Total properties:
34
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Patent #:
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Issue Dt:
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04/27/2010
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Application #:
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09826121
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Filing Dt:
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04/04/2001
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Publication #:
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Pub Dt:
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10/10/2002
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Title:
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METHOD, SYSTEM, AND PROGRAM FOR CUSTOMER SERVICE AND SUPPORT MANAGEMENT
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Patent #:
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Issue Dt:
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02/16/2010
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Application #:
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10668678
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Filing Dt:
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09/23/2003
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Title:
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SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
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Patent #:
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Issue Dt:
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06/15/2010
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Application #:
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10670126
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Filing Dt:
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09/24/2003
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Title:
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SCRIPT COMPLIANCE AND AGENT FEEDBACK
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Patent #:
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Issue Dt:
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04/01/2014
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Application #:
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11361320
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Filing Dt:
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02/24/2006
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Title:
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System, method, and computer readable medium for routing an agent to a preferred communications platform
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Patent #:
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Issue Dt:
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08/03/2010
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Application #:
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11361321
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Filing Dt:
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02/24/2006
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Title:
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SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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11427007
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Filing Dt:
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06/28/2006
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Title:
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Real Time Feedback of Script Logic
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Patent #:
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Issue Dt:
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11/22/2016
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Application #:
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11427008
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Filing Dt:
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06/28/2006
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Title:
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Script Logic Viewing
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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11427009
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Filing Dt:
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06/28/2006
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Title:
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Script Logic Graphical Mapping
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Patent #:
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Issue Dt:
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10/15/2013
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Application #:
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11427014
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Filing Dt:
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06/28/2006
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Title:
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Contact Center Call Routing By Agent Attribute
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Patent #:
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Issue Dt:
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07/16/2013
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Application #:
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11675738
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Filing Dt:
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02/16/2007
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Title:
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SCRIPT COMPLIANCE USING SPEECH RECOGNITION
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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11864075
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Filing Dt:
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09/28/2007
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Title:
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PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
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Patent #:
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Issue Dt:
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03/11/2014
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Application #:
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12125344
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Filing Dt:
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05/22/2008
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Title:
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REAL-TIME MONITORING OF AGENT ADHERENCE
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Patent #:
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Issue Dt:
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06/11/2013
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Application #:
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12816766
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Filing Dt:
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06/16/2010
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Title:
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SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
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Patent #:
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Issue Dt:
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06/25/2013
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Application #:
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13115297
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Filing Dt:
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05/25/2011
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Title:
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METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
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Patent #:
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Issue Dt:
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07/16/2013
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Application #:
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13190640
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Filing Dt:
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07/26/2011
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Title:
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SYSTEM FOR GEOGRAPHIC AGENT ROUTING
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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13215357
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Filing Dt:
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08/23/2011
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Title:
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VOICE RESPONSE SYSTEM WITH LIVE AGENT ASSISTED INFORMATION SELECTION AND MACHINE PLAYBACK
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Patent #:
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Issue Dt:
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12/04/2012
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Application #:
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13334390
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Filing Dt:
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12/22/2011
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Title:
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SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
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Patent #:
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Issue Dt:
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12/24/2013
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Application #:
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13373598
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Filing Dt:
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11/21/2011
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Title:
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MULTI-DOMAIN LOGIN AND MESSAGING
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Patent #:
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Issue Dt:
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07/09/2013
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Application #:
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13459704
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Filing Dt:
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04/30/2012
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Title:
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SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
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Patent #:
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Issue Dt:
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01/08/2013
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Application #:
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13540808
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Filing Dt:
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07/03/2012
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Title:
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SCRIPT COMPLIANCE AND AGENT FEEDBACK
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Patent #:
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|
Issue Dt:
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07/08/2014
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Application #:
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13684719
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Filing Dt:
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11/26/2012
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Title:
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SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
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Patent #:
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|
Issue Dt:
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08/06/2013
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Application #:
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13705919
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Filing Dt:
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12/05/2012
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Title:
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SCRIPT COMPLIANCE AND AGENT FEEDBACK
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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13871317
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Filing Dt:
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04/26/2013
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Title:
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SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
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Patent #:
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|
Issue Dt:
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01/24/2017
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Application #:
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13912663
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Filing Dt:
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06/07/2013
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Title:
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METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
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Patent #:
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|
Issue Dt:
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05/20/2014
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Application #:
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13925326
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Filing Dt:
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06/24/2013
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Title:
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SYSTEM FOR GEORGRAPHIC AGENT ROUTING
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Patent #:
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|
Issue Dt:
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07/04/2017
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Application #:
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14036227
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Filing Dt:
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09/25/2013
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Title:
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CONTACT CENTER CALL ROUTING BY AGENT ATTRIBUTE
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Patent #:
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|
Issue Dt:
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02/02/2016
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Application #:
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14535882
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Filing Dt:
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11/07/2014
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Title:
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PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
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Patent #:
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Issue Dt:
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02/28/2017
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Application #:
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14590476
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Filing Dt:
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01/06/2015
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Title:
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SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM
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Patent #:
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|
Issue Dt:
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11/15/2016
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Application #:
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14848080
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Filing Dt:
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09/08/2015
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Title:
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SCRIPT COMPLIANCE AND AGENT FEEDBACK
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Patent #:
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|
Issue Dt:
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05/23/2017
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Application #:
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15019545
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Filing Dt:
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02/09/2016
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Title:
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MANAGING AGENT LOGIN TO MULTIPLE CONFERENCE CALL BRIDGES
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Patent #:
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|
Issue Dt:
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12/19/2017
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Application #:
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15070860
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Filing Dt:
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03/15/2016
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Title:
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SCRIPT LOGIC GRAPHICAL MAPPING
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|
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Patent #:
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|
Issue Dt:
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08/15/2017
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Application #:
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15137976
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Filing Dt:
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04/25/2016
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Title:
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REAL-TIME MONITORING OF AGENT ADHERENCE
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Patent #:
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|
Issue Dt:
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08/08/2017
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Application #:
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15342482
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Filing Dt:
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11/03/2016
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Title:
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SCRIPT COMPLIANCE AND AGENT FEEDBACK
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Patent #:
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|
Issue Dt:
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09/26/2017
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Application #:
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15350814
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Filing Dt:
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11/14/2016
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Title:
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Script Logic Viewing
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