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Reel/Frame:017996/0895   Pages: 38
Recorded: 07/27/2006
Attorney Dkt #:40743-7 SZ
Conveyance: RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS).
Total properties: 492
Page 4 of 5
Pages: 1 2 3 4 5
1
Patent #:
6721778
Issue Dt:
04/13/2004
Application #:
09304765
Filing Dt:
05/04/1999
Title:
UNSCHEDULED EVENT TASK PROCESSING SYSTEM
2
Patent #:
6546097
Issue Dt:
04/08/2003
Application #:
09311614
Filing Dt:
05/13/1999
Title:
AUTOMATIC CALL DISTRIBUTION SYSTEM WITH SIGNAL GENERATOR AND METHOD
3
Patent #:
7401112
Issue Dt:
07/15/2008
Application #:
09320252
Filing Dt:
05/26/1999
Title:
METHODS AND APPARATUS FOR EXECUTING A TRANSACTION TASK WITHIN A TRANSACTION PROCESSING SYSTEM EMPLOYING SYMMETRIC MULTIPROCESSORS
4
Patent #:
6496580
Issue Dt:
12/17/2002
Application #:
09325502
Filing Dt:
06/03/1999
Title:
METHOD AND APPARATUS FOR SERVICING QUEUED REQUESTS
5
Patent #:
6785379
Issue Dt:
08/31/2004
Application #:
09340379
Filing Dt:
06/28/1999
Title:
CALL MANAGEMENT SYSTEM WITH CALL CONTROL FORM USER WORKSTATION COMPUTERS
6
Patent #:
6330327
Issue Dt:
12/11/2001
Application #:
09342782
Filing Dt:
06/29/1999
Title:
INTELLIGENT AREA CODE UPDATE SYSTEM AND METHOD
7
Patent #:
6408302
Issue Dt:
06/18/2002
Application #:
09344875
Filing Dt:
06/28/1999
Title:
SYSTEM AND METHOD OF MAPPING DATABASE FIELDS TO A KNOWLEDGE BASE USING A GRAPHICAL USER INTERFACE
8
Patent #:
6850614
Issue Dt:
02/01/2005
Application #:
09354837
Filing Dt:
07/16/1999
Title:
METHOD FOR PROVIDING CONSOLIDATED SPECIFICATION AND HANDLING OF MULTIMEDIA CALL PROMPTS
9
Patent #:
7136475
Issue Dt:
11/14/2006
Application #:
09360719
Filing Dt:
07/27/1999
Title:
CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
10
Patent #:
6349137
Issue Dt:
02/19/2002
Application #:
09369215
Filing Dt:
08/05/1999
Title:
APPARATUS AND METHOD FOR PROVIDING SUPPORT SOFTWARE FOR AN AGENT WORKSTATION OF AN AUTOMATIC CALL DISTRIBUTOR
11
Patent #:
7228281
Issue Dt:
06/05/2007
Application #:
09379385
Filing Dt:
08/23/1999
Title:
METHOD AND PROCESS FOR ACCUMULATING AND SUMMARIZING DATA FOR DEFINED TIME INTERVALS WITHIN A CUSTOMER INTERACTION SYSTEM
12
Patent #:
6442269
Issue Dt:
08/27/2002
Application #:
09379386
Filing Dt:
08/23/1999
Title:
METHOD AND APPARATUS FOR INTEGRATING BUSINESS DATA AND TRANSACTION DATA IN A TRANSACTION PROCESSING ENVIRONMENT
13
Patent #:
6718022
Issue Dt:
04/06/2004
Application #:
09379563
Filing Dt:
08/23/1999
Title:
METHOD AND APPARATUS FOR UNIVERSAL CALL IDENTIFICATION
14
Patent #:
6584191
Issue Dt:
06/24/2003
Application #:
09384789
Filing Dt:
08/27/1999
Title:
STAFFING-BASED PERCENTAGE-ALLOCATION ROUTING USING REAL-TIME DATA
15
Patent #:
6798766
Issue Dt:
09/28/2004
Application #:
09384840
Filing Dt:
08/27/1999
Title:
NETWORK TRANSFER SYSTEM
16
Patent #:
6438710
Issue Dt:
08/20/2002
Application #:
09386794
Filing Dt:
08/31/1999
Title:
CIRCUIT AND METHOD FOR IMPROVING MEMORY INTEGRITY IN A MICROPROCESSOR BASED APPLICATION
17
Patent #:
6731609
Issue Dt:
05/04/2004
Application #:
09387322
Filing Dt:
08/31/1999
Title:
TELEPHONY SYSTEM FOR CONDUCTING MULTIMEDIA TELEPHONIC CONFERENCES OVER A PACKET-BASED NETWORK
18
Patent #:
6587557
Issue Dt:
07/01/2003
Application #:
09391254
Filing Dt:
09/07/1999
Title:
SYSTEM AND METHOD OF DISTRIBUTING OUTBOUND TELEPHONY SERVICES OVER A COMPUTER NETWORK
19
Patent #:
7068642
Issue Dt:
06/27/2006
Application #:
09398222
Filing Dt:
09/17/1999
Title:
SYSTEM AND METHOD OF PROPAGATING EXCLUSION RECORDS IN A NETWORKED COMPUTER TELEPHONY INTEGRATION SYSTEM
20
Patent #:
6282284
Issue Dt:
08/28/2001
Application #:
09399528
Filing Dt:
09/20/1999
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
21
Patent #:
6546023
Issue Dt:
04/08/2003
Application #:
09405585
Filing Dt:
09/27/1999
Title:
SWITCH VOICE/DATA SERVICE EXTENSION TO REMOTE FACILITIES
22
Patent #:
6332082
Issue Dt:
12/18/2001
Application #:
09415090
Filing Dt:
10/08/1999
Title:
PERSONAL COMMUNICATOR TELEPHONE SYSTEM
23
Patent #:
6654458
Issue Dt:
11/25/2003
Application #:
09418178
Filing Dt:
10/13/1999
Title:
ADMINISTRATION AND CONTROL OF AN AUTOMATIC CALL DISTRIBUTOR BY A REMOTELY LOCATED SUPERVISOR
24
Patent #:
6766012
Issue Dt:
07/20/2004
Application #:
09421699
Filing Dt:
10/20/1999
Title:
SYSTEM AND METHOD FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN BASED ON AGENT PRODUCTIVITY
25
Patent #:
6600821
Issue Dt:
07/29/2003
Application #:
09426615
Filing Dt:
10/26/1999
Title:
SYSTEM AND METHOD FOR AUTOMATICALLY DETECTING PROBLEMATIC CALLS
26
Patent #:
6775378
Issue Dt:
08/10/2004
Application #:
09426677
Filing Dt:
10/25/1999
Title:
BLENDED AGENT CONTACT CENTER
27
Patent #:
6549769
Issue Dt:
04/15/2003
Application #:
09429822
Filing Dt:
10/29/1999
Title:
SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
28
Patent #:
7046789
Issue Dt:
05/16/2006
Application #:
09431017
Filing Dt:
11/01/1999
Title:
TRACM-TASK & RESOURCE AUTOMATION FOR CALL CENTER MANAGEMENT
29
Patent #:
6914896
Issue Dt:
07/05/2005
Application #:
09434640
Filing Dt:
11/05/1999
Title:
EMERGENCY SERVICES MANAGEMENT NETWORK UTILIZING BROADBAND VOICE OVER DATA NETWORKS
30
Patent #:
6832203
Issue Dt:
12/14/2004
Application #:
09435223
Filing Dt:
11/05/1999
Title:
SKILLS BASED CONTACT ROUTING
31
Patent #:
6480601
Issue Dt:
11/12/2002
Application #:
09438445
Filing Dt:
11/12/1999
Title:
VOICE AND DATA TRANSFER FROM OUTBOUND CALL PLATFORM TO INBOUND CALL PLATFORM
32
Patent #:
7230927
Issue Dt:
06/12/2007
Application #:
09456166
Filing Dt:
12/07/1999
Title:
NON-BLOCKING EXPANDABLE CALL CENTER ARCHITECTURE
33
Patent #:
6574330
Issue Dt:
06/03/2003
Application #:
09460192
Filing Dt:
12/10/1999
Title:
BUS INTERFACE FOR AUTOMATIC CALL DISTRIBUTOR
34
Patent #:
6868395
Issue Dt:
03/15/2005
Application #:
09469587
Filing Dt:
12/22/1999
Title:
BUSINESS TRANSACTIONS USING THE INTERNET
35
Patent #:
7349843
Issue Dt:
03/25/2008
Application #:
09484140
Filing Dt:
01/18/2000
Title:
AUTOMATIC CALL DISTRIBUTOR WITH LANGUAGE BASED ROUTING SYSTEM AND METHOD
36
Patent #:
6678266
Issue Dt:
01/13/2004
Application #:
09487835
Filing Dt:
01/19/2000
Title:
ACD WITH PACKET DATA BASED AGENT INTERCONNECT
37
Patent #:
6574332
Issue Dt:
06/03/2003
Application #:
09489631
Filing Dt:
01/24/2000
Title:
AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT LOG-ON WITH PSEUDO-PORT
38
Patent #:
6771764
Issue Dt:
08/03/2004
Application #:
09491828
Filing Dt:
01/26/2000
Title:
SCHEDULE BASED TRANSACTION ROUTING
39
Patent #:
6744879
Issue Dt:
06/01/2004
Application #:
09496639
Filing Dt:
02/02/2000
Title:
PROFIT-BASED METHOD OF ASSIGNING CALLS IN A TRANSACTION PROCESSING SYSTEM
40
Patent #:
7043009
Issue Dt:
05/09/2006
Application #:
09499817
Filing Dt:
02/08/2000
Title:
PROVIDING CUSTOMER DATA TO AN AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT
41
Patent #:
6366665
Issue Dt:
04/02/2002
Application #:
09505206
Filing Dt:
02/16/2000
Title:
REMOTE ACD DATA BASE MODIFICATION VIA TELEPHONE
42
Patent #:
6289083
Issue Dt:
09/11/2001
Application #:
09505210
Filing Dt:
02/16/2000
Title:
Method of identifying a location of a source of an emergency call in a call center environment
43
Patent #:
6990524
Issue Dt:
01/24/2006
Application #:
09505318
Filing Dt:
02/16/2000
Title:
ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS
44
Patent #:
6577727
Issue Dt:
06/10/2003
Application #:
09510740
Filing Dt:
02/22/2000
Title:
ACD TIER BASED ROUTING
45
Patent #:
6901077
Issue Dt:
05/31/2005
Application #:
09511526
Filing Dt:
02/23/2000
Title:
TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS
46
Patent #:
6590971
Issue Dt:
07/08/2003
Application #:
09516074
Filing Dt:
03/01/2000
Title:
AUTOMATIC CALL DISTRIBUTION SYSTEM CONTACT ROUTING WITH MEDIA-PORT
47
Patent #:
6744878
Issue Dt:
06/01/2004
Application #:
09517221
Filing Dt:
03/02/2000
Title:
REAL-TIME TRANSACTION ROUTING AUGMENTED WITH FORECAST DATA AND AGENT SCHEDULES
48
Patent #:
6707906
Issue Dt:
03/16/2004
Application #:
09524656
Filing Dt:
03/13/2000
Title:
OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
49
Patent #:
6707906
Issue Dt:
03/16/2004
Application #:
09524656
Filing Dt:
03/13/2000
Title:
OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
50
Patent #:
6625259
Issue Dt:
09/23/2003
Application #:
09537141
Filing Dt:
03/29/2000
Title:
PACKET TELEPHONY GATEWAY FOR HEARING IMPAIRED RELAY SERVICES
51
Patent #:
6751310
Issue Dt:
06/15/2004
Application #:
09543698
Filing Dt:
04/05/2000
Title:
SYSTEM AND METHOD FOR PRIORITIZING TELEPHONE CALL CAMPAIGNS BASED ON CAMPAIGN PRODUCTIVITY
52
Patent #:
6308154
Issue Dt:
10/23/2001
Application #:
09549057
Filing Dt:
04/13/2000
Title:
Method of natural language communication using a mark-up language
53
Patent #:
7221377
Issue Dt:
05/22/2007
Application #:
09557264
Filing Dt:
04/24/2000
Title:
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
54
Patent #:
7739325
Issue Dt:
06/15/2010
Application #:
09557334
Filing Dt:
04/24/2000
Title:
APPARATUS AND METHOD FOR EXTENSIBLE REAL-TIME WORKFLOWS
55
Patent #:
6865716
Issue Dt:
03/08/2005
Application #:
09566242
Filing Dt:
05/05/2000
Title:
METHOD AND APPARATUS FOR DYNAMIC LOCALIZATION OF DOCUMENTS
56
Patent #:
6944677
Issue Dt:
09/13/2005
Application #:
09567255
Filing Dt:
05/09/2000
Title:
COMMON USER PROFILE SERVER AND METHOD
57
Patent #:
6760745
Issue Dt:
07/06/2004
Application #:
09572016
Filing Dt:
05/16/2000
Title:
WEB SERVER REPLICATED MINI-FILTER
58
Patent #:
6430597
Issue Dt:
08/06/2002
Application #:
09574389
Filing Dt:
05/19/2000
Title:
METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS
59
Patent #:
6925633
Issue Dt:
08/02/2005
Application #:
09583311
Filing Dt:
05/30/2000
Title:
METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS
60
Patent #:
6987846
Issue Dt:
01/17/2006
Application #:
09584306
Filing Dt:
05/31/2000
Title:
SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
61
Patent #:
6766011
Issue Dt:
07/20/2004
Application #:
09595697
Filing Dt:
06/16/2000
Title:
METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
62
Patent #:
7406515
Issue Dt:
07/29/2008
Application #:
09604199
Filing Dt:
06/27/2000
Title:
SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
63
Patent #:
6654798
Issue Dt:
11/25/2003
Application #:
09611611
Filing Dt:
07/07/2000
Title:
AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS
64
Patent #:
7085719
Issue Dt:
08/01/2006
Application #:
09615266
Filing Dt:
07/13/2000
Title:
VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
65
Patent #:
6598021
Issue Dt:
07/22/2003
Application #:
09615392
Filing Dt:
07/13/2000
Title:
METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
66
Patent #:
6708215
Issue Dt:
03/16/2004
Application #:
09632095
Filing Dt:
08/02/2000
Title:
METHOD AND SYSTEM FOR INITIATING AN OUTBOUND COMMUNICATION FROM A SERVICE PROVIDER RESPONSIVE TO A USER ACTIVITY WITH RESPECT TO A NETWORK RESOURCE
67
Patent #:
6778951
Issue Dt:
08/17/2004
Application #:
09634350
Filing Dt:
08/09/2000
Title:
INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
68
Patent #:
6947988
Issue Dt:
09/20/2005
Application #:
09637969
Filing Dt:
08/11/2000
Title:
METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
69
Patent #:
6883170
Issue Dt:
04/19/2005
Application #:
09651438
Filing Dt:
08/30/2000
Title:
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
70
Patent #:
6931112
Issue Dt:
08/16/2005
Application #:
09652978
Filing Dt:
08/31/2000
Title:
USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
71
Patent #:
6810077
Issue Dt:
10/26/2004
Application #:
09664620
Filing Dt:
09/19/2000
Title:
SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
72
Patent #:
6804668
Issue Dt:
10/12/2004
Application #:
09669983
Filing Dt:
09/26/2000
Title:
NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
73
Patent #:
6970821
Issue Dt:
11/29/2005
Application #:
09670093
Filing Dt:
09/26/2000
Title:
METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
74
Patent #:
8041023
Issue Dt:
10/18/2011
Application #:
09675597
Filing Dt:
09/29/2000
Title:
SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
75
Patent #:
6754236
Issue Dt:
06/22/2004
Application #:
09677990
Filing Dt:
10/03/2000
Title:
SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
76
Patent #:
6889222
Issue Dt:
05/03/2005
Application #:
09752896
Filing Dt:
12/26/2000
Title:
METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
77
Patent #:
NONE
Issue Dt:
Application #:
09776478
Filing Dt:
02/02/2001
Publication #:
US20020107910
Pub Dt:
08/08/2002
Title:
Client/server two-way communication system framework under HTTP protocol
78
Patent #:
6778660
Issue Dt:
08/17/2004
Application #:
09827848
Filing Dt:
04/06/2001
Publication #:
US20020146110
Pub Dt:
10/10/2002
Title:
CUSTOMER INTERACTION SYSTEM
79
Patent #:
6778660
Issue Dt:
08/17/2004
Application #:
09827848
Filing Dt:
04/06/2001
Publication #:
US20020146110
Pub Dt:
10/10/2002
Title:
CUSTOMER INTERACTION SYSTEM
80
Patent #:
7599350
Issue Dt:
10/06/2009
Application #:
09846544
Filing Dt:
05/01/2001
Publication #:
US20030123430
Pub Dt:
07/03/2003
Title:
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
81
Patent #:
6871212
Issue Dt:
03/22/2005
Application #:
09855860
Filing Dt:
05/14/2001
Publication #:
US20010021948
Pub Dt:
09/13/2001
Title:
A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL
82
Patent #:
6842515
Issue Dt:
01/11/2005
Application #:
09879423
Filing Dt:
06/12/2001
Publication #:
US20030059029
Pub Dt:
03/27/2003
Title:
MULTI-SITE RESPONSIBILITY-BASED ROUTING
83
Patent #:
7080321
Issue Dt:
07/18/2006
Application #:
09885717
Filing Dt:
06/20/2001
Publication #:
US20020047859
Pub Dt:
04/25/2002
Title:
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
84
Patent #:
6616733
Issue Dt:
09/09/2003
Application #:
09889235
Filing Dt:
07/10/2001
Title:
METHOD AND MEANS FOR FILTERING AN AIR STREAM WITH AN AQUEOUS FROTH
85
Patent #:
7075900
Issue Dt:
07/11/2006
Application #:
09902205
Filing Dt:
07/10/2001
Publication #:
US20030012148
Pub Dt:
01/16/2003
Title:
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
86
Patent #:
6621899
Issue Dt:
09/16/2003
Application #:
09910160
Filing Dt:
07/20/2001
Publication #:
US20020021797
Pub Dt:
02/21/2002
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
87
Patent #:
8416943
Issue Dt:
04/09/2013
Application #:
09918902
Filing Dt:
07/31/2001
Publication #:
US20030026414
Pub Dt:
02/06/2003
Title:
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
88
Patent #:
7386467
Issue Dt:
06/10/2008
Application #:
09941046
Filing Dt:
08/28/2001
Publication #:
US20030046142
Pub Dt:
03/06/2003
Title:
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
89
Patent #:
7027572
Issue Dt:
04/11/2006
Application #:
09943587
Filing Dt:
08/30/2001
Publication #:
US20030043976
Pub Dt:
03/06/2003
Title:
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
90
Patent #:
6981256
Issue Dt:
12/27/2005
Application #:
09950569
Filing Dt:
09/10/2001
Publication #:
US20020073206
Pub Dt:
06/13/2002
Title:
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
91
Patent #:
6856680
Issue Dt:
02/15/2005
Application #:
09961875
Filing Dt:
09/24/2001
Publication #:
US20030095652
Pub Dt:
05/22/2003
Title:
CONTACT CENTER AUTOPILOT ALGORITHMS
92
Patent #:
6968368
Issue Dt:
11/22/2005
Application #:
09966688
Filing Dt:
09/28/2001
Publication #:
US20030065801
Pub Dt:
04/03/2003
Title:
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
93
Patent #:
6925607
Issue Dt:
08/02/2005
Application #:
09982514
Filing Dt:
10/18/2001
Publication #:
US20020145624
Pub Dt:
10/10/2002
Title:
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
94
Patent #:
NONE
Issue Dt:
Application #:
09992138
Filing Dt:
11/16/2001
Publication #:
US20030097339
Pub Dt:
05/22/2003
Title:
Method and apparatus for sharing customer data
95
Patent #:
6870926
Issue Dt:
03/22/2005
Application #:
09992367
Filing Dt:
11/06/2001
Publication #:
US20030086557
Pub Dt:
05/08/2003
Title:
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
96
Patent #:
6865267
Issue Dt:
03/08/2005
Application #:
09995027
Filing Dt:
11/27/2001
Publication #:
US20030099343
Pub Dt:
05/29/2003
Title:
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
97
Patent #:
7206400
Issue Dt:
04/17/2007
Application #:
09997754
Filing Dt:
11/30/2001
Publication #:
US20030103616
Pub Dt:
06/05/2003
Title:
METHOD AND SYSTEM FOR DATA FIELD REUSE
98
Patent #:
7466686
Issue Dt:
12/16/2008
Application #:
09997912
Filing Dt:
11/30/2001
Publication #:
US20030103489
Pub Dt:
06/05/2003
Title:
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
99
Patent #:
7050820
Issue Dt:
05/23/2006
Application #:
09998249
Filing Dt:
11/30/2001
Publication #:
US20030104825
Pub Dt:
06/05/2003
Title:
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
100
Patent #:
6870925
Issue Dt:
03/22/2005
Application #:
10008175
Filing Dt:
11/13/2001
Publication #:
US20030091178
Pub Dt:
05/15/2003
Title:
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
Assignor
1
D.B. ZWIRN FINANCE, LLC
Exec Dt:
07/11/2006
Assignee
1
CONCERTO SOFTWARE INTERMEDIATE HOLDINGS, INC., ASPECT SOFTWARE, INC., ASPECT COMMUNICATIONS CORPORATION, FIRSTPOINT CONTACT CORPORATION, FIRSTPOINT CONTACT TECHNOLOGIES, INC.
6 TECHNOLOGY PARK DR.
WESTFORD, MASSACHUSETTS 01886
Correspondence name and address
KIRKLAND & ELLIS LLP, ATT:SUSAN ZABLOCKI
153 EAST 53RD STREET
NEW YORK, NY 10022

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