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Reel/Frame:017996/0895   Pages: 38
Recorded: 07/27/2006
Attorney Dkt #:40743-7 SZ
Conveyance: RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS).
Total properties: 492
Page 5 of 5
Pages: 1 2 3 4 5
1
Patent #:
7369653
Issue Dt:
05/06/2008
Application #:
10011578
Filing Dt:
11/05/2001
Publication #:
US20030086553
Pub Dt:
05/08/2003
Title:
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
2
Patent #:
6885744
Issue Dt:
04/26/2005
Application #:
10027197
Filing Dt:
12/20/2001
Publication #:
US20030118173
Pub Dt:
06/26/2003
Title:
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
3
Patent #:
7917623
Issue Dt:
03/29/2011
Application #:
10037998
Filing Dt:
01/03/2002
Publication #:
US20030126206
Pub Dt:
07/03/2003
Title:
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
4
Patent #:
7386115
Issue Dt:
06/10/2008
Application #:
10044868
Filing Dt:
01/10/2002
Publication #:
US20030128833
Pub Dt:
07/10/2003
Title:
COMBINED CALLER AND AGENT ENDPOINT MANAGER
5
Patent #:
7324528
Issue Dt:
01/29/2008
Application #:
10059872
Filing Dt:
01/29/2002
Publication #:
US20020181398
Pub Dt:
12/05/2002
Title:
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
6
Patent #:
7010115
Issue Dt:
03/07/2006
Application #:
10078049
Filing Dt:
02/19/2002
Publication #:
US20030156704
Pub Dt:
08/21/2003
Title:
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
7
Patent #:
7606909
Issue Dt:
10/20/2009
Application #:
10081560
Filing Dt:
02/20/2002
Title:
METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
8
Patent #:
NONE
Issue Dt:
Application #:
10090499
Filing Dt:
03/04/2002
Publication #:
US20040203629
Pub Dt:
10/14/2004
Title:
Intelligent interactive voice response unit
9
Patent #:
6708039
Issue Dt:
03/16/2004
Application #:
10090533
Filing Dt:
03/04/2002
Publication #:
US20020090964
Pub Dt:
07/11/2002
Title:
SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
10
Patent #:
NONE
Issue Dt:
Application #:
10093192
Filing Dt:
03/07/2002
Publication #:
US20030172185
Pub Dt:
09/11/2003
Title:
Method and system for adding text data to data communication sessions
11
Patent #:
NONE
Issue Dt:
Application #:
10093304
Filing Dt:
03/07/2002
Publication #:
US20030171995
Pub Dt:
09/11/2003
Title:
Method and system for transacting and negotiating business over a communication network using an infomediary computer
12
Patent #:
6868153
Issue Dt:
03/15/2005
Application #:
10096235
Filing Dt:
03/12/2002
Publication #:
US20030174829
Pub Dt:
09/18/2003
Title:
CUSTOMER TOUCH-POINT SCORING SYSTEM
13
Patent #:
7324640
Issue Dt:
01/29/2008
Application #:
10099784
Filing Dt:
03/15/2002
Publication #:
US20030174831
Pub Dt:
09/18/2003
Title:
TRANSACTION OUTCOME STATE MAPPING
14
Patent #:
6748074
Issue Dt:
06/08/2004
Application #:
10100969
Filing Dt:
03/19/2002
Publication #:
US20020191776
Pub Dt:
12/19/2002
Title:
SYSTEM AND METHOD FOR PURGING A CALL LIST
15
Patent #:
7197132
Issue Dt:
03/27/2007
Application #:
10103454
Filing Dt:
03/21/2002
Publication #:
US20030179877
Pub Dt:
09/25/2003
Title:
ADAPTIVE TRANSACTION GUIDANCE
16
Patent #:
7043521
Issue Dt:
05/09/2006
Application #:
10103479
Filing Dt:
03/21/2002
Publication #:
US20030217097
Pub Dt:
11/20/2003
Title:
SEARCH AGENT FOR SEARCHING THE INTERNET
17
Patent #:
NONE
Issue Dt:
Application #:
10107632
Filing Dt:
03/27/2002
Publication #:
US20020143878
Pub Dt:
10/03/2002
Title:
Collaboration between two computing devices
18
Patent #:
6961419
Issue Dt:
11/01/2005
Application #:
10114487
Filing Dt:
04/02/2002
Publication #:
US20030185381
Pub Dt:
10/02/2003
Title:
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
19
Patent #:
NONE
Issue Dt:
Application #:
10118882
Filing Dt:
04/09/2002
Publication #:
US20030191632
Pub Dt:
10/09/2003
Title:
Utilization of agent idle time in a communication system
20
Patent #:
6771746
Issue Dt:
08/03/2004
Application #:
10150890
Filing Dt:
05/16/2002
Publication #:
US20030215066
Pub Dt:
11/20/2003
Title:
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
21
Patent #:
7027585
Issue Dt:
04/11/2006
Application #:
10156406
Filing Dt:
05/28/2002
Publication #:
US20030223571
Pub Dt:
12/04/2003
Title:
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
22
Patent #:
7395310
Issue Dt:
07/01/2008
Application #:
10188432
Filing Dt:
07/03/2002
Title:
METHOD AND APPARATUS TO QUEUE A PLURALITY OF TRANSACTION MESSAGES
23
Patent #:
7457403
Issue Dt:
11/25/2008
Application #:
10214674
Filing Dt:
08/08/2002
Publication #:
US20040028211
Pub Dt:
02/12/2004
Title:
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
24
Patent #:
NONE
Issue Dt:
Application #:
10228980
Filing Dt:
08/27/2002
Publication #:
US20040042611
Pub Dt:
03/04/2004
Title:
Method and apparatus for inquiry resolution in a transaction processing system
25
Patent #:
6931119
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
US20040042612
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
26
Patent #:
6931119
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
US20040042612
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
27
Patent #:
7453830
Issue Dt:
11/18/2008
Application #:
10235751
Filing Dt:
09/05/2002
Publication #:
US20040047302
Pub Dt:
03/11/2004
Title:
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
28
Patent #:
7058578
Issue Dt:
06/06/2006
Application #:
10253094
Filing Dt:
09/24/2002
Publication #:
US20040059580
Pub Dt:
03/25/2004
Title:
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
29
Patent #:
7492888
Issue Dt:
02/17/2009
Application #:
10253120
Filing Dt:
09/24/2002
Publication #:
US20040057570
Pub Dt:
03/25/2004
Title:
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
30
Patent #:
7151826
Issue Dt:
12/19/2006
Application #:
10259356
Filing Dt:
09/27/2002
Publication #:
US20040062363
Pub Dt:
04/01/2004
Title:
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
31
Patent #:
7460659
Issue Dt:
12/02/2008
Application #:
10259358
Filing Dt:
09/27/2002
Publication #:
US20040062381
Pub Dt:
04/01/2004
Title:
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
32
Patent #:
6959080
Issue Dt:
10/25/2005
Application #:
10259359
Filing Dt:
09/27/2002
Publication #:
US20040062364
Pub Dt:
04/01/2004
Title:
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
33
Patent #:
6853721
Issue Dt:
02/08/2005
Application #:
10260831
Filing Dt:
09/30/2002
Publication #:
US20030081757
Pub Dt:
05/01/2003
Title:
CONTACT CENTER AUTOPILOT ARCHITECTURE
34
Patent #:
6970559
Issue Dt:
11/29/2005
Application #:
10261058
Filing Dt:
09/30/2002
Publication #:
US20040062385
Pub Dt:
04/01/2004
Title:
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
35
Patent #:
7739329
Issue Dt:
06/15/2010
Application #:
10278367
Filing Dt:
10/23/2002
Publication #:
US20040083267
Pub Dt:
04/29/2004
Title:
WEB ASSISTANT
36
Patent #:
NONE
Issue Dt:
Application #:
10278368
Filing Dt:
10/23/2002
Publication #:
US20040081311
Pub Dt:
04/29/2004
Title:
Method abandoned call rescue
37
Patent #:
7363588
Issue Dt:
04/22/2008
Application #:
10285868
Filing Dt:
11/01/2002
Publication #:
US20040085344
Pub Dt:
05/06/2004
Title:
GUI FOR ORGANIZATIONAL ENVIRONMENT
38
Patent #:
NONE
Issue Dt:
Application #:
10293666
Filing Dt:
11/12/2002
Publication #:
US20030069937
Pub Dt:
04/10/2003
Title:
Method and apparatus for establishing connections
39
Patent #:
NONE
Issue Dt:
Application #:
10295275
Filing Dt:
11/15/2002
Publication #:
US20040098274
Pub Dt:
05/20/2004
Title:
System and method for predicting customer contact outcomes
40
Patent #:
7184540
Issue Dt:
02/27/2007
Application #:
10304872
Filing Dt:
11/26/2002
Publication #:
US20040101127
Pub Dt:
05/27/2004
Title:
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
41
Patent #:
NONE
Issue Dt:
Application #:
10304873
Filing Dt:
11/26/2002
Publication #:
US20040103038
Pub Dt:
05/27/2004
Title:
Virtual reality enabled transaction processing system
42
Patent #:
7274685
Issue Dt:
09/25/2007
Application #:
10306544
Filing Dt:
11/27/2002
Title:
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
43
Patent #:
7460651
Issue Dt:
12/02/2008
Application #:
10320002
Filing Dt:
12/16/2002
Publication #:
US20040114573
Pub Dt:
06/17/2004
Title:
CONTACT IDENTIFIER FOR MESSAGE TYPES
44
Patent #:
NONE
Issue Dt:
Application #:
10403583
Filing Dt:
03/31/2003
Publication #:
US20040193468
Pub Dt:
09/30/2004
Title:
System for optimizing business rule resources
45
Patent #:
7236583
Issue Dt:
06/26/2007
Application #:
10442000
Filing Dt:
05/20/2003
Publication #:
US20040234066
Pub Dt:
11/25/2004
Title:
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
46
Patent #:
NONE
Issue Dt:
Application #:
10447250
Filing Dt:
05/27/2003
Publication #:
US20050111653
Pub Dt:
05/26/2005
Title:
Instant message processing in a customer interaction system
47
Patent #:
8402070
Issue Dt:
03/19/2013
Application #:
10449872
Filing Dt:
05/30/2003
Publication #:
US20040111310
Pub Dt:
06/10/2004
Title:
TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
48
Patent #:
NONE
Issue Dt:
Application #:
10453852
Filing Dt:
06/03/2003
Publication #:
US20040133434
Pub Dt:
07/08/2004
Title:
Method and apparatus for providing result-oriented customer service
49
Patent #:
NONE
Issue Dt:
Application #:
10459042
Filing Dt:
06/11/2003
Publication #:
US20030198332
Pub Dt:
10/23/2003
Title:
Method and apparatus for controlling a contact center
50
Patent #:
NONE
Issue Dt:
Application #:
10459043
Filing Dt:
06/11/2003
Publication #:
US20030198333
Pub Dt:
10/23/2003
Title:
Method and apparatus for controlling a contact center
51
Patent #:
NONE
Issue Dt:
Application #:
10459087
Filing Dt:
06/11/2003
Publication #:
US20030210777
Pub Dt:
11/13/2003
Title:
Method and apparatus for controlling a contact center
52
Patent #:
6850613
Issue Dt:
02/01/2005
Application #:
10464305
Filing Dt:
06/17/2003
Publication #:
US20030215083
Pub Dt:
11/20/2003
Title:
CUSTOMER SERVICE REQUEST ALLOCATIONS BASED UPON REAL-TIME DATA AND FORECAST DATA
53
Patent #:
7761323
Issue Dt:
07/20/2010
Application #:
10546460
Filing Dt:
08/19/2005
Publication #:
US20060167729
Pub Dt:
07/27/2006
Title:
METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
54
Patent #:
7773740
Issue Dt:
08/10/2010
Application #:
10616016
Filing Dt:
07/09/2003
Publication #:
US20050008139
Pub Dt:
01/13/2005
Title:
AGENT REGISTRATION AND BIDDING SYSTEM
55
Patent #:
NONE
Issue Dt:
Application #:
10624223
Filing Dt:
07/22/2003
Publication #:
US20050021529
Pub Dt:
01/27/2005
Title:
Transaction time tracking and reporting system
56
Patent #:
NONE
Issue Dt:
Application #:
10648923
Filing Dt:
08/27/2003
Publication #:
US20040105534
Pub Dt:
06/03/2004
Title:
System and method for providing informative communication
57
Patent #:
7058169
Issue Dt:
06/06/2006
Application #:
10649539
Filing Dt:
08/27/2003
Publication #:
US20050047583
Pub Dt:
03/03/2005
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
58
Patent #:
NONE
Issue Dt:
Application #:
10651329
Filing Dt:
08/28/2003
Publication #:
US20050047394
Pub Dt:
03/03/2005
Title:
Automatic contact navigation system
59
Patent #:
7095840
Issue Dt:
08/22/2006
Application #:
10659809
Filing Dt:
09/11/2003
Publication #:
US20050074108
Pub Dt:
04/07/2005
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
60
Patent #:
7519689
Issue Dt:
04/14/2009
Application #:
10660418
Filing Dt:
09/10/2003
Publication #:
US20050055458
Pub Dt:
03/10/2005
Title:
METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
61
Patent #:
7552166
Issue Dt:
06/23/2009
Application #:
10660881
Filing Dt:
09/11/2003
Publication #:
US20040073670
Pub Dt:
04/15/2004
Title:
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
62
Patent #:
7929670
Issue Dt:
04/19/2011
Application #:
10673776
Filing Dt:
09/29/2003
Publication #:
US20050068940
Pub Dt:
03/31/2005
Title:
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
63
Patent #:
7095825
Issue Dt:
08/22/2006
Application #:
10675316
Filing Dt:
09/30/2003
Publication #:
US20050069094
Pub Dt:
03/31/2005
Title:
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
64
Patent #:
8655837
Issue Dt:
02/18/2014
Application #:
10675371
Filing Dt:
09/30/2003
Publication #:
US20050071178
Pub Dt:
03/31/2005
Title:
DATA SESSION NOTIFICATION MEANS AND METHOD
65
Patent #:
NONE
Issue Dt:
Application #:
10687956
Filing Dt:
10/17/2003
Publication #:
US20050086290
Pub Dt:
04/21/2005
Title:
Method and system to provide expert support with a customer interaction system
66
Patent #:
7822016
Issue Dt:
10/26/2010
Application #:
10760577
Filing Dt:
01/20/2004
Publication #:
US20050157731
Pub Dt:
07/21/2005
Title:
IP ACD USING SIP FORMAT
67
Patent #:
8028084
Issue Dt:
09/27/2011
Application #:
10761012
Filing Dt:
01/20/2004
Publication #:
US20050188110
Pub Dt:
08/25/2005
Title:
IP ACD USING BUFFER SERVER
68
Patent #:
7373387
Issue Dt:
05/13/2008
Application #:
10788231
Filing Dt:
02/26/2004
Publication #:
US20050193071
Pub Dt:
09/01/2005
Title:
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
69
Patent #:
7149209
Issue Dt:
12/12/2006
Application #:
10818764
Filing Dt:
04/06/2004
Publication #:
US20040193404
Pub Dt:
09/30/2004
Title:
SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
70
Patent #:
NONE
Issue Dt:
Application #:
10825570
Filing Dt:
04/15/2004
Publication #:
US20050232408
Pub Dt:
10/20/2005
Title:
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
71
Patent #:
8068597
Issue Dt:
11/29/2011
Application #:
10831993
Filing Dt:
04/26/2004
Publication #:
US20050238162
Pub Dt:
10/27/2005
Title:
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
72
Patent #:
7688961
Issue Dt:
03/30/2010
Application #:
10948951
Filing Dt:
09/24/2004
Publication #:
US20050091444
Pub Dt:
04/28/2005
Title:
EFFICIENT MULTIPLEX CONFERENCING ENGINE
73
Patent #:
NONE
Issue Dt:
Application #:
10950239
Filing Dt:
09/24/2004
Publication #:
US20060075069
Pub Dt:
04/06/2006
Title:
Method and system to provide message communication between different application clients running on a desktop
74
Patent #:
7681127
Issue Dt:
03/16/2010
Application #:
11008829
Filing Dt:
12/10/2004
Publication #:
US20050102616
Pub Dt:
05/12/2005
Title:
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
75
Patent #:
7535479
Issue Dt:
05/19/2009
Application #:
11012391
Filing Dt:
12/14/2004
Publication #:
US20050093881
Pub Dt:
05/05/2005
Title:
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
76
Patent #:
7215758
Issue Dt:
05/08/2007
Application #:
11013853
Filing Dt:
12/15/2004
Publication #:
US20050123124
Pub Dt:
06/09/2005
Title:
GENERATING MEDIA-SPECIFIC INTERACTION CONTROL PROGRAMS
77
Patent #:
8400948
Issue Dt:
03/19/2013
Application #:
11038566
Filing Dt:
01/18/2005
Publication #:
US20060159027
Pub Dt:
07/20/2006
Title:
METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
78
Patent #:
7043007
Issue Dt:
05/09/2006
Application #:
11049481
Filing Dt:
02/01/2005
Publication #:
US20050129217
Pub Dt:
06/16/2005
Title:
SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
79
Patent #:
NONE
Issue Dt:
Application #:
11051213
Filing Dt:
02/03/2005
Publication #:
US20050135596
Pub Dt:
06/23/2005
Title:
Method and system for providing personalized service over different contact channels
80
Patent #:
7634722
Issue Dt:
12/15/2009
Application #:
11075793
Filing Dt:
03/08/2005
Publication #:
US20060206804
Pub Dt:
09/14/2006
Title:
REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
81
Patent #:
7669182
Issue Dt:
02/23/2010
Application #:
11093923
Filing Dt:
03/29/2005
Publication #:
US20050172297
Pub Dt:
08/04/2005
Title:
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
82
Patent #:
NONE
Issue Dt:
Application #:
11098910
Filing Dt:
04/04/2005
Publication #:
US20060222164
Pub Dt:
10/05/2006
Title:
Simultaneous usage of agent and service parameters
83
Patent #:
NONE
Issue Dt:
Application #:
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Title:
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Assignor
1
D.B. ZWIRN FINANCE, LLC
Exec Dt:
07/11/2006
Assignee
1
CONCERTO SOFTWARE INTERMEDIATE HOLDINGS, INC., ASPECT SOFTWARE, INC., ASPECT COMMUNICATIONS CORPORATION, FIRSTPOINT CONTACT CORPORATION, FIRSTPOINT CONTACT TECHNOLOGIES, INC.
6 TECHNOLOGY PARK DR.
WESTFORD, MASSACHUSETTS 01886
Correspondence name and address
KIRKLAND & ELLIS LLP, ATT:SUSAN ZABLOCKI
153 EAST 53RD STREET
NEW YORK, NY 10022

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