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Patent #:
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Issue Dt:
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05/03/1994
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Application #:
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07907997
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Filing Dt:
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07/02/1992
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Title:
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TELEPHONE SYSTEM WITH UBIQUITOUS AGENTS
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Patent #:
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Issue Dt:
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08/02/1994
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Application #:
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07926064
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Filing Dt:
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08/05/1992
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Title:
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KEYBOARD WITH TOP MOUNTABLE KEY CAP ASSEMBLIES AND METHOD
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Patent #:
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Issue Dt:
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07/23/1996
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Application #:
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07926891
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Filing Dt:
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08/07/1992
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Title:
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TELEPHONIC CONSOLE WITH PRERECORDED VOICE MESSAGE AND METHOD
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Patent #:
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Issue Dt:
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12/06/1994
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Application #:
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07927198
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Filing Dt:
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08/07/1992
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Title:
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TELEPHONIC CONSOLE WITH MULTIPERSONALITY CONTROL APPARATUS AND METHOD
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Patent #:
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Issue Dt:
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10/24/1995
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Application #:
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07927896
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Filing Dt:
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08/07/1992
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Title:
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TELEPHONIC CONSOLE WITH PROGRAMMABLE NONVOLATILE PERSONALITY MEMORY AND METHOD
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Patent #:
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Issue Dt:
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04/12/1994
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Application #:
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07945122
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Filing Dt:
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09/14/1992
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Title:
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AUTOMATED ATTENDANT CALL PROCESSOR
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Patent #:
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Issue Dt:
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02/21/1995
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Application #:
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07966989
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Filing Dt:
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10/27/1992
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH EMERGENCY RECORDING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/27/1997
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Application #:
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07975022
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Filing Dt:
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11/12/1992
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH DISPLAY DATA STORAGE COMPRESSION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/07/1995
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Application #:
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07975241
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Filing Dt:
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11/12/1992
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Title:
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INTERNODE ROUTING FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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09/26/1995
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Application #:
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07975243
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Filing Dt:
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11/12/1992
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Title:
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SWITCH BYPASS FOR A PUBLIC SAFETY CALLING SYSTEM
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Patent #:
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Issue Dt:
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06/11/1996
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Application #:
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07976630
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Filing Dt:
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11/16/1992
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH AN ISDN COMPATIBLE CALL CONNECTION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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08/30/1994
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Application #:
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08005481
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Filing Dt:
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01/14/1993
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Title:
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SYSTEM AND METHOD FOR CONTROLLING THE DIALING ORDER OF CALL RECORD LISTS IN AN AUTOMATED DIALING SYSTEM
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Patent #:
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Issue Dt:
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09/19/1995
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Application #:
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08016623
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Filing Dt:
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02/12/1993
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH EMERGENCY CONFERENCING AND METHOD
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Patent #:
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Issue Dt:
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07/18/1995
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Application #:
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08047884
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Filing Dt:
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04/15/1993
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Title:
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FUNCTIONALLY PROGRAMMABLE PCM DATA ANALYZER AND TRANSMITTER FOR USE IN TELECOMMUNICATION EQUIPMENT
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Patent #:
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Issue Dt:
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01/31/1995
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Application #:
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08060381
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Filing Dt:
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05/11/1993
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Title:
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TELECOMMUNICATION SYSTEM WITH PROTOCOL FOR ASYNCHRONOUS DATA COMMUNICATION BETWEEN MULTIPORT SWITCH CONTROL PROCESSOR AND INFORMATION SUPPORT PERSONAL COMPUTER TERMINAL
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Patent #:
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Issue Dt:
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09/24/1996
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Application #:
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08118866
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Filing Dt:
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09/09/1993
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Title:
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TELECOMMUNICATION SYSTEM WITH SELECTIVE REMOTE INTERFACE ASSEMBLY AND METHOD
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Patent #:
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Issue Dt:
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09/13/1994
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Application #:
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08124056
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Filing Dt:
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09/17/1993
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Title:
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TELECOMMUNICATION SYSTEM WITH DELAY DATA BUFFER AND METHOD
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Patent #:
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Issue Dt:
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10/11/1994
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Application #:
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08124318
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Filing Dt:
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10/14/1992
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Title:
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PHASE CORRECTOR FOR REDUNDANT CLOCK SYSTEMS AND METHOD
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Patent #:
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Issue Dt:
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03/21/1995
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Application #:
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08129714
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Filing Dt:
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09/30/1993
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH WIRELESS CONNECTION WITH REMOTE UNIT AND METHOD
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Patent #:
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Issue Dt:
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11/21/1995
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Application #:
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08138547
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Filing Dt:
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10/14/1993
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Title:
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METHOD FOR RESYNCHRONIZING SECONDARY DATABASE AND PRIMARY DATABASE WITH PRESERVATION OF FUNCTIONALITY OF AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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01/24/1995
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Application #:
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08144170
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Filing Dt:
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10/27/1993
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Title:
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AUTOMATIC CALL DISTRIBUTION NETWORK WITH CALL OVERLOAD SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/25/1995
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Application #:
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08152060
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Filing Dt:
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11/16/1993
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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10/20/1998
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Application #:
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08210347
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Filing Dt:
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03/18/1994
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Title:
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ENHANCED CALL WAITING
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08215839
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Filing Dt:
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03/21/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH TELEPHONIC CALL HOLDING SYSTEM
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08226453
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Filing Dt:
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04/12/1994
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08227307
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Filing Dt:
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04/12/1994
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Title:
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VOICE PROCESSING SYSTEM WITH A CONFIGURABLE TELEPHONE LINE INTERFACE
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Patent #:
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Issue Dt:
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02/06/1996
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Application #:
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08230191
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Filing Dt:
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04/20/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH INTERNAL WRITTEN MESSAGE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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11/26/1996
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Application #:
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08235268
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Filing Dt:
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04/29/1994
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Title:
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DEVICE FOR MONITORING A SWITCH
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Patent #:
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Issue Dt:
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04/23/1996
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Application #:
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08236225
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Filing Dt:
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04/29/1994
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Title:
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AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
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Patent #:
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Issue Dt:
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12/26/1995
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Application #:
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08237970
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Filing Dt:
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05/04/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH PROGRAMMABLE WINDOW DISPLAY SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/30/1997
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Application #:
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08249453
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Filing Dt:
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05/26/1994
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/27/1996
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Application #:
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08251739
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR LOW PRIORITY TELEPHONY SYSTEM ASSISTED DIALING
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Patent #:
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Issue Dt:
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09/07/1999
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Application #:
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08252335
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Filing Dt:
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06/01/1994
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Title:
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ELECTRONIC ASSEMBLY INTERCONNECTION SYSTEM
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Patent #:
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Issue Dt:
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05/14/1996
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Application #:
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08252337
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR ALLOCATING AGENT RESOURCES TO MULTIPLE TELEPHONE CALL CAMPAIGNS
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Patent #:
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Issue Dt:
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06/02/1998
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Application #:
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08252338
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Filing Dt:
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06/01/1994
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Title:
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UNIVERSAL TELEPHONY APPLICATION CLIENT THAT IS CONFIGURABLE FROM A PROFILE FOR A TELEPHONE CALL CAMPAIGN
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08252339
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR SELECTING AND CONTROLLING THE AUTOMATIC DIALING OF A CALL RECORD CAMPAIGN
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Patent #:
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Issue Dt:
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12/24/1996
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Application #:
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08273008
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Filing Dt:
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07/08/1994
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08283493
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Filing Dt:
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08/01/1994
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Title:
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DIAGNOSTIC DEVICE FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/09/1996
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Application #:
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08303257
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Filing Dt:
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09/06/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR HAVING MULTIPLE AUDIO SOURCES
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Patent #:
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Issue Dt:
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04/24/2001
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Application #:
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08304345
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Filing Dt:
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09/12/1994
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Title:
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METHOD AND SYSTEM FOR ROUTING INCOMING TELEPHONE CALLS TO AVAILABLE AGENTS BASED ON AGENT SKILLS
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Patent #:
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Issue Dt:
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03/13/2001
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Application #:
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08310908
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Filing Dt:
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09/22/1994
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Title:
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COMPUTER-CONTROLLED PAGING AND TELEPHONE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/03/1998
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Application #:
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08311636
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Filing Dt:
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09/23/1994
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH USER DEFINABLE LOGGING AND METHOD THEREFOR
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Patent #:
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Issue Dt:
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04/23/1996
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Application #:
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08312347
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Filing Dt:
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09/26/1994
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Title:
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INTEGRATED VOICE AND BUSINESS TRANSACTION REPORTING FOR TELEPHONE CALL CENTERS
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Patent #:
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Issue Dt:
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12/25/2001
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Application #:
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08314189
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Filing Dt:
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09/28/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR AND METHOD FOR ROUTING INCOMING TELEPHONE CALLS BASED ON PROFICIENCY RATINGS OF AGENTS
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Patent #:
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Issue Dt:
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12/17/1996
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Application #:
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08315047
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Filing Dt:
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09/29/1994
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Title:
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INTERFACE FOR AUTOMATIC CALL DISTRIBUTOR FOR PERFORMING AGENT FUNCTIONS VIA HOST COMPUTER
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Patent #:
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Issue Dt:
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03/19/1996
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Application #:
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08316695
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Filing Dt:
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09/30/1994
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Title:
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TELECOMMUNICATION SYSTEM WITH MULTILINK HOST COMPUTER CALL CONTROL INTERFACE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/02/1996
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Application #:
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08316701
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Filing Dt:
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09/30/1994
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Title:
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TELECOMMUNICATION SYSTEM WITH USER MODIFIABLE PBX TERMINATING CALL FEATURE CONTROLLER AND METHOD
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08318506
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Filing Dt:
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10/05/1994
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Title:
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METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
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Patent #:
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Issue Dt:
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02/18/1997
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Application #:
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08336264
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Filing Dt:
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11/08/1994
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Title:
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MULTI-PATH BUS DIGITAL SIGNAL PROCESSOR
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Patent #:
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Issue Dt:
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11/21/1995
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Application #:
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08337572
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Filing Dt:
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11/10/1994
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Title:
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AUTOMATIC CALL DISTRIBUTION WITH INTERSUBNETWORK CUSTOMER INFORMATION TRANSFER SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/11/1997
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Application #:
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08353081
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Filing Dt:
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12/09/1994
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Title:
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A TELEPHONE SYSTEM WITH SCHEDULED HANDLING OF CALLS
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08354200
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Filing Dt:
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12/12/1994
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Title:
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TELEPHONE CONTROL SYSTEM WHICH CONNECTS A CALLER WITH A SUBSCRIBER AT A TELEPHONE ADDRESS
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08364063
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Filing Dt:
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12/27/1994
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Title:
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METHOD FOR ACCESSING REAL-TIME DATA IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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02/01/2000
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Application #:
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08368310
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Filing Dt:
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12/30/1994
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Title:
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METHOD AND APPARATUS FOR RECEIVING AND PROCESSING AN INCOMING CALL
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Patent #:
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Issue Dt:
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11/19/1996
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Application #:
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08370990
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Filing Dt:
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01/10/1995
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Title:
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TELEPHONY SYSTEM WITH SUPERVISORY MANAGEMENT CENTER AND PARAMETER TESTING WITH ALERTS
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Patent #:
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Issue Dt:
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12/03/1996
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Application #:
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08372889
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Filing Dt:
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01/13/1995
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Title:
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NON-OFFENSIVE TERMINATION OF A CALL AND DETECTION OF AN ANSWERING MACHINE
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Patent #:
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Issue Dt:
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06/04/1996
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Application #:
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08383022
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Filing Dt:
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02/02/1995
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Title:
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METHOD FOR FORMING A VIRTUAL CALL CENTER
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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08428282
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Filing Dt:
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04/25/1995
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Title:
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MEET ME TELEPHONE SYSTEM WITH SUBSCRIBER NOTIFICATION FEATURE
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08429907
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Filing Dt:
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04/27/1995
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Title:
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A PRODUCT REGISTRATION SYSTEM
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Patent #:
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Issue Dt:
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11/17/1998
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Application #:
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08429908
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Filing Dt:
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04/27/1995
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/23/2000
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Application #:
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08436593
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Filing Dt:
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05/08/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08439254
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPARATUD FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08439256
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPRATUS FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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10/07/1997
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Application #:
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08441830
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Filing Dt:
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05/16/1995
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Title:
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METHOD FOR AUTOMATICALLY OBTAINING AND PRESENTING DATA FROM MULTIPLE D ATA SOURCES
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08443500
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Filing Dt:
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05/18/1995
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Title:
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AUTOMATIC CALL DISTRIBUTOR REPORTING SYSTEM AND METHOD THEREFOR
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08447751
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Filing Dt:
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05/23/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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11/30/1999
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Application #:
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08449887
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Filing Dt:
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05/25/1995
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Title:
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METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
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Patent #:
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Issue Dt:
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12/02/1997
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Application #:
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08454826
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Filing Dt:
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05/31/1995
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Title:
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METHOD AND APPARATUS FOR PROCESSING TELEPHONE CALLS AND DELIVERING INFORMATION ABOUT THE CALLS TO A PAGER
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08454834
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Filing Dt:
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05/31/1995
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Title:
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CONTROL AND MONITORING APPARATUS AND METHOD FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08455083
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Filing Dt:
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05/31/1995
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Title:
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CONTROLLER FOR A TELEPHONE SYSTEM WITH CODE SCREENING OF INCOMING CALLS
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08459266
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Filing Dt:
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06/02/1995
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Title:
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A PERSONAL COMMUNICATOR SYSTEM FOR IDENTIFYING A TELEPHONE WHICH IS DISPOSED PROXIMATE A LOCATOR TRANSMITTER
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Patent #:
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|
Issue Dt:
|
04/08/2003
|
Application #:
|
08466110
|
Filing Dt:
|
06/06/1995
|
|
Title:
|
METHOD AND APPARATUS FOR MANAGING TELECOMMUNICATIONS VIA A REMOTE
DEVICE
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|
|
|
|
Patent #:
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|
Issue Dt:
|
12/26/2000
|
Application #:
|
08476494
|
Filing Dt:
|
06/07/1995
|
|
Title:
|
REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/15/2000
|
Application #:
|
08482787
|
Filing Dt:
|
06/07/1995
|
|
Title:
|
METHOD AND APPARTUS FOR MANAGING TELECOMMUNICATIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/15/1997
|
Application #:
|
08486577
|
Filing Dt:
|
06/07/1995
|
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/06/2001
|
Application #:
|
08487340
|
Filing Dt:
|
06/07/1995
|
|
Title:
|
REMOTE ACCESS TELEPHONE CONTROL SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/06/1996
|
Application #:
|
08488709
|
Filing Dt:
|
06/08/1995
|
|
Title:
|
CALL DISTRIBUTOR WITH AUTOMATIC PREANNOUNCEMENT SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/29/1998
|
Application #:
|
08494898
|
Filing Dt:
|
06/26/1995
|
|
Title:
|
MONITORING SYSTEM AND METHOD USED IN AUTOMATIC CALL DISTRIBUTOR FOR TIMING INCOMING TELEPHONE CALLS
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|
|
|
|
Patent #:
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|
Issue Dt:
|
09/10/1996
|
Application #:
|
08496700
|
Filing Dt:
|
06/29/1995
|
|
Title:
|
INTERFACE CIRCUIT, SYSTEM AND METHOD FOR INTERFACING AN ELECTRONIC DEVICE AND A SYNCHRONOUS STATE MACHINE HAVING DIFFERENT CLOCK SPEEDS
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|
|
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|
Patent #:
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|
Issue Dt:
|
04/08/1997
|
Application #:
|
08500301
|
Filing Dt:
|
07/10/1995
|
|
Title:
|
TELEPHONE SWITCHING SYSTEM AND METHOD FOR CONTROLLING INCOMING TELEPHONE CALLS TO REMOTE AGENTS AND FOR COLLECTING AND PROVIDING CALL DATA
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|
|
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|
Patent #:
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|
Issue Dt:
|
08/17/1999
|
Application #:
|
08501345
|
Filing Dt:
|
07/12/1995
|
|
Title:
|
DATA DISPLAY SYSTEM AND METHOD FOR DISPLAYING REAL-TIME DATA RELATING TO AN AUTOMATIC CALL DISTRIBUTOR
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|
|
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|
Patent #:
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|
Issue Dt:
|
07/29/1997
|
Application #:
|
08504158
|
Filing Dt:
|
07/19/1995
|
|
Title:
|
SYSTEM AND METHOD FOR SIMULATING OPERATION OF AN AUTOMATIC CALL DISTRIBUTOR
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|
|
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|
Patent #:
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|
Issue Dt:
|
04/07/1998
|
Application #:
|
08506502
|
Filing Dt:
|
07/25/1995
|
|
Title:
|
APPARATUS AND METHOD FOR DETECTING CONVERSATION INTERRUPTIONS IN A TELEPHONIC SWITCH
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/11/1996
|
Application #:
|
08513063
|
Filing Dt:
|
08/09/1995
|
|
Title:
|
AUTOMATIC CALL DISTRIBUTOR WITH AUTOMATED POSTCONVERSATION MESSAGE SYSTEM
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|
|
|
|
Patent #:
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|
Issue Dt:
|
06/17/1997
|
Application #:
|
08517803
|
Filing Dt:
|
08/22/1995
|
|
Title:
|
DATA PROCESSING SYSTEM WITH AUTOMATED FORMS GENERATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/15/1997
|
Application #:
|
08518371
|
Filing Dt:
|
08/23/1995
|
|
Title:
|
CIRCUIT BOARD ASSEMBLY
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|
|
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|
Patent #:
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|
Issue Dt:
|
01/27/1998
|
Application #:
|
08518413
|
Filing Dt:
|
08/23/1995
|
|
Title:
|
SYSTEM AND METHOD FOR MONITORING AUDIO POWER LEVEL OF AGENT SPEECH IN A TELEPHONIC SWITCH
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|
|
|
|
Patent #:
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|
Issue Dt:
|
12/09/1997
|
Application #:
|
08527670
|
Filing Dt:
|
09/13/1995
|
|
Title:
|
DELAY ANNOUNCEMENT GROUP AND TIME CONTROLLER FOR A TELEPHONE SYSTEM
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|
|
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|
Patent #:
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|
Issue Dt:
|
08/04/1998
|
Application #:
|
08533484
|
Filing Dt:
|
09/25/1995
|
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC MONITORING OF ACTIVE TELEPHONE CALLS IN A TELEPHONIC SWITCH
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|
|
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|
Patent #:
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|
Issue Dt:
|
09/29/1998
|
Application #:
|
08535431
|
Filing Dt:
|
09/28/1995
|
|
Title:
|
SERVICE EVALUATION SYSTEM AND METHOD FOR A TELEPHONIC SWITCH
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|
|
|
|
Patent #:
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|
Issue Dt:
|
01/26/1999
|
Application #:
|
08535696
|
Filing Dt:
|
09/28/1995
|
|
Title:
|
AUDIO COMMUNICATIONS INTERFACE, METHOD AND COMMUNICATIONS SYSTEM FOR CONNECTING A REMOTE AGENT TO A TELEPHONE SWITCH
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|
|
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|
Patent #:
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|
Issue Dt:
|
12/17/1996
|
Application #:
|
08550280
|
Filing Dt:
|
10/30/1995
|
|
Title:
|
SYSTEM AND METHOD FOR ADDING AND INTEGRATING OUTBOUND CALLING AND OVERALL SYSTEM CONTROL TO AN EXISTING INBOUND TELEPHONE SYSTEM
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|
|
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|
Patent #:
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|
Issue Dt:
|
08/13/1996
|
Application #:
|
08559732
|
Filing Dt:
|
11/15/1995
|
|
Title:
|
TELECOMMUNICATION SYSTEM WITH INBOUND CALL RESPONSIVE PREDICTIVE OUTDIALING SYSTEM AND METHOD
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|
|
|
|
Patent #:
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|
Issue Dt:
|
01/30/2001
|
Application #:
|
08581482
|
Filing Dt:
|
12/20/1995
|
|
Title:
|
VIDEO SWITCHING SYSTEM, VIDEO COMMUNICATIONS SYSTEM AND METHOD FOR ESTABLISHING VIDEO COMMUNICATIONS WITH A TELEPHONIC SWITCH
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|
|
|
|
Patent #:
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|
Issue Dt:
|
11/03/1998
|
Application #:
|
08590645
|
Filing Dt:
|
01/24/1996
|
|
Title:
|
VIDEO SWITCHING SYSTEM, VIDEO COMMUNICATIONS SYSTEM AND METHOD FOR AUTOMATICALLY ESTABLISHING VIDEO COMMUNICATIONS USING A TELEPHONIC SWITCH
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|
|
|
|
Patent #:
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|
Issue Dt:
|
12/22/1998
|
Application #:
|
08606357
|
Filing Dt:
|
02/23/1996
|
|
Title:
|
ALARM NOTIFICATION SYSTEM AND METHOD FOR A TELEPHONE SWITCH
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|
|
|
|
Patent #:
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|
Issue Dt:
|
09/09/1997
|
Application #:
|
08612610
|
Filing Dt:
|
03/08/1996
|
|
Title:
|
AUTOMATED ATTENDANT CALL PROCESSOR
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|
|
|
|
Patent #:
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|
Issue Dt:
|
01/07/1997
|
Application #:
|
08619164
|
Filing Dt:
|
03/21/1996
|
|
Title:
|
METHOD AND SYSTEM FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN
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|
|
|
|
Patent #:
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|
Issue Dt:
|
07/07/1998
|
Application #:
|
08634471
|
Filing Dt:
|
04/18/1996
|
|
Title:
|
A SYSTEM AND METHOD FOR DETERMINING AND VERIFYING A FILE RECORD FORMAT BASED UPON FILE CHARACTERISTICS
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|
|
|
|
Patent #:
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|
Issue Dt:
|
07/21/1998
|
Application #:
|
08634472
|
Filing Dt:
|
04/18/1996
|
|
Title:
|
TELEPHONY CALL CENTER WITH AGENT WORK GROUPS
|
|
