|
Total properties:
27
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/09/1998
|
Application #:
|
08795680
|
Filing Dt:
|
02/06/1997
|
|
Title:
|
SYSTEM FOR ROUTING ELETRONIC MAILS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/28/1999
|
Application #:
|
08969118
|
Filing Dt:
|
11/12/1997
|
|
Title:
|
REAL-TIME INTERACTIVE DIRECTORY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/03/2000
|
Application #:
|
08998268
|
Filing Dt:
|
12/24/1997
|
|
Title:
|
SYSTEM FOR ROUTING ELECTRONIC MAIL TO BEST QUALIFIED PERSON BASED ON CONTENT ANALYSIS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/24/2000
|
Application #:
|
09182937
|
Filing Dt:
|
10/29/1998
|
|
Title:
|
METHOD AND APPARATUS FOR SUPPORTING DIVERSE INTERACTION PATHS WITHIN A MULTIMEDIA COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/26/2000
|
Application #:
|
09183390
|
Filing Dt:
|
10/29/1998
|
|
Title:
|
METHOD AND APPARATUS FOR CREATING SPECIALIZED MULTIMEDIA THREADS IN A MULTIMEDIA COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/18/2001
|
Application #:
|
09253554
|
Filing Dt:
|
02/19/1999
|
|
Publication #:
|
|
Pub Dt:
|
09/27/2001
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/13/2000
|
Application #:
|
09296856
|
Filing Dt:
|
04/22/1999
|
|
Title:
|
REAL-TIME INTERACTIVE DIRECTORY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/14/2002
|
Application #:
|
09405561
|
Filing Dt:
|
09/24/1999
|
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING ESTIMATED RESPONSE-WAIT-TIME DISPLAYS FOR DATA NETWORK-BASED INQUIRIES TO A COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/18/2003
|
Application #:
|
09452541
|
Filing Dt:
|
12/01/1999
|
|
Publication #:
|
|
Pub Dt:
|
05/23/2002
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR ASSIGNING AGENT-LED CHAT SESSIONS HOSTED BY A COMMMUNICATION CENTER TO AVAILABLE AGENTS BASED ON MESSAGE LOAD AND AGENT SKILL-SET
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/26/2005
|
Application #:
|
09457608
|
Filing Dt:
|
12/08/1999
|
|
Publication #:
|
|
Pub Dt:
|
05/16/2002
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR AUTO-ASSISTING AGENTS IN AGENT-HOSTED COMMUNICATIONS SESSIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/17/2002
|
Application #:
|
09599045
|
Filing Dt:
|
06/21/2000
|
|
Title:
|
SYSTEM FOR ROUTING ELECTRONIC MAILS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/29/2002
|
Application #:
|
09753733
|
Filing Dt:
|
01/02/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/10/2001
| | | | |
|
Title:
|
SYSTEM FOR ROUTING ELECTRONIC MAILS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2003
|
Application #:
|
10001523
|
Filing Dt:
|
10/24/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/09/2002
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/06/2004
|
Application #:
|
10074886
|
Filing Dt:
|
02/11/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/18/2002
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/20/2004
|
Application #:
|
10086337
|
Filing Dt:
|
02/28/2002
|
|
Publication #:
|
|
Pub Dt:
|
08/08/2002
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING ESTIMATED RESPONSE-WAIT-TIME DISPLAYS FOR DATA NETWORK-BASED INQUIRIES TO A COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/04/2004
|
Application #:
|
10234616
|
Filing Dt:
|
09/03/2002
|
|
Publication #:
|
|
Pub Dt:
|
01/23/2003
| | | | |
|
Title:
|
SYSTEM FOR ROUTING ELECTRONIC MAILS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/21/2005
|
Application #:
|
10394558
|
Filing Dt:
|
03/20/2003
|
|
Publication #:
|
|
Pub Dt:
|
09/25/2003
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2010
|
Application #:
|
10777847
|
Filing Dt:
|
02/11/2004
|
|
Publication #:
|
|
Pub Dt:
|
09/02/2004
| | | | |
|
Title:
|
USER SPECIFIC SUPPORT IN COMMUNICATIONS SYSTEMS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2010
|
Application #:
|
10829014
|
Filing Dt:
|
04/20/2004
|
|
Publication #:
|
|
Pub Dt:
|
10/07/2004
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING ESTIMATED RESPONSE-WAIT-TIME DISPLAYS FOR DATA NETWORK-BASED INQUIRIES TO A COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/19/2011
|
Application #:
|
10945585
|
Filing Dt:
|
09/20/2004
|
|
Publication #:
|
|
Pub Dt:
|
02/24/2005
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICAITON-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICAITON CENTER MASTER QUEUE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/10/2006
|
Application #:
|
11069382
|
Filing Dt:
|
02/28/2005
|
|
Publication #:
|
|
Pub Dt:
|
07/07/2005
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR PROCESSING MULTI-MEDIA TRANSACTIONS IN A COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/03/2015
|
Application #:
|
11370444
|
Filing Dt:
|
03/07/2006
|
|
Publication #:
|
|
Pub Dt:
|
07/13/2006
| | | | |
|
Title:
|
METHOD FOR ROUTING TRANSACTIONS BETWEEN INTERNAL AND EXTERNAL PARTNERS IN A COMMUNICATION CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/13/2018
|
Application #:
|
11462292
|
Filing Dt:
|
08/03/2006
|
|
Publication #:
|
|
Pub Dt:
|
09/27/2007
| | | | |
|
Title:
|
System for Managing Dynamic Placement of Advertisements in Electronic Information Pages
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/2009
|
Application #:
|
11856603
|
Filing Dt:
|
09/17/2007
|
|
Publication #:
|
|
Pub Dt:
|
01/03/2008
| | | | |
|
Title:
|
SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/08/2009
|
Application #:
|
11927256
|
Filing Dt:
|
10/29/2007
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2008
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/14/2010
|
Application #:
|
12331666
|
Filing Dt:
|
12/10/2008
|
|
Publication #:
|
|
Pub Dt:
|
04/02/2009
| | | | |
|
Title:
|
SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12713806
|
Filing Dt:
|
02/26/2010
|
|
Publication #:
|
|
Pub Dt:
|
09/01/2011
| | | | |
|
Title:
|
Voice Response Processing
|
|
