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Patent #:
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Issue Dt:
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09/15/2009
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Application #:
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10984103
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Filing Dt:
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11/09/2004
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Publication #:
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Pub Dt:
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05/11/2006
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Title:
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TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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10988790
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Filing Dt:
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11/15/2004
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Publication #:
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Pub Dt:
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05/18/2006
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Title:
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GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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05/22/2012
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Application #:
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10991757
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
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05/18/2006
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Title:
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DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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10999403
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
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Patent #:
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Issue Dt:
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04/20/2010
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Application #:
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10999426
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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METHOD OF STORING INFORMATION WITHIN AN ACD
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Patent #:
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Issue Dt:
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06/01/2010
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Application #:
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10999445
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES
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Patent #:
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Issue Dt:
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01/04/2011
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Application #:
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10999517
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Filing Dt:
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11/30/2004
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Publication #:
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Pub Dt:
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06/01/2006
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Title:
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METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11008829
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Filing Dt:
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12/10/2004
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
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Patent #:
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Issue Dt:
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05/19/2009
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Application #:
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11012391
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Filing Dt:
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12/14/2004
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Publication #:
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Pub Dt:
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05/05/2005
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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11015410
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Filing Dt:
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12/17/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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CONTACT CENTER BUSINESS MODELER
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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11017457
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Filing Dt:
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12/20/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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BUSINESS RULE WEB SERVICE
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Patent #:
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Issue Dt:
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11/09/2010
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Application #:
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11025166
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Filing Dt:
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12/23/2004
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Publication #:
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Pub Dt:
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06/29/2006
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Title:
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METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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07/20/2006
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Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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Issue Dt:
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03/30/2010
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Application #:
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11053396
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Filing Dt:
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02/08/2005
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Publication #:
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Pub Dt:
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08/10/2006
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Title:
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METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11075793
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Filing Dt:
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03/08/2005
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Publication #:
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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Issue Dt:
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02/23/2010
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Application #:
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11093923
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Filing Dt:
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03/29/2005
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Publication #:
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Pub Dt:
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08/04/2005
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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11111251
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Filing Dt:
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04/21/2005
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Publication #:
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Pub Dt:
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10/26/2006
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Title:
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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Patent #:
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Issue Dt:
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07/27/2010
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Application #:
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11124644
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Filing Dt:
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05/06/2005
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Publication #:
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Pub Dt:
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11/09/2006
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Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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11128045
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Filing Dt:
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05/12/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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Patent #:
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Issue Dt:
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02/24/2009
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Application #:
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11169821
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Filing Dt:
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06/28/2005
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Publication #:
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Pub Dt:
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10/27/2005
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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11209568
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Filing Dt:
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08/22/2005
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Publication #:
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Pub Dt:
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02/22/2007
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Title:
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METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
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Patent #:
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Issue Dt:
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09/18/2012
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Application #:
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11211113
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08/23/2005
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Pub Dt:
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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Patent #:
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06/12/2012
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11274226
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11/14/2005
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Pub Dt:
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05/17/2007
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Title:
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AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
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Patent #:
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11/13/2012
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11280603
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11/15/2005
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Pub Dt:
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04/13/2006
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Title:
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METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
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Patent #:
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Issue Dt:
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09/08/2009
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11289869
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11/30/2005
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11/16/2006
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Title:
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SYSTEMS AND METHODS FOR DETECTING FALSE SIGNALS ON AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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07/15/2014
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11290113
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11/30/2005
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11/16/2006
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Title:
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Systems and methods for callback processing
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Patent #:
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Issue Dt:
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07/31/2012
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11290977
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11/30/2005
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Pub Dt:
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05/31/2007
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Title:
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SYSTEMS AND METHODS FOR MANAGING CALL PROCESSING FOR A SPECIFIC AGENT
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Patent #:
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10/11/2011
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11290978
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11/30/2005
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11/16/2006
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Title:
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SYSTEMS AND METHODS FOR DETECTING CALL BLOCKING DEVICES OR SERVICES
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06/04/2013
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11322355
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12/30/2005
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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04/21/2009
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11429774
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05/08/2006
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11/08/2007
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ESCALATING ONLINE EXPERT HELP
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05/08/2012
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11436456
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05/18/2006
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11/16/2006
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SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
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01/02/2007
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11448230
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06/07/2006
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10/05/2006
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07/30/2013
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11455440
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06/19/2006
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12/20/2007
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02/21/2012
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07/11/2006
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03/19/2013
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08/02/2006
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02/21/2008
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Title:
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METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
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01/08/2013
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11556749
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11/06/2006
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05/08/2008
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EMERGENCY RECORDING DURING VOIP SESSION
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07/03/2007
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11561515
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11/20/2006
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05/31/2007
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METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
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12/15/2015
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11674500
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02/13/2007
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08/14/2008
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AUTOMATIC CONTACT CENTER AGENT ASSISTANT
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07/09/2013
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11681241
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03/02/2007
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09/04/2008
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METHOD OF SCHEDULING CALLS
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11693491
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03/29/2007
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11/15/2007
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09/28/2010
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11736065
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04/17/2007
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10/23/2008
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03/10/2009
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11758713
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06/06/2007
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05/22/2008
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METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
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07/06/2010
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06/27/2007
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01/01/2009
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METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
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08/06/2013
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09/07/2007
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03/12/2009
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Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
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05/03/2016
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10/02/2007
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04/02/2009
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Deployment Wizard
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02/25/2014
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08/02/2007
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02/07/2008
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04/09/2013
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08/02/2007
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11/12/2013
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08/02/2007
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02/07/2008
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08/05/2014
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11890009
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08/02/2007
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02/07/2008
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
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01/21/2014
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11890010
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08/02/2007
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02/07/2008
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Session application records
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07/16/2013
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11890016
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08/03/2007
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03/06/2008
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UNIFIED SESSION DETAIL RECORDS
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05/15/2012
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08/02/2007
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02/07/2008
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SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
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08/27/2013
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11954527
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12/12/2007
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06/18/2009
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SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
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04/12/2011
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11977589
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10/25/2007
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04/30/2009
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ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
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11/19/2013
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11/05/2009
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11/05/2009
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02/26/2009
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