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USING VOICE OVER IP OR INSTANT MESSAGING TO CONNECT TO CUSTOMER PRODUCTS
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Patent #:
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Issue Dt:
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07/12/2005
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Application #:
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10675768
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Filing Dt:
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09/30/2003
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Title:
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GENERATION AND PROCESSING OF STATISTICAL INFORMATION
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Patent #:
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Issue Dt:
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01/27/2009
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Application #:
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10676659
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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03/31/2005
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Title:
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METHOD AND APPARATUS FOR MIGRATING TO AN ALTERNATE CALL CONTROLLER
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Patent #:
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Issue Dt:
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12/06/2005
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Application #:
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10676761
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Filing Dt:
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09/30/2003
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Title:
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METHOD AND APPARATUS FOR ROTATING AUTO RESERVE AGENTS
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Patent #:
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Issue Dt:
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03/03/2009
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Application #:
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10683039
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Filing Dt:
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10/10/2003
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Title:
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METHOD AND APPARATUS FOR SCHEDULING TASKS
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Patent #:
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Issue Dt:
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05/04/2010
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Application #:
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10685947
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Filing Dt:
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10/15/2003
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Publication #:
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Pub Dt:
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04/22/2004
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Title:
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DYNAMIC ASSIGNMENT OF TRAFFIC CLASSES TO A PRIORITY QUEUE IN A PACKET FORWARDING DEVICE
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Patent #:
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Issue Dt:
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05/16/2006
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Application #:
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10688473
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Filing Dt:
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10/17/2003
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Publication #:
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Pub Dt:
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08/05/2004
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Title:
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POLL SCHEDULING FOR EMERGENCY CALLS
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Patent #:
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Issue Dt:
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05/11/2010
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Application #:
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10693807
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Filing Dt:
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10/24/2003
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Title:
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REHOMING VIA TUNNEL SWITCHING
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Patent #:
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Issue Dt:
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12/02/2008
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Application #:
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10697190
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Filing Dt:
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10/30/2003
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Publication #:
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Pub Dt:
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05/19/2005
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTED MULTIPOINT CONFERENCING WITH AUTOMATIC ENDPOINT ADDRESS DETECTION AND DYNAMIC ENDPOINT-SERVER ALLOCATION
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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10703186
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Filing Dt:
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11/06/2003
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Publication #:
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Pub Dt:
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07/15/2004
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Title:
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SYSTEM AND METHOD FOR PER FLOW GUARANTEED THROUGHPUT, MULTIPLE TCP FLOW BANDWIDTH PROVISIONING, AND ELIMINATION OF PACKET DROPS FOR TRANSMISSION CONTROL PROTOCOL (TCP) AND TCP-FRIENDLY PROTOCOLS
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Patent #:
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Issue Dt:
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10/17/2006
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Application #:
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10705679
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Filing Dt:
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11/10/2003
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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METHOD AND SYSTEM FOR RESPONDING TO REQUESTS RELATING TO COMPLEX DATA MAINTAINED IN A STRUCTURED FORM
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Patent #:
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Issue Dt:
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02/14/2006
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Application #:
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10713639
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Filing Dt:
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11/13/2003
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Title:
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SHIELD FOR HIGH FREQUENCY TELECOMMUNICATIONS CONNECTOR
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Patent #:
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Issue Dt:
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09/27/2005
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Application #:
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10713940
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Filing Dt:
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11/13/2003
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Publication #:
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Pub Dt:
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05/19/2005
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Title:
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DETECTION OF BOTH VOICE AND TONES USING GOERTZEL FILTERS
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Patent #:
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Issue Dt:
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02/24/2009
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Application #:
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10719452
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Filing Dt:
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11/21/2003
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Publication #:
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Pub Dt:
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05/27/2004
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Title:
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SYSTEM AND METHOD FOR PROVIDING MULTI-PARTY MESSAGE-BASED VOICE COMMUNICATIONS
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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10721721
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Filing Dt:
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11/25/2003
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Publication #:
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Pub Dt:
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05/26/2005
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Title:
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METHOD AND APPARATUS FOR CONTENT BASED AUTHENTICATION FOR NETWORK ACCESS
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Patent #:
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Issue Dt:
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01/28/2014
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Application #:
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10723416
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Filing Dt:
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11/26/2003
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Publication #:
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Pub Dt:
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05/26/2005
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Title:
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METHOD AND APPARATUS FOR EXTRACTING AUTHENTICATION INFORMATION FROM A USER
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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10727915
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Filing Dt:
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12/04/2003
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Publication #:
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Pub Dt:
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08/05/2004
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Title:
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Intelligent selection of message delivery mechanism
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Patent #:
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Issue Dt:
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01/18/2011
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Application #:
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10728730
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Filing Dt:
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12/04/2003
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Title:
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DYNAMIC SYSTEM OF AUTONOMOUS PARSERS FOR INTERPRETING ARBITRARY TELECOMMUNICATION EQUIPMENT STREAMS
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Patent #:
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Issue Dt:
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10/20/2009
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Application #:
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10731348
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Filing Dt:
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12/09/2003
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Publication #:
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Pub Dt:
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07/22/2004
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Title:
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DISTRIBUTED ARCHITECTURE FOR DEPLOYING MULTIPLE WIRELESS LOCAL-AREA NETWORKS
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Patent #:
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Issue Dt:
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10/11/2011
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Application #:
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10732645
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Filing Dt:
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12/10/2003
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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DIRECTLY CONTACTABLE CALL CENTER AGENTS
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Patent #:
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Issue Dt:
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11/05/2013
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Application #:
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10733326
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Filing Dt:
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12/12/2003
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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METHOD AND SYSTEM FOR SECURE SESSION MANAGEMENT IN A WEB FARM
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Patent #:
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Issue Dt:
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04/22/2008
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Application #:
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10734280
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Filing Dt:
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12/15/2003
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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METHOD AND FILE STRUCTURES FOR MANAGING DATA ON A FLASH DISK
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Patent #:
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Issue Dt:
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10/13/2009
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Application #:
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10736062
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Filing Dt:
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12/12/2003
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Publication #:
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Pub Dt:
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06/30/2005
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Title:
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METHOD AND APPARATUS FOR ALLOCATING PROCESSING CAPACITY OF SYSTEM PROCESSING UNITS IN AN EXTRANET GATEWAY
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Patent #:
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Issue Dt:
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04/28/2009
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Application #:
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10736108
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Filing Dt:
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12/15/2003
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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METHOD AND APPARATUS FOR CAPABILITY BASED ADDRESSING IN A COMMUNICATIONS NETWORK
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Patent #:
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Issue Dt:
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04/07/2009
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Application #:
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10736923
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Filing Dt:
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12/15/2003
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Title:
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CLIENT CUSTOMIZABLE INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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08/03/2010
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Application #:
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10738489
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Filing Dt:
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12/17/2003
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Title:
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CONTACT CENTER
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Patent #:
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Issue Dt:
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09/04/2007
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10740988
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Filing Dt:
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12/18/2003
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Publication #:
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Pub Dt:
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06/23/2005
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Title:
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ADAPTIVE FEEDBACK ARRANGMENT FOR CONTROLLING AGENT AVAILABILITY SERVICE LEVEL IN A PREDICTIVE DIALER
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Patent #:
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Issue Dt:
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08/26/2008
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10741263
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Filing Dt:
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12/18/2003
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Title:
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NETWORK QUALITY ESTIMATION
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Patent #:
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Issue Dt:
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08/04/2009
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Application #:
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10741517
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12/19/2003
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Publication #:
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Pub Dt:
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06/23/2005
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Title:
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COMPUTER TELEPHONE INTEGRATION OVER A NETWORK
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Patent #:
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Issue Dt:
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11/25/2008
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10741518
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Filing Dt:
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12/19/2003
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Title:
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METHODS OF MONITORING COMMUNICATIONS SESSIONS IN A CONTACT CENTRE
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Issue Dt:
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07/21/2009
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10741519
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Filing Dt:
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12/19/2003
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Title:
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PROVIDING USER INFORMATION AND CONTROL OVER A CONTACT WITHIN A CONTACT CENTRE
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Patent #:
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Issue Dt:
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11/04/2008
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Application #:
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10741915
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12/19/2003
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Title:
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CONNECTOR MODULE WITH EMBEDDED PHYSICAL LAYER SUPPORT AND METHOD
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Patent #:
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Issue Dt:
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04/20/2010
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10741920
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12/19/2003
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Title:
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CONNECTOR MODULE WITH EMBEDDED POWER-OVER-ETHERNET VOLTAGE ISOLATION AND METHOD
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01/09/2007
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10742243
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12/19/2003
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03/31/2005
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Title:
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PRESENCE-BASED TELECOMMUNICATIONS SYSTEM
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01/20/2009
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10742653
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12/19/2003
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07/28/2005
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Title:
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INTERWORKING FUNCTIONALITY
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Issue Dt:
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10/21/2014
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10744529
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12/22/2003
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Title:
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METHOD AND SYSTEM FOR PROVIDING CONFIGURABLE ROUTE TABLE LIMITS IN A SERVICE PROVIDER FOR MANAGING VPN RESOURCE USAGE
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Issue Dt:
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02/09/2010
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10756669
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01/12/2004
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Title:
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TRANSPARENT MONITORING AND INTERVENTION TO IMPROVE AUTOMATIC ADAPTATION OF SPEECH MODELS
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04/13/2010
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10757139
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01/14/2004
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Pub Dt:
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07/14/2005
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Title:
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METHOD AND APPARATUS FOR CONTROLLING THE DISSEMINATION OF ROUTING INFORMATION ON A COMMUNICATION NETWORK
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Issue Dt:
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11/23/2010
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10757676
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01/14/2004
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Pub Dt:
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03/17/2005
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Title:
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DETECTION OF HIDDEN WIRELESS ROUTERS
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Issue Dt:
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07/06/2010
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10760681
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01/19/2004
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08/18/2005
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Title:
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ADHOC SECURE DOCUMENT EXCHANGE
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Issue Dt:
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11/16/2010
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Application #:
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10764696
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01/26/2004
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Pub Dt:
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09/08/2005
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Title:
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MULTIPLE SIMULTANEOUS WIRELESS CONNECTIONS IN A WIRELESS LOCAL AREA NETWORK
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Issue Dt:
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06/25/2013
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10768894
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01/29/2004
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Title:
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Call center customer queue shortcut access code
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Patent #:
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Issue Dt:
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08/30/2011
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10769448
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01/30/2004
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Pub Dt:
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11/11/2004
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Title:
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DEALING WITH LOST ACKNOWLEDGEMENTS WHEN POWER-SAVING
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