/04/2023
Attorney Dkt #:1989720 PAT
Conveyance: INTELLECTUAL PROPERTY SECURITY AGREEMENT
Total properties: 2684
Page 24 of 27
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
1
Patent #:
10470006
Issue Dt:
11/05/2019
Application #:
15877111
Filing Dt:
01/22/2018
Publication #:
US20190230482
Pub Dt:
07/25/2019
Title:
METHOD AND SYSTEM FOR ALTERED ALERTING
2
Patent #:
11108811
Issue Dt:
08/31/2021
Application #:
15877140
Filing Dt:
01/22/2018
Publication #:
US20190230114
Pub Dt:
07/25/2019
Title:
METHODS AND DEVICES FOR DETECTING DENIAL OF SERVICE ATTACKS IN SECURE INTERACTIONS
3
Patent #:
10782981
Issue Dt:
09/22/2020
Application #:
15881311
Filing Dt:
01/26/2018
Publication #:
US20190235882
Pub Dt:
08/01/2019
Title:
SYSTEMS AND METHODS OF DYNAMIC PORT ASSIGNMENT
4
Patent #:
10715669
Issue Dt:
07/14/2020
Application #:
15882076
Filing Dt:
01/29/2018
Publication #:
US20190238680
Pub Dt:
08/01/2019
Title:
SYSTEMS AND METHODS FOR CONTROLLING TRANSFER OF CONTACTS IN A CONTACT CENTER
5
Patent #:
10446134
Issue Dt:
10/15/2019
Application #:
15882958
Filing Dt:
01/29/2018
Publication #:
US20180151174
Pub Dt:
05/31/2018
Title:
Computer-Implemented System And Method For Identifying Special Information Within A Voice Recording
6
Patent #:
10135985
Issue Dt:
11/20/2018
Application #:
15886697
Filing Dt:
02/01/2018
Title:
IMMEDIATE RECONNECTION OF A CALL TO AN AGENT IN A CONTACT CENTER
7
Patent #:
10440127
Issue Dt:
10/08/2019
Application #:
15888396
Filing Dt:
02/05/2018
Publication #:
US20180159980
Pub Dt:
06/07/2018
Title:
MOBILITY BONDING NETWORK
8
Patent #:
NONE
Issue Dt:
Application #:
15889981
Filing Dt:
02/06/2018
Publication #:
US20190245976
Pub Dt:
08/08/2019
Title:
AGENT SELECTION IN A CONTACT CENTER BASED ON LIKELIHOOD OF A COMMUNICATION CHANGING MODES
9
Patent #:
10880338
Issue Dt:
12/29/2020
Application #:
15890998
Filing Dt:
02/07/2018
Publication #:
US20190245895
Pub Dt:
08/08/2019
Title:
SYSTEM AND METHOD FOR PROVIDING TO PUSH NOTIFICATIONS TO COMMUNICATION ENDPOINTS
10
Patent #:
10547741
Issue Dt:
01/28/2020
Application #:
15892556
Filing Dt:
02/09/2018
Publication #:
US20190253555
Pub Dt:
08/15/2019
Title:
SYSTEMS AND METHODS FOR PLACING CALLS IN A NON-DISTURBING MANNER
11
Patent #:
10129405
Issue Dt:
11/13/2018
Application #:
15893846
Filing Dt:
02/12/2018
Publication #:
US20180191906
Pub Dt:
07/05/2018
Title:
SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTACT CENTER
12
Patent #:
11470199
Issue Dt:
10/11/2022
Application #:
15902664
Filing Dt:
02/22/2018
Publication #:
US20180249014
Pub Dt:
08/30/2018
Title:
SYSTEM AND METHOD FOR PERSONALIZING A SHARED CONFERENCING DEVICE OR A SHARED PRINTER/SCANNER
13
Patent #:
10659612
Issue Dt:
05/19/2020
Application #:
15903759
Filing Dt:
02/23/2018
Publication #:
US20190268475
Pub Dt:
08/29/2019
Title:
AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS
14
Patent #:
10554618
Issue Dt:
02/04/2020
Application #:
15911064
Filing Dt:
03/02/2018
Publication #:
US20190273715
Pub Dt:
09/05/2019
Title:
DOMAIN IDENTIFIER BASED ACCESS POLICY CONTROL
15
Patent #:
10511710
Issue Dt:
12/17/2019
Application #:
15912347
Filing Dt:
03/05/2018
Publication #:
US20180198909
Pub Dt:
07/12/2018
Title:
Computer-Implemented System And Method For Call Status Determination
16
Patent #:
10469655
Issue Dt:
11/05/2019
Application #:
15927909
Filing Dt:
03/21/2018
Publication #:
US20190297184
Pub Dt:
09/26/2019
Title:
CALL RECONSTRUCTION SEQUENCED APPLICATION
17
Patent #:
10313526
Issue Dt:
06/04/2019
Application #:
15928487
Filing Dt:
03/22/2018
Publication #:
US20180213087
Pub Dt:
07/26/2018
Title:
MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
18
Patent #:
11218787
Issue Dt:
01/04/2022
Application #:
15931885
Filing Dt:
05/14/2020
Publication #:
US20200275175
Pub Dt:
08/27/2020
Title:
CLIP BASED SPEAKER RETENTION TO A MOUNTING SURFACE
19
Patent #:
10582050
Issue Dt:
03/03/2020
Application #:
15938283
Filing Dt:
03/28/2018
Publication #:
US20190306309
Pub Dt:
10/03/2019
Title:
PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS
20
Patent #:
10742816
Issue Dt:
08/11/2020
Application #:
15949265
Filing Dt:
04/10/2018
Publication #:
US20190312975
Pub Dt:
10/10/2019
Title:
DYNAMIC ROUTING SYSTEM FOR CONTACT CENTER COMMUNICATIONS
21
Patent #:
10306069
Issue Dt:
05/28/2019
Application #:
15952299
Filing Dt:
04/13/2018
Publication #:
US20180270358
Pub Dt:
09/20/2018
Title:
PUBLISHING CONTACTS TO OPT-IN USERS
22
Patent #:
10951398
Issue Dt:
03/16/2021
Application #:
15970279
Filing Dt:
05/03/2018
Publication #:
US20190342076
Pub Dt:
11/07/2019
Title:
REGULATING COMMUNICATION COMPRISING ACCESS TO PROTECTED DATA
23
Patent #:
10841712
Issue Dt:
11/17/2020
Application #:
15971607
Filing Dt:
05/04/2018
Publication #:
US20180255404
Pub Dt:
09/06/2018
Title:
SIGNAL TO NOISE RATIO USING DECENTRALIZED DYNAMIC LASER MICROPHONES
24
Patent #:
10741037
Issue Dt:
08/11/2020
Application #:
15981184
Filing Dt:
05/16/2018
Publication #:
US20190355229
Pub Dt:
11/21/2019
Title:
METHOD AND SYSTEM FOR DETECTING INAUDIBLE SOUNDS
25
Patent #:
11120410
Issue Dt:
09/14/2021
Application #:
15993280
Filing Dt:
05/30/2018
Publication #:
US20180276622
Pub Dt:
09/27/2018
Title:
COMMUNICATION SYSTEMS FOR MULTI-SOURCE ROBOT CONTROL
26
Patent #:
NONE
Issue Dt:
Application #:
16021586
Filing Dt:
06/28/2018
Publication #:
US20200007685
Pub Dt:
01/02/2020
Title:
PRIORITIZATION OF ROUTING FOR ESCALATED COMMUNICATION SESSIONS IN A CONTACT CENTER
27
Patent #:
10929557
Issue Dt:
02/23/2021
Application #:
16029225
Filing Dt:
07/06/2018
Publication #:
US20200012810
Pub Dt:
01/09/2020
Title:
EXPORTED DIGITAL RELATIONSHIPS
28
Patent #:
10621539
Issue Dt:
04/14/2020
Application #:
16029868
Filing Dt:
07/09/2018
Publication #:
US20180315006
Pub Dt:
11/01/2018
Title:
CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
29
Patent #:
10880120
Issue Dt:
12/29/2020
Application #:
16039585
Filing Dt:
07/19/2018
Publication #:
US20200028710
Pub Dt:
01/23/2020
Title:
SYSTEM AND METHODS FOR TUNNELING MEDIA THROUGH SECURE CHANNEL
30
Patent #:
10972512
Issue Dt:
04/06/2021
Application #:
16040456
Filing Dt:
07/19/2018
Publication #:
US20200028882
Pub Dt:
01/23/2020
Title:
SYSTEM AND METHOD FOR IDENTIFYING IDLE RESOURCES IN COMMUNICATION ENDPOINTS
31
Patent #:
10848443
Issue Dt:
11/24/2020
Application #:
16042075
Filing Dt:
07/23/2018
Publication #:
US20200028803
Pub Dt:
01/23/2020
Title:
CHATBOT SOCIALIZATION
32
Patent #:
NONE
Issue Dt:
Application #:
16043378
Filing Dt:
07/24/2018
Publication #:
US20200034778
Pub Dt:
01/30/2020
Title:
ARTIFICIAL INTELLIGENCE SELF-LEARNING TRAINING SYSTEM TO AUTONOMOUSLY APPLY AND EVALUATE AGENT TRAINING IN A CONTACT CENTER
33
Patent #:
10735258
Issue Dt:
08/04/2020
Application #:
16043452
Filing Dt:
07/24/2018
Publication #:
US20200036588
Pub Dt:
01/30/2020
Title:
SYSTEM FOR SELF-ALLOCATING RESOURCES
34
Patent #:
11281439
Issue Dt:
03/22/2022
Application #:
16045413
Filing Dt:
07/25/2018
Publication #:
US20200034123
Pub Dt:
01/30/2020
Title:
SYSTEM AND METHOD FOR CREATING A CONTEXTUALIZED AFTER CALL WORKFLOW
35
Patent #:
10694041
Issue Dt:
06/23/2020
Application #:
16046227
Filing Dt:
07/26/2018
Publication #:
US20190045059
Pub Dt:
02/07/2019
Title:
ANALYTICS-GUIDED CALL ROUTING WITH THIRD PARTY
36
Patent #:
10594865
Issue Dt:
03/17/2020
Application #:
16049900
Filing Dt:
07/31/2018
Publication #:
US20200045174
Pub Dt:
02/06/2020
Title:
EFFICIENT MANAGEMENT OF CO-EXISTING MULTI-CHANNEL INTERACTIONS IN A CONTACT CENTER
37
Patent #:
10944832
Issue Dt:
03/09/2021
Application #:
16055367
Filing Dt:
08/06/2018
Publication #:
US20180343308
Pub Dt:
11/29/2018
Title:
SUPPORTING INTERMEDIATE BACK TO BACK USER AGENTS BETWEEN USER AGENTS AND A CONFERENCE FOCUS
38
Patent #:
10609219
Issue Dt:
03/31/2020
Application #:
16058284
Filing Dt:
08/08/2018
Publication #:
US20180352088
Pub Dt:
12/06/2018
Title:
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
39
Patent #:
10880428
Issue Dt:
12/29/2020
Application #:
16102124
Filing Dt:
08/13/2018
Publication #:
US20200053203
Pub Dt:
02/13/2020
Title:
SELECTIVE COMMUNICATION EVENT EXTRACTION
40
Patent #:
10783766
Issue Dt:
09/22/2020
Application #:
16113763
Filing Dt:
08/27/2018
Publication #:
US20200066133
Pub Dt:
02/27/2020
Title:
METHOD AND SYSTEM FOR WARNING USERS OF OFFENSIVE BEHAVIOR
41
Patent #:
10764435
Issue Dt:
09/01/2020
Application #:
16116470
Filing Dt:
08/29/2018
Publication #:
US20200076947
Pub Dt:
03/05/2020
Title:
SMART CUSTOMER ASSISTANT IN A CONTACT CENTER
42
Patent #:
11502862
Issue Dt:
11/15/2022
Application #:
16122162
Filing Dt:
09/05/2018
Publication #:
US20200076635
Pub Dt:
03/05/2020
Title:
CUSTOM COMMUNICATION ACTIONS BASED ON ENVIRONMENT ANALYSIS
43
Patent #:
10924894
Issue Dt:
02/16/2021
Application #:
16137427
Filing Dt:
09/20/2018
Publication #:
US20200100072
Pub Dt:
03/26/2020
Title:
SYSTEM AND METHOD FOR SENDING AND RECEIVING NON-VISUAL MESSAGES IN AN ELECTRONIC AUDIO COMMUNICATION SESSION
44
Patent #:
11012437
Issue Dt:
05/18/2021
Application #:
16144709
Filing Dt:
09/27/2018
Publication #:
US20190044937
Pub Dt:
02/07/2019
Title:
CONTROLLING ACCESS TO TRAVERSAL USING RELAYS AROUND NETWORK ADDRESS TRANSLATION (TURN) SERVERS USING TRUSTED SINGLE-USE CREDENTIALS
45
Patent #:
11134142
Issue Dt:
09/28/2021
Application #:
16148534
Filing Dt:
10/01/2018
Publication #:
US20200106871
Pub Dt:
04/02/2020
Title:
SIMPLIFIED USER INTERFACE FOR IDENTIFYING PEOPLE WHEN MAKING ELECTRONIC COMMUNICATIONS
46
Patent #:
10757050
Issue Dt:
08/25/2020
Application #:
16148609
Filing Dt:
10/01/2018
Publication #:
US20190036854
Pub Dt:
01/31/2019
Title:
SYSTEM AND METHOD FOR TOPIC BASED SEGREGATION IN INSTANT MESSAGING
47
Patent #:
10742652
Issue Dt:
08/11/2020
Application #:
16149293
Filing Dt:
10/02/2018
Publication #:
US20190036922
Pub Dt:
01/31/2019
Title:
MOBILE CALLER AUTHENTICATION FOR CONTACT CENTERS
48
Patent #:
NONE
Issue Dt:
Application #:
16151486
Filing Dt:
10/04/2018
Publication #:
US20200112535
Pub Dt:
04/09/2020
Title:
MULTIPLE AD HOC COMMUNICATION NETWORK CREATION AND MANAGEMENT
49
Patent #:
NONE
Issue Dt:
Application #:
16152683
Filing Dt:
10/05/2018
Publication #:
US20200111104
Pub Dt:
04/09/2020
Title:
SECURING A CUSTOMER HISTORY IN A CONTACT CENTER
50
Patent #:
10756912
Issue Dt:
08/25/2020
Application #:
16159368
Filing Dt:
10/12/2018
Publication #:
US20200119936
Pub Dt:
04/16/2020
Title:
DISTRIBUTED LEDGER AND BLOCKCHAIN TO CONFIRM VALIDITY OF CALL RECORDINGS
51
Patent #:
11153439
Issue Dt:
10/19/2021
Application #:
16166317
Filing Dt:
10/22/2018
Publication #:
US20200128130
Pub Dt:
04/23/2020
Title:
MANAGING AGENT OCCUPANCY IN AN OMNI-CHANNEL ENVIRONMENT
52
Patent #:
10827074
Issue Dt:
11/03/2020
Application #:
16169813
Filing Dt:
10/24/2018
Publication #:
US20200137232
Pub Dt:
04/30/2020
Title:
ENFORCEMENT OF CONTACT CENTER COMMUNICATION SESSION ROUTING BEHAVIORS
53
Patent #:
11042613
Issue Dt:
06/22/2021
Application #:
16175537
Filing Dt:
10/30/2018
Publication #:
US20200134143
Pub Dt:
04/30/2020
Title:
ENHANCED USER AUTHENTICATION BASED ON DEVICE USAGE CHARACTERISTICS FOR INTERACTIONS USING BLOCKCHAINS
54
Patent #:
10812321
Issue Dt:
10/20/2020
Application #:
16188610
Filing Dt:
11/13/2018
Publication #:
US20200153681
Pub Dt:
05/14/2020
Title:
PREDICTIVE NETWORK NODE ALLOCATION
55
Patent #:
11115217
Issue Dt:
09/07/2021
Application #:
16198221
Filing Dt:
11/21/2018
Publication #:
US20200162262
Pub Dt:
05/21/2020
Title:
SYSTEMS AND METHODS FOR DETECTING DEVICE LOCATION AND USAGE
56
Patent #:
10447856
Issue Dt:
10/15/2019
Application #:
16200476
Filing Dt:
11/26/2018
Publication #:
US20190098136
Pub Dt:
03/28/2019
Title:
Computer-Implemented System And Method For Facilitating Interactions Via Automatic Agent Responses
57
Patent #:
10631257
Issue Dt:
04/21/2020
Application #:
16201579
Filing Dt:
11/27/2018
Title:
SYSTEM AND METHOD FOR PROVIDING ENHANCED ROUTING IN A CONTACT CENTER
58
Patent #:
10938867
Issue Dt:
03/02/2021
Application #:
16208076
Filing Dt:
12/03/2018
Publication #:
US20200177646
Pub Dt:
06/04/2020
Title:
AUTOMATIC ON HOLD COMMUNICATION SESSION STATE MANAGEMENT IN A CONTACT CENTER
59
Patent #:
10897684
Issue Dt:
01/19/2021
Application #:
16216582
Filing Dt:
12/11/2018
Publication #:
US20200186958
Pub Dt:
06/11/2020
Title:
Providing Event Updates Based on Participant Location
60
Patent #:
10656782
Issue Dt:
05/19/2020
Application #:
16222083
Filing Dt:
12/17/2018
Publication #:
US20190121516
Pub Dt:
04/25/2019
Title:
THREE-DIMENSIONAL GENERALIZED SPACE
61
Patent #:
NONE
Issue Dt:
Application #:
16224464
Filing Dt:
12/18/2018
Publication #:
US20200196135
Pub Dt:
06/18/2020
Title:
ENHANCED CONNECTIVITY IN DUAL-MODE NETWORKS FOR SINGLE-MODE NODES
62
Patent #:
10681213
Issue Dt:
06/09/2020
Application #:
16228861
Filing Dt:
12/21/2018
Publication #:
US20200045175
Pub Dt:
02/06/2020
Title:
Dynamic Synchronization of Co-Existing Multichannel Interactions in a Contact Center
63
Patent #:
11108911
Issue Dt:
08/31/2021
Application #:
16230516
Filing Dt:
12/21/2018
Publication #:
US20200028968
Pub Dt:
01/23/2020
Title:
SYSTEM AND METHOD FOR FLEXIBLE ROUTING
64
Patent #:
10681214
Issue Dt:
06/09/2020
Application #:
16233516
Filing Dt:
12/27/2018
Publication #:
US20200213447
Pub Dt:
07/02/2020
Title:
ENHANCED REAL-TIME ROUTING
65
Patent #:
11336667
Issue Dt:
05/17/2022
Application #:
16242180
Filing Dt:
01/08/2019
Publication #:
US20200220886
Pub Dt:
07/09/2020
Title:
Single Point Secured Mechanism to Disable and Enable the Access to all User Associated Entities
66
Patent #:
NONE
Issue Dt:
Application #:
16242193
Filing Dt:
01/08/2019
Publication #:
US20200219066
Pub Dt:
07/09/2020
Title:
Mechanisms for Improving the Visibility of Time Spent in Conferences and Eliminating Less Useful Meetings
67
Patent #:
10866585
Issue Dt:
12/15/2020
Application #:
16243757
Filing Dt:
01/09/2019
Publication #:
US20190146483
Pub Dt:
05/16/2019
Title:
COMMAND AND CONTROL OF A ROBOT BY A CONTACT CENTER WITH THIRD-PARTY MONITORING
68
Patent #:
10659611
Issue Dt:
05/19/2020
Application #:
16248647
Filing Dt:
01/15/2019
Title:
SYSTEM AND METHOD FOR IMPROVED AUTOMATIC CALLBACKS IN A CONTACT CENTER
69
Patent #:
11375049
Issue Dt:
06/28/2022
Application #:
16249521
Filing Dt:
01/16/2019
Publication #:
US20200177709
Pub Dt:
06/04/2020
Title:
EVENT-BASED MULTIPROTOCOL COMMUNICATION SESSION DISTRIBUTION
70
Patent #:
11076045
Issue Dt:
07/27/2021
Application #:
16249571
Filing Dt:
01/16/2019
Publication #:
US20200228655
Pub Dt:
07/16/2020
Title:
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
71
Patent #:
11750739
Issue Dt:
09/05/2023
Application #:
16251502
Filing Dt:
01/18/2019
Publication #:
US20200236214
Pub Dt:
07/23/2020
Title:
VISUAL INDICATION OF COMMUNICATION SUSPENSION AT AN ENDPOINT SYSTEM
72
Patent #:
NONE
Issue Dt:
Application #:
16257655
Filing Dt:
01/25/2019
Publication #:
US20190279256
Pub Dt:
09/12/2019
Title:
SYSTEM AND METHOD FOR MAKING REAL-TIME DECISIONS FOR ROUTING COMMUNICATIONS AND INFORMATION IN A CONTACT CENTER
73
Patent #:
11222642
Issue Dt:
01/11/2022
Application #:
16257681
Filing Dt:
01/25/2019
Publication #:
US20200243097
Pub Dt:
07/30/2020
Title:
Audio Recording Optimization for Calls Serviced by an Artificial Intelligence Agent
74
Patent #:
11012570
Issue Dt:
05/18/2021
Application #:
16259059
Filing Dt:
01/28/2019
Publication #:
US20200244807
Pub Dt:
07/30/2020
Title:
MANAGING A PLURALITY OF TOPICS IN A USER INTERACTION THROUGH A PLURALITY OF AGENTS IN A CONTACT CENTER
75
Patent #:
11516344
Issue Dt:
11/29/2022
Application #:
16260893
Filing Dt:
01/29/2019
Publication #:
US20200244806
Pub Dt:
07/30/2020
Title:
SYSTEMS AND METHODS FOR ASSIGNING CONTACTS IN A BLENDED CONTACT CENTER
76
Patent #:
10681300
Issue Dt:
06/09/2020
Application #:
16276188
Filing Dt:
02/14/2019
Title:
SPLIT SCREEN FOR VIDEO SHARING
77
Patent #:
10694273
Issue Dt:
06/23/2020
Application #:
16282694
Filing Dt:
02/22/2019
Title:
CLIP BASED SPEAKER RETENTION TO A MOUNTING SURFACE
78
Patent #:
NONE
Issue Dt:
Application #:
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Title:
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Title:
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Title:
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Assignors
1
AVAYA INC.
Exec Dt:
05/01/2023
2
AVAYA MANAGEMENT L.P.
Exec Dt:
05/01/2023
3
INTELLISIST, INC.
Exec Dt:
05/01/2023
Assignee
1
CITIBANK, N.A., AS COLLATERAL AGENT
390 GREENWICH STREET
NEW YORK, NEW YORK 10013
Correspondence name and address
STEWART WALSH
1025 CONNECTICUT AVE NW, SUITE 712
COGENCY GLOBAL INC.
WASHINGTON, DC 20036

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