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Patent #:
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Issue Dt:
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08/04/1998
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Application #:
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08634473
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Filing Dt:
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04/18/1996
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Title:
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TELEPHONE CALL CENTER MANAGEMENT SYSTEM WHICH SUPPORTS MULTI-USER AND SEPARATE PRIVATE APPLICATIONS
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Patent #:
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Issue Dt:
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10/31/2000
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Application #:
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08635028
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Filing Dt:
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04/19/1996
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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02/03/1998
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Application #:
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08635117
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Filing Dt:
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04/19/1996
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Title:
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INTEGRATED VOICE AND BUSINESS TRANSACTION REPORTING FOR TELEPHONE CALL CENTERS
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Patent #:
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Issue Dt:
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01/19/1999
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Application #:
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08639300
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Filing Dt:
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04/24/1996
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Title:
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AUTOMATIC CALL DISTRIBUTION NETWORK WITH CALL OVERLOAD SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08641932
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Filing Dt:
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05/01/1996
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Title:
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DEVICE FOR UPGRADING A REPORTING SYSTEM
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Patent #:
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Issue Dt:
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08/31/1999
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Application #:
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08642171
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Filing Dt:
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03/11/1996
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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01/05/1999
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Application #:
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08657138
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Filing Dt:
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05/31/1996
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Title:
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SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS BETWEEN A REMOTE COMPUTER AND A COMPUTER SERVICE PROVIDER USING A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08669665
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Filing Dt:
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06/24/1996
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Title:
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AUTOMATIC CALL DISTRIBUTION WITH ANSWER MACHINE DETECTION APPARATUS AND METHOD
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Patent #:
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Issue Dt:
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09/22/1998
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Application #:
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08683164
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Filing Dt:
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07/18/1996
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Title:
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MULTI-PATH BUS DIGITAL PROCESSOR
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08686046
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Filing Dt:
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07/24/1996
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Title:
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DIGITAL SIGNAL DETECTOR AND METHOD
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Patent #:
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Issue Dt:
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10/19/1999
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Application #:
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08688656
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Filing Dt:
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07/29/1996
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH AGENT CONTROLLED CALL CONNECTION
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Patent #:
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Issue Dt:
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03/17/1998
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Application #:
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08689472
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Filing Dt:
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08/08/1996
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Title:
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ANNOUNCEMENT SYSTEM AND METHOD IN A TELEPHONE CALL SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08689816
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Filing Dt:
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08/14/1996
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Title:
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DATA PROCESSING SYSTEM WITH REAL TIME PRIORITY UPDATING OF DATA RECORDS AND DYNAMIC CALL RECORD EXCLUSION
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08699292
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Filing Dt:
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08/19/1996
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Title:
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CALL RECORD SCHEDULING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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12/26/2000
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Application #:
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08709133
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Filing Dt:
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09/06/1996
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Title:
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INTERACTIVE CALL PROCESSOR TO FACILITATE COMPLETION OF QUEUED CALLS
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08715510
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Filing Dt:
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09/18/1996
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Title:
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CALL RECORDING SYSTEM AND METHOD FOR USE WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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02/22/2000
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Application #:
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08717559
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Filing Dt:
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09/23/1996
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Title:
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TELEPHONIC SWITCHING SYSTEM, TELEPHONIC SWITCH AND METHOD FOR SERVICING TELEPHONE CALLS USING VIRTUAL MEMORY SPACES
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Patent #:
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Issue Dt:
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10/06/1998
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Application #:
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08718668
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Filing Dt:
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09/27/1996
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Title:
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AGENT SPEECH DETECTOR SYSTEM AND METHOD FOR USE WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08720337
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Filing Dt:
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09/27/1996
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Title:
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COMMUNICATIONS SYSTEM AND INTERFACE CIRCUIT FOR INTERCONNECTING TELEPHONIC SWITCH AND AGENT COMPUTER
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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08721791
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Filing Dt:
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09/26/1996
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Title:
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CALL OVERFLOW SYSTEM AND METHOD FOR OVERFLOWING TELEPHONE CALLS BETWEEN TELEPHONIC SWITCHES
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08723738
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Filing Dt:
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09/30/1996
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Title:
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CALL PATH SYSTEM AND METHOD FOR MODELING AND MODIFYING A CALL PATH OF A TELEPHONE CALL ROUTED BY A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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02/09/1999
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Application #:
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08747831
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Filing Dt:
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11/13/1996
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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10/27/1998
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Application #:
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08754151
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Filing Dt:
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11/22/1996
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Title:
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METHOD AND APPARATUS FOR NON-OFFENSIVE TERMINATION OF AN OUTBOUND CALL AND FOR DETECTION OF AN ANSWER OF AN OUTBOUND CALL BY AN ANSWERING MACHINE
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Patent #:
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Issue Dt:
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10/05/1999
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Application #:
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08764324
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Filing Dt:
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12/12/1996
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Title:
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METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08775757
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Filing Dt:
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12/31/1996
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Title:
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DEVICE FOR PROGRAMMING SCRIPT SETS IN A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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08784715
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Filing Dt:
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01/16/1997
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Title:
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MODULAR SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08803558
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Filing Dt:
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02/20/1997
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Title:
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CALL OVERFLOW SYSTEM AND METHOD FOR AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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05/19/1998
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Application #:
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08804233
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Filing Dt:
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02/21/1997
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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08809607
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Filing Dt:
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03/24/1997
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Title:
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COMPUTER CONTROLLED PAGING AND TELEPHONE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/30/1999
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Application #:
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08834131
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Filing Dt:
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04/14/1997
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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11/06/2001
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Application #:
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08840906
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Filing Dt:
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04/17/1997
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Title:
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CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08843021
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Filing Dt:
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04/11/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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06/06/2000
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Application #:
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08850200
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Filing Dt:
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05/02/1997
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Title:
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MESSAGE- BASED COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/21/2000
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Application #:
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08850990
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR CONTROLLING OUTBOUND CALLS
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Patent #:
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Issue Dt:
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11/02/1999
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Application #:
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08851479
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES IN A CALL CENTER
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Patent #:
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Issue Dt:
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08/25/1998
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Application #:
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08854865
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Filing Dt:
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05/12/1997
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Title:
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INTERRUPT SYSTEM
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Patent #:
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Issue Dt:
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06/08/1999
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Application #:
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08858601
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Filing Dt:
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05/19/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08859246
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Filing Dt:
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05/20/1997
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Title:
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AUTOMATIC TONE FAULT DETECTION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/04/1999
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Application #:
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08859534
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Filing Dt:
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05/20/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08868630
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Filing Dt:
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06/04/1997
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Title:
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IMPROVED CIRCUIT BOARD ASSEMBLY
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Patent #:
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Issue Dt:
|
08/03/1999
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Application #:
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08876855
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Filing Dt:
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06/16/1997
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Title:
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METHOD OF STRUCTURING A DATABASE OF A CONTROL SYSTEM FOR ACCESS BY THIRD PARTY SOFTWARE
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08901889
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Filing Dt:
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07/29/1997
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Title:
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DRAM CONTROLLER WITH BACKGROUND REFRESH
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Patent #:
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Issue Dt:
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03/26/2002
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Application #:
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08908854
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Filing Dt:
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08/08/1997
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Title:
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METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
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Patent #:
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Issue Dt:
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03/12/2002
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Application #:
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08915367
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Filing Dt:
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08/20/1997
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Title:
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METHOD AND APPARATUS FOR MANAGING DATA
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Patent #:
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Issue Dt:
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05/07/2002
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Application #:
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08915707
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Filing Dt:
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08/21/1997
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Title:
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PERIODIC PROCESS TIMER
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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08920669
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Filing Dt:
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08/29/1997
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING CONNECTIONS
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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08923223
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Filing Dt:
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09/04/1997
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Title:
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COMPUTER CONTROLLED CALL PROCESSOR
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Patent #:
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Issue Dt:
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09/12/2000
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Application #:
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08934025
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Filing Dt:
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09/19/1997
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Title:
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TRANSMISSION OF VOICE OVER AN ASYNCHRONOUS NETWORK
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08937173
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Filing Dt:
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09/25/1997
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Title:
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METHOD OF IMPROVING A PROCESSING EFFICIENCY OF AN AUTOMATIC DATA PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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01/05/1999
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Application #:
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08938040
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Filing Dt:
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09/26/1997
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH PRIORITIZATION
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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08956832
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Filing Dt:
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10/23/1997
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Title:
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DPNSS VRU WITH SINGLE CHANNEL TRANSFER
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Patent #:
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Issue Dt:
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03/14/2000
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Application #:
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08967479
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Filing Dt:
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11/11/1997
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Title:
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ISDN PRIMARY RATE INTERSWITCH MAIL USING NON-CALL ASSOCIATED TEMPORARY SIGNALLING
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Patent #:
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Issue Dt:
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03/19/2002
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Application #:
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08977412
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Filing Dt:
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11/24/1997
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Title:
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REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT, DEVICES AND SERVICES
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Patent #:
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Issue Dt:
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05/01/2001
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Application #:
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08982716
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Filing Dt:
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12/02/1997
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Title:
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VISUAL DESIGN OF WORKFLOWS FOR TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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06/05/2001
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Application #:
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08982938
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Filing Dt:
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12/02/1997
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Title:
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TRANSACTION FLOW EDITING TOOL
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Patent #:
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Issue Dt:
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09/04/2001
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Application #:
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08984384
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Filing Dt:
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12/02/1997
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Title:
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METHOD AND APPARATUS FOR COMPILING TRANSACTION PROCESSING WORKFLOWS
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Patent #:
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Issue Dt:
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12/12/2000
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Application #:
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08990833
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Filing Dt:
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12/15/1997
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Title:
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TIMESLOT INTERCHANGE NETWORK
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Patent #:
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Issue Dt:
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12/21/1999
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Application #:
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08998127
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Filing Dt:
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12/24/1997
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Title:
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DYNAMIC SCHEDULE PROFILER FOR ACD
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Patent #:
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Issue Dt:
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03/09/2004
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Application #:
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09001263
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Filing Dt:
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12/31/1997
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Title:
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METHOD AND APPARATUS FOR PROCESSING REAL-TIME TRANSACTIONS AND NON-REAL-TIME TRANSACTIONS
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Patent #:
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Issue Dt:
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07/25/2000
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Application #:
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09008025
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS
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Patent #:
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Issue Dt:
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07/03/2001
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Application #:
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09008523
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR MONITORING INFORMATION ACCESS
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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09008737
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Filing Dt:
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01/19/1998
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Title:
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TELECOMMUTABLE PLATFORM
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Patent #:
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Issue Dt:
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11/21/2000
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Application #:
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09008956
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR DISPLAYING A VISUAL INDICATION OF A TRANSMISSION STATUS
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09018607
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Filing Dt:
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02/05/1998
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Title:
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EMULATOR FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09019090
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Filing Dt:
|
02/05/1998
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
|
08/06/2002
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Application #:
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09026863
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Filing Dt:
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02/20/1998
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Title:
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MESSAGE DELIVERY SYSTEM
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Patent #:
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Issue Dt:
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08/23/2005
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Application #:
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09032551
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Filing Dt:
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02/26/1998
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Title:
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INTERNET WEB SITE WITH AUDIO INTERCONNECT AND AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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05/09/2000
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Application #:
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09034604
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Filing Dt:
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03/03/1998
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Title:
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ACD WITH PACKET DATA BASED AGENT INTERCONNECT
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09034778
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Filing Dt:
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03/03/1998
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Title:
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INTELLIGENT TELEPHONE CONTROL SYSTEM WHICH ALLOWS SUBSCRIBERS TO REMOTELY CONTROL A PLURALITY OF CALL HANDLING UTILITIES
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Patent #:
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Issue Dt:
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11/09/2004
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Application #:
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09048630
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Filing Dt:
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03/26/1998
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Title:
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BROWSER USER INTER FACE FOR CLIENT WORKSTATION
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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09049361
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Filing Dt:
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03/27/1998
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING A PROGRAM CONTAINING A NUMBER OF THE FLOWS THROUGH FLOW BRANCHES
s
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09052514
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Filing Dt:
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03/31/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN ELECTRONIC CHAT SESSION BETWEEN A DATA TERMINAL AND AN INFORMATION PROVIDER AT THE REQUEST OF AN INQUIRING PARTY INPUT INTO THE DATA TERMINAL
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Patent #:
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Issue Dt:
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12/02/2003
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Application #:
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09052824
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Filing Dt:
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03/31/1998
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Title:
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METHOD AND APPARATUS FOR PROVIDING NETWORK-BASED INTERACTION
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Patent #:
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Issue Dt:
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08/20/2002
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Application #:
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09054755
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING COMMUNICATION BETWEEN A TRANSACTION INITIATOR AND A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09055037
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR COMMUNICATING INFORMATION
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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09056507
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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09056569
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09056597
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09056672
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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08/08/2000
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Application #:
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09056717
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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09056718
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/12/2005
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Application #:
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09057749
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Filing Dt:
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04/09/1998
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO A TELEPHONE LINE BEING USED TO ACCESS A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09057967
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Filing Dt:
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04/09/1998
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Title:
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DYNAMIC ALLOCATION OF COMMUNICATION RESOURCES WITHIN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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04/09/2002
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Application #:
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09082250
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Filing Dt:
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05/20/1998
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Title:
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TIME SYNCHRONIZATION OF DISTRIBUTED COMPUTER TELEPHONY COMMUNICATION APPLICATIONS IN A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09084815
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Filing Dt:
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05/26/1998
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Title:
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METHOD OF MULTI-MEDIA TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09089203
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Filing Dt:
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06/02/1998
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Title:
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MULTI-LINGUAL DATA PROCESSING SYSTEM AND SYSTEM AND METHOD FOR TRANSLATING TEXT USED IN COMPUTER SOFTWARE UTILIZING AN EMBEDDED TRANSLATOR
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09089304
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Filing Dt:
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06/02/1998
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Title:
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SYSTEM AND METHOD FOR PURGING A CALL LIST
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Patent #:
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Issue Dt:
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12/05/2000
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Application #:
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09090857
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Filing Dt:
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06/04/1998
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Title:
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METHOD OF UPDATING A REDUNDANT SERVICE SYSTEM WHILE PRESERVING TRANSACTION DATA IN A DATABASE FEATURING ON-LINE RESYNCHRONIZATION
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09093264
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Filing Dt:
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06/08/1998
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Title:
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INBOUND/OUTBOUND CALL RECORD PROCESSING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/15/2001
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Application #:
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09096334
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Filing Dt:
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06/11/1998
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Title:
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CTI INTEGRATION OF TELEPHONIC CALLS MOVED BETWEEN SWITCHES OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/25/2001
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Application #:
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09105066
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Filing Dt:
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06/26/1998
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Title:
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IMPROVED METHOD FOR INCOMING CALL ANSWERING FOR AUTOMATIC CALL DISTRIBUTORS
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Patent #:
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Issue Dt:
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05/22/2001
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Application #:
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09106922
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Filing Dt:
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06/29/1998
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Title:
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COMPUTER/TELEPHONY INTEGRATION LOGGING APPLICATION
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Patent #:
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Issue Dt:
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05/18/1999
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Application #:
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09111820
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Filing Dt:
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07/08/1998
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Title:
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AUTOMATIC DIAL-UP SOFTWARE UPDATE SYSTEM
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Patent #:
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Issue Dt:
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08/01/2000
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Application #:
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09114625
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Filing Dt:
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07/13/1998
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Title:
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ACD WITH MULTI-LINGUAL AGENT POSITION
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09136223
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Filing Dt:
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08/19/1998
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Title:
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STANDALONE ACD SYSTEM WITH NATIVE SIGNALING SYSTEM 7 CAPABILITY
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Patent #:
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Issue Dt:
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11/05/2002
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Application #:
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09137973
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Filing Dt:
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08/21/1998
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Title:
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METHOD AND APPARATUS FOR REMOTELY ACCESSING AN AUTOMATIC TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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09137978
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Filing Dt:
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08/21/1998
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Title:
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APPARATUS AND METHOD FOR PROVIDING REDUNDANCY IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09138619
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Filing Dt:
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08/24/1998
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Title:
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METHOD OF PROCESSING E-MAIL IN AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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03/25/2003
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Application #:
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09138973
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Filing Dt:
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08/24/1998
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09151386
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Filing Dt:
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09/10/1998
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Title:
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R2 MULTI-FREQUENCY COMPELLED SIGNALLING USING A DSP ON A NETWORK TERMINATION CARD
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