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Patent #:
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Issue Dt:
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04/03/2018
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Application #:
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15071325
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Filing Dt:
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03/16/2016
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Title:
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Reviewing Portions of Telephone Call Recordings in a Contact Center Using Topic Meta-Data Records
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Patent #:
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Issue Dt:
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09/06/2016
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Application #:
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15081358
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Filing Dt:
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03/25/2016
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Title:
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Using a Speech Analytics System to Offer Callbacks
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Patent #:
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Issue Dt:
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12/19/2017
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Application #:
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15082301
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Filing Dt:
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03/28/2016
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Title:
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Agent Assisting System for Processing Customer Enquiries in a Contact Center
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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15086245
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Filing Dt:
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03/31/2016
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Title:
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Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
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Patent #:
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Issue Dt:
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01/24/2017
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Application #:
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15140894
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Filing Dt:
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04/28/2016
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Title:
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Using a Speech Analytics System to Control Pre-Recorded Scripts for Debt Collection Calls
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Patent #:
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Issue Dt:
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12/13/2016
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Application #:
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15143877
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Filing Dt:
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05/02/2016
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Publication #:
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Pub Dt:
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08/25/2016
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Title:
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Dialing Telephone Numbers in a Contact Center Based on a Dial-Type Indicator
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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15157472
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Filing Dt:
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05/18/2016
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Title:
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Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
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Patent #:
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Issue Dt:
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07/18/2017
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Application #:
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15158767
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Filing Dt:
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05/19/2016
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Title:
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Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
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Patent #:
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Issue Dt:
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01/03/2017
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Application #:
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15159265
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Filing Dt:
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05/19/2016
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Title:
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Accurate Dispositioning of a Telephone Call by Reconciliating Cause Codes with In-Band Audio Information
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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15195413
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Filing Dt:
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06/28/2016
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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12/13/2016
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Application #:
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15210939
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Filing Dt:
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07/15/2016
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Title:
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Regulate Current Battery Usage of a Mobile Device
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Patent #:
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Issue Dt:
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12/27/2016
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Application #:
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15211502
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Filing Dt:
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07/15/2016
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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01/30/2018
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Application #:
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15212767
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Filing Dt:
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07/18/2016
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Title:
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HANDLING AUDIO PATH FAILURE AND POOR QUALITY OF SERVICE FOR VOICE CALLS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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04/04/2017
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Application #:
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15213555
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Filing Dt:
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07/19/2016
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Title:
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Automatic Calling List Scheduler
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Patent #:
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Issue Dt:
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06/12/2018
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Application #:
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15229817
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Filing Dt:
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08/05/2016
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Title:
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Managing Contact Attempts to an Account in a Contact Center
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Patent #:
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Issue Dt:
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07/18/2017
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Application #:
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15231154
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Filing Dt:
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08/08/2016
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Title:
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Configuring Contact Center Components for Real Time Speech Analytics
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Patent #:
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Issue Dt:
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06/27/2017
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Application #:
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15239260
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Filing Dt:
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08/17/2016
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Title:
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Management System for Using Speech Analytics to Enhance Contact Center Agent Conformance
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Patent #:
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Issue Dt:
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04/07/2020
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Application #:
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15248013
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Filing Dt:
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08/26/2016
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Title:
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Communication Management System For Supporting Multiple Agent Communication Sessions In A Contact Center
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Patent #:
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Issue Dt:
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01/24/2017
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Application #:
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15254536
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Filing Dt:
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09/01/2016
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Title:
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Predicting Outcomes for Events Based on Voice Characteristics and Content of a Voice Sample of a Contact Center Communication
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Patent #:
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Issue Dt:
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08/15/2017
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Application #:
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15259562
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Filing Dt:
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09/08/2016
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Title:
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Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center
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Patent #:
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Issue Dt:
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08/01/2017
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Application #:
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15270425
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Filing Dt:
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09/20/2016
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Title:
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Utilizing Predictive Models to Improve Predictive Dialer Pacing Capabilities
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Patent #:
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Issue Dt:
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09/26/2017
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Application #:
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15271621
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Filing Dt:
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09/21/2016
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Title:
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Augmenting Call Progress Analysis with Real-Time Speech Analytics
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Patent #:
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Issue Dt:
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12/05/2017
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Application #:
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15271684
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Filing Dt:
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09/21/2016
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Title:
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Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
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Patent #:
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Issue Dt:
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06/20/2017
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Application #:
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15341486
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Filing Dt:
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11/02/2016
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Title:
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Regulate Current Battery Usage of a Mobile Device
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Patent #:
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Issue Dt:
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12/11/2018
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Application #:
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15344645
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Filing Dt:
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11/07/2016
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Title:
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DIALING A VOIP TELEPHONE NUMBER SUBJECT TO AN AUTODIALER PROHIBITION IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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15349392
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Filing Dt:
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11/11/2016
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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11/20/2018
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Application #:
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15352656
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Filing Dt:
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11/16/2016
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Title:
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Originating Calls in a Contact Center Either In a Voice Dialing Mode or a Text Dialing Mode
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Patent #:
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Issue Dt:
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10/10/2017
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Application #:
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15352732
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Filing Dt:
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11/16/2016
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Title:
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Accurate Dispositioning of a Telephone Call by Reconciling Cause Codes With In-Band Audio Information
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Patent #:
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Issue Dt:
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06/27/2017
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Application #:
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15353797
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Filing Dt:
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11/17/2016
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Title:
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PACING OUTBOUND COMMUNICATIONS THAT GENERATE INBOUND COMMUNICATIONS
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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15378152
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Filing Dt:
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12/14/2016
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Title:
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Predicting Outcomes for Events Based on Voice Characteristics and Content of a Voice Sample of a Contact Center Communication
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Patent #:
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Issue Dt:
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05/07/2019
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Application #:
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15389477
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Filing Dt:
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12/23/2016
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Title:
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Managing Multiple Agent Communication Sessions in a Contact Center
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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15393509
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Filing Dt:
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12/29/2016
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Title:
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GRAPHICAL USER INTERFACE FOR MANAGING MULTIPLE AGENT COMMUNICATION SESSIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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01/23/2018
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Application #:
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15410408
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Filing Dt:
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01/19/2017
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Title:
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Call Record Processing Module For Controlling Call Origination In Voice And Text-Based Dialer Components In a Contact Center
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Patent #:
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Issue Dt:
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08/15/2017
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Application #:
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15423847
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Filing Dt:
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02/03/2017
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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15426663
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Filing Dt:
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02/07/2017
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Title:
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Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Contact Center
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Patent #:
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Issue Dt:
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02/26/2019
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Application #:
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15455243
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Filing Dt:
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03/10/2017
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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01/07/2020
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Application #:
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15459861
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Filing Dt:
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03/15/2017
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Title:
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Answering Machine Detection ("AMD") for a Contact Center by Using AMD Meta-Data
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Patent #:
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Issue Dt:
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02/05/2019
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Application #:
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15481903
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Filing Dt:
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04/07/2017
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Title:
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Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
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Patent #:
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Issue Dt:
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07/24/2018
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Application #:
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15485568
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Filing Dt:
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04/12/2017
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Title:
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Agent Interaction with a Party Using Multiple Channels of Communication
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Patent #:
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Issue Dt:
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01/30/2018
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Application #:
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15486456
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Filing Dt:
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04/13/2017
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Title:
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Using a Speech Analytics System to Control Whisper Audio
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Patent #:
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Issue Dt:
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01/29/2019
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Application #:
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15488586
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Filing Dt:
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04/17/2017
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Title:
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Reviewing Call Checkpoints in Agent Call Recording in a Contact Center
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Patent #:
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Issue Dt:
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07/10/2018
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Application #:
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15583152
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Filing Dt:
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05/01/2017
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Title:
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Aural Communication Status Indications Provided to an Agent in a Contact Center
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Patent #:
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Issue Dt:
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06/02/2020
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Application #:
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15586524
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Filing Dt:
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05/04/2017
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Title:
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Enhanced Abandoned Call Recovery for a Contact Center
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Patent #:
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Issue Dt:
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02/13/2018
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Application #:
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15600889
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Filing Dt:
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05/22/2017
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Title:
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PACING OUTBOUND COMMUNICATIONS THAT GENERATE INBOUND COMMUNICATIONS
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Patent #:
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Issue Dt:
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02/12/2019
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Application #:
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15606382
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Filing Dt:
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05/26/2017
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Title:
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Controlling a Secure Audio Bridge During a Payment Transaction
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Patent #:
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Issue Dt:
|
04/30/2019
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Application #:
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15608405
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Filing Dt:
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05/30/2017
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Title:
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Answering Machine Detection for a Contact Center
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Patent #:
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Issue Dt:
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12/26/2017
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Application #:
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15617301
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Filing Dt:
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06/08/2017
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Publication #:
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Pub Dt:
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09/21/2017
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Title:
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Configuring Contact Center Components for Real Time Speech Analytics
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Patent #:
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Issue Dt:
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01/30/2018
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Application #:
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15617616
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Filing Dt:
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06/08/2017
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Title:
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SYSTEMS AND METHODS IN AN ELECTRONIC CONTACT MANAGEMENT SYSTEM TO ESTIMATE REQUIRED STAFF LEVELS FOR MULTI-SKILLED AGENTS
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Patent #:
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Issue Dt:
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10/31/2017
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Application #:
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15625363
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Filing Dt:
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06/16/2017
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Title:
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UTILIZING PREDICTIVE MODELS TO IMPROVE PREDICTIVE DIALER PACING CAPABILITIES
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Patent #:
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Issue Dt:
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08/25/2020
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Application #:
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15628938
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Filing Dt:
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06/21/2017
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Title:
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Providing Improved Contact Center Agent Assistance During a Secure Transaction Involving an Interactive Voice Response Unit
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Patent #:
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Issue Dt:
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05/14/2019
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Application #:
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15631190
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Filing Dt:
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06/23/2017
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center
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Patent #:
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Issue Dt:
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04/10/2018
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Application #:
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15638679
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Filing Dt:
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06/30/2017
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Title:
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TELEPHONE CALL PROCESSING MODIFICATIONS RELATED TO CALL ACCEPTANCE FOR AN INCOMING CALL RECEIVED AT A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/06/2019
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Application #:
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15642415
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Filing Dt:
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07/06/2017
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Title:
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Dynamic Display of Real Time Speech Analytics Agent Alert Indications In a Contact Center
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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15646145
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Filing Dt:
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07/11/2017
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Title:
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Best Time to Communicate With Parties Having Multiple Contacts
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Patent #:
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Issue Dt:
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09/25/2018
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Application #:
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15681519
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Filing Dt:
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08/21/2017
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Title:
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Augmenting Call Progress Analysis with Real-Time Speech Analytics
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Patent #:
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Issue Dt:
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12/31/2019
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Application #:
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15683171
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Filing Dt:
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08/22/2017
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Title:
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Robocall Management System
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Patent #:
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Issue Dt:
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03/20/2018
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Application #:
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15685104
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Filing Dt:
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08/24/2017
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Title:
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FORECASTING AND SCHEDULING CAMPAIGNS INVOLVING DIFFERENT CHANNELS OF COMMUNICATION
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Patent #:
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Issue Dt:
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03/05/2019
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Application #:
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15696223
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Filing Dt:
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09/06/2017
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Title:
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Accurate Dispositioning of a Telephone Call by Reconciling Cause Codes With In-Band Audio Information
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|
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Patent #:
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Issue Dt:
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12/04/2018
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Application #:
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15700389
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Filing Dt:
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09/11/2017
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Title:
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Using Enhanced Answering Machine Detection ("AMD") to Detect Reassigned Numbers
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Patent #:
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Issue Dt:
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10/23/2018
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Application #:
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15726675
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Filing Dt:
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10/06/2017
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Title:
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Bridging a Third Party Onto a Contact Center Communication
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Patent #:
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Issue Dt:
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12/31/2019
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Application #:
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15791512
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Filing Dt:
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10/24/2017
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Title:
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TRANSFERRING AN INTERACTION BETWEEN AN AGENT AT A CONTACT CENTER AND A PARTY FROM A FIRST CHANNEL OF COMMUNICATION TO A SECOND CHANNEL OF COMMUNICATION
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Patent #:
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Issue Dt:
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05/01/2018
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Application #:
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15800171
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Filing Dt:
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11/01/2017
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Title:
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Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
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Patent #:
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Issue Dt:
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10/29/2019
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Application #:
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15829306
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Filing Dt:
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12/01/2017
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Title:
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Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
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Patent #:
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Issue Dt:
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04/23/2019
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Application #:
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15846813
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Filing Dt:
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12/19/2017
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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02/19/2019
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Application #:
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15848766
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Filing Dt:
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12/20/2017
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Title:
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Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center
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Patent #:
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Issue Dt:
|
10/02/2018
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Application #:
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15875288
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Filing Dt:
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01/19/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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01/01/2019
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Application #:
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15897800
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Filing Dt:
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02/15/2018
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
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Patent #:
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Issue Dt:
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05/28/2019
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Application #:
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15902117
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Filing Dt:
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02/22/2018
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Title:
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Reviewing Portions of Telephone Call Recordings in a Contact Center using Topic Meta-Data Records
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Patent #:
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Issue Dt:
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08/07/2018
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Application #:
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15928554
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Filing Dt:
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03/22/2018
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Title:
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Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service
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Patent #:
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Issue Dt:
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04/14/2020
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Application #:
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15961079
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Filing Dt:
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04/24/2018
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Title:
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Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers
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Patent #:
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Issue Dt:
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07/23/2019
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Application #:
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15993033
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Filing Dt:
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05/30/2018
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Title:
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Providing Technical Support in an Augmented Reality Environment
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Patent #:
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Issue Dt:
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11/05/2019
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Application #:
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16008243
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Filing Dt:
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06/14/2018
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Title:
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Agent Interaction with a Party Using Multiple Channels of Communication
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Patent #:
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Issue Dt:
|
01/15/2019
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Application #:
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16026466
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Filing Dt:
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07/03/2018
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Title:
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Calling Party Number Selection for Outbound Telephone Calls to Mitigate Robocall Processing Impacts
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Patent #:
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Issue Dt:
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10/30/2018
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Application #:
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16054511
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Filing Dt:
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08/03/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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11/13/2018
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Application #:
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16109913
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Filing Dt:
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08/23/2018
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Title:
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Bridging a Third Party onto a Contact Center Communication
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Patent #:
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Issue Dt:
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02/05/2019
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Application #:
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16140720
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Filing Dt:
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09/25/2018
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Title:
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Queueing Communications for a Contact Center
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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16160330
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Filing Dt:
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10/15/2018
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Title:
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Using Enhanced Answering Machine Detection ("AMD") to Detect Reassigned Numbers
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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16163112
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Filing Dt:
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10/17/2018
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Title:
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Originating Calls in a Contact Center Either in a Voice Dialing Mode or a Text Dialing Mode
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Patent #:
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Issue Dt:
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02/12/2019
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Application #:
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16164467
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Filing Dt:
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10/18/2018
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Title:
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Calling Party Number Selection for Outbound Telephone Calls TO Mitigate Robocalling Processing Impacts
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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16171938
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Filing Dt:
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10/26/2018
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
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Patent #:
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Issue Dt:
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11/24/2020
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Application #:
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16179312
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Filing Dt:
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11/02/2018
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Title:
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Using Semantically Related Search Terms for Speech and Text Analytics
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Patent #:
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Issue Dt:
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07/09/2019
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Application #:
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16216382
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Filing Dt:
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12/11/2018
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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01/12/2021
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Application #:
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16218552
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Filing Dt:
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12/13/2018
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Title:
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Optimization of Speech Analytics System Recognition Thresholds For Target Word Identification in a Contact Center
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16276854
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Filing Dt:
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02/15/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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08/10/2021
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Application #:
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16277431
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Filing Dt:
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02/15/2019
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Title:
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Agent Speech Coaching Management Using Speech Analytics
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16355017
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Filing Dt:
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03/15/2019
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Title:
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Answering Machine Detection for a Contact Center
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Patent #:
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Issue Dt:
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02/18/2020
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Application #:
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16362948
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Filing Dt:
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03/25/2019
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Title:
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MANAGING MULTIPLE AGENT COMMUNICATION SESSIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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16369158
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Filing Dt:
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03/29/2019
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center
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Patent #:
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Issue Dt:
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11/05/2019
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Application #:
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16378708
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Filing Dt:
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04/09/2019
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Title:
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Automatic Dialer Call Pacing In a Contact Center
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Patent #:
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Issue Dt:
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02/04/2020
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Application #:
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16381722
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Filing Dt:
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04/11/2019
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Title:
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Identifying and Processing Neighbor Spoofed Telephone Calls in a VoIP-Based Telecommunications Network
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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16402649
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Filing Dt:
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05/03/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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09/28/2021
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Application #:
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16404851
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Filing Dt:
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05/07/2019
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Title:
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DETECTING NON-VERBAL, AUDIBLE COMMUNICATION CONVEYING MEANING
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16437009
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Filing Dt:
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06/11/2019
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Title:
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Adaptable Data Source Connection Strings
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16437140
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Filing Dt:
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06/11/2019
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Title:
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PROVIDING TECHNICAL SUPPORT IN AN AUGMENTED REALITY ENVIRONMENT
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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16449555
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Filing Dt:
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06/24/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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08/11/2020
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Application #:
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16522941
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Filing Dt:
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07/26/2019
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Title:
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Limted-Content Messaging System for a Contact Center
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Patent #:
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Issue Dt:
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08/17/2021
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Application #:
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16533105
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Filing Dt:
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08/06/2019
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Title:
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Handling an Outbound Call Reaching a Voicemail Service
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Patent #:
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Issue Dt:
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03/03/2020
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Application #:
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16535286
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Filing Dt:
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08/08/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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09/15/2020
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Application #:
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16549398
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Filing Dt:
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08/23/2019
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Title:
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Universal Configurations
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Patent #:
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Issue Dt:
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03/23/2021
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Application #:
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16568648
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Filing Dt:
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09/12/2019
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Title:
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Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center
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