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Patent #:
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Issue Dt:
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11/01/1988
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Application #:
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07002691
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Filing Dt:
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01/12/1987
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Title:
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TELEPHONE ANSWERING MACHINE WITH DIGIAL STORAGE OF ANNOUNCEMENTS AND MESSAGES
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Patent #:
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Issue Dt:
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01/19/1988
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Application #:
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07003643
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Filing Dt:
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03/09/1987
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Title:
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RING SIGNAL DISCRIMINATOR
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Patent #:
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Issue Dt:
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05/03/1988
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Application #:
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07008344
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Filing Dt:
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01/29/1987
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Title:
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CURRENT SOURCE AND OFF-HOOK DETECTOR
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Patent #:
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Issue Dt:
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05/03/1988
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Application #:
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07014015
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Filing Dt:
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02/12/1987
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Title:
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TELEPHONE LOOP CURRENT MODULATOR
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Patent #:
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Issue Dt:
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01/10/1989
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Application #:
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07062944
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Filing Dt:
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06/16/1987
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Title:
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CUSTOMER ACCOUNT ONLINE SERVICING SYSTEM
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Patent #:
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Issue Dt:
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01/16/1990
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Application #:
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07287008
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Filing Dt:
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12/20/1988
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Title:
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METHOD AND APPARATUS FOR CUSTOMER ACCOUNT SERVICING
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Patent #:
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Issue Dt:
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12/03/1991
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Application #:
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07478619
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Filing Dt:
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02/12/1990
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Title:
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METHOD FOR AVOIDING CALL BLOCKING
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Patent #:
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Issue Dt:
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11/17/1992
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Application #:
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07532453
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Filing Dt:
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06/04/1990
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Title:
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VOICE RESPONSE SYSTEM WITH AUTOMATED DATA TRANSFER
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Patent #:
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Issue Dt:
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05/25/1993
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Application #:
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07533489
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Filing Dt:
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06/05/1990
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Title:
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METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
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Patent #:
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Issue Dt:
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05/03/1994
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Application #:
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07703158
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Filing Dt:
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05/20/1991
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Title:
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AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
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Patent #:
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Issue Dt:
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01/10/1995
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Application #:
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07706251
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Filing Dt:
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05/28/1991
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Title:
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SUPERVISORY MANAGEMENT CENTER WITH PARAMETER TESTING AND ALERTS
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Patent #:
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Issue Dt:
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01/11/1994
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Application #:
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07707707
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Filing Dt:
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05/30/1991
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Title:
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SYSTEM FOR MANAGING A HOLD QUEUE
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Patent #:
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Issue Dt:
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03/15/1994
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Application #:
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07708050
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Filing Dt:
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05/30/1991
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Title:
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DYNAMICALLY ADJUSTABLE CALL PACING SYSTEM
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Patent #:
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Issue Dt:
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01/04/1994
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Application #:
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07748465
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Filing Dt:
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08/22/1991
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Title:
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REMOTE WORKSTATION USE WITH DATABASE RETRIEVAL SYSTEM
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Patent #:
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Issue Dt:
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02/08/1994
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Application #:
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07798239
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Filing Dt:
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11/26/1991
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Title:
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DATA PROCESSING SYSTEM WITH USER DEFINABLE MATHEMATICAL FUNCTIONS AND A METHOD FOR USING SAME
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Patent #:
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Issue Dt:
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10/11/1994
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Application #:
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07798241
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Filing Dt:
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11/26/1991
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Title:
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AUTOMATED STATISTICAL DATA COLLECTION SYSTEM
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Patent #:
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Issue Dt:
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08/30/1994
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Application #:
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08005481
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Filing Dt:
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01/14/1993
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Title:
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SYSTEM AND METHOD FOR CONTROLLING THE DIALING ORDER OF CALL RECORD LISTS IN AN AUTOMATED DIALING SYSTEM
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Patent #:
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Issue Dt:
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07/25/1995
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Application #:
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08152060
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Filing Dt:
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11/16/1993
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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04/23/1996
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Application #:
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08236225
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Filing Dt:
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04/29/1994
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Title:
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AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
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Patent #:
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Issue Dt:
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02/27/1996
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Application #:
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08251739
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR LOW PRIORITY TELEPHONY SYSTEM ASSISTED DIALING
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Patent #:
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Issue Dt:
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09/07/1999
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Application #:
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08252335
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Filing Dt:
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06/01/1994
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Title:
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ELECTRONIC ASSEMBLY INTERCONNECTION SYSTEM
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Patent #:
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Issue Dt:
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05/14/1996
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Application #:
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08252337
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR ALLOCATING AGENT RESOURCES TO MULTIPLE TELEPHONE CALL CAMPAIGNS
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Patent #:
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Issue Dt:
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06/02/1998
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Application #:
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08252338
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Filing Dt:
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06/01/1994
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Title:
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UNIVERSAL TELEPHONY APPLICATION CLIENT THAT IS CONFIGURABLE FROM A PROFILE FOR A TELEPHONE CALL CAMPAIGN
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08252339
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR SELECTING AND CONTROLLING THE AUTOMATIC DIALING OF A CALL RECORD CAMPAIGN
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08318506
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Filing Dt:
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10/05/1994
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Title:
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METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
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Patent #:
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Issue Dt:
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02/18/1997
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Application #:
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08336264
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Filing Dt:
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11/08/1994
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Title:
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MULTI-PATH BUS DIGITAL SIGNAL PROCESSOR
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Patent #:
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Issue Dt:
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11/19/1996
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Application #:
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08370990
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Filing Dt:
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01/10/1995
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Title:
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TELEPHONY SYSTEM WITH SUPERVISORY MANAGEMENT CENTER AND PARAMETER TESTING WITH ALERTS
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Patent #:
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Issue Dt:
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12/03/1996
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Application #:
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08372889
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Filing Dt:
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01/13/1995
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Title:
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NON-OFFENSIVE TERMINATION OF A CALL AND DETECTION OF AN ANSWERING MACHINE
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Patent #:
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Issue Dt:
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10/07/1997
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Application #:
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08441830
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Filing Dt:
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05/16/1995
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Title:
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METHOD FOR AUTOMATICALLY OBTAINING AND PRESENTING DATA FROM MULTIPLE D ATA SOURCES
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Patent #:
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Issue Dt:
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11/30/1999
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Application #:
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08449887
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Filing Dt:
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05/25/1995
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Title:
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METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
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Patent #:
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Issue Dt:
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04/15/1997
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Application #:
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08486577
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Filing Dt:
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06/07/1995
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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06/17/1997
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Application #:
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08517803
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Filing Dt:
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08/22/1995
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Title:
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DATA PROCESSING SYSTEM WITH AUTOMATED FORMS GENERATION
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Patent #:
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Issue Dt:
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12/17/1996
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Application #:
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08550280
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Filing Dt:
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10/30/1995
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Title:
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SYSTEM AND METHOD FOR ADDING AND INTEGRATING OUTBOUND CALLING AND OVERALL SYSTEM CONTROL TO AN EXISTING INBOUND TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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01/07/1997
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Application #:
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08619164
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Filing Dt:
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03/21/1996
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Title:
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METHOD AND SYSTEM FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN
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Patent #:
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Issue Dt:
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07/07/1998
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Application #:
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08634471
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Filing Dt:
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04/18/1996
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Title:
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A SYSTEM AND METHOD FOR DETERMINING AND VERIFYING A FILE RECORD FORMAT BASED UPON FILE CHARACTERISTICS
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Patent #:
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Issue Dt:
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07/21/1998
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Application #:
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08634472
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Filing Dt:
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04/18/1996
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Title:
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TELEPHONY CALL CENTER WITH AGENT WORK GROUPS
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Patent #:
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Issue Dt:
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08/04/1998
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Application #:
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08634473
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Filing Dt:
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04/18/1996
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Title:
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TELEPHONE CALL CENTER MANAGEMENT SYSTEM WHICH SUPPORTS MULTI-USER AND SEPARATE PRIVATE APPLICATIONS
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Patent #:
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Issue Dt:
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10/31/2000
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Application #:
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08635028
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Filing Dt:
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04/19/1996
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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09/22/1998
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Application #:
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08683164
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Filing Dt:
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07/18/1996
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Title:
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MULTI-PATH BUS DIGITAL PROCESSOR
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08689816
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Filing Dt:
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08/14/1996
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Title:
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DATA PROCESSING SYSTEM WITH REAL TIME PRIORITY UPDATING OF DATA RECORDS AND DYNAMIC CALL RECORD EXCLUSION
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08699292
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Filing Dt:
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08/19/1996
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Title:
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CALL RECORD SCHEDULING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/09/1999
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Application #:
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08747831
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Filing Dt:
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11/13/1996
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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10/27/1998
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Application #:
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08754151
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Filing Dt:
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11/22/1996
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Title:
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METHOD AND APPARATUS FOR NON-OFFENSIVE TERMINATION OF AN OUTBOUND CALL AND FOR DETECTION OF AN ANSWER OF AN OUTBOUND CALL BY AN ANSWERING MACHINE
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Patent #:
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Issue Dt:
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10/05/1999
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Application #:
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08764324
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Filing Dt:
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12/12/1996
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Title:
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METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
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Patent #:
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Issue Dt:
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05/19/1998
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Application #:
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08804233
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Filing Dt:
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02/21/1997
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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03/30/1999
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Application #:
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08834131
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Filing Dt:
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04/14/1997
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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11/06/2001
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Application #:
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08840906
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Filing Dt:
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04/17/1997
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Title:
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CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT
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Patent #:
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Issue Dt:
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03/26/2002
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Application #:
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08908854
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Filing Dt:
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08/08/1997
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Title:
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METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
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Patent #:
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Issue Dt:
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09/12/2000
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Application #:
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08934025
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Filing Dt:
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09/19/1997
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Title:
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TRANSMISSION OF VOICE OVER AN ASYNCHRONOUS NETWORK
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Issue Dt:
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03/19/2002
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08977412
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11/24/1997
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Title:
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REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT, DEVICES AND SERVICES
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Patent #:
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Issue Dt:
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11/09/2004
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09048630
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03/26/1998
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Title:
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BROWSER USER INTER FACE FOR CLIENT WORKSTATION
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Issue Dt:
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08/15/2000
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09049361
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03/27/1998
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING A PROGRAM CONTAINING A NUMBER OF THE FLOWS THROUGH FLOW BRANCHES
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09052514
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Filing Dt:
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03/31/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN ELECTRONIC CHAT SESSION BETWEEN A DATA TERMINAL AND AN INFORMATION PROVIDER AT THE REQUEST OF AN INQUIRING PARTY INPUT INTO THE DATA TERMINAL
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02/15/2000
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Application #:
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09056507
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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09056569
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/20/2001
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Application #:
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09056597
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09056672
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Filing Dt:
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Issue Dt:
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08/08/2000
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Application #:
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09056717
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Issue Dt:
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04/04/2000
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09056718
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04/07/1998
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Title:
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COMPUTER TELEPHONE SYSTEM
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Patent #:
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04/12/2005
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09057749
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04/09/1998
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10/03/2002
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO A TELEPHONE LINE BEING USED TO ACCESS A COMPUTER NETWORK
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07/18/2000
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09089203
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06/02/1998
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Title:
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MULTI-LINGUAL DATA PROCESSING SYSTEM AND SYSTEM AND METHOD FOR TRANSLATING TEXT USED IN COMPUTER SOFTWARE UTILIZING AN EMBEDDED TRANSLATOR
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06/25/2002
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09089304
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06/02/1998
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Title:
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SYSTEM AND METHOD FOR PURGING A CALL LIST
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02/05/2002
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09093264
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06/08/1998
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INBOUND/OUTBOUND CALL RECORD PROCESSING SYSTEM AND METHOD
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03/25/2003
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09138973
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08/24/1998
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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05/03/2005
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09153684
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09/15/1998
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Publication #:
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10/31/2002
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Title:
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SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION WITH TRADITIONAL TELEMARKETING
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Patent #:
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Issue Dt:
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11/27/2007
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Application #:
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09161816
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Filing Dt:
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09/28/1998
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK FROM INFORMATION PROVIDED AT A DATA TERMINAL
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09184922
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Filing Dt:
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11/02/1998
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Title:
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OBJECT ORIENTED SYSTEM AND METHOD FOR DIRECTING INCOMING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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06/27/2006
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Application #:
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09203965
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Filing Dt:
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12/02/1998
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Title:
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SYSTEM AND METHOD FOR MANAGING A HOLD QUEUE BASED ON CUSTOMER INFORMATION RETRIEVED FROM A CUSTOMER DATABASE
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Patent #:
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Issue Dt:
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07/24/2001
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Application #:
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09219043
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Filing Dt:
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12/23/1998
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Title:
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TELEPHONY SYSTEM COMMAND SCHEDULER AND PRECEDENT PROCESSOR
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09234399
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01/20/1999
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Title:
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COMPUTER SYSTEM
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07/06/2004
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Application #:
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09244446
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Filing Dt:
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02/04/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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09245831
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Filing Dt:
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02/05/1999
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Title:
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AUDIO COMMUNICATIONS DEVICE ADAPTER
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Patent #:
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Issue Dt:
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09/09/2003
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Application #:
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09247719
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Filing Dt:
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02/09/1999
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Title:
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SYSTEM AND METHOD FOR NON-INTRUSIVELY DISPLAYING INFORMATION TO A USER IN A TELECOMMUNICATIONS SYSTEM
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Patent #:
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Issue Dt:
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02/05/2002
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Application #:
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09290241
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Filing Dt:
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04/13/1999
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Title:
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SYSTEM AND METHOD FOR PROVIDING AUTOMATED TAKE BACK AND TRANSFER FUNCTIONALITY TO A COMPUTER TELEPHONY SYSTEM
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Patent #:
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Issue Dt:
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04/13/2004
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Application #:
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09304765
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Filing Dt:
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05/04/1999
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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12/11/2001
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Application #:
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09342782
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Filing Dt:
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06/29/1999
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Title:
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INTELLIGENT AREA CODE UPDATE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/18/2002
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Application #:
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09344875
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Filing Dt:
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06/28/1999
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Title:
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SYSTEM AND METHOD OF MAPPING DATABASE FIELDS TO A KNOWLEDGE BASE USING A GRAPHICAL USER INTERFACE
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Patent #:
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Issue Dt:
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07/01/2003
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Application #:
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09391254
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Filing Dt:
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09/07/1999
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Title:
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SYSTEM AND METHOD OF DISTRIBUTING OUTBOUND TELEPHONY SERVICES OVER A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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06/27/2006
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Application #:
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09398222
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Filing Dt:
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09/17/1999
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Title:
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SYSTEM AND METHOD OF PROPAGATING EXCLUSION RECORDS IN A NETWORKED COMPUTER TELEPHONY INTEGRATION SYSTEM
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Patent #:
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Issue Dt:
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07/20/2004
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Application #:
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09421699
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Filing Dt:
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10/20/1999
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Title:
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SYSTEM AND METHOD FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN BASED ON AGENT PRODUCTIVITY
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Patent #:
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Issue Dt:
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08/10/2004
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Application #:
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09426677
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Filing Dt:
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10/25/1999
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Title:
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BLENDED AGENT CONTACT CENTER
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09429822
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Filing Dt:
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10/29/1999
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Title:
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SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
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Patent #:
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Issue Dt:
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05/16/2006
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Application #:
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09431017
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Filing Dt:
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11/01/1999
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Title:
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TRACM-TASK & RESOURCE AUTOMATION FOR CALL CENTER MANAGEMENT
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Patent #:
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Issue Dt:
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12/14/2004
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Application #:
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09435223
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Filing Dt:
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11/05/1999
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Title:
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SKILLS BASED CONTACT ROUTING
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Patent #:
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Issue Dt:
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11/12/2002
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Application #:
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09438445
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Filing Dt:
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11/12/1999
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Title:
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VOICE AND DATA TRANSFER FROM OUTBOUND CALL PLATFORM TO INBOUND CALL PLATFORM
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Patent #:
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Issue Dt:
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06/12/2007
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Application #:
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09456166
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Filing Dt:
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12/07/1999
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Title:
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NON-BLOCKING EXPANDABLE CALL CENTER ARCHITECTURE
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Patent #:
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Issue Dt:
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03/15/2005
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Application #:
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09469587
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Filing Dt:
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12/22/1999
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Title:
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BUSINESS TRANSACTIONS USING THE INTERNET
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Patent #:
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Issue Dt:
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03/16/2004
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Application #:
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09524656
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Filing Dt:
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03/13/2000
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Title:
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OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09543698
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Filing Dt:
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04/05/2000
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Title:
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SYSTEM AND METHOD FOR PRIORITIZING TELEPHONE CALL CAMPAIGNS BASED ON CAMPAIGN PRODUCTIVITY
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Patent #:
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Issue Dt:
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07/20/2004
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Application #:
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09595697
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Filing Dt:
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06/16/2000
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Title:
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METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09634350
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Filing Dt:
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08/09/2000
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Title:
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INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09677990
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Filing Dt:
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10/03/2000
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Title:
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SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09827848
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04/06/2001
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Publication #:
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Pub Dt:
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10/10/2002
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Title:
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CUSTOMER INTERACTION SYSTEM
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Patent #:
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Issue Dt:
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07/18/2006
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Application #:
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09885717
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Filing Dt:
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06/20/2001
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Publication #:
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Pub Dt:
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04/25/2002
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Title:
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DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
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Patent #:
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Issue Dt:
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04/11/2006
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09943587
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08/30/2001
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Pub Dt:
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03/06/2003
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Title:
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SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09982514
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Filing Dt:
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10/18/2001
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Publication #:
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Pub Dt:
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10/10/2002
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Title:
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METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
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Patent #:
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Issue Dt:
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05/23/2006
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09998249
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11/30/2001
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Pub Dt:
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06/05/2003
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Title:
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TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
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Patent #:
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01/29/2008
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10059872
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01/29/2002
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Pub Dt:
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12/05/2002
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Title:
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REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
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03/16/2004
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10090533
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03/04/2002
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07/11/2002
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Title:
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SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
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Patent #:
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06/08/2004
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10100969
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03/19/2002
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12/19/2002
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Title:
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SYSTEM AND METHOD FOR PURGING A CALL LIST
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