Total properties:
417
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5
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5
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Patent #:
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Issue Dt:
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12/29/2020
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Application #:
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16575857
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Filing Dt:
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09/19/2019
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Title:
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Transferring an Interaction Between an Agent at a Contact Center and a Party From a First Channel of Communication to a Second Channel of Communication
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Patent #:
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Issue Dt:
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09/22/2020
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Application #:
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16597592
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Filing Dt:
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10/09/2019
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Title:
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Communication Attempts Management System for Managing a Predictive Dialer in a Contact Center
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Patent #:
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Issue Dt:
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08/03/2021
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Application #:
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16684861
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Filing Dt:
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11/15/2019
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Title:
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Originating Group Text Calls in a Contact Center
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Patent #:
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Issue Dt:
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11/08/2022
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Application #:
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16685053
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Filing Dt:
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11/15/2019
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Title:
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Indicating Number Sources Used to Define a Whitelist for a Smartphone-Based Robocall Blocking Process
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Patent #:
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Issue Dt:
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08/24/2021
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Application #:
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16723309
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Filing Dt:
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01/20/2020
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Title:
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Best Time to Send Limited-Content Text Messages to Parties
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Patent #:
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Issue Dt:
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03/22/2022
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Application #:
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16739621
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Filing Dt:
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01/10/2020
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Title:
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Pacing Limited-Content Text Messages
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Patent #:
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Issue Dt:
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08/18/2020
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Application #:
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16744700
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Filing Dt:
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01/16/2020
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Title:
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Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
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Patent #:
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Issue Dt:
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03/30/2021
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Application #:
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16778770
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Filing Dt:
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01/31/2020
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Title:
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Auto-Correcting Voice Quality in Real-Time
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Patent #:
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Issue Dt:
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02/15/2022
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Application #:
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16783296
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Filing Dt:
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02/06/2020
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Title:
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Adaptable Data Source Connection Strings
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Patent #:
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Issue Dt:
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05/17/2022
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Application #:
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16787872
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Filing Dt:
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02/11/2020
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Title:
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Limited Derogation of Contact Center Agent Skill Levels
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Patent #:
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Issue Dt:
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03/30/2021
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Application #:
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16839172
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Filing Dt:
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04/03/2020
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Title:
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Communication Management System for Supporting Multiple Agent Communciations Sessions in a Contact Center
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Patent #:
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Issue Dt:
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01/03/2023
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Application #:
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16856395
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Filing Dt:
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04/23/2020
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Title:
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Enhanced Abandoned Call Recovery for a Contact Center
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Patent #:
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NONE
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Issue Dt:
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Application #:
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16883143
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Filing Dt:
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05/26/2020
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Publication #:
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Pub Dt:
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09/24/2020
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Title:
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METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
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Patent #:
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Issue Dt:
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02/22/2022
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Application #:
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16900138
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Filing Dt:
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06/12/2020
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Title:
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Session Oriented Enhancements For Text-Based Communications In a Contact Center
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Patent #:
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Issue Dt:
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02/09/2021
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Application #:
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16932059
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Filing Dt:
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07/17/2020
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Title:
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Handling a Callback Call In A Contact Center In Response to a Limited-Content Message
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Patent #:
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Issue Dt:
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06/27/2023
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Application #:
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16998260
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Filing Dt:
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08/20/2020
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Title:
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Providing Improved Contact Center Agent Assistance During a Secure Transaction Involving an Interactive Voice Response Unit
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Patent #:
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Issue Dt:
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06/20/2023
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Application #:
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17165537
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Filing Dt:
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02/02/2021
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Title:
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Processing Blocked Session Initiation Protocol (SIP) Calls In a Contact Center Call Handler
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