Total properties:
46
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Patent #:
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Issue Dt:
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02/14/2006
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Application #:
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10362433
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Filing Dt:
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09/11/2003
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Publication #:
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Pub Dt:
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02/12/2004
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Title:
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APPARATUS AND METHOD FOR USE IN PACKING MEAT CUTS
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Patent #:
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Issue Dt:
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07/18/2017
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Application #:
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12021251
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Filing Dt:
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01/28/2008
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Publication #:
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Pub Dt:
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07/30/2009
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Title:
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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12180382
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Filing Dt:
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07/25/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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12202091
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Filing Dt:
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08/29/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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12202097
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Filing Dt:
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08/29/2008
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Publication #:
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Pub Dt:
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03/04/2010
| | | | |
Title:
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AGENT SATISFACTION DATA FOR CALL ROUTING BASED ON PATTERN MATCHING ALOGRITHM
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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12202101
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Filing Dt:
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08/29/2008
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Publication #:
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Pub Dt:
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03/04/2010
| | | | |
Title:
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SHADOW QUEUE FOR CALLERS IN A PERFORMANCE/PATTERN MATCHING BASED CALL ROUTING SYSTEM
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Patent #:
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Issue Dt:
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02/18/2020
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Application #:
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12266418
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Filing Dt:
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11/06/2008
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Publication #:
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Pub Dt:
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05/06/2010
| | | | |
Title:
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POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING ALGORITHMS
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Patent #:
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Issue Dt:
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09/02/2014
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Application #:
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12266446
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Filing Dt:
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11/06/2008
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Publication #:
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Pub Dt:
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05/06/2010
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
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Patent #:
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Issue Dt:
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06/25/2013
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Application #:
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12266461
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Filing Dt:
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11/06/2008
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Publication #:
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Pub Dt:
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05/06/2010
| | | | |
Title:
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BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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Patent #:
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Issue Dt:
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01/21/2014
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Application #:
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12331153
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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06/10/2010
| | | | |
Title:
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SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON AVAILABLE CALLER DATA
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Patent #:
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Issue Dt:
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04/29/2014
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Application #:
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12331161
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A CALLER
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Patent #:
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Issue Dt:
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03/11/2014
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Application #:
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12331181
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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Jumping callers held in queue for a call center routing system
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Patent #:
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Issue Dt:
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12/02/2014
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Application #:
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12331195
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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Routing callers from a set of callers based on caller data
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Patent #:
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Issue Dt:
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04/30/2013
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Application #:
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12331201
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
|
07/30/2009
| | | | |
Title:
|
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
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Issue Dt:
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10/23/2012
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Application #:
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12355618
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Filing Dt:
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01/16/2009
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Publication #:
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Pub Dt:
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07/22/2010
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED ON INDIVIDUAL AGENT SETTINGS
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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12490949
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Filing Dt:
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06/24/2009
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Publication #:
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Pub Dt:
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12/31/2009
| | | | |
Title:
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PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
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Patent #:
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Issue Dt:
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05/13/2014
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Application #:
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12869645
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Filing Dt:
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08/26/2010
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Publication #:
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Pub Dt:
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03/01/2012
| | | | |
Title:
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ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
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|
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Patent #:
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Issue Dt:
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04/15/2014
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Application #:
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12869654
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Filing Dt:
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08/26/2010
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Publication #:
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Pub Dt:
|
03/01/2012
| | | | |
Title:
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PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
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Patent #:
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Issue Dt:
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06/10/2014
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Application #:
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13221692
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Filing Dt:
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08/30/2011
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Publication #:
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Pub Dt:
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09/06/2012
| | | | |
Title:
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PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SYSTEM
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Patent #:
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|
Issue Dt:
|
05/20/2014
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Application #:
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13715765
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Filing Dt:
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12/14/2012
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Publication #:
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Pub Dt:
|
04/25/2013
| | | | |
Title:
|
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
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|
Issue Dt:
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10/22/2013
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Application #:
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13843541
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
Title:
|
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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Patent #:
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|
Issue Dt:
|
11/04/2014
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Application #:
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13843724
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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05/01/2014
| | | | |
Title:
|
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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|
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Patent #:
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Issue Dt:
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05/05/2015
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Application #:
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13843807
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Filing Dt:
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03/15/2013
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Publication #:
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Pub Dt:
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09/26/2013
| | | | |
Title:
|
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
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|
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Patent #:
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|
Issue Dt:
|
05/27/2014
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Application #:
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13854825
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Filing Dt:
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04/01/2013
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Publication #:
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|
Pub Dt:
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08/22/2013
| | | | |
Title:
|
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
|
|
Issue Dt:
|
07/29/2014
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Application #:
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14032657
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Filing Dt:
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09/20/2013
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Publication #:
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|
Pub Dt:
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03/27/2014
| | | | |
Title:
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USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
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|
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Patent #:
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|
Issue Dt:
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04/28/2015
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Application #:
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14035506
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Filing Dt:
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09/24/2013
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Publication #:
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Pub Dt:
|
03/27/2014
| | | | |
Title:
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MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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Patent #:
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|
Issue Dt:
|
10/04/2016
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Application #:
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14035522
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Filing Dt:
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09/24/2013
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Publication #:
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Pub Dt:
|
03/27/2014
| | | | |
Title:
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MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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Patent #:
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|
Issue Dt:
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01/06/2015
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Application #:
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14059248
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Filing Dt:
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10/21/2013
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Publication #:
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Pub Dt:
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02/13/2014
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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Patent #:
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|
Issue Dt:
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12/15/2015
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Application #:
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14472998
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Filing Dt:
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08/29/2014
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Publication #:
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Pub Dt:
|
03/26/2015
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
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|
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Patent #:
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|
Issue Dt:
|
03/01/2016
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Application #:
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14530058
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Filing Dt:
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10/31/2014
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Publication #:
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|
Pub Dt:
|
05/07/2015
| | | | |
Title:
|
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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|
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Patent #:
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|
Issue Dt:
|
06/25/2019
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Application #:
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14702656
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Filing Dt:
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05/01/2015
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Publication #:
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Pub Dt:
|
09/24/2015
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
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Patent #:
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Issue Dt:
|
03/15/2016
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Application #:
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14702657
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Filing Dt:
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05/01/2015
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Publication #:
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Pub Dt:
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08/20/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
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Issue Dt:
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03/15/2016
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Application #:
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14702658
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Filing Dt:
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05/01/2015
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Publication #:
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Pub Dt:
|
08/20/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING A CONTACT TO AN AGENT IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/09/2016
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Application #:
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14702659
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Filing Dt:
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05/01/2015
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Publication #:
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Pub Dt:
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08/20/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/23/2016
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Application #:
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14702663
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Filing Dt:
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05/01/2015
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Publication #:
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Pub Dt:
|
08/20/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
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Issue Dt:
|
06/13/2017
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Application #:
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14705215
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Filing Dt:
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05/06/2015
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Publication #:
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Pub Dt:
|
08/20/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
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|
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Patent #:
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Issue Dt:
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08/14/2018
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Application #:
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14727271
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Filing Dt:
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06/01/2015
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Publication #:
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Pub Dt:
|
09/17/2015
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
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Patent #:
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Issue Dt:
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08/21/2018
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Application #:
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14728521
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Filing Dt:
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06/02/2015
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Publication #:
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Pub Dt:
|
09/17/2015
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
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Patent #:
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|
Issue Dt:
|
03/16/2021
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Application #:
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14750965
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Filing Dt:
|
06/25/2015
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Title:
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BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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|
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Patent #:
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Issue Dt:
|
06/20/2017
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Application #:
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14788442
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Filing Dt:
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06/30/2015
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Publication #:
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Pub Dt:
|
11/12/2015
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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Patent #:
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Issue Dt:
|
07/04/2017
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Application #:
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14788457
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Filing Dt:
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06/30/2015
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Publication #:
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Pub Dt:
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12/31/2015
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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|
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Patent #:
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Issue Dt:
|
01/26/2021
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Application #:
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14788469
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Filing Dt:
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06/30/2015
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Title:
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BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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|
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Patent #:
|
|
Issue Dt:
|
08/07/2018
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Application #:
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14788495
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Filing Dt:
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06/30/2015
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Publication #:
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Pub Dt:
|
10/22/2015
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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Patent #:
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Issue Dt:
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11/27/2018
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Application #:
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14788517
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Filing Dt:
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06/30/2015
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Publication #:
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Pub Dt:
|
10/22/2015
| | | | |
Title:
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CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
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Patent #:
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Issue Dt:
|
03/29/2016
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Application #:
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14871658
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Filing Dt:
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09/30/2015
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Publication #:
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Pub Dt:
|
03/17/2016
| | | | |
Title:
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TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
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Patent #:
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Issue Dt:
|
05/16/2017
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Application #:
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14957039
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Filing Dt:
|
12/02/2015
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Title:
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SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
|
|