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Patent #:
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Issue Dt:
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07/25/1995
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Application #:
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08152060
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Filing Dt:
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11/16/1993
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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10/20/1998
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Application #:
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08210347
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Filing Dt:
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03/18/1994
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Title:
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ENHANCED CALL WAITING
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08215839
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Filing Dt:
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03/21/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH TELEPHONIC CALL HOLDING SYSTEM
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08226453
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Filing Dt:
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04/12/1994
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08227307
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Filing Dt:
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04/12/1994
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Title:
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VOICE PROCESSING SYSTEM WITH A CONFIGURABLE TELEPHONE LINE INTERFACE
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Patent #:
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Issue Dt:
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02/06/1996
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Application #:
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08230191
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Filing Dt:
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04/20/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH INTERNAL WRITTEN MESSAGE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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11/26/1996
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Application #:
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08235268
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Filing Dt:
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04/29/1994
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Title:
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DEVICE FOR MONITORING A SWITCH
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Patent #:
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Issue Dt:
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04/23/1996
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Application #:
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08236225
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Filing Dt:
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04/29/1994
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Title:
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AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
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Patent #:
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Issue Dt:
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12/26/1995
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Application #:
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08237970
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Filing Dt:
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05/04/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH PROGRAMMABLE WINDOW DISPLAY SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/30/1997
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Application #:
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08249453
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Filing Dt:
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05/26/1994
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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02/27/1996
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Application #:
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08251739
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR LOW PRIORITY TELEPHONY SYSTEM ASSISTED DIALING
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Patent #:
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Issue Dt:
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09/07/1999
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Application #:
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08252335
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Filing Dt:
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06/01/1994
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Title:
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ELECTRONIC ASSEMBLY INTERCONNECTION SYSTEM
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Patent #:
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Issue Dt:
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05/14/1996
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Application #:
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08252337
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR ALLOCATING AGENT RESOURCES TO MULTIPLE TELEPHONE CALL CAMPAIGNS
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Patent #:
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Issue Dt:
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06/02/1998
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Application #:
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08252338
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Filing Dt:
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06/01/1994
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Title:
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UNIVERSAL TELEPHONY APPLICATION CLIENT THAT IS CONFIGURABLE FROM A PROFILE FOR A TELEPHONE CALL CAMPAIGN
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08252339
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Filing Dt:
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06/01/1994
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Title:
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METHOD FOR SELECTING AND CONTROLLING THE AUTOMATIC DIALING OF A CALL RECORD CAMPAIGN
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Patent #:
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Issue Dt:
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12/24/1996
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Application #:
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08273008
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Filing Dt:
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07/08/1994
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08283493
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Filing Dt:
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08/01/1994
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Title:
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DIAGNOSTIC DEVICE FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/09/1996
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Application #:
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08303257
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Filing Dt:
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09/06/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR HAVING MULTIPLE AUDIO SOURCES
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Patent #:
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Issue Dt:
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04/24/2001
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Application #:
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08304345
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Filing Dt:
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09/12/1994
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Title:
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METHOD AND SYSTEM FOR ROUTING INCOMING TELEPHONE CALLS TO AVAILABLE AGENTS BASED ON AGENT SKILLS
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Patent #:
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Issue Dt:
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03/13/2001
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Application #:
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08310908
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Filing Dt:
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09/22/1994
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Title:
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COMPUTER-CONTROLLED PAGING AND TELEPHONE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/03/1998
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Application #:
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08311636
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Filing Dt:
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09/23/1994
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH USER DEFINABLE LOGGING AND METHOD THEREFOR
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Patent #:
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Issue Dt:
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04/23/1996
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Application #:
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08312347
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Filing Dt:
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09/26/1994
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Title:
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INTEGRATED VOICE AND BUSINESS TRANSACTION REPORTING FOR TELEPHONE CALL CENTERS
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Patent #:
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Issue Dt:
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12/25/2001
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Application #:
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08314189
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Filing Dt:
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09/28/1994
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Title:
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AUTOMATIC CALL DISTRIBUTOR AND METHOD FOR ROUTING INCOMING TELEPHONE CALLS BASED ON PROFICIENCY RATINGS OF AGENTS
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Patent #:
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Issue Dt:
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12/17/1996
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Application #:
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08315047
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Filing Dt:
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09/29/1994
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Title:
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INTERFACE FOR AUTOMATIC CALL DISTRIBUTOR FOR PERFORMING AGENT FUNCTIONS VIA HOST COMPUTER
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Patent #:
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Issue Dt:
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03/19/1996
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Application #:
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08316695
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Filing Dt:
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09/30/1994
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Title:
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TELECOMMUNICATION SYSTEM WITH MULTILINK HOST COMPUTER CALL CONTROL INTERFACE SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/02/1996
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Application #:
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08316701
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Filing Dt:
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09/30/1994
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Title:
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TELECOMMUNICATION SYSTEM WITH USER MODIFIABLE PBX TERMINATING CALL FEATURE CONTROLLER AND METHOD
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Patent #:
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Issue Dt:
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01/14/1997
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Application #:
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08318506
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Filing Dt:
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10/05/1994
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Title:
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METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
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Patent #:
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Issue Dt:
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02/18/1997
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Application #:
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08336264
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Filing Dt:
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11/08/1994
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Title:
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MULTI-PATH BUS DIGITAL SIGNAL PROCESSOR
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Patent #:
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Issue Dt:
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11/21/1995
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Application #:
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08337572
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Filing Dt:
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11/10/1994
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Title:
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AUTOMATIC CALL DISTRIBUTION WITH INTERSUBNETWORK CUSTOMER INFORMATION TRANSFER SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/11/1997
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Application #:
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08353081
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Filing Dt:
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12/09/1994
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Title:
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A TELEPHONE SYSTEM WITH SCHEDULED HANDLING OF CALLS
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08354200
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Filing Dt:
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12/12/1994
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Title:
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TELEPHONE CONTROL SYSTEM WHICH CONNECTS A CALLER WITH A SUBSCRIBER AT A TELEPHONE ADDRESS
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08364063
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Filing Dt:
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12/27/1994
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Title:
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METHOD FOR ACCESSING REAL-TIME DATA IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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02/01/2000
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Application #:
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08368310
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Filing Dt:
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12/30/1994
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Title:
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METHOD AND APPARATUS FOR RECEIVING AND PROCESSING AN INCOMING CALL
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Patent #:
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Issue Dt:
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11/19/1996
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Application #:
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08370990
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Filing Dt:
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01/10/1995
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Title:
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TELEPHONY SYSTEM WITH SUPERVISORY MANAGEMENT CENTER AND PARAMETER TESTING WITH ALERTS
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Patent #:
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Issue Dt:
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12/03/1996
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Application #:
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08372889
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Filing Dt:
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01/13/1995
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Title:
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NON-OFFENSIVE TERMINATION OF A CALL AND DETECTION OF AN ANSWERING MACHINE
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Patent #:
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Issue Dt:
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06/04/1996
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Application #:
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08383022
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Filing Dt:
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02/02/1995
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Title:
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METHOD FOR FORMING A VIRTUAL CALL CENTER
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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08428282
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Filing Dt:
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04/25/1995
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Title:
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MEET ME TELEPHONE SYSTEM WITH SUBSCRIBER NOTIFICATION FEATURE
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08429907
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Filing Dt:
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04/27/1995
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Title:
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A PRODUCT REGISTRATION SYSTEM
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Patent #:
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Issue Dt:
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11/17/1998
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Application #:
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08429908
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Filing Dt:
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04/27/1995
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/23/2000
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Application #:
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08436593
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Filing Dt:
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05/08/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08439254
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPARATUD FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08439256
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPRATUS FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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10/07/1997
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Application #:
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08441830
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Filing Dt:
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05/16/1995
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Title:
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METHOD FOR AUTOMATICALLY OBTAINING AND PRESENTING DATA FROM MULTIPLE D ATA SOURCES
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08443500
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Filing Dt:
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05/18/1995
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Title:
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AUTOMATIC CALL DISTRIBUTOR REPORTING SYSTEM AND METHOD THEREFOR
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Patent #:
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|
Issue Dt:
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02/15/2000
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Application #:
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08447751
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Filing Dt:
|
05/23/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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|
Issue Dt:
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11/30/1999
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Application #:
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08449887
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Filing Dt:
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05/25/1995
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Title:
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METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
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Patent #:
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Issue Dt:
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12/02/1997
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Application #:
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08454826
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Filing Dt:
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05/31/1995
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Title:
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METHOD AND APPARATUS FOR PROCESSING TELEPHONE CALLS AND DELIVERING INFORMATION ABOUT THE CALLS TO A PAGER
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08454834
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Filing Dt:
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05/31/1995
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Title:
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CONTROL AND MONITORING APPARATUS AND METHOD FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08455083
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Filing Dt:
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05/31/1995
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Title:
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CONTROLLER FOR A TELEPHONE SYSTEM WITH CODE SCREENING OF INCOMING CALLS
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08459266
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Filing Dt:
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06/02/1995
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Title:
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A PERSONAL COMMUNICATOR SYSTEM FOR IDENTIFYING A TELEPHONE WHICH IS DISPOSED PROXIMATE A LOCATOR TRANSMITTER
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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08466110
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Filing Dt:
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06/06/1995
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Title:
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METHOD AND APPARATUS FOR MANAGING TELECOMMUNICATIONS VIA A REMOTE
DEVICE
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Patent #:
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Issue Dt:
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12/26/2000
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Application #:
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08476494
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Filing Dt:
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06/07/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08482787
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Filing Dt:
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06/07/1995
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Title:
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METHOD AND APPARTUS FOR MANAGING TELECOMMUNICATIONS
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Patent #:
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Issue Dt:
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04/15/1997
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Application #:
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08486577
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Filing Dt:
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06/07/1995
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Title:
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METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
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Patent #:
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Issue Dt:
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02/06/2001
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Application #:
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08487340
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Filing Dt:
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06/07/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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08/06/1996
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Application #:
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08488709
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Filing Dt:
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06/08/1995
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Title:
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CALL DISTRIBUTOR WITH AUTOMATIC PREANNOUNCEMENT SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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12/29/1998
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Application #:
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08494898
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Filing Dt:
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06/26/1995
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Title:
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MONITORING SYSTEM AND METHOD USED IN AUTOMATIC CALL DISTRIBUTOR FOR TIMING INCOMING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08496700
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Filing Dt:
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06/29/1995
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Title:
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INTERFACE CIRCUIT, SYSTEM AND METHOD FOR INTERFACING AN ELECTRONIC DEVICE AND A SYNCHRONOUS STATE MACHINE HAVING DIFFERENT CLOCK SPEEDS
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Patent #:
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Issue Dt:
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04/08/1997
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Application #:
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08500301
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Filing Dt:
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07/10/1995
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Title:
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TELEPHONE SWITCHING SYSTEM AND METHOD FOR CONTROLLING INCOMING TELEPHONE CALLS TO REMOTE AGENTS AND FOR COLLECTING AND PROVIDING CALL DATA
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Patent #:
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Issue Dt:
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08/17/1999
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Application #:
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08501345
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Filing Dt:
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07/12/1995
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Title:
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DATA DISPLAY SYSTEM AND METHOD FOR DISPLAYING REAL-TIME DATA RELATING TO AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
|
07/29/1997
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Application #:
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08504158
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Filing Dt:
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07/19/1995
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Title:
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SYSTEM AND METHOD FOR SIMULATING OPERATION OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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04/07/1998
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Application #:
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08506502
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Filing Dt:
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07/25/1995
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Title:
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APPARATUS AND METHOD FOR DETECTING CONVERSATION INTERRUPTIONS IN A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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06/11/1996
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Application #:
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08513063
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Filing Dt:
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08/09/1995
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH AUTOMATED POSTCONVERSATION MESSAGE SYSTEM
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Patent #:
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Issue Dt:
|
06/17/1997
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Application #:
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08517803
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Filing Dt:
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08/22/1995
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Title:
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DATA PROCESSING SYSTEM WITH AUTOMATED FORMS GENERATION
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Patent #:
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Issue Dt:
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07/15/1997
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Application #:
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08518371
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Filing Dt:
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08/23/1995
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Title:
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CIRCUIT BOARD ASSEMBLY
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Patent #:
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Issue Dt:
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01/27/1998
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Application #:
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08518413
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Filing Dt:
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08/23/1995
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Title:
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SYSTEM AND METHOD FOR MONITORING AUDIO POWER LEVEL OF AGENT SPEECH IN A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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12/09/1997
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Application #:
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08527670
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Filing Dt:
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09/13/1995
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Title:
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DELAY ANNOUNCEMENT GROUP AND TIME CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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08/04/1998
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Application #:
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08533484
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Filing Dt:
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09/25/1995
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC MONITORING OF ACTIVE TELEPHONE CALLS IN A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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09/29/1998
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Application #:
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08535431
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Filing Dt:
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09/28/1995
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Title:
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SERVICE EVALUATION SYSTEM AND METHOD FOR A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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01/26/1999
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Application #:
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08535696
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Filing Dt:
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09/28/1995
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Title:
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AUDIO COMMUNICATIONS INTERFACE, METHOD AND COMMUNICATIONS SYSTEM FOR CONNECTING A REMOTE AGENT TO A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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12/17/1996
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Application #:
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08550280
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Filing Dt:
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10/30/1995
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Title:
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SYSTEM AND METHOD FOR ADDING AND INTEGRATING OUTBOUND CALLING AND OVERALL SYSTEM CONTROL TO AN EXISTING INBOUND TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08559732
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Filing Dt:
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11/15/1995
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Title:
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TELECOMMUNICATION SYSTEM WITH INBOUND CALL RESPONSIVE PREDICTIVE OUTDIALING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/30/2001
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Application #:
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08581482
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Filing Dt:
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12/20/1995
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Title:
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VIDEO SWITCHING SYSTEM, VIDEO COMMUNICATIONS SYSTEM AND METHOD FOR ESTABLISHING VIDEO COMMUNICATIONS WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08590645
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Filing Dt:
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01/24/1996
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Title:
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VIDEO SWITCHING SYSTEM, VIDEO COMMUNICATIONS SYSTEM AND METHOD FOR AUTOMATICALLY ESTABLISHING VIDEO COMMUNICATIONS USING A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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12/22/1998
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Application #:
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08606357
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Filing Dt:
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02/23/1996
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Title:
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ALARM NOTIFICATION SYSTEM AND METHOD FOR A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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09/09/1997
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Application #:
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08612610
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Filing Dt:
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03/08/1996
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Title:
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AUTOMATED ATTENDANT CALL PROCESSOR
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Patent #:
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Issue Dt:
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01/07/1997
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Application #:
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08619164
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Filing Dt:
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03/21/1996
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Title:
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METHOD AND SYSTEM FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN
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Patent #:
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Issue Dt:
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07/07/1998
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Application #:
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08634471
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Filing Dt:
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04/18/1996
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Title:
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A SYSTEM AND METHOD FOR DETERMINING AND VERIFYING A FILE RECORD FORMAT BASED UPON FILE CHARACTERISTICS
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Patent #:
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Issue Dt:
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07/21/1998
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Application #:
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08634472
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Filing Dt:
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04/18/1996
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Title:
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TELEPHONY CALL CENTER WITH AGENT WORK GROUPS
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Patent #:
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Issue Dt:
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08/04/1998
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Application #:
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08634473
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Filing Dt:
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04/18/1996
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Title:
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TELEPHONE CALL CENTER MANAGEMENT SYSTEM WHICH SUPPORTS MULTI-USER AND SEPARATE PRIVATE APPLICATIONS
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Patent #:
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Issue Dt:
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10/31/2000
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Application #:
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08635028
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Filing Dt:
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04/19/1996
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Title:
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UNSCHEDULED EVENT TASK PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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02/03/1998
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Application #:
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08635117
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Filing Dt:
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04/19/1996
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Title:
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INTEGRATED VOICE AND BUSINESS TRANSACTION REPORTING FOR TELEPHONE CALL CENTERS
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Patent #:
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Issue Dt:
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01/19/1999
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Application #:
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08639300
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Filing Dt:
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04/24/1996
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Title:
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AUTOMATIC CALL DISTRIBUTION NETWORK WITH CALL OVERLOAD SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08641932
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Filing Dt:
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05/01/1996
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Title:
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DEVICE FOR UPGRADING A REPORTING SYSTEM
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Patent #:
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Issue Dt:
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08/31/1999
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Application #:
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08642171
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Filing Dt:
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03/11/1996
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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01/05/1999
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Application #:
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08657138
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Filing Dt:
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05/31/1996
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Title:
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SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS BETWEEN A REMOTE COMPUTER AND A COMPUTER SERVICE PROVIDER USING A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08669665
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Filing Dt:
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06/24/1996
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Title:
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AUTOMATIC CALL DISTRIBUTION WITH ANSWER MACHINE DETECTION APPARATUS AND METHOD
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Patent #:
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Issue Dt:
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09/22/1998
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Application #:
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08683164
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Filing Dt:
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07/18/1996
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Title:
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MULTI-PATH BUS DIGITAL PROCESSOR
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08686046
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Filing Dt:
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07/24/1996
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Title:
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DIGITAL SIGNAL DETECTOR AND METHOD
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Patent #:
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Issue Dt:
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10/19/1999
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Application #:
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08688656
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Filing Dt:
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07/29/1996
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH AGENT CONTROLLED CALL CONNECTION
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Patent #:
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Issue Dt:
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03/17/1998
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Application #:
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08689472
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Filing Dt:
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08/08/1996
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Title:
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ANNOUNCEMENT SYSTEM AND METHOD IN A TELEPHONE CALL SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08689816
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Filing Dt:
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08/14/1996
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Title:
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DATA PROCESSING SYSTEM WITH REAL TIME PRIORITY UPDATING OF DATA RECORDS AND DYNAMIC CALL RECORD EXCLUSION
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08699292
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Filing Dt:
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08/19/1996
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Title:
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CALL RECORD SCHEDULING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08715510
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Filing Dt:
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09/18/1996
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Title:
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CALL RECORDING SYSTEM AND METHOD FOR USE WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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02/22/2000
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Application #:
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08717559
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Filing Dt:
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09/23/1996
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Title:
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TELEPHONIC SWITCHING SYSTEM, TELEPHONIC SWITCH AND METHOD FOR SERVICING TELEPHONE CALLS USING VIRTUAL MEMORY SPACES
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Patent #:
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Issue Dt:
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10/06/1998
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Application #:
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08718668
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Filing Dt:
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09/27/1996
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Title:
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AGENT SPEECH DETECTOR SYSTEM AND METHOD FOR USE WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08720337
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Filing Dt:
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09/27/1996
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Title:
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COMMUNICATIONS SYSTEM AND INTERFACE CIRCUIT FOR INTERCONNECTING TELEPHONIC SWITCH AND AGENT COMPUTER
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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08721791
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Filing Dt:
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09/26/1996
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Title:
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CALL OVERFLOW SYSTEM AND METHOD FOR OVERFLOWING TELEPHONE CALLS BETWEEN TELEPHONIC SWITCHES
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08723738
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Filing Dt:
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09/30/1996
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Title:
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CALL PATH SYSTEM AND METHOD FOR MODELING AND MODIFYING A CALL PATH OF A TELEPHONE CALL ROUTED BY A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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02/09/1999
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Application #:
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08747831
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Filing Dt:
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11/13/1996
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Title:
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INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
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